X L ent service.Art Huerta is exceptional service advisor. Staff always goes extra for customers.

The service advisor was no good. He didnt follow through with getting a shuttle. I called several times and we were not on the shuttle board. It is very hard to fill Dan Zeh shoes. He takes very good care of his customers. Matter of fact Dan came to our rescue. He is the BEST!!

Will see what happens the next time I bring for an oil change but 2+hours for headlight bulb replacement? its a 15 minute job tops that could be done between oil changes. Quick lane no more might as well just be the service center.

We scheduled The Works for our truck. Oil change, tire rotation and checking multiple items. We sat and ate breakfast in the Starliner Diner on the property and they were finished by the time we were through eating. Very good service 👍

Made an appointment for the truck this morning at 8:20. The text that the appointment was with didnt show up. So now were on a first-come first-serve basis. Ill let you know once we get the repairs done whether it was in a timely fashion, and whether the repair was done well.

Everything went just as I expected, no surprises and wait time was also as I thought it would be.

I had nothing but positive experiences at the service center at Sanderson Ford. Anthony Alfieri, who was my service advisor made the experience very smooth and worked with me to get the items i requested for my car when i found out I needed new tires. Truly went through the extra steps and above and beyond all expectations. After other bad experiences in the valley, ill be coming back for all my servicing here as they’ve shown to truly do the best for their customers.

Very professional, fast and efficient. Very clean and the staff are friendly and take care of the customers needs. I highly recommend them.

Friendly. Helpful. Art explained everything in easy detailed way

Lets see if we change one star for more. I made an appointment online and wen I arrived the person who supposed had to be there it wasnt and the other guy who came to me was really rude. I spoke with the manager and he said he goin to check this situation. Lets give them other chance.

With an appointment for a simple oil change took 1 3/4 hours. Pretty bad with an appointment.

I always bring the car here for oil changes but cant give it a 5 star because Sanderson decided to bring all cars through the dealer side service which now takes hours instead of the 45 min service. Very slow and always trouble finding your car after you pay for the service.

It was packed and I was there for about 2 hrs for an oil change, but I think they got me out of there as efficiently as they could.

Quick lane? If you need an oil change and dont have anything to do all day this is the place for you to come. Not very quick as the name says.

Needed air in tires for drive back to GV. They were happy to help!Very refreshing :)

Good service and great people.Starliner Resturant onsite has great food!

Always a wait but everything seems to get done correctly when getting an oil change.

Sanderson Ford as in the past has given me excellent service again and with a great attitude.

I wouldnt trust anyone else to take care of my car needs. My service center for over 20 years.

Always a pleasure to get my oil changed here, drop off the car and head over to the Starliner Dinner right in the dealership. Food is great, service at both Quick Lane and the dinner outstanding. Just after I finish eating breakfast they call to let me know my truck is ready. As I have said many times in the past this is, by far, the best place in town to get your oil changed.

Went two hours before close to get a simple oil change and they refused. Why say you guys close at 6 when you guys stop taking people at 3 ?

Very professional and pleasant. They were very busy but made me feel very comfortable.

Sanderson Ford is the best dealer in the valley. Ive bought my last three vehicles here. The fast lane for oil changes cant be beat

Good experience no problems.

Took my vehicle for an oil change, I am very happy with the fast and friendly service i received.

Have been dealing with Sanderson for about 30 years. My husband took our truck in for oil change and service yesterday. Waited over 2 hours for the truck and was charged $145.00 for the oil change.Asked about changing the fuel filter as well and was told it was another $165.00. Mind you the fuel filter is only $30.00 at the auto parts store!.When my husband got home, he crawled under the truck and saw that it had NOT been greased or the gear boxes had NOT been checked. He called back there and was told to bring it back this morning and it would be taken care of. He drove all the way back down there this morning and ask about making sure the gear boxes and transmission were checked and then was told that if they had to add any fluids, there would be an extra charge for them. He then told them to stuff it and that he would check them himself. And that we know alot of people that own Fords and we would tell all of them NOT to go to Sanderson!!!!!!!!

We really enjoy quick lane. Lately you have to drive into the service area for help. They should really have signs directing customers to ease confusion.

Employees are all friendly and helpful. Time varies as to how long it takes to service the car. Sometimes are busier than others and today being Monday it took about 1 1/2 hrs for full service on my car.

. I had expected to deal with issues from the last visit. But Arturo Huerta Stepped up to fix another advisers Mistakes and Treat me with enough respect to want to come back again.

Will not go there again, have been customer for 7 years and will not purchase another car from them. Quick lane is a joke, nothing fast about it.

They were upfront on the wait time, answered a few questions we had. Techs presented findings in a very professional manner. Not pushy about extras that add on to the cost like similar business. Very satisfied, I would recommend to family and friends.

Service is always great. Time to go is late afternoon Saturday hour before closing in and out, because early morning long lines. Unless you drop off. But still have to wait.

Still here, but second time i have been and its a pretty decent experience each time. Clean, polite, and my personal favorite... they dont try to fix things that are not broken. Or sell you something you dont need.

I bought my car from the dealership a little over a year and a half ago, and have been coming here since. I feel so comfortable knowing that my car is getting taken care of. They do all the little things even filling up the window washer fluid. I have never felt pressured to do more work to my car than it needs. Its been amazing I will never go to another place.

Goooooooood job it be they do

My car broke down, was towed in and they took excellent care of me.

Very disappointed. Today I came in to get an oil change and my battery terminals cleaned up and protected. I got home, popped the hood and found a screwdriver wedged between my battery and the hood of the car. Could of shorted and they smeared red terminal protection goo all over my recently cleaned plastic engine parts. If that’s not enough, I noticed a drop of oil on my driveway. I climbed underneath the truck to see if it was leaking. They didn’t wipe up the oil from changing the oil filter. I was told that someone was going to call me back to handle this 3 hours ago. I live kind of far away and to drive all the way back is a complete waste of my time. I cleaned my engine AGAIN. Took the screwdriver out and wiped up the oil and terminal goo. Usually you take a car to the dealer and it comes back in the same or better condition. Not this time...

Very satisfied with my brakes

This place never disappoints me. Excellent service excellent staff!

Unusual for Sanderson Ford, but an oil change took two hours and they missed a few items that needed service. I still recommend them as the best dealership in the Phoenix area.

They seemed professional at the same time under pressure to get back to work but nicely

Janus and the rest of the staff was fantastic as always. No matter what brand I own, the service brings me back!

They do great work at affordable price but I was bypassed by the people behind me in line. It looks 3 hours for an oil change. Unfortunately, I had better prior but leaves a very sour taste.

My wife and I own two energi models, one purchased here at Sanderson and one purchased elsewhere. We love this dealership, and the Quick Lane staff is just as professional and committed to their customers as the rest of the dealership.

Friendly and fast!

Please change the name to SlowLane, it would be much more appropriate. 1.5 to 2 hours is NOT quick

Got in this morning got checked in and was done in 45 minutes. Very nice service department will return for future work.

There isnt anything quick about this place. Line is always long no matter the time of day. Also dont expect to be able to make an appointment, they dont do those.I took my truck there because my battery had died and had to be jumped just to get it there. I asked if it could be replaced real quick because if the truck was shut off it wouldnt start again. Nope I would have to wait in the 10 car line which most likely would of taken 2.5 hours. (previous experience) then i asked if I could just bring the battery in and exchange it and was told the vehicle had to be there to verify something. So I have 2 options: wait in line idling my truck for 2+ hours, wasting gas or forget getting the free warranty replacement and buy one from walmart where this wont be an issue. I suggest you get your batterys from walmart, they are significantly cheaper with same warranty and you wont have to deal with them squeezing every penny from you they can.

Prices can be jaw dropping on certain services js

Been a Sanderson ford fan since my first New car 1966 Mustang 2 plus 2..quick lane only place I depend on for my oil change needs

Been coming here since I moved to Phoenix. Great customer service!

The one star is for EVERY THING. EDIT ; SLASH THAT THEY ARE A NO STAR THE ONLY DECENT PERSON THERE WAS JANICE i mean i make an appointment @11:00a arive here at 10:24a told the service will take about 2 hours ..... Its been an hour Yall and my car still sitting by the curb waiting in line like i made no appointment. I mean i wouldnt have mind if i was told up a head but i dont like being lied to or to be made a fool either, i can be that on my own tyvm. i mean can you REALLY not find one honest car business in this town arugh.Live Ubdate yall: the car was FINALLY taken in at 11:34 am let see what time it actually get out.So Ubdate2: its now 1:35 pm i was told THAT wait for it you wont BELIEVE this BS i was told that the brake padding is FiNe DO YOU BELIEVE THIS ABSOLUTELY FINE and that why they dont need to be done And that the pervious check done by a tech that is no longer with them was WRONG. Oh but how sweet they said that they wont be any charge for today mother f ...... so they waisted my time and did nothing for some thing i dont need thats it .i Will NEVER bring my car here for fixing

Excellent customer service staff is very friendly and answer all your questions you may have about your vehicle.I would recommend my friends & family.

Used to be my go-to spot however after my most recent visit I wont be back. A lot of miscommunication and an added $80 cost for a tire warranty that I didnt ask for.

I like the fact that its is dealer ran and you feel that they are using OEM parts and Filters but unless you are going there for just a Oil Change expect to be there for about 2 plus hours.Had Oil Change and Filter,Upsale for Cabin and Air Filter and that is it and still there over 2 hours there are alot of techs on hand not sure why it is taking that long.

Excellent service! Just busy as a lot of people go there to get their autos fixed

Sloooooow. Set aside a minimum of 2 hours for routine service. Employees are super but just not enough of them for whatever reason. Maybe if whoever is in charge of the company had some better insight of customers versus employees things would improve for service speed and more customers would stay or return for the QL experience. But whatever.

The afternoons may be less crowded, but always great service.

Love this place. Trust this place almost 90% of the time. Always fast always reasonable.

Rather easy experience. They can get crowded throughout the day, but were pretty much spot on with the time frame of completion. Pricing is typical dealership pricing, but at least they are willing to price match the tires!

Easy piezee in and out fair price using dealer filters and oil..never a bad experience. Friendly Staff.

They tried to force me to buy a new tire for over $300.00. The manager tried to tell me that a nail was to close to the side which it clearly wasnt. Its frustrating to be taken advantage of and ripped off. Not a good experience to say the least. After many phone calls and.... they finally patched the tire, it is fine.

Great service, good customer service. Cant be the price and I appreciate the thorough inspection of my vehicle

Had oil change done and usually they do an inspection, but not last couple times without any explanation

The wait fir an oil change is to long.

Way too slow! Time to find another Ford dealership to have my truck serviced.

Fantastic service like always. These guys constantly exceed my expectations

Got in and out fast,janice is a very nice person at desk.good value love these guys

Ive been taking my vehicles here for years. Quick efficient and friendly.

Fast and easy. Very good prices using Ford parts..

Waited for 2.5 hours on an oil change and cars that were behind mine ended up being worked on before mine . Not sure the process....I tried to give this place another chance today. It smells like smoke. I was waiting for an hour and a half again . With minimal line. Time to move on....I tried

Friendly, fast great service, only place we take our car to

Broken parts under my hood after they service my truck and when I call they want me to purchase parts and they will install. No thanks. Go somewhere else.

Great service, great communication, snacks should be FREE for the wait time. I sure got hungry.

Super! I was satisfied with the service to our vehicle and the 1st time visit, is not the last time for sure. Thanks

I like the service there when I get my oil changed. Very friendly and helpful staff.

An honest, reliable oil change, just DONT call it QUICK LANE! Two cars ahead of me in the lane, clocked in at 7:23, out at 8:45. Wednesday morning 9/19/18.

Great efficient service at a reasonable cost

I cant say enough good things about Sanderson Ford I have always been treated right. I have had a couple issues with my car and they have always quoted me a fair and honest price.

Friendly staff and good service but wait time is mostly over 2 hrs 😞

Good service reasonable price

The service is great and convenient.

Cant beat the price and its done right! No rookie service & I pay like $41 or so for an all equipped oil change with NO ISSUES(like at Wal-Mart) bad experience!

Was looking for a front end alignment because of uneven tire wear. QUITE Lane wanted to keep it overnight just for that. Salesman told me that change the weight in the van after the work was completed could still cause tire damage. It was like they really didnt want to do any work

Best place for a quality service

Great service, willing to please!

I did not get an oil change,just looked through the window....

Car was taken care of fast and professional.

Always professional, quick and do great work.

Fast friendly service.

So easy to get and get out ..Fast

Quick,fast friendly, not expensive.

No complaints.

Very fast and easy get in and out of

Always a pleasant and enjoyable experience

Excellence and fast service..

Quick and very professional service

Not quick lane. It took 3 hours for an oil change. When the lady at the desk said it would be a 2 hour wait. I could clearly see a worker having trouble just changing some tires, hopefully next time I come I wont need to wait another 3 and a half hours.

Great and quick service.

Quick, fair service.