One of the best Verizon’s locations! Excellent customer service ! My mom and I were assisted by Mario, he was amazing and able to get us everything we needed !

I am in the process of canceling my internet account with Verizon Fios as we are moving to a new location that Verizon does not service. We were told that we needed to send the router back or be charged a fee oft $180 for the equipment and were sent multiple emails about drop-off UPS locations with no information about needing a packing slip. There was a link for more information, which after click said we did need a packing slip to drop it off but no packing slip was provided in email. It said login to get a packing slip with either the Order number (Which I did and the website said order not found) or log into your account ( which I did and there is no packing slip available and no link to print one). It said call 1 800 Verizon when you do that he get the wireless Department and they stated they can help you and I cant transfer your call to the Fios side since I do not have a wireless account. Spent an hour on the phone talking to Verizon Fios and was told we would recently email and they sent the same uses email without any packing slip information and just the length that does not work. Was offered an empty box to be mailed to me with the packing slip but I am not holding my breath that will ever show up. This is one of the worlds largest telecom companies and they cant send a simple packing slip. The only obvious answer is that theyre making it as hard as possible to do, just to make an extra $180.Previously, One year ago we cut the cord and went to Wi-Fi only the created a dummy account that we do not have access to for a separate phone line and charged us 50 bucks month for the next 7 months for line but did not exist. We contacted them multiple times about these charges starting the first months that overcharged us and were told that there were correct this and refund our account and they never did. We had to contact our bank to make him stop charging us and still never were never refunded the money. Our bank asked us was asked if we had written confirmation that they made a mistake which of course Verizon would never send us as they said we would receive an email after each time we spent an hour on the phone with them about the same overcharging issues. This cost us an extra $350

Horrible company. Go to xfinity for better customer service

Totally useless