Maison did a fantastic job today with my wife, my son and myself.We had 3 new phones and 2 IPads to change over from AT&T to Verizon.Unlike AT&T, Maison walked us through the entire process. We had a few glitches along the way (not his or Verizon’s fault) and he helped us through to the successful completion of the transfer for all three of us.Great job Maison.Well done.Give this guy a raise and a pat on the back. He deserves both.All the best.Rick and Christy Freeland

Dev was very helpful helping us with all questions and setting up the screen protector on our phone. 10/10 for him. We were very pleased.

The Verizon store Downtown Crown has been very efficient in helping myself and my family twice now upgrading our phones and fixing any ongoing issues. They are quick to move customers through and very knowledgeable. We have worked with Mario both times and he is always very knowledgeable and helpful! We have been to other Verizon stores in the area, but this location is definitely the most efficient and knowledgeable.

Fat guy with a beard was lazy and rude. Didn’t care if he helped us or not once he realized he wasn’t getting a sale. I can’t stand this provider with their horrible customer service. DO NOT GO TO THIS LOCATION. THAY ARE THE WORST. I hope that fat boy finds a job he is good at because he is no good at this job.

Working with Mohit is what made this 5 stars. He explained everything carefully and was patient. When my phones were taking a long time, he helped other customers when he could. A real team player and that impressed me.

This Verizon store is my favorite. The customer service is always great and everyone is willing to help when I go there. I want to specifically extend my appreciation to Mohit and Cozy for being patient with me and helping me with backing up my phone and resetting my passwords since I always forget what it is. I’ve gotten my last 2 phones from here and will definitely be coming back.

Mohit was extremely informative and helpful while also providing wonderful conversation while we transferred all of my data from my old phone to the newer version. Highly recommend, a very smooth transaction and kind atmosphere.

Fernando was efficient, friendly, and knowledgeable. The store was busy and he kept his cool, as he quickly upgraded my phone to the iPhone 13. Impressed and satisfied!

We had amazing (seriously) customer service by Fernando at the Copley Place store in Gaithersburg. He helped us chose the phone to upgrade, he was patient, knowledgeable, and personable to us and to other customers in the store. I know good customer service as I worked for a hospitality company for 10 years. I might have to steal him away…

Fernando is definitely one of their best associates. I walked into the store a few minutes before closing, and Fernando with a smile assisted me to a purchase of a new phone. This usually takes a while so I offered to come back another time, but he reassured me it wasn’t a problem. Fernando is very competent, fast, and has excellent customer service skills. He is also easy to talk to which makes any wait time go by faster. I’m typically skeptical of making any changes to my plan or buying new accessories, but I trusted his advice and let him guide me in decision making. Very happy I got so much done in such a short time. First comment left by me, but I think this person deserves the feedback. Wow!

Absolutely great! His service was very professional and he made sure we got the device we wanted. I was in a hurry but Shamail made sure we got out to n a timely manner. Amazing!! Great to see full bars on my device!

Very good professional experience at Verizon retailer store in downtown crown today. Dave was my main man and he took care of all my needs extremely professional and quite funny as well

Terrible experience at this store. Do not go here! All the staff were disrespectful and incompetent! I was stuck there for an hour and a half to pick up my new phone and then double charged for the taxes and fees due to the sales persons incompetence. It took 3 weeks and tons of phone calls and emails to get this resolved! Ridiculous!Since this store is an authorized retailer you get no support from Verizon for issues that occurred at the store. Only shop directly through Verizon, preferably online, to get decent customer service. I have been a VZW customer since 1997 and this was the worst experience I have ever had with them.

Had very good help deciding my options from multiple Verison representatives.

Great service! Fernando took care of me and my mom and he was amazing! He speaks Spanish as well which was great for my mom! He was very patient with us and explained every detail, 💯% recommended! Also the store was super clean! 2 other guys helped as well but I can’t remember the names! All the team was very professional! They know what they are doing! ✔️

Mohit was very helpful, efficient, willing to assist and knowledgeable. When I had a question or concerns he didnt know; he had his life line he could call and didnt make me wait. Thank you Mohit for your patience!

I came to this location to return my old Verizon equipment. Upon entry the staff didn’t greet or even acknowledge any customer including myself! Thankfully I wasn’t buying anything… customer service truly lacks here!

Again great service from Mason today when I changed my hardware - thanks a lot guys

Mason and Miles helped me in the Copley location of Verizon. Both very nice guys, and super informative. The store has a super friendly and chill vibe. My best experience buying a phone by FAR.

If you’re considering changing your cellphone carrier to Verizon or you are a Verizon customer and reside in Rockville,Gaithersburg or Germantown Maryland then you are in luck . Just go to 299 Copley Pl, Gaithersburg MD 20878 for a special first class Stellar customer service. A trial will convince you and turn you to a believer. I was at this store to change my carrier and very surprised with how dedicated these guys treat customers like Kings. Dev went above and beyond my expectations. He took time to explain in details everything I need to know. He is very patient person with high professional skill set.

Cozy & Fernando went above and beyond any expectation my daughters and I had when we came in the store to purchase a cell phone. They were very thoughtful & considerate every step of the way. I HIGHLY recommend this location.

Shamail was great. Super helpful. Quick and easy getting a new phone set up.

Fernando extended by far THE best customer service I have ever had. Having my own mobile plan for 14 years and dealing with several different carriers, this was, hands down, the best experience I have ever had. I was trying to switch from Xfinity mobile to Verizon. Xfinity had all of my information messed up and Fernando spent 3.5 hours getting it fixed over the phone for me. He even stayed after hours to ensure it went through, so I didnt have to start all over the next day. Not only did he make this happen, but he also signed me up for Fios, informed of me of several promotions (in total saving me $550) and then upgraded my phone with a $1,000 credit, so I only have to pay $4 a month extra for the new iPhone 13 pro 256gb. He also offered me a bottle of water and I accepted thinking it was bottled water the store handed out. I later realized it was a water he bought for himself, but since I was waiting for so long he had offered it to me. Fernando was patient, kind, knowledgeable, personable, and overall a very memorable experience. He honestly deserves a raise or should be a store manager.

My only complaint is that they didnt send the text that the order was ready for pickup in a timely manner, I only found out it was ready when I called to check on the status (after waiting well past the within an hour I was told it would take to fulfill the order...). Of course the text finally came - after Id already picked up the phone I ordered. Service was good in person, although I felt bad for the poor employees though - the ac for the building was out and looked like it had been based on the # of fans they had going 😕

Maison was very patient, informative, and respectful! Genuinely appreciate the time he took to discuss options and explain things in a way I could understand. I left with a solution to my initial problem and a great plan. Thank you Maison for going above and beyond!

Maison and Khozaimah and the team at this Verizon location are fantastic. I was going to get a new iPhone online but wanted to see them in person and stopped by. They were incredibly helpful and were actually able to get me a better deal and make the transition seamless.

The customer service was great .Shamile was great . He was very professional and did a great job

I came in about twenty minutes after the store opened, and there were already a few other customers. One gentleman was visibly frustrated and demanding (unnecessarily so, in my opinion), but the employees remained professional and courteous. Mason was the rep who helped me, and he was great. Efficient, kind, and explained everything as he did it (I was upgrading my phone, trading in my old one).

I’ve had the worst luck with cell phone providers and representatives for years. Until I went into Verizon and Mohit helped me. He answered all of my questions and made the entire process easy and enjoyable. THANK YOU !!!!!!

My experience at Verizon was great today. He helped me at the same time he was helping another client before me. Great job.

Mason was AMAZING! So kind and so funny. I had a long day and he made the process so easy. I noticed another employee/manager wasnt very kind to him when he had a question or was still learning something and I did not appreciate that.

The Introduction and the entertainment of Mr Mason and Mr Fernando was on par, I definitely will recommend this service to my friends.okay! Let me go back to enjoy my preview and wait for the best to come... peace and love Verizon!!!!.

Shamail and Kozy were excellent to work with! They allayed all of of apprehension. Would highly recommend both of them! Thanks!

Ive got a great help there buying two new phones. And all the needed help after that. The name of the person who was helping me is Mario. A very attentive guy. Thank you, Mario!

Friendly staff great service. Mario was extremely helpful. He covered all options to set up my phones and took the time to make sure we were happy. He made the experience very comfortable.

Great experience. Shamail was quick, helpful and put together a much better package than I was finding on my own. Thanks!

Fernando is an outstanding associate! He is quick to step up, explain details, and offer outstanding assistance. I recommend this location because of Fernando. Bless you for your patience.

Maison was fantastic. Friendly and knowledgeable . He got the job done with very little effort on our part. And the store was very busy. He still greeted all new walk ins without making us feel like he was bouncing us

Excellent service and fast. Highly recommend

Maison provided excellent customer service at this location! Informative, professional, and friendly.

The service was very friendly and quick. Very simple and enjoyable experience.

Mario was very friendly and helpful. Definitely made the experience a lot better and I appreciate his help and kindness 😁. Thank you!

Fernando was extremely professional and helpful. I came in to see him again for my wife’s upgrade. Highly recommended.

My salesman was excellent. He was very patient and gave me so much information. He took lots of time explaining every detail. Great salesman, he even came out to my car to install the phone in my Bluetooth hookup. Thanks Verizon for hiring such a great guy.

What a great experience at Verizon (Your Wireless) in Gaithersburg, MD! Fernando was outstanding!!! He was so professional and friendly. He spent a good deal of time with me since I was moving all of my wireless devices to Verizon. He’s my new Verizon wireless rep for life!

Aman was thorough and solid with follow up.

Shabaz was knowledgeable and friendly, within an hour and a half he had activated five lines and explained everything to our satisfaction, I will actually give him 8 stars.

Maison was the one who helped us out and we’d like to say he has helped us out a bunch of times and they have all been fantastic.

This my first time having Verizon as my wireless carrier and I couldn’t be any happier, first of all I have tried to chat with an agent online and that was not successful at all then found out that there was a Verizon store right by my job so I took a chance and walked in and right a way Fernando greeted me with a smile and humbled attitude, I felt welcome, he asked ne how he can assist me and right then I explained the whole situation to him and he acted on it while apologizing on behalf of online agents . Everyone was friendly but Fernando was amazing and determined to help me with my heart desire and he did, he made sure that I get the phone I wanted, the right plan etc, he basically did everything in his power to help and he definitely succeeded and in addition, he was very knowledgeable, overall he is a keeper, thank you Fernando for being the awesome you!!!

Shamail has assisted my husband and I tremendously kind and friendly, qualities any customer-oriented staffs ought to naturally have. We left our previous provider of 15 years because Verizon gave better deal, with excellent customer service by Shamail and other staffs we briefly interact ed with.

Best experience ever in a Verizon! I dealt with Fernando. And let me just say he’s the best ever. I walked in with a a screen protector issue and walked out with a brand new phone. This guy knows his stuff and is very kind and friendly. He even came out to my car and helped me set up my Bluetooth. It’s definitely full service at this location! Will be coming to this store from now on.

The Verizon Store personnel were professional and courteous. They made the phone upgrade experience a positive one!A+ effort and great team work!Darryl D

The Verizon store in Gaithersburg, Md was a great place to do business. Maison was very helpful in setting me up with new service. It was a very pleasant experience doing business with Verizon.

Marion was great now my entire family wants the new iPhone 12 and watch, thank you for all your patience and assistance.

Seriously, we have done 3 different upgrades with these guys. They totally go above and beyond to make sure we have all we need taken care of before we leave the store. If something else comes up, we have stopped by and they have gone out of their way to take care of us.Hands down best Verizon store weve visited in 12 years of Verizon products/accounts!

Shoutout to Maison for being so amazing!!! He was so helpful and patient with me trying to upgrade my phone. He is very nice and personable, and I truly felt like I left the store getting the best deal possible. Thanks for great customer service! I hope they give Maison a raise!

I had pleasure to work with Fernando when I needed to ex-change my iPhone in the Verizon store in Gaithersburg. There was a lot of issues to upgrade my iPhone. However Fernando worked extremely hard to solve the issue. Because of his dedication and willingness to solve my problem, I will recommend this Verizon store to anyone.Thank you again Fernando for the time you spend to help me to solve my problem.Kazem

Shamail was a great! I visited the store to change carriers and he was more than happy and patient explained the different plans. Once I decided to switch for some reason I totally forgot my password user ID n locked my phone, Shamail was patient n give me options to unlock my phone even though there were other customers entering, he never gave up n we were finally able to switch! I was very happy with the whole experience n the other gentleman were also just as helpful as he was . They deserve the 5 stars plus! Customer service especially in these days was exceptional!Issa

My family and I worked with MAISON WHO IS AWESOME AND VERY WONDERFUL TO WORK WITH. He was VERY patient, informative, and helpful. He switched my husband over from AT&T, upgraded and ordered 4 new iPhones, and upgraded our plans to unlimited AND was able to get us great deals (on our phones, plans, etc). He left no stone unturned. He explained everything and made everything very clear, saving us money. He made a complicated process very easy and did not make us feel rushed at all. He even wrote us notes so we would have no questions about what was done. Thank you Maison for all your help!

Maison did a phenomenal job. Made the experience easy quick and effiencent and was very personable. 5 stars!

I got there pretty late but still received amazing customer care. If I was left alone for an period of time, they would let me know or check on me every once in a while. During our transaction I got taken care of for all my needs patiently and they made sure that I didn’t leave without making sure all was in order. Thanks for all the care I was given.

The guys in here were great! So nice! Easy to work with and you don’t need an appointment!!! Will definitely use them again!

Great guy explained everything. Walked out feeling I got a great customer service experience

Very friendly also very helpful will be back and recommend to everyone

By the easiest and fastest I have been in and out of a Verizon buying a new phone. Maison was fantastic and transferred everything over to my new phone, put in the screen protector and I was out the door with everything working the was it was supposed to.

He was incredible! I had a problem connecting to the internet, which made his job harder, but he was wonderful about it and we worked around that. Overall amazing, would totally recommend!

Excellent customer care. Everything about the iPhone and the Apple Watch was explained in full detail. Very pleased with the time spent with all the customer service agents. Highly recommend Verizon store at Copley Place in Gaithersburg, MD!!!!

After dropping my one year old phone on the concrete, I was debating between repair and replace. I stopped into the store and was quickly helped by a very knowledgeable store representative. He explained the pros and cons of each choice. I did end up getting a new, upgraded Galaxy S20+ and am very happy. He also explained the more protective type of case to buy. Apparently my last case, although gorgeous, was not protective enough!

I received great customer service from this young man and he even transferred all my info from my old phone to the new one. I also purchased an iPad because of the great service I received.

We had a fantastic experience at this Verizon location. Fernando was very patient and explained all our options. Excellent customer service! Would highly recommend going to this location any home internet and cable sign up and services.

They were able to activate my phone within 10 minutes. They were kind, patient and understood my frustrations. Special thank you to a nice Man name cash! He was extremely patient and intelligent.(Side Note: Verizon Customer Service Tec Support over phone was horrible . From 9am-2:30pm they could not activate my brand new phone . Your better of speaking with someone in person and this is a great location to do so)

Fernando was very helpful and explained everything to us. He suggested possible changes to help us get better options and save more money. We will be happy to recommend him to our contacts.

“Cash” was the person who helped me at the Downtown Crown Gaithersburg, MD VZW store. He was fantastic! I had an old iPhone 6 and thought I was set on getting the 11. He easily explained that the better deal for me was actually the new 12. He wrote down the calculations old school on a piece of paper which really helped me see clearly that was the beast deal. Nothing complicated at all. Easy transfer of my data too. I love my new iPhone 12! Highly recommend this store! Thanks!

My experience and the service at this Verizon location was truly amazing. The location is the Verizon store on Copley place in Gaithersburg,MD. My first encounter was with Schmile, he was kind and very informative about the plans and deals Verizon had to offer. My second encounter was with Mario when we went in to switch our service. He was quick and very helpful.I believe this has been by far the best experience I’ve had with any phone service provider.I would highly recommend going to this branch for any help.

After stopping in to determine if switching carriers was for me, the excellent customer service helped me determine that Verizon was the way to go. The staff was amazing and so patient as we needed to back up our old phones and switch over to new ones. They never made us feel rushed or unwelcomed. I highly recommend this Verizon!

Went there to switch to FIOS and Verizon Wireless, they updated the ordering experience and it’s far better and faster.Staff were very helpful and knowledgeable!

Went here to join my family plan and get a new phone and number. Fernando was very helpful and got everything done. The phone was out of stock and the store got it shipped the next day. Great service!

Great service! Fernando and other Verizon emplyees at Gaithersburg MD Downtown Crown location really tried to make sure that I am happy with what I am getting. They also answered all the questions I had. It was a pleasure becoming a new Verizon customer.

Mohit was very patient and professional. His customer service was excellent . He answered all our questions patiently and politely and helped us switch multiple lines from another carrier.

Maison was really helpful and made getting a new phone and adding a line really easy

My experience with Fernando was amazing. Great guy, very respectful and helpful. There was another gentleman with him and I feel terrible I cant recall his name but I was at the Verizon store located in the Rio area. Both gentleman treated me with the upmost respect and helped me out and I left with a new phone and it honestly wasnt a hassle at all. Fernando explained the differences in the phones I was looking at to get, he was very knowledgeable. The other gentleman, as I said I feel terrible I cant remember his name but the both of them made my experience quick and easy. I will only go to this store from now on when these gentlemen are working. This is Quincy and I hope they see this. Thanks fellas really.

Awesome customer service. I was able to get all of my needs met & Maison saved the day. Much thanks to all the think power and magic fingers.

Hey this past Saturday we had an amazing experience at this location probably one of the best experiences we’ve ever had with Verizon. Our sales consultant was Mario! He was amazing ! He got us everything that we needed and more and I’m pretty sure my mom will be back to get her new phone today! You guys are awesome thank you !

Fernando one of the technicians did a fantastic job today! He was extremely friendly made the process super easy and fast and even informed me of some current specials I wasn’t aware of ! Management definitely needs to give him a raise because I was IMPRESSED! Outstanding customer service! Makes me proud to be a Verizon customer:)

It was a wait but I got everything taking care of

We came to this location multiple times to switch carriers and the staff was so impersonal always on their own phones and acted like you were inconveniencing them. We were so turned off that we visited three times and still did not made the switch. The employees last night were finally different employees that were AMAZING I’m glad there was a change of employees at this location. Customer service improved 100%!

My wife needed a new phone urgently and Fernando provided excellent assistance. He was fast, friendly and helpful. 10/10 customer service!!!

They did the best they could

Great service by Fernando and team. Was turning on new service and I was in and out quickly, with COVID precautions in full effect.

Had an amazing experience with Fernando! Thanks so much for your help!

Shamail and Fernando were excellent!! I bought a new iPhone and a new iPad. They helped me with the process and were sooo patient !!Shamail even came out to the car to make sure my new phone hooked up to blue tooth !I highly recommend this store !!!

Mario is the best, he is patient, friendly and efficient. We need more friendly people like him in all stores. I appreciate his service and personal attention. I will keep coming back

It was a very productive visit. Thank you@

My sales consultant was knowledgeable, friendly and very helpful. He perfectly assessed the best options for me. I’ve been a Verizon Wireless customer for over 20, but this experience was the most hassle free. My only complaint was there was only one color option that day for my iPhone SE case. This isn’t the closest store for me, but it’s the one I’ll probably now always use.

I no longer want to go to this store location. The employee may be tired from the day, but I was hurt by the words said. I will not change this rating.

Wow! What great energy from Maison and the other team members at this location, will visit back if I need anything else via Verizon.

Prompt and reliable customer service, was able to answer all my question and set up appointment for someone to come out at a reasonable time!I live in DC and need service in VA, but always come to this location specifically!

Had a great speedy experience setting up my FiOS! I would definitely come back and highly recommend!

We received wonderful service and very detailed activation assistance in migration of our existing phone numbers from a previous carrier. Highly recommend both the Downtown Crowne and Redmill Derwood locations.

I was waiting in line for a long time and the 2 employees were moving very slow with the customers that were ahead of me so me and another customer just left and went somewhere else.