It seemed to be a busy Tuesday for this location the afternoon I walked in. I sat at the front of the store to wait my turn and within 60 seconds Adam came to greet me and let me know someone would be with me within the next few minutes. I was partnered up with Nicole and she was amazing! She helped to walk me through the process, answered any and all questions I had and let me know what was available to me as far as promotions and upgrades went! Adam was still close by helping along the way and it felt really reassuring that neither of these employees pushed me into the latest and greatest phone or service just to get sales. They listened to me and pointed me in the right direction of what kind of phone would be best for me without breaking the bank. I followed up with Andrew once my phone came in and he was wonderful at transferring everything and setting my phone up as far as apps, screen protectors and phone cases went! These 3 definitely calmed all anxieties that I had about getting a new phone and Im so thankful for their help! The best trio I couldve asked for!

Omar was great knowledgeable and patient with our needs, definitely going to see him more often he is awesome

Nicole & Andrew from Garner 40/42 - Verizon helped me today in store. They talked me through my questions & sat me up with the best option for me.Thanks guys!

Adam and Andrew were very helpful! They didnt have the phone I wanted in stock so Adam drove to Crabtree to pick it up for me! Great customer service

Purchased three new phones here. Knowledgeable and helpful staff. Omar is very easy to work with and was able to handle all of our needs and requests.

I just moved to the area and have visited this location on three separate occasions, and every time has been pleasant. Tonight Omar was with other customers but still made it a point to greet me. He answered all my questions and also suggested a few other products that I didn’t intend on purchasing. However, he described how useful they were with confidence and spoke of his experience with them which is why I bought them. This is coming from someone who is tech illiterate and I am happy I bought them. Great service!!!

EXCELLENT PLANS, GREAT SERVICE,, EDUCATED, N GRWAT HELP STAFF @ STORE I WENT TO @@42 HWY THX TALL FANTASTIC!!! PLAN, HELP && CSR KNIWLEDGE!!! ABSOLUTE BEST IVE HAD!!THX SOOOO MUCH!!! REHUBKA😎🤟🙏💯

I wouldn’t be able to explain how much Omar was patient and helpful, he literally took his time to walk me through every single thing and set my my account and my Verizon app, he was so sweet and nice. When you are old you need some one helpful like him. GOD bless his heart

Friendly and knowledgeable staff. They’ll get you squared away and promptly. Highly recommend.

Omar was very nice and patient with us, he was very helpful

Omar was very nice and helpful he was great

I had a great visit, and was given really good input for a new phone to add to my plan for my nephew. The store and staff were clean and, the friendly and knowledgeable staff followed the pandemic safety precautions perfectly. I left the store happy and confident with a new phone and holster, and am typing this review in front of a happy 13 year old. The Verizon standard of great customer service was upheld by Victra today. #Salute

Michael was very helpful with helping get a new phone and setting it up! He was very professional. I usually dread doing these kind of things but Michael made it a pleasant experience!

Outstanding customer service! Omar and Adam went above and beyond to help us with upgraded phones.

Omar was very helpful and knowledgeable about all promos, he helped me finding the right phones, and helped to register the screen protectors warranty. Designing to ask for him next time :)

My visit to this Version was quite a EVENTBut Thanks to OMARHe went BEYOND and OVERBOARDHis Patient and Knowledge was done in a very very PROFESSIONAL MANORTHIS EMPLOYEE DESERVESEMPLOYEE OF THE WEEKEMPLOYEE OF THE MONTHIF ANYONE HAS A VERIZON SITUATIONPLEASE STOP HEREADAM MANAGER and Andrew are also GREAT

Omar was the most patient sales representative ever, it took 3 or more hours to discover that the phone was defective after being transferred to 3 other text representatives, so I had to order another phone but all is good now thanks to Omar.

Michael was and is always an amazing person to work with. I only trust him with my account. Any questions I have he answers them and never leaves any confusion!! I enjoy working with him whenever I need him and he never hesitates to check on my account and phone to make thing ate running smoothly.

Omar was a GREAT helper, he guided me through every little small details, he notified me about all hidden fees and how my trade-in credit will work.He was very patient and nice, definitely going to ask for him next time I come in.

Michael was awesome and so helpful and patient. He took the time to discuss the different phones that were available to me. He was super friendly!!! We had a great experience getting my new Samsung

Michael was the person who helped my husband and I out and through a very long ordeal at the store. He was amazing, patient and kind and could multitask with other customers as well. He and the gentle man that worked with him both deserve the 5 stars and a much needed day off!

We purchased a phone with Verizon for our son and had to do an in store pickup. Once there, I inquired about the new IPhone 12 Pro Max. They actually took my my information to pre-order for the phone. Once in store, Brandon was very helpful, we actually purchased a second phone for my husband. He was patient and informative. Great service!

Went above and beyond to help me get a new phone and straighten out my account. Andrew and other staff worked very hard for me today. My screen was shattered and I couldn’t pull much information off it and didn’t remember all my passwords, but they all brainstormed to make it happen. It was so nice to have someone really help you solve a problem. I would highly recommend this store over Fuquay any day, so much more personable. Thank you for everything

Omar was great guy and very patient with me and he answered all the questions I needed to ask and help me to set up my phone and register the warranty for my devicesDefinitely going to ask for him next time, and you should too

Had the best phone experience. I bought anew phone and was in and out in less than an hour. Andrew was excellent at multitasking as a few more customers came in while he was assisting me! No issues at all!

Wonderful customer service and employees very knowledgeable! Andrew and Matt were excellent to work with.

Omar was great rep, he told me about every thing I need to know, revealed all hidden fees he was informative nice and patient with me, definitely going to ask for him again.

Michael was so very kind and was willing to help me switch from Android to iPhone, and assured me we could keep all my important information and he did just that in no time!! Definitely recommend this store!!!

Omar did a wonderful job helping us finding the right deal he was very nice and helpful. Ask for Omar next time you will be there

Michael at the Verizon store on 42 in Cleveland was PHENOMENAL...Knowledgeable, helpful, and so very courteous and charming. His coworkers were also very friendly and they worked together as a team very well. They have a new lifelong customer in me!

I was assisted by Omar H who was very helpful very informative made my experience worth the stop as long as I been buying phones Ive never felt educated in my knowledge of the phone buying I left telling him I love him ❤ because I knew more coming out then going in every one should care enough to offer more then just waiting for you to ask questions thank you

Omar is the ONE, you need to ask for, all the whole staff were nice, but Omar he did every thing he could do to help me to solve my problem, and find the right plan for us.

Omar was most helpful and pleasant. I couldnt imagine having a better experience.

Michael was great. Quick, efficient, and helpful.

Very patient and personable experience. Thank you!

They were very busy today but we didn’t mind waiting. Everyone was very nice and apologized for the delay. We will be returning to this store!

I received great service and Andrew was very helpful. Overall a great experience.

Thank you Michael for awesome customer service and thank you for taking great care of my issues with my phone.

Spent a little time upgrading phones today with Brandon & Andrew. Very knowledgeable and friendly. We actually enjoyed our time there. Got EVERYTHING transferred from our old phones to the new phones. Missed seeing Michael, but really enjoyed meeting the two salespeople who worked with us today. A pleasant experience!

Michael was very helpful, polite and quickly answered my questions!

Everything was great! Good customer service Thanks

Michael was so incredibly helpful! I switched from spectrum mobile and he made the process easy! Definitely recommend making the drive to this location!

Michael at the Hwy 42 store is AWESOME!Very professional and detail!

We loved working with Michael! Over the past few months he has helped myself and three other members of my family get set up with a new phone!

He was cool and made it very easy for me.

Andrew is awesome! I need so much help setting up my phone, but he got me through it all! And Adam has always been so helpful too! They both have sat in my car until we got the phone linked up... Cant ask for a better team!

The customer service was perfect. Brandon did an excellent job.

Ricky was excellent. I was having an issue with my phone backing up. Not only did he try everything he could to rectify the issue, but he then helped me with making sure I got my phone warranty taken care of. Thank you Ricky your professionalism and care is greatly appreciated. Thank you!Samantha

Got right in and they had my phones waiting for me when I got there...In and out, good experience.

Great people to work with

Omar went above and beyond, he was very nice and knowledgeable about the promos.

Omar helped us with everything we needed.Great customer service.

Andrew, our sales associate, explained our options for phones and was very patient and friendly while we waited for everything to get set up!

Andrew was fantastic and delivered amazing customer assistance to me..

My visit today to get a new phone was painless. Michael was so helpful and knowledgeable. He answered all my questions and the transaction was quick and efficient.

Omar was very friendly and went above to get my son set up with his first phone!

Dealing with all those things that nobody wants to deal with in the death of a parent including... the cell phone plans. I went to Verizon today, tired & stressed & overwhelmed. I was really touched by the level of customer service Rick & his Verizon team provided for me. Rick really took great care of me & I felt like even though they were a little busy, he took his time & he was very patient & got me everything I needed.

Entered store and was immediately greeted by Omar, hand outstretched and smiling face. I had two minor issues with two different devices. His knowledge of product, and understanding of my concerns was over the top! Omar is definitely an asset to this store!

Needed to get my wife a new phone... Ricky helped us out and was great. In and out of the store, and he was not pushy just gave us what we wanted which made the entire process easy.

Andrew was very helpful. Great customer service. Will definitely go back to him when were looking for a new phone!

I was apprehensive about upgrading and transferring all my info to a new phone but Im glad I did. Thanks to the guidance and patience of Regan, one of their staff members, it was easy and uncomplicated. She worked through the entire process with me, without rushing or leaving out any important details. I highly recommend.

Terrible service! The Sales Associate treated my 82 y/o mother horribly.My mother was told Maybe you should not have a phone. Then he tried to sell her a $800+ phone.The same store told me I needed a new phone because they could not replace the battery in my phone. He said When the battery dies, a new phone is needed.I visited a phone repair store and they replaced the battery for $35-$40.I would not recommend anybody to this store.

Only here to pay a bill and had to wait 13 mins to swipe a card and get a receipt. I know the employees dont have control over the traffic that goes in and out. But, the company knows the busiest times for this location. They need to allow more hours for this location and put an associate in each station to eliminate the long wait time. Only 2 people for this increasingly over populated area is not enough.**Good job associates for trying to respectfully please everyone**

Brandon was great. The store didn’t have the phone I wanted. they went to another store to get it, so I wouldn’t have to wait for it to be shipped! That’s customer service!

Omar was knowledgeable and answered all of the questions we had. We went in to upgrade and add a new line and he helped us every step of the way. He explained every detail so we know what to expect with the new plan and monthly bill.

Omar went above and beyond every thing with me, he had an excellent customer service, and he was very knowledgeable about every thing, and he explained all the fees and charges, and I am so happy with my Samsung A10e and definitely I recommend this store and to see Omar he is nice and helpful

Omar guide me through what phone will suit my daughters needs, he was patient and knowledgeable about all the promotions, would definitely recommend him again

I always get stressed out when I upgrade my phone because technology is NOT my thing! But thankfully Omar was very reassuring and patient with me, and he got the job done. Thanks!

I’m so glad I came to this Verizon store. Jason was so helpful with our needs and made sure we understood everything he told us and walked through with us on somethings we didn’t know. I never been treated so nicely and with respect before in a cell phone store. So thank you Jason

Omar was very friendly and knowledgeable about all promotions, I would definitely recommend him over and over. I am bringing my son back, to get his phone from him.

Andrew P is awesome! He is very knowledgeable, customer oriented, professional and strives to meet the customer’s needs in the most efficient way possible.

Great customer service! Andrew was very attentive to our needs and answered all of our questions to make the trade in process go smoothly.

Michael was super great to work with! We went in thinking we knew what we wanted (one phone) BUT his knowledge of all the phones helped us decide on two new phones instead!

Omar helped us with all questions we asked. He was very polite and gave us a lot of information on pretty much everything.

Michael was extremely professional help us talk through the entire process with my 18 year old son trying to get his own plan would recommend Verizon victra to anyone

Brandon is great to help you

Michael Dugger is the most knowledgeable and accommodating rep I have ever worked with. He is so patient and informative. If a cell phone is in your future, you should go to the Verizon store at 40/42.

Omar was very quick and helpful. He helped me find a case and pay my bill in less than 15 minutes !!

Everyone there was professional and easy to work with. Omar was great and was a big help setting up my new devices.

Jason was a very knowledgeable young man who was able to resolve my issue in a remarkably short period of time.

Stopped in to look into an upgrade. Michael was extremely helpful and friendly. While he did not have what I was looking for in the time frame I needed, he was extremely helpful. If you are looking to get a phone in the area, I definitely recommend Michael at this location.

Great Experience- Everytime Im at this Verizon store always friendly, Professional, and always take care all my needs- Their great!!!

Verizon helped us transfer from an old tablet to a new one and changed our data plan to help us save money. We have had great service for years.

Omar was very patient and took his time with showing us what we needed to know about our new phone!

I went in last week because my phone went out. I went in not to happy but Michael quickly turned that around! He made the process for me so quick and easy! Lowered my bill and recovered all of my content from my blacked out phone! The new staff they have there is absolutely amazing and very professional.

Employee was very nice and knowledgeable.

Brandon was very personable and helpful.

Jason was very helpful and knowledgable in the performance of his job. It was a wonderful experience.

Javani was so sweet. He helped my find the most cost efficient way to get my upgrade and accessiories. He even stayed late to make sure that everything worked smoothly. I appreciate all the time he took with me and the kindness he showed. I was coming from a bad experience at another location. These guys really changed my attitude and completely resolved all my issues. I highly recommend them :)

Easy and fast, didn’t give me a hard time on my decisions and let me ask questions, personable and pleasant. I’d ask for him to help in the future.

Omar and Andrew did a great job taking care of us.

Very knowledgeable staff and quick service would recommend this Verizon retailer to anyone!

District Manager John Williams is unprofessional and has an out of control temper. Otherwise the sales consultants are wonderful and honest people. But the store manager can’t help but ask the age of any young girl in the store, rather strange.

Jason is a great sales associate! Appreciate the help😊

Nice guys when I walked in. Friendly and quick with service.

This review is not just for this store, but any store that is not a Corporate Verizon. Lets see, where to begin. They dont honor prices listed on the Verizon website. Second, lets say you buy a phone directly from the manufacturer or a different retail store. This non Corporate Verizon will charge you $20 to activate it. These things wouldnt happen at a Corporate Verizon store. This is just some retail phone store that somehow gets to use the Verizon name. The associate I complained to had a detailed explanation of how theyre funded and why they cant charge the same prices as corporate Verizon stores. But what it boils down to is inconsistent service and pricing for Verizon customers. Literally, I saved hundreds of dollars by taking my business to a different/corporate Verizon store. Do yourself a favor, NEVER go to this awful store or another like it. ALWAYS ask if they are a corporate store and if they say no, STAY AWAY!!!!

Not a bad store, theyll service your phone and help you. Most of the people there are nice, however DO NOT take their recommendations on phones. Know what phone you want before you go to the store. Both my mothers and my phone that we took the stores recommendation on are cheap pieces. From a misunderstanding, I thought I was told had 30 days to return and when I went back to return the phone to upgrade to something else was informed that I was past the 14 days return window. So, nice people, but they do not know their phones. Know what you want or go to a different store.

Great customer service and I had great assistance from associate Elvis. I Walked I’m with a 8 plus and I walked out with with an iPhone 11.

Brandon went above and beyond to fix my problem

Absolutely AWESOME!! Kelsey was the customer service person that helped me and she was the best part of the whole experience. She helped me fix my plan and got me some extra devices that I wasnt even planning on getting.