Oscar Galeas was the most helpful sales consultant I’ve ever encountered. He walked us through plan options, phone upgrade options, and everything else. Then he helped us set up our new phones. He did this all while being friendly and professional. 5 stars, he went above and beyond!

At the beginning when you first enter the store they are very nice. But after they sell you a device they don’t explain to you anything about return or exchange policy, or help you to setup your new phone and backup all your data from old device to the new one. All they want to do is sell you the device and I do not recommend you to visit this store when it comes to doing a phone upgrade through AT&T. Horrible customer service at this store.

Ramon was so great! He worked with me for almost a hour before we discovered that I had to use a corporate store. He was gracious and kind and so helpful even though I couldn’t give his shop my business.

Ramon is an awesome sale consultant!! He has assisted my family multiple times on different occasions. He went above and beyond to ensure we were pleased at each visit. Ramon is extremely patient, helpful, friendly, and knowledgeable of AT&T services. He is amazing!! AT&T is fortunate to have Roman on their team!!

Ramon was a very effective representative for AT&T. He definitely saved my account from transitioning somewhere else

I visited AT&T today with a billing question. I was greeted by Oscar who took the time to stand up to greet me and walk me through the issue. He also suggested I call customer service and I was able to receive the assistance I needed. Thank you Oscar for outstanding customer service!

Ramon is the best. He was very patient, kind, and helpful. Look no further if you are local to this area and want to purchase new phones and/or wireless plans. Thank you!

My IPhone X, about 2 1/2 years old was not recognizing my Sim card. I rely on my phone for work and cannot do any without it. They took me immediately in the store looked at the phone and would have been able to get a free replacement, but also showed me Money I would save if I upgraded and changed plans. They were able to net me $10 less a month on my overall bill with additional perks and HBO max as a bonus! I would not hesitate to recommend the guys at this location. Their customer service is top notch!

Ramon Santeliz has been awesome in helping me - 2 visits to the store, 1 to upgrade my phone, and the 2nd visit to activate my new phone and help me get all of my data transferred. I would highly advise visiting the Kentlands location and asking for Ramon - excellent!!!

Best experience at an AT&T store. The store was not over crowded and we got very prompt and thorough help!

I was getting my mum a new phone and Ramon was very helpful in explaining the price change and also informed me about the 5G plan which I switched to. If you visit the store ask for him.

Excellent customer service better than any other at&t store. Very helpful. Highly recommend this store

Ramon is the best — he was very helpful, patient and answered all my questions !! Thank you so much !!

Ramon is the best — very helpful and patient along with answering all my questions !!!

Ramon was great. Helped me take care of problem i have had for a week! Very patient.

Very helpful and willing to listen. Patient and attentive. Ramon was great.

Cool store, I love visiting the Kentland. Definitely ask for Ramon

Ramon was excellent salesperson provided great customer service and assisted me with setting up contacts icon and with my gmail and msn email accounts !

Excellent service! Ramon was very informative and supportive.

Not very good at detecting easy tech problems

Ramon was awesome, smooth transaction and saved me money!!

Nice store. Mona and Ramon are very helpful

Went in a few times and called a few times. Always professional and super helpful. Always resolve my issues. Dont push the sales like other stores so I like

Worst customer service ever had. Paid off old contract phone(~$500) and traded in for an iPhone 7 in Sept. Cashier said the order was placed and would be delivered to store in 2 month. Never got updates on the delivery so went to store after Thanksgiving. Was told that theres no such an order at all! I had to pay another $700 for the phone since the promotion was gone. The store manager named Sean Kim was so indifferent. No apologies and no solution. All he did was kidding the ball!! I had been polite with him and asked if this is how they treat their customer and he said YES. Worst Ever!! I would never go there again.

I don’t think the staff inside this store know much about At&T service; visited the store for Apple Watch cellular plan issue and didn’t get anything useful.

Very patient, personable, knowledgeable and friendly staff

Very professional staff . super helpful & informative in setting up my new phone & transferring my information over to my new galaxy s7 edge. one huge plus if you hate long lines . COME HERE

DO NOT SHOP HERE! I purchased the Samsung Galaxy 6 here through a promotion that included a Samsung tablet. When I was able to pick up the phone the employees stated they did not have any of the Samsung tablets and so I would not get one. Now I have to return the phone myself, cancel everything myself, and go to another location that does not cheat its customers. I still am trying to figure out how a business like this finds it acceptable to sell two items under a promotion only to decide not to provide one of those purchased items to the customer.

Quick & fast service . i love coming here . thank you Darnestown

Positive experience . The staff fixed my problem that other AT&T stores couldnt fix.

Good customer service.

A crap of customer service. I already lost the account that I have with this company.Today I have been left 32 minutes from one Person to another without any help.At & T does not allow us to handle our voicemail as we please. We have to be a slave to a lousy claim service with this inefficient delay.This is USA, if you do not work well you are left without a client. I decided to change providers.Too bad for you!

Very. Friendly