Great customer service!! Very helpful!! Dropped our bill $100. Thanks so much!!

I cannot say enough about the person who helped me today in the Graham Verizon store. Her name is KAYLEIGH. She had personality plus. The patience of Job. Extremely informative. I have never got service before at any of your other Verizon stores like she gave. She eased my panic mode when I thought I had lost valuable data. She deserves a raise or management position.

Excellent service! Rep was exceedingly well informed, exceptionally polite and thorough! Superior customer service, which I was not expecting. Terrific! Richard Wright

Nice new building was very nice but oddly built. You have to drive in to it from the rear which I not a straight shot but strange. Then the parking is limited and you enter from the rear (?) which was also odd. One day I go in and there is an extremely clean cut, well dressed, helpfulness guy named Joe (?). He could not have been any nicer or helpful. The next day I go in and there was a sloppy dressed guy that was everything but helpful... actually made me mad that he didnt seem to want to help. I found out that Joe was in the Burlington NC store that day so I drove to Burlington to get better assistance. Seems that the bad experience always outweighs the good experience, even in a new store.

Had a great experience upgrading my phone! I worked with Kevin Smith and he crushed it! He knew what he was talking about and really worked with me to get the best bang for my buck without it being a hassle. He wasnt there when my phone came in, but really went the extra mile helping me get updates even on his days off. Shout out to Tamara too, she handled the final transaction and did a great job helping me through that process

My son wanted to upgrade his phone, we always went to the location at Boone station which is terrible so I thought I would try the Graham location. I made an appointment with Anastasia, she was FANTASTIC‼️ Very professional, quick service. This was the BEST experience I have ever received in the 35 years with Verizon since I’ve been with Alltel before Verizon. Thank you Anastasia😁 you have a lifetime family ❤️

Stellar service! Andrew helped exchange my phone and transfer all my information. They make it painless, fast and efficient! Come see Andrew in Graham.

I had the best experience here in Graham. Andrew made it easy and was very knowledgeable about his products and led me to the best descions and even hooked up my phone and watch! Customer service professional. Everyone ask for Andrew!

Andrew easily and quickly helped me fix all of my problems that I had with my phone. He is the best customer service representative Ive ever had at Verizon. Im definitely calling im if I ever need help again with anything.

Andrew was wonderful, my phone would not work and had been wet and he was able to still get all my information on my new phoneand bew tablet. He set everything up including apps and also took his time and was very detailed. My new Verizon Guy!

Excellent service, I came in and got unlimited everything and they saved 40.00 every month on my bill. They truly do their best to make sure you have the bang for your buck. My bill went from 150.00 to 110.00. I am loyal customer and appreciate the time it took to save money.

Andrew went above and beyond and helped me with my new phone. Only person and store I will deal with. Graham Verizon has amazing customer service and was very enjoyable transaction.

They were not very helpful to my neighbor who was the one who had the problem with the service on his home phone with them. We spent 35 minutes in store and he still had the same problem when we left. Thats why I am sticking with T-MOBILE I have not had any problems with them for the past couple of years.

Professional behavior from representatives. I would recommend this team to anyone. The service was outstanding. Their teamwork with completing my device purchase and setup helped make my experience unforgettable. Thank you for your patience and service to the community.

Went to upgrade my phone at the Graham location and Rakee was very helpful with making my experience satisfying as well as time efficient. I appreciate the kindness and knowledgeable customer service.

Andrew, of the Graham store was wonderful. I had watch issues and customer service over the phone was no help. Andrew fixed me up and made sure everything was perfect and working. These guys in the Graham store really know their stuff. I will only come here and see him in the future.

Came to the store to pre order the iphone 13 pro max was helped by kayleigh omg i never ever came in to a store knowing i would have to pay 800 plus dollers and seat there laughing she was amazing thank u so much verizon should always have workers like her loved her ❤

Tamara was a very nice and helpful person. Great experience on getting our service started. Our hero dressed in black. Thanks Tamara. Got us the biggest bang for our buck.

I met Brandon when i came into Mebane last week and was being assisted by another rep. The rep sat me down at a computer and didnt really help me fill my insurance claim out. Brandon was right there and assisted with my questions and even pulled up my acount and offered solutions as my note 20 ultra was on back order. He got me a temp phone that ill use now for my home phone till i got it. Today my phone came in and he was working in graham and said to come on over and hed help me out with my replacement. Thank you Brandon for helping me and putting your number in my phone.

Tamara is great! She went above and beyond to solve an issue where I was charged two different amounts on my account. Any time I have gone in that location I was always greated and treated with the utmost respect and care.

These guys are great, I came in and I got unlimited data and auto pay and lowered my bill. They set this all up for me. They are very professional and offered me a ice cold bottled water. Only store I will ever go to. They do things timely.

Excellent service! Needed my Verizon account and disney plus setup and Andrew helped me put it on my phone and tablet. They answered all my questions and are very friendly and polite.

I was dreading having to go thru the process of getting a new phone and signing up for a new contract. But, Anastasia at Verizon in Graham is the BEST!! She is extremely patient, informative, and very helpful!! She helped me thru the process and made it enjoyable!! If you have any phone needs i recommend you going to see Anastasia at Verizon in Graham NC!! You wont regret it!!

Chris Tart has exceeded expectation. We’ve been with Verizon for a few years now, but his customer service skill has been the best we’ve experienced yet. Hes definitely represents this company values well. Thanks Chris T keep up the hard work!

Andrew was great and very informative with our business account. Very pleasant experience and I now have a new Verizon guy.

Excellent service, transferred all my information and completely setup all work emails and information. Top notch here in Graham!

My experience at Verizon was absolutely amazing. An extremely knowledgeable and friendly sales rep, Tamara, assisted me with getting my new iPhone. She not only made the transition fast and painless, she ensured all of my information was backed up prior to me leaving; which is so very important to me. 10/10 would recommend anyone to come see Tamara if they need any Verizon, electronic or phone services in the triangle/triad area.

Andrew in the Graham, NC Verizon office was FANTASTIC to work with. Very knowledgeable and professional.

Great patience and understanding of my needs and wants. Gave honest explanation and made clear so that I could choose the best option. Very helpful in guiding me on my purchase

My experience with Verizon today was excellent! My situation was extremely frustrating and Andrew made it as pleasant as possible! He is so knowledgeable and turn this into a wonderful experience and was so helpful. Thank you so much, Andrew for helping me todayLinda!

Great support system this time. Andrew was very helpful and patient with me.

Anastasia Has always been an awesome salesperson. Shes been helping us for over 2 years and will always go to her for my cellphone needs. Verizon is lucky to have her.

Wonderful customer service, they helped me fix my account and also get a new phone. Very friendly and personable. Highly recommend.

I had a very helpful experience at Verizon today. Andrew was quite professional yet personal. He assisted me with promotional advantages and good deals which met my needs. Thanks for a good visit!

Kayleigh was very cordial and meets the public very well. Shes got a great personality and is very easy to talk to. When I come back to verizon again I hope to work with her in the future, anf I mean that.P.S. She deserves a promotion or a raiseDean Coleman

Drew was a great salesperson. Way better than the stores back in Ohio.Not only did he help with a new phone, he helped my parents cancel some stuff they didn’t need anymore. Back home, that took hours and was a nightmare. This store was 1000x better than the company stores back home.

Andrew was very helpful and really went out of his way to get me a really good deal for being a loyal Verizon customer!

Great deals on a new iPhone and iPad. The service was excellent, very easy and relaxing experience. This is the only Verizon I will go to.

Friendly and excellent service. I was offered 300.00 off my new Samsung phone. They also set my phone up and he also provided his number for future contact.

Angelo was super helpful! Went in with a broken phone and he helped us find a comparable replacement. No pushy sales, just good information, he really knows his stuff.

I came into the store today with the bill problem and sat down with Andrew and he helped me get customer service on the phone and get my bill fixed and he also helped me learn and troubleshoot my current phone I got. He was patient and it was very good at getting everything fixed for me and he will be my official Verizon guy going forward. If you want great service please come into the Graham store and see Andrew

Had problem with my phone, they fixed it and would not take no for awnser. Excellent customer service and technical support. If you have problems or need anything visit the Graham Verizon store.

Andrew helped make sure everything was operating before we left store. Great customer service.

Andrew was a great help for me today.i got more devices for better price price.it didnt take all day which was even better.great experience

Wr worked with Andrew and I just like to say that we had a pleasant experience my wife and I both got a phone today and we really enjoyed working with Andrew and we give him a 10 plus, appreciate it. He helped lower our monthly payment also. We are sending everyone we know tonsee him in the Graham office.

Got a new IPhone this past weekend. I was in the market for a new phone. My prior carrier was AT&T. I had called them first at their local store in Alamance Crossing. Would have probably stayed there if I could have got a live person to answer my call. Then I said I’ll call Verizon in Graham and see what happens. Lucky for me agent Danny B answered the phone and set up an appointment with me the next morning. He is by far the best cellular sales rep I have ever dealt with. Helped me decide on a phone, plan, data transfer etc. in less than 2 hours. Thank you Danny for a wonderful experience in a world where much of customer service has died. Go Duke !!

Verizon is great! They have good service, good plan prices, and great over the phone service. This branch however did not live up to the name. I brought a Moto G Power (Unlocked and compatible) and they told me it wouldnt work with Verizon and that I had to buy a Verizon phone in store. I left the store and called the Verizon service number and within 30min had the phone connected and with service. I was an informed customer and knew that they were not being honest about compatibility, however there are many who dont know enough about phones to avoid this kind of dishonesty. I hope the branch manager or someone higher up will take action and straighten this out. I plan to stay with Verizon for a long time and hope to have a better experience in the future at this location.

Typical Verizon. You really cant find out what you will be paying. The person I talked to started out by arguing with me. She ask who I was with now. I said visible. She said she had never heard of it. I didnt fault her for that, but when I told her they were owned by Verizon she said they wouldnt exist if they were owned by Verizon. I told her she was wrong but she kept arguing for a while. So first, dont argue with a customer- especially when youre wrong.Anyway, $60 per line and$40 activation fee. I asked how much taxes and fees on that 60. Dont know. I ask if my wife would still get a employee discount. She thinks so. Not sure. How much? Dont know that either. Bottom line- visible is very good and you know its $40 a month! As long as you stay home. However, you cant go the the nw mountains of NC unless you dont want any service! And I mean nothing! No texts - nothing. So I will probably have to go back to Verizon anyway, but I will find a different sales person.

Was served by angelo, he was a very professional salesman. The overall experience was the best cellphone buying experience i can can remember. I was in and out in minimal amount of time. He was very knowledgeable of the products and the plans available and got me all of the discounts and incentives for making the switch. I would highly recommend seeing angelo in the Graham store. I will never go anywhere else

Jimmy was very helpful had resolved the issue in a very timely manner

New Verizon customer. Had to drive 45 min to this location to pick up my new ipad as durham had none in stock. The cust service associate was not helpful after 3 attempts to log on to my acct which corp had no issue by the way. She told me she was locked out for 24 hrs and couldnt do a thing. Never once did she call for cust support as corporate informed me if she would have called it could have been fixed in store. And I would have left with the item I clearly paid for. So my sunday was totally ruined by just lack og human decency and care for a new customer. This location sucks!

Excellent service, upon entering the store, was able to zero in on what I needed and Kayla was completing the purchase within minutes. No wasted time, great service and a very pleasant sales experience!

When I got to Verizon store, Danny met me immediately. They were friendly and very knowledgeable. Danny helped resolve my issue with my SIM card and got my phone upgraded, a new charger and a new phone case for no money down! He even found a way to help save me money on my monthly bill! ( I just wish I had taken him up on the iPad offer 😞)Danny was phenomenal and I highly recommend you go see him if you’re in the market for a new phone or if you’re having issues with your service!!Spot on!!

Awesome experience!!! Any place that has Kayla on staff is top notch. Best customer service ever! Hands down.

Danny is one of the best sales persons Ive ever had to deal with.... very knowledgeable about the equipment in the store ...someone I would definitely do business with later in the future and would highly recommend my family and friends to go see

The lady there was very helpful

Ryan was great. I got my phone 90 days ago and Ryan said he would call and check on me. He did and asked if I had any problems. If I liked my phone. I do like it. I did have a problem, I had dropped my phone and thought I had ruined it. But Ryan said bring it in and see if he could fix it. It was my screen protector and it was fixed by buying one for 10 dollars. Thank you Ryan. Very helpful and friendly. I really appreciate Ryan for calling and checking on me.

Danny, is by far one of the best sales reps in which I have had the pleasure of working with in my phone buying experience. The personal care and attentive measures he gives to his customers is amazing. The suggestions for phone with Danny are always one point and tested by him personally. His knowledge is far reaching. The calculated measurements of knowledge are always trusted because of this reason. I never leave an appointment without a good product suggestion to fix some issues I have been experiencing. I would rather order from him instead of online. One time only have I ordered online maybe two. I like his team as well in Burlington .

Fantastic customer service from Ryan! I actually no longer live in NC, I am in Florida, but I knew Ryan knew exactly what I needed and how to help. He managed to switch my service from TMobile to Verizon and order new phones all over the phone. I didn’t even have to come in! Super quick and convenient. Will definitely call on him for all of my future phone services! Thanks Ryan!

I am a new customer to Verizon since about a week ago. I switched over from Sprint. Folks please listen, do not believe in the Sprint hype. I was with them for 10 years, and not once did I get the customer service treatment and great phone service that Verizon has provided me in just 1 week! In fact, Verizon is saving me $100 a month and I have the same plan basically as I did with Sprint. If you are going to switch to Verizon, please go to this store in Graham. I also very highly recommend Ryan. He was phenomenal to my wife and I with the whole process. He helped explain everything thoroughly and even helped us deal with Sprint during the switch. Ryan even called to check on us to see how the service and the new phones were less than a week in to our new service. Now that’s customer service at its finest. Sprint never did anything like that. If you’re looking to switch to Verizon, please make the move and go see Ryan. I promise you won’t regret it.

Very friendly associates and so very helpful. My favorite Verizon location.

Prompt and professional service. However, as an authorized retailer they do not have all of the capabilities of a true Verizon location. As such, I was given inaccurate information from this store and they could not assist with the issue I was having at the time.

Danny is always helpful going above and beyond to assist me and my family with all of our cell phone needs. His knowledge and patience are valuable. I highly recommend Danny if you value great customer service!

Angelo is great! My phone had been messing up for weeks and he was able to talk me through how to fix it without even coming in! Thank you!

Danny was amazing. The device I received was above and beyond. He took a bad situation at anther Verizon store and made a positive situation out of it. He took his time and never made us feel rushed. Danny explained all the monetary and device questions with ease, as well as telling us about promotional offers. We left the store with 2 new phones, and iPad, and paid off a watch with by out credit. Great experience and will definitely use this location and Danny again.

Andrew Stone is top notch and provides excellent service!!!

Danny helped me upgrade to an iPhone 11. I love the phone. Danny has helped me with several phones now and I appreciate his attitude and sensitivity to my needs as a cellular customer. He is always well dressed and very professional in his communication and appearance. I look forward to working with him in the future!

So me and my family have dealt with Angelo on 5 different occasions in the last 6 months. He has been nothing short of excellent. Anytime we need anything even non sale related he is there at the drop of a dime. I will never do business with anyone else. Hey f you need help ask for Angelo!

Danny has been so much help for my family! I can call or text him at anytime and he always responds. Great customer service experience for us!

The service I received today was excellent!!

Fast and efficient. Very professional.

I cant give it five stars because I went there on Wednesday and nobody acknowledge I was there so I left. When I went back on Thursday there was different people there and I was acknowledge right away. The person there on Thursday apologized for the way I was not greeted.

Danny is who you need to see if you have any issues with your device, or if you have any questions. Time for a new phone or tablet see Danny. Hes helpful, very knowledgeable and wont push you into buying things you dont need, because I know that if youre reading this I know that youre wondering. Ive know Danny for a few years now, great guy! I live in Hillsborough, worth the 20+ minute drive to go see him.

Ryan has patiently worked with me when I purchased my last two phones from Verizon. He helped me sync my phone to Bluetooth and helped my become comfortable with the amenities on each new phone. I have received follow-up calls from him to make sure things are going well. I like the idea that he will be a constant presence in my local Verizon store.

Anastasia is this stores shining star!!!

I walked and told Danny what I wanted to do. I upgraded to the iPhone 11 Pro Max. He helped me get a new phone and iPad since I was in the market for a tablet. Besides a couple technical issues ( no fault of their own) I was very pleased with my experience.

Go see Jimmy Crabtree

Appearance of the place was definitely a strong suit. They did have the office style where they had several Representatives at desks ready to assist you immediately. As soon as we walked in we were immediately greeted and taken in to take a look into replacing a phone.As far as the representative that assisted I can definitely understand that they are off of commission and will try to push products along with your phone. (My Bae Works In Warehouse so going without a case is a bad idea)The representative did a amazing job explaining everything and taking interest in any questions along with having some knowledge of the products that were being sold. Surprisingly the last store I visited apparently reset the pin number however the representative was able to get that resolved by phone verification.Though The selection was limited I would definitely recommend anyone that is not only looking for a replacement but also want to get the most information out of there provider to go to this place.

I have been dealing with Ryan here at the Graham store for a few years now. He is the only person I will go see when it is time to upgrade. He listens to what you want and gets to know you on more of a personal level than just someone buying a phone. If youre looking to upgrade, definitely give him a call.

Terrance helped me and my mom get new phones today. Really cool guy who knows his stuff. Would definitely recommend this store to anyone.

Tamara was so nice and helpful! She made buying a pla, picking a phone and accessories so easy. She is also so fun to talk to, it made waiting fun. I would recommend her and this location for great service in the area!

My experience was great at Verizon in Graham and Danny assisted me with everything that I needed to accomplish. Danny is always following up to insure that all is well

No matter how funny I can be about cell phones my man Danny puts up with me. Have followed him from different stores to get my cell phone needs met. Looking forward to him helping me when the time comes to upgrade to the note 12+😁

Im rough on phones,, but no matter what these guys & gals keep me going. They never leave me hanging. There sure Im up & going with a excellent phone & working top notch & speed. Life is Great with Verizion. ❤

Tamara was wonderful to work with. She knew what I needed, showed me my options and once I made a choice she explained everything that I needed to know. She wasnt pushy nor did she try to put me into a phone that I didnt want or need. I would recommend her to anyone looking for a good cell phone experience.

I had such an excellent experience today with Terrence, at the graham location. He was professional, relatable, and extremely helpful. Overall I am beyond satisfied with the service I received.

They sold me a cordless charger to fix my no charging problem

I went into the Graham location yesterday the 31st because of problems with my phone. I found that Verizon was having a mass outage. Rather than just give me that information, Danny that I spoke with gave me information on trading our phones to upgrade to new ones. He showed all features of the new phone as well as a price breakdown. Although we decided not to do it at this time we will definitely go back and request Danny when we do make this decision. Danny is truly an asset to your location.

Justin at the Graham store was awesome. He listened to my concerns and provided me with options. He set up my new phone and made sure that I understood how everything worked. His knowledge was outstanding and his customer service skills were fantastic. Usually purchasing a new phone is so stressful but thanks to Justin this was a good experience.

Was able to go in and pick up anew phone without any troubles. I was showed many phones and was told about what they were capable of. Justin did a good job answering any questions I had.

I recently visited this Verizon Store to upgrade to a smart phone. I was greeted as soon as I walked in, to a handshake and smile by Ryan Medley. Ryan was extremely knowledgeable, curious and helpful in the phone selection process. He never rushed or pressured the sale and took the time to show me the most cost effective plan for my needs. Ryan also set up my new phone, transferred my contacts and taught me the functionality of my new device. In the 20+ years that I have had cell phone service this was by far the best customer service that I have ever experienced. Ryan is also a veteran of the armed forces and served for 6 years in the United States Navy. I am now a life long customer. If you are in the Greensboro, Burlington or Graham area be sure to reach out to the very best man in the cell phone business … his name is Ryan Medley.

Great staff, excellent service.

Best Verizon experience and Ive been a customer for 8 years! My rep was very knowledgeable about the product purchased as well any other questions that I had. I never felt rushed like Ive felt at other locations. My rep took care of everything from A-Z, even to putting my screen protector on! I live an hour away and will definitely travel to this location when needed. The expertise and professionalism was Top notch!

I love Verizon and I love my new phone. Everyone should go see Danny at the Graham store. He works real hard to get you what you need.

Jay was the best when I came in for an upgrade. he was very knowledgeable and very friendly. Hes my go to sales person.

Had a great experience working with Ashley at the Graham location. She is very knowledgeable and friendly. She went out of her way to take care of our needs, listen to my concerns and work with our busy schedule. She totally rearranged her schedule to accommodate ours. Ashley was also prompt and always followed up in a timely manner. Cant say enough good about her. Will definitely be sending referrals her way! Thank you Ashley!

Danny has helped me greatly with everything and believe me I have had plenty of questions. He has been very helpful in suggesting what was best for me as fas as the phone and the plan I should have. Couldn’t have done this without Danny.

Danny has been very helpful in helping me understand all of my options along with helping me to choose the best plan for me. Answered every question in detail and also reassured me that there would be follow up messages making sure everything is going smoothly and that we are still loving our service. Great customer service, and defiantly someone I will request for when I return.

Danny has followed through and made sure everything is working smoothly with my phone. He is a great rep for Verizon and recommend anyone to stop in and see him for any needs

Called Verizon to add a line to my plan, I ended up going to the graham Verizon for the first time ever. Danny helped me out, he was extremely helpful. My fiancé was switching from sprint so things could’ve been unclean but Danny made everything simple and crystal clear. Such a great experience will definitely be returning to the store in graham from now on.