Been a Best Buy customer for many years now. Love this location as it more often than not has the items I want in stock (pre-pandemic which affected a LOT of retail and businesses in general). The in-store demonstrators for products would mostly be working. Never really had any big issues with the staff. If I found one who may not have been as knowledgeable as I would have hoped, I could always find an expert around somewhere! Found a few times that some might be broken and not working. Close to home for me, so easy to get to for ordering online and in-store pickups.

Went there for a Labor Day sale, $130 off a soundbar that pairs with my TV. I knew what model I wanted and there was a greeter right at the door. I told him what I was looking for and he directed me to the right area, then came over and got it for me and got me checked right out. Great experience, good store.

Best buy nowadays is hit or miss. When there well staffed there amazing! They take there time, workers are young but eager to help. Catch them On an understaffed day, the wait is long to even get you checked out due to only 1 cashier.

Good service From Dan at Appliances department.

Lord of the Flies. It seems to be run by a tribe of narrowly-past teenagers who are easily baffled by simple questions.Maybe thats a little unfair. Im doing three stars. I got what I wanted. I just found that, when asking a question, I was passed to three people, the final person was adequate. Didnt seem really interested in finding a solution or going a little beyond. They checked the computer, told me no and shrugged.I guess thats the thing they could do. Im sure the answer was no (was the item we ordered online ready a little early because I was driving by) but Id have been thrilled if they had tried to accommodate or speed up the process or called someone to see if they could help. They didnt and I guess thats all they have to do.So, its fine. Just deeply not special.

Great place to buy a tv and accessories

Did have what I wanted .they were very nice and helpful

Great employees! Quick to help you what you’re looking for. You don’t have to hunt someone down for help. Easy to find exactly what you’re looking for and if you can’t find the exact item they’ll help you find it in the store, online or a nearby store depending on if it’s out of stock in store.

The young man atthe register was very helpful. We were looking for an item and he looked it up& told us we could order the larger memory stick to download our photos from our phone. It was sent to our home in a timely manor.

Greater was very friendly. After walking the store and looking around no other associates approached me and asked me how I was doing. The store was slow and associates were around. They have a nice selection so I was able to make the purchase I needed.

Best Buy is a shell of their former selves. We had to wait awhile in the Wireless department before any employees even showed up. We shop here for price, not service.

I thought this store can do much better. I was upset when I arrived for a pick up (Shipt shopper pick up), they told me to go to the back of Best Buy building and ring the bell so someone will come out to give me the delivery item. I spent 10 m driving and walking in the back of Best Buy building, all the doors are locked and no bell to ring. I came back to the store asked for help. The guy ignored me. I asked someone and that person helped me to reach to the guy who ignored me. Finally the one who ignored me brought the item out. It took him less than 5 m to bring out a package as small as CD. They should do better job helping customers.

Honestly the worst fn BEST BUYYY!!! go anywhere else except here!!! Very bad customer service!! Don’t know what they are doing.

Unprofessional, yesterday I bought new oneplus 9 5g, I asked a sale person if this phone has slot for micro card, she told me yes. When I came home, started to open new phone, no slot and started to read this phone doesnt support micro cards. How come you dont teach your personal? Why Id now google any best buy and return phone and micro card back, loosing my time on my vacation

Not many employees in store. Cant call...theyre not taking calls. I had a very good salesman when I purchased a new tv.

Their auto tech bay has helped me and my friend install complete system upgrades into our cars and so far they have worked quite well. Shout out to Kenzie who did the installs!

Went to get my computer repaired because the plug stopped working, took them 6 months and 3 motherboards (this was fine walking in) before they finally decided I can get it replaced. They gave me one option for a replacement, which had a much smaller screen. I asked for a larger screen but would have to take an inferior device, so I asked if I could get other items to make up for the purchase price they said no. so basically they destroyed my computer under warranty and I had to take something I didnt like.

Female Geek Squad employee said she could not help me with transferring my pictures off my phone to my computer. I was in last week and a gentleman was Very helpful and he transferred my photos from my wifes phone to our computer! Very dissatisfied with my visit to Geek Squad! She did not want to take the time to help me!!

I had a dryer delivery. The guys hooked up my gas dryer. Told me it was supposed to run for 30 mins and left with no further explanation. Five minutes later my dryer stopped. I had no idea if there was a problem or not. I went in to our laundry room there were parts lying on the floor. They hadn’t used the new dryer exhaust we had paid for at Best Buy’s insistence, but our existing one. The new one was sitting in a box. The owner’s manual was left sitting on the floor. So I thought I’d call their customer service. I was told the wait time was 85 minutes. As I waited my doctor called about 30 minutes in and of course 10 minutes later, Best Buy dumped me and I called back. This time the hold time was only 84 minutes. After two hours total on hold between two calls I was told that someone would call me back within 48 hours with a date and time where someone would return to my home and explain my dryer to me and make sure everything was working properly and that I was compensated for being on hold for two hours. They never called. I give up and just figured it was time to write a review and see if there wasn’t some way to improve my customer experience.

Very knowledgeable and helpful staff in the car audio department - great service, thanks guys 👍

They kill me! I waited on a cane for over 20 MINUTES. Best Buy (Batavia, IL. Randall Rd.) is for sure an ungrateful merchant. The manager on duty refuse to honor the most simplistic request. I bought a new printer from Best Buy. However, my purchase was on-line. I didnt get my recycling rebate, even though I gave them my old printer. True the promo is OVER, but my purchase of the new printer was during the promo period. So, to me the rebate should have been honored! Calling and Chatting comes with a LONG WAIT TIME. Going in person was just as bad! Seeing how the manager didnt even bother to speak directly to me. RUDE! I feel sorry for the staff.

Great place. After years of online shopping, its a pleasant change going to a local retailer. They need your support and business. Can actually go in and touch and see the product. Prices are reasonable and they have great quality stuff.

Great service, was sold wrong product, quick & fast exchange

Very friendly and knowledgeable staff! Was greeted at the door and also greeted while shopping on the sales floor. Employees gave great recommendations and actually helped us make our final decision. Highly recommend.

The staff are always very helpful and usually find me what I need.

Good service, but receipts were not received by my email, two in all.

Do NOT let Izahah and his mobile manager ring up your sale!

Wow the one time I dont bring in my phone for picture. This place is unbelievable. Everything organized and not cluttered (Its Massive) Literally waiting on costumers to walk in the door and greet them properly. Item ready for pickup within 5 minutes.

This Best Buy is AWESOME. They will go out of their way to help you out. I have never seen employees so helpful and willingly to do so. The employees at this store are very polite and will do what it takes to get you what you need. They should be commended. this location knows how to train their employees that can make this store stand out from other stores.

BESTBUY has always been one of my favorite electronics stores since I was a kids next to FYE & CIRCUIT CITY sadly it went out of business 12 years ago

Went in to best buy today wanted to get a TV wall mount. I usually buy these things online, but on a whim decided to mount my TV on the wall. I have to say WOW do they have TVs. They are everywhere, game on black Friday is here. After talking to Reece, he sold me on the great features of the Sanus advance full motion TV wall mount. Model BMF320-B1 for 149.99. I mounted it in about 20 min, very easy install. Thx you Reece for all your informative help.

Curb side pick up worked perfectly.

Great staff and always welcoming .

Purchased computer speakers a month ago. Speakers stopped turning on. Returned to location I purchased to exchange for working set. Was told I was outside the return policy. Thats very unfortunate but what will prevent me from shopping with Best Buy in the future was the customer service. I was bounced around between 3 people and ended up having a very rude interaction with the manager on duty, Yenga Basolene. I dont appreciate having my money or time wasted, being chastised because I didnt purchase their in house up sell protection, and being mistreated and insulted by management.

My local Best Buy but also just so happens to be my favorite. I’ve gotten everything from GPU’s to TV’s from high end audio equipment here. The staff are friendly and I like how big this Best Buy is compared to the Dekalb location.

Georgios was great and very knowledgeable when it came to helping pick out our appliances back in November. Had an issue (not best buys fault) with dryer and he fixed the issue. Great customer service and help.

Get rid of your national phone operators and start picking the phone up. I couldve been to the store and back a few time for the amount of time that i was on hold.

Store personal was friendly and helpful from start to finish

5 stars for the gentlemen I worked with at Geek Squad. Blake was very understanding of my situation with my computer & my data recovery situation. The data was unable to be retrieved, therefore it had to be sent out to the data recovery team. Blake has kept me in the loop any time there was an update in the system that he could see, and took all of my questions & handled everything respectfully! Great customer service, and put forth the effort for the customer!Thank you again!Returning on Friday for my remote start, & I’m sure I’ll be please with that as well.

While the store staff was friendly and helpful, dealing with Geek Squad on the phone was a different storyI had an external hard drive fail, they emailed me to say to call to go ahead with the repair it was 1400 Dollars for a 10 year old hard drive.. as much as a brand new computerSo I told them not to fix itBut I got an email from Geek Squad saying it was repairedWhen I called them about the confusion, they too were confused, I was afraid I got chargedI was told a supervisor would call me backi never got a call back

Agent Jacob was very knowledgeable and helpful. A nice respectful kid.

BUYER BEWARE!!!!!!!!!!!!I PURCHASED A NEW WASHER AND DRYER--WAITED A WEEK FOR THE WASHER AND DRYER TO BE DELIVERED--MY WIFE TOOK A VACATION DAY TO WAIT FOR THE ITEMS TO BE DELIVERED--WAITED AND WAITED--AND WAITED--NO DELIVERY AFTER NOT DELIVERING IN A 6 HOUR WINDOW--GOT A CALL 1 HOUR AFTER AND SAID THERE WA AN ISSUE WITH THE DELIVERY DRIVER--NO CALL EXPLAINING OR WHEN MY ORDER WOULD BE DELIVERED--CALLED AND THERE TELLING ME ANOTHER WEEK FOR MY ITEMS TO BE SO CALLED DELIVERED AND THAT MEANS MY WIFE WOULD HAVE TO TAKE ANOTHER DAY OFF OF WORK--HAVENT DECIDED IF IM GOING TO KEEP THIS DELIVERY--I WILL LATER TODAY TO SHOP AROUND FOR ITEMS FROM ANOTHER LOCATION AND WAY BETTER CUSTOMER SERVICE!!!!!!!!!!BEST BUY CUSTOMER SERVICE NEEDS TO GO BACK TO TRAINING!!!!!!!1

I love coming here and geeking out at all the latest tech they have to offer, from phones to TVS and much more! Its always a pleasure to come here. And if youre not as tech savvy as a teenager like me, the staff here are knowledgeable and friendly. Theyll definitely help you out.

Staff was super friendly and took great care to make sure they were providing a clean and safe environment. Also got a great deal on an open box TV.

Very friendly staff I bought a set Bo stereo headsets They were on sale I liked the price the gentleman at the checkout calendar help me pair my phone with it super polite young man will go back again

Very helpful associates. Great selections, well stocked and really good sales. But the staff seals the deal, knowledgeable, fix whatever issue I have brought and patient answered, explained and made sure I understand all my questions.

Eh Best Buy is Best Buy. It always seems to remain the same. This particular location was very clean with a friendly staff. They were quick to ask if I needed any assistance looking for anything. That can always be greatly appreciated.

Went in to buy a printer they did not have the printer I wanted in stock said they could order it but I could have gone to Amazon and ordered it myself if I wanted it delivered. The purpose of the stores is so that people can walk in purchase an item and walk out with it not wait 3 to 5 business days for something to be delivered very dissatisfied with my experience and considering not shopping with them in the future.

Staff wasnt able to really give options on phone as stock was low

Got what I wanted at a reasonable price and the lad who waited on me was polite and friendly.

Love this place for all my tech needs.

I love buying thing here specially if they have a warranty. Love there warranty.

Im happy its still there.

In general this is a great Best Buy store. Ive shopped at others but this one has superior customer service compared to other Best Buys where I have shopped. I was just there and that is true now also.You need a mask. There is hand sanitizer everywhere. Its mostly empty. Few sales people but they are eager to help.

Mobile phone displays needs much attention

Very little to almost no inventory on some items that their website said it was avaliable.

They had a sale last month, upgraded my phone to the Galaxy Note 20 ultra, easier and better service than an AT&T company store. Did you know they will match Amazon prices if they have that product in stock? 🤷🏻‍♀️ Good to know, bought a Zaag screen cover that they put on while my new phone synched files with my old one. Great service, good deals

They didnt have a few phones in stock that I wanted not even the open box ones. Still had good service and ended no up leaving with one anyways. I couldnt wait it was for my sons birthday

Apollo was super helpful with my Samsung 3 smart watch

Placed several orders for pick up and received a notification saying I would have to wait longer than normal upon arrival. I arrived and within a couple of minutes they were out with all of my products, it was so quick and easy!

Their curbside pick up ordering process is nice.Kudos to Tim for a polite seamless return on a warranty item at curbside.

Good place to pickup goods but kinda empty. A bit odd.

The amount of items the stores have now is just sad. I used to be able to spend endless hours checking out new inventive products you used to carry. I understand the logistics of competing in the online buying wars but at least have more than one or two options for things and stop pandering to the almighty Apple. You have barely more than one case for android phones but two aisles of iPhone cases.

Customer service is a foreign language to Best Buy, and one that they have no interest in learning. On the day of my installation the team flooded half of my second floor laundry room and did not tell me. I found it hours later and had to remove the washer and dryer, lift up the floor and dry it out for 8 hours with fans. I tried to call Best Buy for assistance and never even got anyone on the phone after holding for hours. I tried again the next day only to be shuffled around to various teams who did not care about helping me. I am returning these appliances so that when I have another issue I won’t have to worry about when or if it will be taken care of properly. Disappointed but lesson learned.

Great selection of hard to find items, and for a good price!

Great service. Covid compliant. Plenty of in stock selections. Shop buy and make yours a me$$y Christmas with all the discounts.

Helpful staff, good covid-19 precautions. Felt very safe shopping there.

Pre-arranged return exchange and of course the service desk said it was impossible when we already talked to the corporate office and said it was easily possible we had receipts everything documented I just picked up the item the prior day. Good thing we didnt believe them. Really bad front desk staff doing that.

Second time I bought and used Best Buy for car installation - car starter and speakers. Very satisfied with the service and expertise

Great prices they have everything you need

This place does not know how to give time refunds

I have always said best buy worst service! I always try to call the store and get looped into this song and know one picks up no matter what day, time or department!

Bought some stuff here... seems very professional.

Excellent customer service from the second you walk into the store. They point you in the right direction and make sure youre waited on by knowledgeable staff.

The greeter at the door was friendly and helpful by asking me what I was looking for then walking me to the area. The cashier was also nice. Clean store. Good prices.

Social distancing and mask wearing was very good. Put on a list for assistance, waited about 20 mins, no assistance came. Lost sale.

Great customer service and prices.

Best Buy is extremely consistent with their displays, product line, and employee customer service. Best Buy is almost as predictable as McDonalds. Their staff is usually between 18 and 25 and a little, as expected, on the nerdy side. Hey, in todays world of technology, we desperately need people like this to answer our tech questions. Product lines, although always carrying the name brands, stay current with the latest shiny tech toy.

The workers are very polite

Went to get iwatch very knowledgeable person helped me and I bought it on December 23 they didnt have the one I wanted in stock but delivered it to my house on Christmas Eve for no extra charge.

Techs need to walk around more and ask if youre still doing ok

Always have what I need and at good prices too

In store pick up of online purchase worked smoothly.

Found what I needed, though the geek squad associate was the opposite of helpful. Said they couldnt help me compared to what the person on the phone said. Was a bit annoying to waste time with lack luster answer.

Plenty of choices, good place.

Courteous and helpful staff. If you cant find it in the store, they will help you order and get the item shipped to yoI.

Easy pickup and prices are comparable to online shops.

This Best Buy location has always been fantastic. Ive bought electronics since I was a kid here and up to my washer and dryer once I bought my first home. Everyone is very knowledgeable and if the person assisting isnt an expert in that specific department, the employee seeks someone who is. Wait times are slightly longer due to COVID-19 at the moment but with patience its worth the wait for assistance.

So I have purchased many things from this location. Having their credit card is a plus. Out of the maybe 20 times Ive been at this location I was only frustrated twice. And it was a simple staffing issue. Besides that, you just have to find the right guy/gal with the knowledge to match your questions. The geek squad is quite knowledgeable. As are a few of the computer sales guys. I recently picked up the HP Omen gaming desktop to replace a laptop that broke. The employee that helped me got me the whole package at my price point and was happy to be able to cater to my needs. Then just today I picked up a smart clock and was curious about some gaming mice and an employee told me they basically had none in stock but he would be happy to order whatever one I can pick from a list he gave me. Thats awesome. So hey, good on ya best buy! Keep your great employees!

Always helpful and well stocked.

The staff has always been very good to me. Customer service, product selection, and price matching, what more could you ask for. Ive spent thousands of dollars over the years on appliances and stereo equipment. Ill support them the best way I can.

The sales people were very helpful and kind the geek People Help Us put our SIM cards in our new phones so they could upgrade the time that we had on it and my daughters phone Mondays put a new screen protector on it for us

The staff at this location was so helpful. Four different people asked if I needed help and were very informative about the products I was looking at. Very impressed.

Did a curbside pick up & everything from order to pick up was very easy & convenient. Cant comment on inside the physical store since I did not go in.

Geek squad member who fixed my wifes phone was awesome. It took her all of 5 seconds to fix the issue.

I enjoy going here to window shop for products I will find on Amazon or elsewhere online for cheaper 😉

Three days in a row I have spent 30+ minutes on hold in an attempt to verify an appointment that I had made for an install. Never was able to confirm or cancel.

Needed a little more help than they could provide. I didnt know what questions to ask.

A very helpful staff. Clean an neat store. Next time I am in the area and need electronics I will use this store.

The people there was nice,but they didnt have what i needed.With this pandemic,i can understand.