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AutoZone Auto Parts
730 S Carrier Pkwy, Grand Prairie, TX 75051, United States
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AutoZone Auto Parts
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ol
Review №1

A young man named Noel gladly approached me today, he helped me out with everything. Amazing service! Most definitely one of the best customer service that l have gotten from that store ! Give that man a raise !!

Ja
Review №2

They any parts you need with great customer service experience. C. D. C protocols followed and obeyed

Do
Review №3

The staff was very helpful when I came the only disappointment I had was they dont make keys for cars so I had to go somewhere else I had to go to Ace hardware imagine that

Lo
Review №4

Christian was awesome and helped as much as he can and I appreciate it so much!!! Awesome worker

ri
Review №5

Best auto store and real close to home. 🥇🤩

Fe
Review №6

Manual was awesome! We bought a new car battery and connections. He installed for us! So nice!

Al
Review №7

Great place for parts very helpful staff!

Da
Review №8

The people were nice and attentive.

Cr
Review №9

They actually have a machine to check Check engine light. Made my husband happy. No need to pay exorbitant prices to find out whats wrong. Eady fix.

Ja
Review №10

My break lights where out. I was in a hurry doing food deliveries and I was helped quickly. I couldnt have been more pleased. A young man checked my lights removed them. Then replaced my brake lights in less than 10 minutes. Thanks again for the exceptional service.

Pa
Review №11

Excellent service. Tries hard to find the part you need.

By
Review №12

Thanks alot to Noel for helping me he was really awesome and helpful

Be
Review №13

AutoZone use to be the place now you get these rude people that dont want to work, they are there for show.

Da
Review №14

Not only did the General Manager help me install my new battery, he also replaced one of the battery adapters. Thank you so much for helping me.

Wi
Review №15

Always a helpful staff member to assist.

Am
Review №16

I love this Autozone.. great customer service and the workers always help you with the best service.. specially Lucky.. he was so helpful and knowledgeable, thanks.. definitely recommend this Autozone

Ca
Review №17

I am always able to get what I need and the staff is very friendly and knowledgeable.

Me
Review №18

Thank you for the quick and seamless service!

Jo
Review №19

Excellent customer service. Zeek is Awesome!

De
Review №20

Good staff! Thank You!

Ti
Review №21

Be careful if you get any paint products they all look the same and I got a paint pen in wrong location and ended up with grey paint on my blue car and worst part is they didnt care after I informed them of what happened Ill be going to OReilly auto parts for now on

Gw
Review №22

I visit auto zone way back in March or April wrong time goggle

J
Review №23

Good customer service when theyre not answering phones (for other customers). sometimes the other customer is me.

Mi
Review №24

The 2 guys that helped me saturday night were pretty cool. This is my new spot.

Da
Review №25

Great auto parts store 🙂

Je
Review №26

Wonderful, really good take care of me

Ch
Review №27

Good for the part

Me
Review №28

They usually have the parts we need and if not they can usually order them and have them the following day.

Ro
Review №29

I always get fast reliable and friendly service at this location. Great job everyone!

Er
Review №30

The girl at the counter Abby was very helpful, she answered all my questions and was very knowledgeable, by far smartest clerk AZ has.

He
Review №31

They are good Needs To Keep up theGood] Work..

Ma
Review №32

They provide detailed recommendations for engine check light computer tests which makes finding the right parts much easier. When the crack shaft sensor I bought was defective they made the exchange for another one seamless. Theyve even let me borrow some tools to put on parts at the store. Please return the borrowed told though so others can have this same benefit. The store manager is also very knowledgeable in his trade, which honestly is a rare thing nowadays.

Ed
Review №33

Amazing location! One of the best Autozones I couldve ever chose to go to for car troubles, everyone here goes above and beyond for you! I had all sorts of problems tonight and Im so excited that I was assisted by this amazing team here, the night-shift for today is an amazing crew, love these guys, theyre also veteran-friendly!

sh
Review №34

Just a tad bit confused when a customer pulled up for help and a female manager refused help when slamming the customer finger in the Hood of her vehicle and sent other sales associate outdoors to assist her instead Customer Service Skills suck of manager

Jo
Review №35

Great for oil changes and tools. They helped me rebuild my 1993 Mustang GT Cobra. They had most of the parts in stock and ordered anything that I needed. Good stuff at a good price. Staff is/was very helpful.... In and out quick....

Kr
Review №36

This AutoZone was awesome they really went above and beyond to help me out when my check engine light went off. They gave me the codes I needed to get it fixed and helped jump my car after it died in their parking lot. Al was really friendly and made the process way less stressful than it could have been.

St
Review №37

Lots of stock and the well laid out place.

Do
Review №38

Found everything I was looking for and service was good just wish they wouldve helped me find what I was looking for.

am
Review №39

I was helping a family member. I didnt go in, but you do have great customer service Ive been there before.

Lu
Review №40

Excellent service.

Di
Review №41

Lack of customer service. Waited in line while 3 employees stood around. When I finally got to counter, employee looked up part & proceeded to go get it from store floor, I stepped right outside door to get wallet & came back to the employee serving the previous customers in which I had to wait previously.

An
Review №42

Ray went above and beyond to assist me with my car issues. He even took time from his break to help me. Top of the line customer service. Best autozone Ive visited in years.

Be
Review №43

Transmission wasnt shifting. I couldnt find the dipstick. So he looked it up and had he not I would not have found it. Long walk from Dallas to San Antonio.

Du
Review №44

Antonio has great customer service skills and was very helpful from start to finish.

La
Review №45

This time i went the attendant wasnt very helpful. I had to go somewhere else.

KB
Review №46

Alex gives excellent service and was very helpful. I would recommend this Auto Zone to all that read this review, friends, family and acquaintances. Give them a try you will be satisfied.

Y
Review №47

Literally stood where you pay and they helped every other person that was before us then they came over to check us out. 1/10

Je
Review №48

The lady who helped me Catherine was magnificent. Knew her stuff and got every thing I needed. Im a customer as long as shes there!

Da
Review №49

Great customer service and great overall knowledge!

ra
Review №50

Dennis was a great help to me. I was so grateful he helped me with the lights on my car and with such a friendly demeanor even though it was hot outside. 😅

Ka
Review №51

They were so awesome and helpful. I cant thank those guys enough

Bo
Review №52

Helpful

Ha
Review №53

WHAT CAN I SAY... LETS START HERE FRANSICO AND FREDDY ARE Z TRULY AMAZING! They were very detailed and explained everything. IM SO GRATEFUL!

Ru
Review №54

I was in and out in 3 mins.

Fa
Review №55

Professional fast and easy and they even helped me put the parts on my vehicle

Ro
Review №56

Done with this location. Today the assistant manager Ray had a very bad attitude. I went in trying to get a part and he pretty much acted like he just did not want to help me. Honestly felt like he was about to pass it to someone else. I went in for a simple part that they have to order. This location has had issues in the past leaving people on hold for way too long. Ive gone to other locations that they said had the part Im looking for and when that location askes who told you we had it? They say oh yeah that makes sense, that location is bad.

mo
Review №57

Nice

To
Review №58

They never have nothing in stock, always have to order

Ji
Review №59

The Worst Autozone Ive Ever Been to. They didnt open the doors until 8:30 am . Apart from that the workers are rude and no help at all. I suggest The General Manager Fix this and get rid of all the morning shift workers.Thank God for Orileys down the street. Will not bring my companys business here again.YOU BEEN WARNED.

SH
Review №60

Years ago I tried to get refund at this AutoZone. The manager refused and was rude and disrespectful. I had to drive a few miles to a different AutoZone to get a refund, and I havent been back to any AutoZone since then, and I will never again go to any AutoZone.

Ji
Review №61

Manager yells at customers occasionally. Not too friendly. Part of the reason I go to oriellys even if there is a smaller selection. Isn’t very kind to employees either. I can tell just from my few visits he doesn’t treat them well.

Sa
Review №62

Takes years to check out. Most people need help finding what they need so they get help from the staff and that takes time. Sometimes you just wanna check out but the employees are busy helping people. Its a decent store just keep in mind you might spend a little extra time there.

Tr
Review №63

They will answer the phone and just say please hold...i waited over 15 min and hung up. Thats really unprofessional and bad customer service.

Ro
Review №64

One of the cleaner stores and better customer service then many.I highly recommend them.

Jo
Review №65

This place is always hit and miss when it comes to finding parts for different vehicles the people seem to be friendly but it seems like they have a high turnover rate. One person might be very knowledgeable about cars and the other my only be aware that cars exist and sometimes theyre in them. Which makes it quite frustrating when trying to find a specific part. Is almost always 4-5 five people in the line all looking for parts and it seems like but pretty slow at it compared to other AutoZones Ive been to.

Te
Review №66

Customer service will improve if you get the sales counter people cordless phones, this way they will be able to wait for somebody on the line and get another customer going. The manager gave a bad attitude to the cashier when he was asking for a password to get the sales going, 4 people in line waiting patiently. Plus 9 waiting for parts. Or get a system like the one on goverment offices when you pick a number and get chairs to sit while you wait. I sarcasm...

Ri
Review №67

Its the auto parts store by my house (no brainer)

Da
Review №68

Good visit. Knowledgeable Clerk

Co
Review №69

Helped me get squared away quickly and gave advise on the repair! Thanks for the assistance y’all!

PL
Review №70

Eduardo was very kind and helpful; he was able to help me find what I needed and answer each of my questions.

Ja
Review №71

Couldnt find the exact parts I needed but were diligent to patiently figure it out, thanks again for the help!

El
Review №72

I had no problem finding anything and got in and out fast.

an
Review №73

Miss Hernandez was super helpful and with a great smile. Had an answer to my questions and very polite. Thank you.

Kr
Review №74

I am giving 5 Stars to Catherine for her apologetic attitude and helpfulness in returning and refunding money due to a mistake that a new employee Jesùs made yesterday during a purchase of an item. It wouldnt have been so bad if his behavior and attitude wasnt terrible. I even had him come out to look at the part I needed. I dont know a lot about cars and parts so I try and depend on others expertise and knowledge of the field they work in. In my opinion Jesùs would get 0 Stars but I dont want that to effect Autozones reviews AS A WHOLE, so Im giving them Catherines Stars to keep customers a coming to their location and not losing business of ONE INDIVIDUALS mistake. THANK YOU SO MUCH FOR ALL YOUR HELP IN FIXING THE PROBLEM AND YOUR SINCERE APOLOGY. THAT GOES A LONG WAY!!!

St
Review №75

Battery trouble sent me over to this Auto Zone and I got A+ customer service from Matt. I was in and out very quick with a new battery at a fair price. Thumbs up to the whole team working there.

Da
Review №76

Service seems great but beware the parts

dl
Review №77

Ask for Juan when you go in, very helpful, went in, went out, took care of both of my cars, will always go back to this location and specially ask for him, keep up the awesome work my friend 💯💯

Ka
Review №78

This store always have a long line! Then there’s only 2 people helping at the counters. This place is ridiculous! I’ve had to come up here three times for spark plugs because the same girl gave me the wrong ones twice! These people are not competent about car parts. It’s just sad and slow in here. Auto zone need to staff their stores according to business!!

Qu
Review №79

Good

bi
Review №80

Great service and even the husband or boyfriend of one of the workers even help me fix my vehicle, hashtag God bless that man

Je
Review №81

Nice staff. Checked my electrical system on my truck for free.

Ms
Review №82

I dis not like it. They do know what they are talking about. They just want you to buy their products. And then it seems to be cheap materials.

Mi
Review №83

Always super helpful, even if Autozone doesnt carry the part themselves, theyll either send you the right way or let you know how long a part will take to come out.

Na
Review №84

Great service...

We
Review №85

Fast, friendly and informative. If you have a light on remember to ask them to check it so you can find out whats wrong.

Jo
Review №86

They new what I want very helpful

Sh
Review №87

The staff there dont want to work. They are not helpful at all. They ignore you.

Ca
Review №88

Why does commercial suck? We get wrong parts half the time and when y’all say have it by 1pm we don’t see the part till 2 days later,what’s the point of haveing 5 delivery cars when y’all only have 2 drivers ?people are so worried about getting bonuses they forget about customers satisfaction

Pu
Review №89

Very nice people had to get a few parts changed each transaction was nice, smooth and fast

Su
Review №90

Brittany was so helpful and cool!! Greatest AutoZone with the best customer service!

Jo
Review №91

Employees and even management has little to no knowledge regarding parts. Most times they have no right answer.....or even an educated guess when asked about an automotive question. They (Employees and management) have no idea how to search their own computer system when it comes to finding customers warranty and/or information, their answer is always it doesnt show anything or nothing comes up. In top of it all Autozone employees they DO NOT KNOW the meaning of Customer Service, whether in person or phone.

Ja
Review №92

Bought a new alternator that was defective. They did make good and due a full refund.

Aa
Review №93

Great

Mi
Review №94

Horrible service! First of all employees are there to help, I walk in to ask for a part and WHITNEY was available to help and instead of helping she was very rude trying to make me feel like if I didnt know what I was talking about! She wouldnt even let me explain what I needed! I would NOT be back to give business to place that hires unprofessional personal!

Jo
Review №95

The guy with the really short fade and the lady were very attentive and helpful during my shopping trip. AutoZone has won me over.

CH
Review №96

This is the worst autozone ever had bad customer service for as long as i kno if you are in a hurry to throw a part on dont go here you will wait in theyre lines forever and the must have bad turnaround for workers new faces every time i visit......go to anotherone and get ur parts where they will get your parts

Ri
Review №97

Awesome customer service. Best service a customer could want or need.

Jo
Review №98

Ordering part easy.funny thing is.when part came in I didnt get one phone call lol they called 4 times lol. Ty autozone.

Da
Review №99

Exactly what you expect from an Auto Zone. They have just about everything you need for your car other than the big ticket items. Waiting times can get silly if folks have to dig around in stock for items.

An
Review №100

The manager helped me change out an old battery and was so patient and kind.

Information
33 Photos
100 Comments
4 Rating
  • Address:730 S Carrier Pkwy, Grand Prairie, TX 75051, United States
  • Site:https://autozone.com/locations/tx/grand-prairie/730-s-carrier-pkwy.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1540&y_source=1_MjQ2ODQwMi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 972-642-7709
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–9PM
  • Tuesday:7:30AM–10PM
  • Wednesday:7:30AM–10PM
  • Thursday:7:30AM–10PM
  • Friday:7:30AM–10PM
  • Saturday:7:30AM–10PM
  • Sunday:7:30AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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