Phone never works. Was never told we couldn’t pay our phones off or that we can’t cancel because we are in a 36 week agreement. They never told us anything about this before we signed up and now my family and I are screwed because our phones never work and each months payment is always different and are charging us for stuff we didn’t know about. Do not switch to atnt if you want a working phone. We have to pay a lot of money for phones that do not even work. Was the worst decision I’ve ever made.

My wife and I went in to change providers from Verizon and to get myself a new phone. Jay and John couldnt have been more helpful. I figured wed be there for at least a 2 or 3 hours, transferring data, moving phone numbers etc. Jay had us out of there in an hour with little stress or confusion. As long as you show up with all the information youll need, these guys will have you in and out. Very impressed and grateful!

Visited on October 3rd 2021. Employee wasnt interested in helping us. Lied about a trade in option and blew me off when I asked questions. He set our phone order up to the wrong line. This store has repeatedly disappointed with its rude staff and sketchy behavior. It took over an hour online to fix everything.

Amazing customer service. I admit I got a little snippy yesterday during my confusion trying to figure out my problem. But I was spoken to with respect and appreciated all the great help I received! Great work here in the Gardner, MA AT&T store. Jay was a great customer service rep and very helpful!Thanks AT&T!!!

Jay was amazing! The whole experience start to finish was incredible! Couldn’t be happier with the service and general interactions with all the staff at this location! Would highly recommend if you need a phone or anything else you go see them at the Gardner AT&T store!!

Derek was very helpful. He knew more than the people on call! Derek is very knowledgeable, professional and courteous. Will definitely be back and do more business at that store ❤

Went there with cracked screen wanting new phone, got told it was under warranty and to go home and call the warranty dept. who told me that cracked screens are not covered and if I paid a non-compliance fee of $1000 they would send me a replacement phone. NO DEAL NO SALE!!. Find another sucker to scam, would have both new phone at store but they couldnt be bothered by an elderly customer looking for help.

Jonathan Nunez was fantastic - super friendly & knowledgeable. Answered all of our questions in an easy to understand manner. I’ll come back!!!

I worked with the store manager! He was awesome and the whole store was packed and each employee made sure everyone organized their time to help each customer super quick even though they were outnumbered. I got all my questions answered and exactly what I went in for without stress.

Jonathan Nunez Provided us with excellent customer service. Will definitely be back.

Jonathan Nunez was very helpful and knowledgeable when it came to servicing our family needs.

Very friendly and helpful staff at this store.

The vibe was so good in the store. Jay was so helpful, and answered all of the questions I had and was very knowledgeable on everything I needed.

Jay and Jon went above and beyond to help me on upgrading a phone. They explained every step of the way. And that is rare with the younger kids these days

Went to store in Leominster on Wednesday at about 1 left about 2. One employee there. She said manager was supposed to be there at 12. Two people waiting after me the whole time. Went to store in Gardener on Saturday at 3. One employee with 3 people in front of me. Call AT@T to set up new phone. too hard to do so I was transferred around looking for someone to help. Hung up.

Great experience while getting my new phone, very nice and super helpful. Go see Derek!!

We came to At&T today to get a new phoneand Jose Rivera assisted us with such gracious and thoughtfulness that we wanted to commend him! He not only helped with our phone but also our TV service. We are currently with Spectrum and being on a set income we are finding our service costs to be outrageous. Jose is helping us to transfer our monthly service to you. This we will share with our friends and neighbors.

Jonathan Nunez was outstanding and very helpful.

Marta Barber - So helpful. Gentlemen who helped me was wonderful. After not having much luck with a black screen he was able to relieve the issue! Now I can return new phone and get my money back. Thanks again!

Great experience !! Jay was super helpful !!

Great guys..went out of his way to make sure I didnt pay for something I didnt need to.

Young man named Luis helped out my husband with his iPhone situation, we offered to give him money for his help but he told us he can’t accept cash. So we decided to write a good review about him, so if anyone needs quick and reliable help on iPhone issues I would ask for Luis.

Went in to trade up my phone and met with Tony. He was great! He made sure all my info was transferred over and made sure the phone was up to date. Great service!

Was told by employees here I needed to go to another store because a manager was needed for my phone issue. Drove 30 minutes to the store they suggested just to find out no manager was even needed to fix my issue so I wasted time driving out there but at least I got great service from knowledgeable employees at the Whitney field store.

Purchased a new phone today and Derek was extremely patient and helpful in setting it up for me. Great customer service! Thank you

Great service

Frank did an outstanding job helping us. We were seriously thinking of changing providers, because of all of our phone issues. He successfully found an affordable solution to our problem.

Derek was extremely helpful and thorough with helping me. Great Customer service!

Great sales experience frank was very patient and didn’t rush me when I was undecided in my phone selectionThank you

Always take care of issues fast. Great staff

Great luck over the past several years. Jonathan Nunez was excellent. Great tutor, great salesman.

Derek was so awesome in helping me set up my new phone. After being hosed at Walmart, I went to the ATT store to find out if a phone I purchased, had the ability to transfer my old phones data. Derek took the time to not only find out, but downloaded all my old info onto my new phone, no charge! I will Never inquire the kiosk @ Walmart again. Sorry to the dude that I didnt give a commission to. Go straight to the source. Thank you Derek, Im loving my new phone!

Always helpful but make an appointment first because its a long waiting you dont.

Very nice workers, helped me get my first iphone with extreme care. respect.

None of the people here know what there doing. They had a deal where you give them your iPhone 6 or newer and then you get the 7 of 7 plus for free. They get there shipment in and then the deal is over I dont know why they started a deal because they never had a shipment in in the first place

Always eager to help with phone problems.

Quick bill pay and sim change thanks to Tony. Great service.

Very helpful staff, Tony was very patient and good at troubleshooting my phone problems!

Great experience!!! Derek made for a smooth transition.

Wonderful place to go the employees are knowledgeable and polite.

Jonathan Nunez

Helpful staff. All your phone needs

Broke my sim card, forced me to pay for another one, didnt even offer a free one. Their server was down and had to be rebooted a few times. We were there for hours trying to fix something they had screwed up on the phone. Staff did not seem very knowledge and had to call the att help line to set up the phone.

Tony helped my family switch from spring. Four phones very quick and effecient

Derek rendered exellemt service for us today. Great job.

Thanks Tony for all your help today! Super helpful/patient/quick

Tony was super helpful and patient.

The representatives here were so helpful.

Came in on a Sunday.. Waited a really long time.. About an hour.... because they only had one worker and a complicated customer before me.

Im not a fan I got a phone from them and I was told 60 a month plus ten bucks for my phone so 70 dollars and my bill has been over 150 a month and when u call and ask them about it they tell u its all finds and fees and any other thing they can get u with

Gardner staff is always friendly and helpful

Worst customer service. 0 stars if I could.

Great service

Very unhelpful, incredibly rude and borderline insulting.

Tony was great

Awesome