I recently stopped in for advice for repairs and upgrading my phone, and was immediately greeted by James. He was super helpful in finding a local company that could repair my existing phone. A week later, I went back to upgrade my phone and was fortunate to be helped by both James and Danielle. It was a Saturday afternoon, and super busy but the staff was still incredibly responsive. It was long wait time due to Saturday traffic but overall, great experience.

I called for assistance with my order and before I was able to fully explain the situation and the discussion with the rep. My sentence was cut short and advised to call Tmobile directly.You would assume before telling me to call back customer service to actually check my account to see if that was the action that was deemed appropriate.Customer service starts with listening and seeking understanding before directing.Im happy Ive experienced this interaction prior to walking into the store so I can get better customer service from a different location and purchase accessories with my order.

Daisy and Rosario went out of their way to fix my cellular service. Not only did they stay after close to make sure all my issues were handled, not once did they complain about having to work longer than scheduled. In fact, the continued to apologize to me for spending all day at another T-Mobile store (the colony) where my problem was not fixed; but made worse. Thank you Daisy and Rosario for your above and beyond service. 10/10 recommend, and will be back at this location if any other issues/future purchases arise! Other carriers, and customer service staff need to take notes from these two, as they have delivered some of the best customer service I have ever received.

My family and i had a great experience. Was visiting from out of state and needed to buy headphones and end up getting a tour of the entire store and interactive experience. A family of 7 walked away with a goodie bag and new knowledge of what Tmobile is doing. Thanks to the entire staff especially Stephany and Christian.

Amazing team! Very nice and friendly. I came in to get my screen repaired and it seems almost brand new now. I was helped by Scott, Clayton, and a few others. Will be coming back to this location again.

The team in this store is awesome. They help you anyway they possibly can. Highly recommend.

As can be expected in a COVID-19 world and retail. Put your name and number on a list and come in when you are called. The good news is that everything is wiped down for your safety.

Store staff was good but T-Mobile is TRASH! Stay away! Verizon and AT&T are more expensive but customer service is 100 times better.Bought a Note10 in January. 5 months later it stopped charging bc it says phone temp too low. Tried to get it repaired but the repairs didnt fix the issue so had to get a warranty replacement. 5 months later exact same issue with the replacement phone.Went to UBreakIFix to attempt to get it repaired but was told because the screen was cracked they couldnt do any warranty work on it. When asked how much the parts are to replace the screen when they did the warranty work was told Id have to pay $300 to get the screen fixed 1st then they could do the warranty work which meant they would double dip on the labor to fix the phone.At T-Mobile was told my only options were pay $200 and jump and start all over with a new phone and a new 24 month payment plan OR file insurance and get another Note10 replacement device that would be out of warranty if it fails at the 5 month mark.Sell me TWO lemons and then f*$k me when trying to get it replaced.

I came over from AT&T, deciding I had enough, and I walked in the door at T-Mobile and asked them to help me escape AT&T. Within a few short minutes JC had me sold on a great wireless plan for two lines I was bringing over, plus a Samsung GalaxyA71. I had a great experience and I love my phone and 5G is amazing! Seriously, thank you JC! 😁

Super friendly and great customer service! Vivian helped us out! My sons battery was blown and T-Mobile couldnt fix it because we didnt have the warranty but Vivian didnt turn us away she called several near by phone repair stores to see if they had the battery and if they could repair my sons phone. She found us a store across the street who replaced my sons battery. Vivian was super friendly and helpful!!

Great services. I love these guys who stay after business hour to complete my new phone setup. Appreciated...

Absolute worst customer service off all time! Wouldnt recommend T Mobile, especially this location to anyone. Horrible experience and wish I wasnt a new T-Mobile customer

Me and my fiancé went in to switch over from AT&T and get on the same plan before we got married. Will was so helpful with answering all of our questions and knew what he was talking about. He hooked us up with a great plan and helped me trade in my phone for a newer one. They also were doing a raffle for a sound bar and we won it!! Best visit ever! So glad we made the switch!!!!

Best phone retailer store ever! Juan and Rudy are very attentive and made sure I didn’t leave the store unhappy. Never going to a different phone store again! Excellent customer service and experience! Highly recommended!

Came in to upgrade my phone and knew what I was looking for. Store was able to get me in and out in under 10 minutes. Great service, great knowledge and overall just a great environment. Thank you guys. A+

After years of okay service from Verizon, we needed more data and the charges went thru the roof! Time to make a change.Happened to go to T-Mobile store on Preston Road, Frisco and what a great experience! Jennifer H. took care of all our needs and answered all our questions and ported 3 lines in no time. Very professional and efficient. Better deal and a lot less expensive than Verizon at the time.

Will assisted me, he is definitely an Asset to T—Mobile! I’m a Senior Customer with T-Mobile.Will trained me on my phone that, I thought I would have to replace!!! Will has been God sent to me and, T-Mobile.I will because of Will remain a Loyal T-Mobile Customer.....FOREVER!

Yesterday my wife and I made the switch from Sprint to T-Mobile. It was the best decision we ever made. You get a discount just for being a veterans, free Netflix, T-Mobile Tuesdays! I am so glad we went to this store. “Will” provided excellent customer service. He made our visit very enjoyable and he was able to help us with all of our questions. I will definitely recommend Him!

They made me wait for more than 30 minutes and then told me their system is down!

The guys at the Preston store are so awesome. They made me feel like family from the first time I walked in. I’ve been to many stores before stepping foot in the Preston store but now this is the only one I will visit. Jennifer Hudson is always so down to earth and bubblie alone with the rest. If you are look for a great experience with good people visit this store!!!

I had the best over all customer experience today while visiting this store! Jennifer is extremely knowledgeable and didnt try to rush me. I will definitely make this my one stop shop going forward!

Wil at the Preston store was extremely helpful with explaining the plans details. During the weeks post-sign-up, where a few questions arose, he was diligent and prompt in getting me answers and following up, even during his days off. Great customer care...

Will was the best ever like always. Thanks Will, hope you have your own store one day. You really help T-Mobile. Thanks

Dude, stopped in to check on switching carriers when I noticed the military promotion and Jennifer walked me through the promotions, the plans and all the options. She helped me choose a new phone for myself and a (hopefully) unbreakable phone for my wife. I appreciate all of her help and information.

Such an amazing experience with Vivienne at this store. They helped me replaced my stolen phone with a new sim on the spot. Thank you.

This T-Mobile store is a good, reliable, personable provider of cell phones, cases and service, and has been for years. We have purchased several phones over the years and have always been happy with the devices and service.

An absolutely awesome experience! If going to this location, ask for Will, he was amazing, more informed than any we have dealt with over the years. He has a fantastic personality & went out of his way to get the right plan for us & got everything thing set up in no time. The bonus to this is, we can finally use our cell phones in our home........a first in 17 years! I definitely recommend T-Mobile, & the service at this location is compared to none! Try it, break up with ATT, if you’re unfortunate enough to have their poor service!

It was fantastic!! Jennifer H took care of us and is still helping whenever we call! We came in for the military promotion and now have a sync-up drive to help with my business and amazing new phones. I recommend this location, but Jennifer in particular :)

The customer service here is awesome! Jennifer and Adam took excellent care of me for my last upgrade, making it a painless process. I highly recommend this location!

I was very impressed with this location. I was helped by an employee named Renee. She was very honest with me and went out of her way to make sure that I got the most for my money. The customer service was excellent.

Very nice experience! Came in on a Sunday afternoon to get our service transferred to T-Mobile. In and out in about 30 mins! Thank you Vivienne for your help!

Rafael was awesome and fast great job guys give him a raise

Very good experience at this location. The staff is very, friendly, knowledgeable and experienced. They did not try to upsale me, they setup up exactly what I wanted and I was in and out very quickly having everything done while at lunch, great job, guys!

We had great service from Juan! He helped us along picking out new phone, upgrading our plans, and setting up the new phones. This is MY T-Mobile!

Juan was the best, helped us get in and out efficiently and worked very hard with the company to get what we needed accomplished and even helped us save some money! Great employees here at this store! Thank you Jaun.

I dont know if I can find enough good words for Jennifer. She is very friendly, very helpful, patient, enjoyable to speak with and extremely knowledgable about all the products and services T-Mobile has to offer. This is my go-to T-Mobile store. Only because of Jennifer.

Vivienne was a very helpful and patient assistant while I was getting my I phone 7

After many years with ATT, continuing to put with poor cell signal and no improvement, I switched to T-Mobile. Signal improved immediately.Jennifer H. and the team at the store were great. Very friendly, knowledgeable, and helpful. The plan we chose fit my needs and saved me some money over the old ATT plan. Glad I made the change.

Very good service. Tech people are well versed with technology & network.

My fiancée and I were switching carriers and during the process the sales associate, Will Vannurden, took care of us. If you’ve ever switched plans or carriers before, you know that it can be an arduous process. Despite the process, Will was courteous, kind, and knew the ins and outs of everything T-Mobile was offering. The manager, Ivan, even drove to Stonebriar to pick up the specific color of phone we wanted. They went above and beyond and with an unmatched level of customer service. I will never consider switching back to AT&T after this positive experience from T-Mobile.

Made me wait for close to 40 minutes. Only after that a TMobile staff came and took down my name. The customer care executive came to meet us after that and was not keen on selling a phone. Very disappointed with service.

Well, well, well. What can I say, this T-Mobile location has been my home location for a while. Ive been to other locations, but this one by far is best for me. When I step foot in the door I get assistance with a smiling face 😁! Jennifer Hudson has always provided world class customer service to me and my children. If youre looking for a great location, good laughs while you wait..3311 Preston Rd #6 in Frisco is it baby! Need a new phone, accessories or just need a details about your current account?? Theyve got it! Holla at this location for all your cellular needs, theyve got you covered. #T-Mobile #WEWONTSTOP

Terrible customer service and no follow through. My phone stopped working, so we supposedly had it sent out for replacement. When the phone was scheduled to arrive, I called and was told the phone wasnt there and that there was no record of a replacement to be sent. I proceeded to ask why and what they were going to do to correct it. I was told, Are you sure you came here last week? Im really busy now with other customers so just call the T-Mobile customer service line., then hung up on me. After calling the customer service line, I found out an order was half way submitted but not completed. I now have to wait 2 days for overnight shipping.

Staff here are AWESOME!!!! Will was so helpful he walked me through everything! I will go here every time for any phone help I need!

Waited for about 15 mins because it was busy, that’s fine. I was customer #2 waiting. A couple comes in after me I hear them saying there are two people ahead of them. They tend to the gentleman ahead of me, then a rep comes to me and says let me ge them before I get your because you want an upgrade and that will be and hour so it’s not really skipping. How is it not?! My time is just as valuable. I knew what I wanted I just needed him to add it to the contract and I can set up at home. I left pissed and went to McKinney and was done in 15 minutes. I’ve been with T-Mobile over 10 years and they treated me as if I was nothing. Thank you to the bearded guy that said it’s not really skipping. 🤦🏾‍♂️ I’ll call the store too to complain.

It is with an extremely heavy heart that I am leaving this review. As an employee, I know the type of service that the company is capable of but this store has failed to meet that everytime. Causing MULTIPLE issues with my bill spanning 6+months and a lack of desire to correct an issue that is out of the control of either myself or tmobile. I will not be back to this location again.

Edited my review because they took care of my problem and I feel much appreciated

I just went to this store, manager daisy very rude never Coming back to this store, absolutely no customer service .

I had a great experience today switching to my new phone. Both Rudy and Carlos were extremely helpful and friendly.

Juan was extremely helpful! Did a great job helping my fiance pick out her phone, and we all know how hard it is to make those kinds of decisions.

God job! I agree that they do work fast. I posted another review for the Stonebriar store - it was not a good experience for me. I appreciate how the employees in this store, at The Centre, understand the value of time. Thanks Pete! And the last time we were at this store, Terence helped us. He was also very efficient. So, yes, from now on, this will be the Tmobile store well go to first.

The best Tmobile location in Frisco. Top notch customer service and the usual offering of equipment and services.

I dont understand how this store only has 3.2 stars because all I have received from this T-Moible is only a 5 star rating. We switched over from ATnt and after seeing what they have to offer it was a no brainer. Jorge, and Jennifer were the two employees that helped us switch over, set up our new account, and was able to answer all of our questions without leaving us with any concerns. So far I have been back to the store 3 times since switching and every time I am greeted with a warm hello. We are happy that we switched, because honestly.. we get better service with T-Mobile. IF YOU LIVE IN NORTH DALLAS< SWITCH TO T-MOBILE! Tell em I sent you ;)

Vivienne was super helpful I was in and out in five minutes.

Hispanic male with beard on 9/23/16 hes the perfect example of how NOT to treat a customer. Rude and not willing to assist whatsoever. He was giving me one word answers to my questions just plain bad service. Something as simple as doing an upgrade was too much work for him so he passed it on to someone else to do it for me. I avoid this place as much as possible thankfully I ONLY come here when I need an upgrade. every year, every time different ppl same bad service.

I absolutely loved my experience at this store! Jennifer is awesome and very professional!!! I will definitely be back!!!

My phone was acting up went to the this store and Jennifer helped me getting going. she genuinely cares about the customer well worth the drive from lewisville I wont go to another store from now on

Poor customer service, useless people working there. they dont want to spend time and help! Very rude and unprofessional. I would rather shop from a reliable store, not the one dont care what you want and just want to sell and rip you off...

I dont know if I can find enough good words for Kamal. Hes friendly, very helpful, patient, enjoyable to speak with and extremely knowledgable about all the products and services T-Mobile has to offer. Give this guy a promotion already, he deserves it. This is my go-to T-Mobile store. Only because of Kamal.

Avoid it like the plague! They are DISHONEST. First, the minor issue, I called to see if they had a certain phone in stock. I mean I could get it off the web no problem but I want it NOW (you know! :) ) So they said Yes we do, cmon on in So I take off work and drive to the store and ask for that model and hear, Oh no, we would never have that model in stock! Classic bait and switch! Well I have a pair of VR goggles so I need a particular phone to fit into them so the bait and switch wont work- I need THAT model.I am making this too long. Short version of the MAJOR problem was the manger (Jason) went into my account in the name of ordering me a new phone. I did not find out until later but he went into my account and totally switched it up. He took me off as primary on the account then CHANGED MY PLAN to one that cost twice as much. Again I did not know what he had done yet then he asked me to sign the screen and I said, I am not signing anything until I read it. He said I could read it later just please sign now (asked me to sign without reading TWICE and I refused. Then when I got home and checked my account saw why he did not want me to read it! He changed MY PLAN!Classic slamming!Crooks!Its bad enough you have to worry about random ID theft out in the world. It is REALLY bad when employees of company you do business with are hacking your accounts.

Awesome customer care ..very friendly ..

Employees are very rude, went to trade my phone in and they were no help.

I love going to this store and they always help me with everything I need! Thanks!

They team at this store is very miss informing. They lie about many things to sale you products. Im assuming that their paycheck depends on the products that they sell. They told me that the Protection plan is REQUIRED for every phone that is financed. That is not the case. They also were trying to sale me a case and screen protector claiming that it would only increase my total charge for THAT day by $4, however, the employe was trying to hide the fact that this would also increase my monthly payment by $4 ($4 x 24 month + $4 extra on downpayment = $100) $100 for a case and screen protector! Forget the monetary aspect of this situation, its disrespectful to assume people stupid and unethical to do that to people who dont realize what they are being told is not true. Very disappointed!

Customer service here is horrible!! The only one who knows anything on this location is Fede Ramos. I will never go here to deal with anyone except for him. Its best to go to another location if you need retail help.

I went to this store in the afternoon and I switched from ATT to T-Mobile very good associates work in this store specially Kamel Maude, he helped me switch to T-Mobile in no time, believe it Worth the try thank you very much .

This store is the worst. Only come here if you have a minimum of 2 hours to spend waiting to get ANYTHING done to your phone. They definitely needs more people. PRONTO!!!!

Kamel was a huge help in getting my phone. Love this t-mobile store now.

Had issues with my plan and bill was not right went to this store and Jennifer was the best she went thru my whole account and fixed what was wrong and got everything taken care off and treated my as customer instead of an atm Ill be driving to Frisco from Lewisville from now on

Rafael and Ivan was very professional and knowledgeable about product

Avoid this location! Absolutely the worst. Employees are not trained well at all. For each time I have gone into this location, I have had to call CS just to find out the store was wrong.

As usual, I loved my visit! Thanks.

Service was very slow and the sales people would not have solved my problem if I did not ask more questions. That could have cost them a client.

The manager at this store, Undre Brown, said if I want to do the trade-in promotion, so I MUST buy the case with the phone AND I MUST active the new sim card even the new phone uses exactly the same card with my old one. Thanks, dude. He makes up ad-hoc policies that run against the grain of corporate.I will now report his store to corporate and e-mail Mr. Legere, for not complying with the terms set in the promotion.The manager seemed to have a hero complex because he said that his store is implementing this policy as a result of people abusing this promotion by purchasing the cheapest phone and for getting the credit. Well, Mr. Brown, Im sorry if you feel resentful of customers, whom you were theoretically hired to serve, being privy to the higher-ups decision to make them happy as well as drawing newer customers. Your inability to understand the mechanics of promotion is probably why you are working at a B&M and not sitting alongside the executives of T-Mobile. I think this is the kind of quality service that needs to be reported as this will effect the market share of the company and pretty much negate the intended effects of the promotion.

The guy name Juan is not a good serves he ignore me and not helpful.traying to tall hem that my phone was not working of my internet and he was ruod win i want to the store to tall hem about the iPhone 7plus not nice

Jenn, the store manager, is very rude! She is a smart-alec beast to everyone and needs to be fired!

Hours have changed on SUNDAYS 12-6PM Under new management.

Vivian was fast and great thanks!!

Didnt have good experience with Rep Victoria who didnt do what she supposed to do for customer. I have to follow up phone calls with her manager to taking care of the issue.

Serious lack of customer care, wont be back to this location.

Customer service is Pathetic !! Had to wait at least 30 mins to talk to the agent even though I am the first person waiting in the queue. Happened twice like this

The manager (Terry) made things right with my friend and upgraded her phone from a flaky Galaxy S7 to a Galaxy Note 7.

Very slow service...i would prefer to go to other store

Long wait and problem didnt gey solved but stuff was really nice

Very quick and accurate service

Very friendly staff and answered all my questions.

I had the WORST experience, they sold me on an iphone 6 for $15/ month and removed services WITHOUT my knowledge that cost me $500 + in one week. Classic bait and switch. Took me 4 calls to t-Mobile customer support to get this resolved. Last time I enter this store.

Talk to Mike, hes a manager, hes the best!

This TMO store is okay it just depends who you get as your sales rep, some of the sales rep there can be rude.

You can get phone 1/2 off with DD214

Best T-Mobile in North DFW to work at!

Never go this store, very bad experience

They actually close 15 minutes earlier than their posted time on the website.

Staff are not helpful at all . Just want your money and not care abut the rest.

The staff didnt set up my account properly

Sep 22, 2017 early opening for IPhone Launch 8AM

Awesome staff!

The service was fast

Its a okay store

Terrible.