This location has alot more items to choose from but if you encounter a problem with picking up your online order.... GOOD LUCK getting issues resolved. Myself & a cashier attempted to call 1888-Best Buy and cashier nor the call center agent knew what tax exempt meant. 🤦🏾‍♀️

Not the best... Best Buy I have been to (pardon the pun). The store is adequate, not the nicest looking, but not bad. No real complaints about the staff, they seemed to be a bit overwhelmed with their jobs, and I understand. Went to look at different phones and laptops, the alarms went off whenever I touched a device - not sure why the sensitivity is so high in this store, but it made for an unpleasant experience. Didnt buy anything.

Awesome curbside pickup, no complaints. The associate was pleasant and friendly

Muna Akhtar at the Best Buy in Greenfield Wisconsin was very helpful, patient, and had all the answers to my questions. He also reassured me that if this printer that I purchased was not a good fit that I have two weeks from the date of the printer’s arrival to take it back. Thank You Muna and Best Buy : )

I was looking at Laptops because I was trying to find something with good battery life and overall good quality.Pierce, one of the sales consultant, was very helpful in helping me know which laptops would best suit my needs.He even helped me get my old receipt back from my HP specter, since it has a year warranty on it.Definitely coming back here

Finally got a PS5. Best Buy cut out the bots, and did an in store restock launch! Was able to stand in line and pick one up easily. Best Buy never disappoints.

Best Buy was as usual, very good service and professional knowledge of their product. Would give 5 stars if there was more employees to help out. All in all, it was a great experience and will definitely return.

Had a washer dryer installed today. Delivery/install team did a great job getting the machine up the stairs and installing it in the designated space..they also disposed of the old one. Thank you Kameron and Demetrius for a job well done.

Was highly annoyed that the geek squad wouldn’t change the battery in my iPhone. They said it hadn’t degraded to 60% and apple wouldn’t authorize them to replace it. What a joke! When your phone says right on it to have it replaced. I took my business to batteries plus and didn’t have any issues.. and they were cheaper for the battery! I wont be back to geek squad. Sorry Best Buy

The car audio guy literally told me to go somewhere else so I went to the store manager(I pulled a karen) and he was so helpful and explained everything to me so I bought a new stereo for my truck speakers and speakers for my wifes car and had them install everything! All I wanted to do was ask a couple questions and ended up buying a bunch of stuff! He also gave me a little discount so that helped but shout out to the store manager for all his help! Ill definitely be back!

Went they to buy a printer but the store had almost been stripped of all of the printers. Waisted trip. Call before you go.

Super helpful staff. Tons of great products. Rob Bishop took great care of us and made our large purchase very easy and quick. Thanks Rob!

Good customer service!! Pierce was very helpful and very smart!! Company needs more workers like him!!!

I purchased a Tablet and Robby was able to transfer most of my Data from the Old Tablet to the New one.The next day I returned & had questions about navigating through the Tablet. And with the help of James was able to understand the process.Both Robby & James were very patient until I understood what they were showing me.Both were very professional and said if I had more questions to come back.Excellent Customer Service which you dont see to much of anymore !!!

Love, love, love this Best buy! I swear we frequent hear about once or twice every other week. Great customer service always have items in stock, and the curbside is the bomb!

It was good service and price right

Vary had to get someone to help you. Also products in locked case were put in front of wrong price. Was willing to lower price some but not to what it was showing.

I went in for a ring doorbell. Service people were nice

I recently went to this store to shop for a laptop computer. The available selection was good and well laid out for viewing. The customer service personnel were very good and aske me if I had any questions, or if they could assist me in any way. Once I worked with them I was able to narrow down my laptop selection to a couple that met my needs and price range. Finally I settled on one unit that happened to be aggressively prices as an Open Box item. The customer service representative allowed me to check the computer over completely before making my decision to make the purchase. My over experience shopping here was great. I would highly recommend this store and the service I received to anyone in the market for a computer.

Ive waited for many experiences before making a review. Finding someone to help you takes entirely too long. Seems like a management problem tho. Just seems like there isnt a STANDARD of good prompt service.

I got what I needed quickly and the cashier very friendly

You could get more help from a bag of rocks if you ask me. Any other Best Buy would be a better choice if you need assistance

Bought a arcade game, paid for assembly, nice move on are part..took Geek squad 1hour and 1/2, they were great kids, sharp, professional, really happy with the whole purchase

Best Buy is hanging on. Today was my best experience with the chain, kudos to the store on 76th & Layton . Staff was available, fast & accurate. Keep it up BB staffers!!

Was exciting to visit for camera equipment. Directed quickly to area but associate know as much as me so had to explore a bit. Stock was thin, but expected. Glad to have come and found what I needed.

The cameras I bought were on sale. By the time the geek squad came to install them they werent so I didnt get the sale price. They couldnt use one wireless camera so they only refunded me the camera and not the installation fee. The camera never came out of the box. The test of wi fi was to weak so it wasnt installed. But I still didnt get my installation fee back. Im fighting with them for weeks. No one cares. No one will help. I get transferred all over with no help.

Customer service was great store was clean n looked very nice but I was very disappointed with the selection or lack of products I went to buy a fire stick and they had none in stock ended up getting it from Target.

If I could give negative stars I would. Don’t waste your time, go to ANY other place. Save yourself time and hassle.

So after being a dedicated customer for over 3 decades I had a Best Buy employee steal my information, use my rewards points and try to open credit credits in my name. This is on top of having $500 stolen from a card payment by this same employee. Someone help me please.

As usual, Best Buy is a great place to find that tech product I didnt know I needed.

Been a great store for many years. Always seem to be in stock on major items where other Best Buy locations are out.

Everyone was very helpful and friendly. They made it easy to stick with brick and mortar stores by treating me, and my family, like our business and satisfaction is really important to them.

Was in and out, knew what I wanted. Nobody bothered me

The store is quite a bit smaller than most Best Buys but the staff were extremely helpful and answered all of our questions

Went to buy micro sd card. Staff was helpful paid a fair price. I would suggest that sd cards be in the same area of the store. Sandisk was near cameras and Samsung cards where by the tvs.

BEST store for electronics!!! Black friday deals are nice here

Used curbside pick up but appreciate how fast they were. The parking lot was clean also.

Its a Best Buy. It was super helpful when I started WFH. I was able to order online and pick up what I needed that day. Despite the long car lines at the time, they were able to handle the crowd effortlessly.

Walked in, found what we needed with lots of highly educated assistance, & walked out in (for us) record time. No muss, no fuss.

Ill take Best Buy over Walmart for electronics anyday..

Liked my first experience ordering something online and picking up curbside. Quick and efficient.

Overall my experience was good. I liked the COVID-19 precautions. I saw the cashiers cleaning the registers after every customer. All employees had on a mask wearing it properly. However, I purchased a open box item. It was in a case, the employee never handed it to me to look at. She said it was probably just returned because someone did not want. I bought it, I was happy like I just saved almost $75 on this watch. Got to car was looking at the receipt and I noticed it does not have the charger. The charger was $40 online and it said it had scratches. I returned and paid the difference. So basically my point it if you buying open box ask to look at product or box before you purchase it. Still love best buy though.

After finding the earbuds I wanted locked in a case, I found myself waiting around for about 15 minutes for someone to help me. I subsequently went over to the phone section. There I was told to go to the gentleman who greeted me at the door. He got on his mic and requested someone.Unfortunately after ten minutes more of waiting and no one helping me, I decided to try and call the store manager but no one answered. I waited for around for another seven or eight minutes more then decided to leave. The gentleman who greeted me seemed surprised that no one had helped me but made no effort to grab someone who could. I told him this is why Amazon is doing so well and the brick and mortar stores aren’t.On the way home I tried to contact the store manager but was told that he was with a customer. He did later call me where he defended his staff, basically not believing that this could happen in his store. I’ve bought many items from that store but have always managed to find some help. Traditionally, this hasn’t been the easiest endeavor because like the phone person talking with another associate at the time, they seem to busy to care about why they are really there.

Went to this Best Buy location with my grandmother and Shane from geek squad did a outstanding job helping her and making everything clear through the process of the visit.

Great customer service. Fabulous products

Ordered something online came to pick it up and they couldnt find my order. Not only myself but the lady next to me was sent from Mayfair to s 76th and they couldnt find her order either. Employees had nothing nice to say about their employer down talked best buy in front of numerous people. Employees very confused and unaware of what was going on.

The place is huge. Dont bother trying to find what you need on your own, ask the first person you see - theyre super helpful & truly youll never find it by yourself. Lol

Went here today and loved the way they treated us. Good customer service during this pandemic time, safety protocols, everyone wearing masks. Thank you. Like the way the store looks, very different since years ago that I have been here. Will come here again to buy any electronic or other things.

Nice clean as always, easy to find everything, staff also lol

Less than 1. More like minus 10. The first time when they set up my stove they caused a gas leak. I gave them a second chance only because they refunded the plumbing bill. But again they hired outside contractors to set up my Washer and dryer. You would think after delivering so many washers and dryers to peoples homes that they would have new kits for dryer hoses And washer hoses So that they could set everything up properly. But again theres the excuses of liability Which they should have thought of the first time. I was so upset I just had them leave it and returned the new stuff. Yes I am demanding a full refund by end of day tomorrow. If not I will be suing Best Buy.

I would’ve Gave This Location 0 Stars if the lady that was assisting with getting my Apple Watch that I picked up and had an appointment to pick up wasn’t so nice…. They Stereotyped Me The entire time Making it seem like all black people steal My Laptop Cost 4 Times more then the watch I Was Picking Up Also My Bank Account definitely could’ve paid their Cashier Her Weekly or Bi Weekly Check. I live in greenfield soThis is my nearest location I was accessory shopping for the watch with intent not to make the same mistake I made before and the cashier continued to ask was I gone to pay for my watch and the glass protector I’m Just Like Hey Do You See this Paperwork Stating this is paid in Full Through AppleCare the cashier then asked after I explained my watch situation was I gone pay for the glass protector. I was clearly at the checkout with it. I told the cashier she was getting out of line and she said I’m sorry people just always stealing Smh if you Just roll your cameras back You’ll see. I felt like I was being attacked And I will never come to this location again Or Support Best Buy as Much as I Can Not. If I wasn’t in a rush I would’ve made a complaint

Great store its best buy so it kind of is what it is Great staff at this location always super helpful

Quick and easy to get what you want and price match to online prices.

Good assortment of items, I was looking for a laptop, good assortment from $500-2000, but the HP, I bought, was fine, smaller, lite weight, fast, good screen video, perfect, if u use occasionally. But caution, returns are tricky, there is a high restocking fee, if you return!!!

Kevin was so helpful in finding me the best TV

Great staff and very knowledgeable team. Great service

Great service! Very helpful and not just selling. If youre looking for laptops, ask for Rob.

Bought a song tv. Staff was rude. Tv already broke. Had geek squad come to my house, blamed my daughter for braking it. Very upset. Will NOT be getting anything from here again.

Good prices..lots of selection..great salespeople

The customer service was great. I will go back.

Low on supplies. They may need to order a little extra of the popular items.

Very helpful staff. Sales rep. found what I needed and the cost was a much better deal than my cell phone service was offering the product for.

Evan and Alex were very helpful 10stars if incould

The staff helped me as soon as I walked in thr store. Got me to where I needed. And took good care of me. Amazing!

Got a laptop and it runs fine, no issues with pick up. Got there right after it closed yesterday. Thought it closed at 21,but it closed at 20

Had a question about my computer. The gentleman who helped me answered my questions to his full knowledge. Witch was very helpful and appreciated.

50/50 in deals and customer service, but they are doing everything they can

Good Service...but they do not accept phone calls from their customers. Its like pre WWII. When You had to GO TO the store to shop. THROWBACK To older traditional marketing, might work ?

I had an employee tell me a service specialist would be with me momentarily. I stood there for 20 minutes without help and left as said employees seemed to walkbaround just enough to appear busy but not actually talk to anyone.

Always a great day at best buy. Amazing customer service.

I love the store..but was unable to pre-order and pre purchase an arcade 1 up machine through customer service in front..I spoke to several employees in front August 1st 2021 at 11:30am - 12:15am

I wont shop here anymore, as you can no longer can call store on availability,you gave to talk to a call center,which never knis on availability at the store.we have shredded our best buy credit card to us it no longer has value,I dont have time to drive from store to store,checking on oroducts,products, a consumer should be able to make that call & be over

Geek squad to the rescue. In no time at at all, Austin got my smart phone back to normal.Thanks

Staff is sometimes helpful. Staff members are not up to date on there products only geek squad is

Curbside pick-up was a bit irritating. Received an e-mail that my order was ready to picked up, only to arrive and discover they were not open for pick-up for another 35 minutes.

Helpful staff, and they price matched! 👍

Consistent service here, not good not bad.

I will never buy or recommend Best Buy to anyone. The have the worst customer service ever. How do they not contact you that they canceled your order. Then trying to get a refund was the biggest hassle ever. I finally got my refund today after 3 months of hell going back and forth corporate and the store. They keep giving me different stories and changing stories on who is suppose to give me the refund. After almost 3 months of fairytales I gave up talking to anyone at Best Buy and went though the better business bureau. This is one company I would not miss if they went out of business.

Ive always liked Best Buy. Theyre friendly and professional for the most part.

I always have a good experience at Best Buy. Except the one I walked into just felt like a ghost town. I asked for 4 items and they didnt have a single one. I got one thing on my list. I hope they stock up soon cause Id really hate to have my business go to Walmart.

Great customer service, excellent shopping experience!

Bought a Switch it arrived, i used used app for contact-less pickup. It worked and ran smoothly. Happy with purchase.

Helpful although it took me standing there for 10 minutes before I got help but the young man that walked past me saw I was looking and needed help stepped up right away and was awesome!

I can always count on Best Buy for every electronic thing I need

I went to this store looking for a wireless rearview camera. Asked FIVE different employees (who were not with other customers) for help but none could be bothered. They all said they would get someone to help me...I waited for someone for 30 minutes but they never came. Dont waste your time at the Greenfield store...shop online.

The employees here are overly involved. They literally follow you around asking if you need help finding anything. It’s impossible to be anywhere in this store without an employee breathing down your neck..... including the bathroom!

Great Customer service in atmosphere!

Easy to find what I was looking for, store was clean as well.

Recently went here for a headset and purchased a logitech from them. The sound is perfect and the audio capture is great too. Got this for $29.00. You cant beat that for what its worth.

Looked at appliances. Should have more plugged in to see how they work. Sales person was very helpful. Prices arent bad but can be beat elsewhere.

Overpriced and prices not marked on some items I was interested in.

Did not have what we wanted but were helpful

One of the better Best Buys. Depending on the time of day.

Love the store, but wasnt enough employees to ask questions all were busy helping customers which is a good thing.

Meh......they never have anything I want here... and I was in the BOSE aisle tinkering waiting for someone to ask me if I needed help...... he was too busy on his phone ..... those two younger men lost a $1500 sale from me...

A+ in client service

Not much help so I left without a purchase

Flush on good T.V. deals. Laptop prices competitive. Any thing else can be bought for a better price and quality locally or off line. Clean and friendly.

Bought a $100 gift card on 12/19/20. The code on the back of card had already been used. I went to store they wouldn’t do anything. I contacted Best Buy customer service number multiple times over phone. They lied to me and said they would send me a $100 Best Buy gift card by mail. After weeks of not getting the card I called and they told me there was nothing they could do. Their customer service is useless. I will never shop there again. I am out $100. I would recommend never buying a gift card there because if it doesn’t work your screwed.

Great experience .Good information from Austin and Jackie and another person. (Sorry, cant remember his name).