Super nice Safelite. Very clean inside and everyone is super polite and professional. We had our windshield chipper while driving from out of town and they had room to squeeze us in and got us out fast. The waiting space is clean and nice with free drinks and snacks while you want. They were super courteous and very kind.

Took my Toyota in for two chip repairs. They did a wonderful job. With my insurance it cost me nothing. Thanks Safelite👍👍😁

Well not sure why I got this review request...I actually cancelled my safelite appointment because due to their central appointment booking system you are unable to directly speak to the installing shop. I wanted to specifically know what brand of glass was going to be used on my car. The braintrust that handles reservation central are totally incapable of answering this or putting me in touch with someone who can. Safelite needs to change this system. But as it works out the nice folks at Glass Doctors can tell you what brand of glass they use AND were $55. Cheaper!

Very helpful. We did not have an appointment as the rock chip happened on the way in to town.only at Safelite maybe 30i minutes. Highly recommend.

They offered to come to my location for a chip repair. Awesome.

Multiple damaged areas on my car from getting windshield replaced. Also...no tape was put on although I was told to remove tape the next day. Very disappointed with Safelite!

My initial review was a 1 star. After reaching out the staff was immediately helpful and ordered a OEM Toyota antenna. The original was unfortunately damaged during the install.Im truly blown away by the speed at which this was handled and the professionalism. I strongly recommend this business for every glass repair. My only regret was my reaction to my antenna being damaged before I knew how they would handle the situation.

Great place to fix rock chips and replace your windshield.

I was able to get an appointment within an hour of calling. They took my insurance which covered the entire cost. The place was spotless, very neat and organized. The young man who helped me was very polite and answered all my questions. Was in and out of there in less than 30 minutes. This was the first time I have used Satellite Auto Glass and was very impressed! Will definitely use them again!

Replaced a windshield and had me out in 45 minutes, seamless cooperation with my insurance also.

Its not our job to call everyone.This was the EXACT quote from themIsnt that your job as the receptionist? This was the most unprofessional, and worst experience of a business ever.

I stopped in this morning to get a chip on my windshield repaired and I am very happy with the end result. Super fast and friendly service. They definitely do a great job and I highly recommend coming here for any sort of glass repair that you may need.

I was very pleased with my appt. Michelle in the office was great, the tech who installed new windshield was very professional and did a fantastic job. Thank you

Fast service. Was very happy with the results

They broke my windshield and said they cant get another one very poor service

Staff is friendly and reliable! They took me in early for my appointment and turned my truck windshield repair out fast! Easy to work with. Lobby is clean and they offer refreshments other then just water! Have had multiple windshields and rock chip repairs handled here and always pleased!!! Like seeing the same staff each time too! Says a lot about the company!

You can never speak to a real person on the phone.

Fast, friendly service, and the work was done well.

Very inviting facility and the staff is really knowledgeable!

Visited the Grand junction location an hour before closing time. Owner was very nice but the cost for a tiny chip that we wanted sealed was quite high. He also said it would take 45 min. and we had to be somewhere. He was nice enough to put a vinyl sticker over the chip to keep it clean until we could get back home. Nice service but exorbitant price for a chip the size of a quarter carat diamond.

Very fast service. Windshield was installed within an hour. Only drawback: their overeager automatic system kept sending updates and requests for reviews, but didnt seem to be coordinated with the realities on the ground.

Attempted to contact on behalf of a client that we were paying for the new auto glass. After the long run-around of the auto attendant I was directed to a human, so I thought. It was a message saying they couldnt take my call and then a dial tone. No voicemail. Just a dial tone. All I want to do is speak to a human directly about my client and PAY THE BILL.Reply to response from the owner: Thank you for your quick response. I understand during these different times the need for careful and limited public contact. However, the limit of ONLY online availability for any contact is disappointing. Why even have a phone number? Removing the ability to even leave a message for a call back seems unprofessional and ridiculous in our times of advanced technology options. Giving customers multiple choices, even within certain guidelines per these strange times, seems more customer service oriented - especially before youre even given the option to do what you may do best, auto glass.I have been onto the website as directed. Downloaded the invoice. Looked at the cost breakdown. Even found Pay Your Bill under FAQ. So far no way to pay or prepay as directed. Perhaps once service is completed...? Although, I still have unanswered questions.

Im not a very HAPPY CUSTOMER right now!! Went to have a very small rock ding fixed size of a half eraser head and when I left Safelite it was more then 5 to 6 in size long and growing!! We will never use this company every again!! 1 - 10 rating a big fat 0

Ive never had to get my windshield replaced before and I was nervous. Upon walking into Safelite, I was greeted by Michelle who is extremely nice. I stayed there why they worked on my car. They offer beverages and a TV in the lobby.It only took one hour! And I got new blades. All for 330 after tax! It looks beautiful, and I would HIGHLY recommend them!!

Weve now used Safelite for two automobile windshield replacements. I like that they schedule appointments in advance so you arent waiting around for an opening. The pricing is fair, Ive never waited over an hour for the work to be done, and theres never been any problems with their work afterwards.The staff was incredibly efficient, friendly, and honest.

Glass techs are super friendly & great service

They were great!! Got me right in, took care of everything no questions asked. I would totally refer a friend. Thanks Safelite.

Friendly, courteous, extra mile type of people here

Thorough, fast and friendly. I love getting a new windshield. I forgot how clear it should actually be. They cleaned all the windows.

Fantastic service! In and out in less than a hour. Very professional.

Wonderful experience! I arrived there early and they welcomed me with open arms and were able to take care of me right there. Their lobby is clean and well furnished, they had a coffee pot, a basket of snacks and a small refrigerator with cold drinks. They had a variety of toys and magazines for kiddos and magazines and a television. The receptionist, Michelle, was pleasant. Everything was taken care of quickly and my new windshield is wonderful. It could not have been a better experience.

I received the best service today, Marcus was so kind! I was in and out so fast! Definitely recommend 100 percent!

Very happy with work and technician, very fast, and prodessional...

Wick in and out in less than a hour

It was very simple to set up an appointment, even for an old car. They were quick and they did an amazing job. Great deals as well.

As simple and easy and professional as possible.

The on-site customer service rep. Told me about my chip repair coverage and saved me $126.00

Professional, fast and easy process. Great place to go for all your glass needs.

Fast service, great pricing, and an extremely helpful and kind front desk attendant. Have used this company multiple times over the last few years and theyve always been wonderful to work with

I’m usually not the type to leave reviews.Safelite Grand Junction fixed the local glass doctors screwup of which they would take not responsibility for. On top of that safelite did not even charge me.With all the driving I do. I usually average 2-3 windshields a year. Safelite will have a repeat customer with all of my personal and work vehicles.

Clean professional environment, would recommend.

I will not be recommending this company to anyone. First they got our back glass ordered and it was cracked when they got it, not their fault. But they said they would be there between 8 and noon, of course no window no show but you would think that since they couldnt do it on the scheduled day they would get you on the list first thing next morning, no end of next day. Took an hour and a half and then he broke one of the side panels and said he didnt do it. Cant prove it because I dont have before pictures. I will never use them again. Not happy at all.

Thoroughly impressed with the professionalism and timeliness of my windshield repair. The company and the tech were amazing in making this process super easy. Thank you Safelite (and Jason).

Best prices in town. Needed a back glass for my sons car. Everyone else was twice as expensive. The staff on location was very nice and explained everything I needed to know.

Poor quality glass/repairs to fix any minor rock damage is $140 to fill, will stain interior of vehicle while doing service, manager unavailable to speak with if you have issues, and they do not see it fit to go out of there way to make it right with customer if they’ve wasted your time and job hasn’t been done correctly. I DO NOT RECOMMEND THIS COMPANY FOR WINDSHIELD REPLACEMENT.

We were mid road trip when a rock shattered our windshield. We stopped by at Safelite and even though they didn’t have our windshield in stock at the time, they helped us pack up with windshield and vacuum the glass out of the inside of the car...for free! Marcus was so helpful and even gave us his card just in case we had any issues the rest of our trip. Thank you guys for a fantastic experience. We are so grateful for your help!!

I picked up this little car for my teenager.It needed a new windshield.Called Wednesday, ended up with an appointment for Saturday at 0900.Had to be out of town Monday Tuesday Wednesday...so this was perfect.Safelite called me at 0806 Saturday and said they were unable to get the glass for my car until Tuesday.I asked the lady if there was any other way possible.She said the warehouse is in Denver and that was the soonest they could make it happen.When I asked if someone could go pick up the glass and maybe install it Saturday afternoon.She laughed at me.I’ve had them install no less than 6 windshields on my vehicles in the last few years.They’ve permanently lost my business.

Great, fast service at reasonable prices!

We had a rock chip in our windshield, I placed an order online with great ease, Jacob the mobile driver arrived when promised and repaired the chip to as good as new. He was very polite and professional. Safelites customer service was exceptional throughout the entire process. Thank you! I will not think twice to use Safelite the next time!

They got our vehicle scheduled quickly and had a reasonable price. The staff was very easy to work with!

Insurance company recommended Safelite. Their service was fast and the shop staff is friendly and knowledgeable. They even cleaned the rest of my windows an vacuumed my interior!

Windshield was fixed, windshield washer nozzle doesnt work at all now on passenger side most likely stuck under the guard when he put it back, driver side barely squirts fuild out.. When he disassembled the weather trim on passenger and driver side to be able to get the windshield out, he didnt put it all back correctly, now the car leaks on both sides when I take it through the car wash, and I have annoying Whistle sound now when driving down the road. I have windshield glue stuck now under emblem on steering wheel. Interior was dirty with black Smudges. So for a thousand dollar windshield job.. the experience should of been better, I wouldnt recommend rare or expensive cars to this place, in my opinion.

These guys do great work! You can drop off your car or they will come to you. Clean work very friendly

Great & speedy service. A bit spendy but thats what I get for not paying attention to where I left my keys. Thank you for the help. Kerrie K.

I called my insurance to file a claim. Insurance recommended Safelite as an option. I said fine. Safelite contacts me to make an appointment online. The windshield doesnt arrive to them in time (which makes me wonder why they offered that time slot), so they call to re-schedule and mentions nothing of further authorization. The day of repair, we are available 8-12. They show up at 11, which is fine, but before he starts he needs the full payment. So let me get this straight. Our insurance recommended Safelite, the two companies connect, Safelite contacts us (because Farmers Alliance told them to) but for some reason they have no authorization from Farmers? You gotta be kidding me. So I spend an hour sorting that out while Safelites guy is killing time in my driveway. I felt bad for him. He was great about all of it. The Safelite scheduler said she called previously but couldnt reach me because my voicemail was full. So you just send the guy anyway? How about email? How about texting? How about consider the fact that you were first contacted by Farmers. OBVIOUSLY its authorized, otherwise Farmers wouldnt have called Safelite in the first place. Call THEM. Ultimately, Safelite and Farmers did talk, without me involved, and got it sorted. Why couldnt that happen ahead of time?

I was unhappy when I had to vacumn glass out of my vehicle after glass was was installed.

Very professional. Easy to work with. Glass tech is awesome,Thanks Jordan. Very clean job. I would highly recommend.

They were great! They made the process of getting a new windshield quick and painless. Great customer service and awesome new glass! Even cleaned all my windows and vacuumed the floors of my car. I was highly satisfied!

Very diligent and fast. Also friendly and courteous. Safelite mobile glass shop sent me a text and was prompt. Eric was a great guy, and as I said worked very quickly

This company has no respect for your time as a person & that you work for a living as well. I made an appointment last week to have my windshield replaced which was scheduled with their mobile service today 8/6/2018. I was told between 8am-11am they would be there & call an hour prior to showing up. I waited for 3 1/2 hours with no call no show. I then call the company to find out why. The automated message says we see you have an appointment on 8/16/2018. When I get a real person on the phone they say no it’s suppose to be 8/13/2018. This is after the fact of me setting the original appointment last week for today 8/6/2018. I even verified with the gentleman on the phone 3 times as to my appointment time & as to the type of car it was & what windshield it needed. He thought it was weird that I made him repeat the same thing 3 times but I do this for this very reason. Well when I explained to the lady on the phone that it was suppose to be done today. That I already have missed work & have had to reschedule my customers to take care of this already. She apologized several times & said let me see if I can get you in today at the shop if I take it down. I said fine we just need to get it done. She put me on hold to call the local shop here in Grand Junction to verify they could do it & that they did have the correct windshield in stock & ready to install. I wait led several minutes on hold & when she came back she apologized again & said they could take care of it today 8/6/2018 at 2:00pm & they did have the correct windshield there. This is now at least 5 the mes of verifying the car & correct windshield that was needed. I said ok & showed up to their location 1:45pm to be on time. After siting there for 15 minutes they said well we don’t have the right windshield for your car. She tried to get it another place & they didn’t have it either. I guess this is their supplier for windshields. I have now wasted an entire day & lost thousands of dollars because they have no respect for your time or that you have things you need to do rather then wait on them for their mistakes time & time again! I will NEVER use this company again & would recommend you find someone else that is local & not a big franchise company that is only worried about their bottom line & not you as a customer. Google really needs to add where you can put negative stars not a choice of one star being the lowest. This company dose not deserve a one star even more like a negative -10 star.

Quick and painless

Finally got tired of sunlight glaring off the crack in my windshield straight into my eyes. Stopped in to Safelite noonish or so, made a 2pm appointment, arrived early, they got me in early, finished the replacement ahead of schedule. And gave me a great discount...ummm, definitely a winning encounter. Thanks to all of the Safelite team for their customer service and workmanship.

Taken care of quickly.

Way too expensive... $100 more than several of the other glass shops that I called for the same windshield.

Great service for my Toyota FJ Cruiser. Worked with my insurance to make windscreen replacement seamless.

Jacob os the best!

Horrible experience, would take too long to explain. Safelite corporate kept sending me to collections when local shop said we were all squared away. 4 employees at corporate office couldnt seem to figure anything out.

Might be a good company, who knows? cant reach anyone on the phone without a 30 minute que, to speak with someone and maybe get an answer? So just pass this one by, go to a local glass company, if you call a local glass company, they will actually answer the phone as they desire your business, not a corporate monopoly who is not local who fields your calls through some call center in India? Pakistan? Kansas? Maybe safelight is a good glass company, but the inconvenience of their phone system will leave me with a lingering question about safelight.

This location and its customer service is top notch! I have been to many auto glass stores throughout the West, and these guys blow anyone away with their great customer service! I would definitely recommend them!!!

Great work. Be patient and call wait for Safelite to call you back and email promotionals and coupons to you. You will get as much as 50% less that they will originally quote you.

Great service

I had a chip repair done today and when I entered the building I was greeted with a smile and offered a drink while I waited. My car was done with the time I was told and I was taken back to see the work. I was very impressed with how they treated me and my car. Thank you!

Quick and friendly service.

They got us right in with there online app. Set up my insurance and scheduled appt same day. They did a good job fixing a pit!

I have NEVER been so up set before this company took my windshield out and then told me he cant replace it and was told to go to another company at 5 pm when everyone is closing. Luckily I didnt have my 4 day old because he made me leave with NO windshield to drive to another company, these people had no remorse at all like they do this all the time. It is illegal to drive with out a windshield but they did not care at all. I did find a company to fix it and had to pay more than I would have. All I can say is this company has lost alot of customers my family is VERY up set over this situation.

Always great service and friendly people!

Excellent service !!!Friendly staff :)

Great friendly staff, quick jobs, and good quality

On time, polite and efficient. Couldn’t ask for anything more.

Two 120 mile trips and could not fix windshield wasted two vacation days too.

Great job on replacing my windshield

Need to talk to a human not a computer terrible customer service!!!!!!!!!!!!

Tim did an awesome job! Much appreciated!

Agreed, sloppy work. Left windshield dirtier than when they started. Will be getting any future work completed at the Aurora location.

Great service

The people at the local office are nice but corporate sucks.

Received a call in the morning with approximate time he would be here, arrived early and finished earlier than he estimated. Great job, great employee and windshield looks awesome.

They are awesome and very quick and easy

Fast and quality service, good value!

Nice workmanship,polite staff.

Had me on hold long enough to get 4 other quotes from other companies

These people are thieves. The glass quality is sub par and their customer service is worse.I’m on my sixth pane of glass to replace two broken from a robbery attempt. Take your business elsewhere.

Awesome job!!

Awesome customer service and quality of work! =)

Did a great job on my windshield

Quick quality work

Made a mistake on the windshield they ordered, but made it right and were very friendly the entire time. Discounted our price for having to reschedule and took less than an hour to install.

Great service and really fast

Good job on my windshield

Worst place to get your vehicle done