Wow, cant say enough good things about this bike shop. We have bought a couple of bikes from them and they are extremely knowledgeable and very helpful helping us pick the right bikes for our needs. A recent example of superior customer service, one of the bike frames we purchased broke and they took care of working with the manufacturer to get a full replacement. Outstanding experience. Great bike shop!!

Stopped by as a recommendation from my sister to have 2 flats changed. Asked Ethan to teach me how to do it and he was 100% professional, helpful and patient. Honestly he was one of the best employees Ive ever encountered at a bike shop.Then he was courteous to help my mom pick out a bike, build it, and through on the accessories for it. Would absolutely recommend and will be going back when Im in town again

I’m so glad I checked out this place first! So friendly, welcoming and had the item in stock I was looking for!

They packed up a bike to ship via American airlines to Ecuador. Great job, got it done days ahead of schedule. Fast, friendly service.

Needed Saris hatch huggers so came here. Kid behind counter said they didn’t have them. I walked over to their bike rack section where they did have them for 8 more dollars than suggested retail. I stopped coming a long time ago when pretentious manager told me they don’t have sales.However I needed these in a hurry so couldn’t wait for their competition to open. This place is for people with more money then sense.

Got two new tubes today, the staff was helpful as always and I learned more about my bike as far as derailleur maintenance and possibly going tubeless. Excellent shop, would definitely recommend.

Great shop full of knowledgeable staff that will be honest w/ you about their bikes vs other bikes they don’t sell. They’d rather a rider be happy w/ their purchase regardless of shop. That type of business model and honesty had me come back after going to other bike shops. Support local. Ask for Woody, he’ll steer you rt.

If you like bicycles you will love this place.I have received both expert advice and friendly service on my recent visits there.

Dillon saves a Vacation.I was taking my bike on a trip and did not check it until the night before to see if it was ready to journey. Well it was not. I needed Tires, tubes straps for my pedals and my gears to change properly. I arrive at the store at 10am hoping to at least get my tires working and was resigned to the fact that my bike may not do well on the trip.Well they took me right in and an hour later or so I have, New tires, tubes and well tuned bike all performed expertly right in front of me.Dillon was capable, informative and actually seemed to care.Thanks guys you really helped me out.

Everything was positive. Woodie is great. Thanks. Ole Steve from Bennett.

Thanks Lindsey and Woodie for the 1st tune up on our Specialized Como and Vado. They are running better than new - no exaggeration. Love the family style service. If you want advice you can get it; if you just want the bike sorted that’s fine too.

Great place for all your cycling needs.

I went into de ORO looking for shoes. I even called ahead of time to make sure they had shoes. When I arrived, not one of the three people working came over to help or answer questions. One of the guys working was assisting a customer, but the other two were not interested in helping me. After trying on two pairs of shoes, I gave up and headed to the door. When I walked out, no one said a word. I guess they didnt want my business. I went to the Trek store down the street and was greeted immediately, helped, and sold a pair of shoes. Easy and simple.Other people Ive talked with about de ORO have had similar experiences. The consensus is that if you are friends with someone that works there, they will treat you great. If not, dont waste your time.

Cycles de Oro is THE bike shop in the area, the only one I will ever go to. The owners and staff are experienced and well-versed experts. Whether you want a modern racing, touring, or casual cycling bike, or a vintage or classic racing or touring bike, this is the place for you. These folks are the local experts, no doubt about it.

This is the best bike shop in the region. How many bike shops have served a community for over 40 years under the same ownership? Very few. They will not sell you the most expensive bike they can...they will sell you the bike that is right for you. They are great working with kids and new riders. As the assistant coach of a MT Bike team, I always feel comfortable sending new riders to their shop. They have an incredibly knowledgeable staff that has also been with them a very long time. Their service dept is top notch. Competition in the biking industry has become brutal, with bike manufactures and stores appearing and disappearing rapidly...you can know that Cycle De Ore, Precision, and Giant are rock solid.

They sold me a bike that didnt fit and they knew it. I kept telling them that it didnt fit. To fix the fit they encouraged me to buy a $60 seat post that would place the seat further back to make more room for legs. Didnt work. My fault I should have rejected buying the bike. Ordered a new seat and they didnt order it for two weeks so I cancelled it. I was told it would be there in 3-4 days. All they wanted to do is talk without any follow up. I stopped going there after all the runarounds. $2800 for a bike and this is the service one can expect? I had a flat tire two weeks after I got it and called. No offer to pick it up and fix it. I asked Trek if I could pay them to pick the bike up and fix the flat and they were at my home in an hour. Returned it same day. I spent another $1200 on bike riding gear accessories at Trek. All of this could have been Cycle D Oros business! Incredible service at Trek on a bike they didnt sell.

I thoroughly enjoyed purchasing my new bike this morning from this place (Woody). I was nervous since I hadnt been on a bike since my teenage years and it was recommended to visit and speak with Woody about being measured properly for a bike. I didnt know there was so much information in the biking arena! I dropped by their twice(Dillon helped me the second time) before making my decision today. I look forward to my new fitness experience. Everyone there was very helpful and accommodating and put my mind at ease (especially when I first rode the bike last week ..thanks Dillon!). I would HIGHLY recommend this shop to everyone looking to ride and experiencing great customer service!

This is a really cool shop. There are lots of vintage bikes to look at, some of them were even built by the owner. Staff are very knowledgeable and passionate about cycling. This place has been serving Greensboro for decades and has earned many loyal customers (myself included).

Great shop and nice people.

Recently had a wonderful experience. Brought bike in on a weekend, knowing it was doubtful for the repair to be done right then. It was, and at a reasonable price. Cannot say enough kind words about the staff at Cycles, and Im thankful Greensboro has a shop like this.

Been dealing with these guys for over 25 years. Still riding a cycle purchased from there 11 years ago. Stoped by on a Saturday a couple weeks ago to check out eBike selection. Due to covid-19 selection was very limited for a guy that needs XL bike.Sad I could not purchase from these guys since they have been my favorite cycle shop for years. I highly recommend them. Next time!

Worse shop I’ve dealt with, I had high hopes until the mechanic put minimal effort in while the owner talked his employee up. They voided their warranty and tried to blame me. I recommend any other bike shop.

Hope you don’t need to use the warranty offered by Cycles D’oro, as they are not reliable at all. I bought 2 bikes from them and when I requested to use my warranty regarding a suspension issue I felt like my problem was completely neglected. To begin with, they didn’t have any loaners or spare part that I could use my bike. It’s been 4 months and I haven’t had it fixed yet.

They just moved to 701 Hill street and Battleground Ave. The new location looks great so far. The staff is superb. Theyre extremely knowledgeable and wont try to over sell you on something you dont need. They seem to genuinely care about their customers. Im new to the world of cycling and they have definitely helped me get started. So, support this local bike shop even if you can save a buck by ordering online, because the relationships they have with customers is worth it.

This past weekend, I had the pleasure of speaking with Woodie who was extremely knowledgeable and took the time with me and my husband to discuss the perfect type of bike for me. It was so meaningful because he took into account that Im going through chemo and although we did not purchase this past weekend, well be back! He made such an impression on us that I had to write a review! Thank you for being awesome at what you do!!!

Best customer service Ive received maybe ever. Extremely helpful, knowledgeable and patient. Walked in at 6:30 on a Friday(they closed at 7) with my 3 year old son and they were not pushy or trying to hurry me off. The owner even offered to stay as late as needed. One of the ladies who worked there even took my 3 year old son outside, put a helmet on him, and let him ride a bike around the parking lot while was talking to Dylan about the bike I wanted. I went to several competitors before I went to Cycles and I was not treated the same. Im a big believer in finding a bike shop before you find a bike. CDO is my spot now.P.S. I ended up getting the Giant Talon 3 29er and it has been amazing to ride!

Great bike shop, the folks are so much fun... i should pay them for the entertainment they provide. AND... they sell some great bicycles. i think that between me and my wife, we have purchased four bicycles from Cycles de Oro - two new ones, two previously loved bikes.

Very knowledgeable and friendly!!

We have purchased several bikes and quite a few accessories over the years from Cycles. If you live anywhere in the Triad area, this is the place to shop. They have a great staff and certainly have anything you could possibly need from inexpensive transportation up to very high end. All the best brands are here.Dale Brown, the owner, has also been an extremely active advocate for the local biking community. This is a wonderful local business to support!

I know absolutely nothing about cycling, but I can assure you these guys do. Very very helpful when assisting me over Christmas. Thank You

Authentic bike enthusiasts that run a good bike shop! 1st visit today, just an hour before closing. I know most times this is the worst time for customer service, but I was treated great! I was leary of going right from work because I had my dog Kipper with me and he was hyper from being inside all day. Everyone was very helpful specially Willie, thank you! Picked up a few things I needed and with the sale going on I got such a bargain! Ill be back many times!

CDO worked with me on a custom build on a bike frame I had. What a great experience working with the knowledgeable staff. They listened to my wants and needs and gave me sound advice. The bike they built for me surpasses all my expectations. It is great to deal with professionals. Thanks Steve, Woody, Robert and Ben.

Great place for equipment! Staff is super knowledgeable, friendly, and honest!

Confusing signage to enter the store, but once in they were great.

Bought my first real bicycle here. Great people to work with. The bike mechanics are very knowledgeable. I have recommended several of my cycling buddies.

Had an issue with my bike in the mail, but reach out to cycles de ORO and Dale took care of me the whole time. Really great customer service!

Excellent customer service! They have always been helpful when I go into the store. Recently I needed a wheel trued and the mechanics were quick to help out so that I could get back out and riding!

Customer service not great. Walked in at 6:30PM on a Friday and expressed we were looking for a kids bike. The guy (didn’t get name) pointed to the bikes and wasn’t very helpful, at all. Guess they don’t need to sell kids bikes. Went to Trek and they were helpful as soon as we walked in the door. Selection of kids bikes for 3-5 years olds weee only limited to 1 girls bike and 2 boys bikes. No real options.

Love this place! Excellent customer service, competitively priced, and great turn around time on maintenance! I definitely recommend Cycles De Oro for all your Specialized/Giant brand needs and wants!

I have to say, my wife and I ended up here incidentally while visiting Greensboro. We were new to cycling and thought we would pop in. Dale and his team were so friendly and helpful, they fielded a lot of our questions and concerns. They even helped us narrow down what type of bike we might want for our needs. Long story short, we bought both of our bikes there and we continue to return (even though we are 3 hours away!). I have made a handful of trips to Greensboro JUST to go to Cycles De Oro, and it has been worth it every time. Everyone there is patient, accommodating, knowledgeable, and friendly. I never feel judged for asking what I think is a stupid question. They just love bikes and cycling and now I do too. Definitely take some time to visit Cycles De Oro if you are in the area!

Great selection of all types of bikes, wonderful staff (thanks Kathy) & gorgeous selection of old frames to look at. These peeps know bikes and love riding

Nothing but good things to say about this shop. I went there for a tune up on an old bike and it didnt work out like Id hoped after paying for it. The owner, no questions asked, gave me the credit towards a new bike, which I gladly bought from them. The bike came a week faster than they said it would and Ive never been happier. 5 star experience from a 5 star staff and business. I will be doing my business here from now on.

After trying 2 other bike shops, finally found cycle de Oro. They were able to repair and tune my derailleur and brakes, something that both other mechanics could not figure out. So yes, its where I am going from now on. Thank you for getting me back on the road

Friendly staff and Woodie was very helpful, Ill be bringing my bike here from now on. They have a large selection of great name brand bikes.

Very helpful. Explained everything to me. Made some adjustments beyond what I knew I needed. Nice folks.

The staff did not help me find a bike that was right for me. They did not ask me any questions on what i was looking for. I took it upon myself to ask questions and i still walked out with a bike that was not right for me and i didnt end up finding that out until after my purchase. When i tried to return the bike they told me i can only get store credit which was not said before my purchase. Horrible experience.I would love to rate it 0 stars but unfortunately i cant.

Woodiei is a national treasure!

Great shop with fast, friendly service. These guys helped me get my daughters bike back on the road. If youre looking for a new bike or have a bike that just needs some TLC then this is the place for you.

I have purchased a few bikes at Cycles de Oro over the years. More than satisfied each time.Excellent service after the sale.I would recommend to anybody at any level or type of cycling.

Awesome place. Great prices on bikes with expert help

Great Bike Shop! I consistently go to see Dale and his team for my bike needs. They always have treated me with professionalism. I love the new shop layout, and it is so much easier to move around. I send anyone who has an interest in cycling to CDO. I do cycle a ton of miles a year, and teach a spin class -so the question comes up a lot. The staff will try to match the bike purchase to your needs, and do not oversell something that you do not need. For those new to cycling, please do not be thrown off by the prices or variety in choices. The amount of technology, Service, and quality surpasses anything that you knew of in the past. The important part to any purchase is the Service, and CDO delivers!

Casual cyclists may be treated with disdain depending on the employee on duty but Cycles continues to be THE shop to go to in NC. A bike snobs heaven. The owner, Dale, has the chops to prove his legendary status as a retailer/cycling advocate

A TRUE Local Bike Shop!I was in the market for a new mountain bike and had been searching in my local area and I just could not find what I was seeking. I emailed Cycles de Oro and received a message from the owner, Dale, stating that he had the bike I was seeking at the best price that I could find anywhere. I drove an hour from Carrboro, NC to make the purchase and was not disappointed. They had the bike tuned up and ready for me and the purchasing process was very personable. I could tell that Dale genuinely enjoys getting people on bikes.Also, this is a really cool shop and is as much a museum as it is a bike shop. The walls are filled with vintage bikes. If you cool old race bikes, check out this shop!

Love this place, Walked in here because my cousin worked here and got my first real mountain bike I have had that bike for 10 years now. This bike has been flawless thanks to these guys service center. I fell off from riding my bike for a few years and have deiced to get back into it. And I was ready for a upgrade. I walked in the shop this week for the first time in a couple years and the owner spotted me knew who I was gave top notch customer service. Next thing I know I am walking out the shop with a smile on face and the receipt to a new Specialized MTB that is on order. Guys like Dale and Ben are why regardless of how big or small my bike needs are I will only come to these guys.

Very knowledgeable and helpful.

Excellent customer service, top notch road cycling products, and a long time locally owned community supporting bike shop.Ive been shopping at Cycles de Oro for decades. Dale, Charles and their staff are knowledgeable, friendly and support the cycling community selflessly. Ive bought 5 or 6 bikes here and each time I got a machine whos quality was unmatched and when I had technical questions or needed service, was taken care of immediately. Im sure you can find a better deal on specific models online, but is it reasonable to ship your bike to that shop or seller to have them tune it up or fix something that is a manufacturers defect?I highly recommend cycles de oro and will continue shopping there in the future.

We shopped several bike stores before purchasing at cycles de ORO. They were very helpful but not overbearing. It was a great experience.

Only giving 1 star because I cant give 0. Took my older Cannondale bike in to have work done on it, service tech was honest and told me what needed to be done, being a proprietary part, they couldnt get ahold of it. The older gentleman, I assume the owner took the opportunity to tell me on my way out to get a real bike and sell my cannondale on craigslist. Look pal, some people cant afford to buy an expensive bike as a first bike. I will never, ever, ever take my business here again.

I scheduled a professional bike fit assessment a couple Saturdays ago, because the guy who does it was well recommended. After a 35 minute drive from my home in another county, I arrived only to be told that the guy I had an appointment with was not there, he had a family issue to attend to. He had neglected to take down my number when the appointment was scheduled, so nobody was able to call me beforehand. The guys working there said he would be in after a few hours, and asked it I wanted to come back or wait. I politely declined, as I had other obligations that day and its not like it was a 5 minute drive across town. One of the employees took down my phone number and said they would have the bike fit guy call me to reschedule. He has still never called. This was my first time ever going to this store and now it will be my last, unfortunately.

Drove up from Danville Virginia to look a a Giant bike that I had researched online....I had narrowed my search between the 2018 Cannondale Trail 5 and the Giant Talon 2..... We arrived just as they were opening on a rainy Tuesday morning.....They’re were several people already waiting for them to open the doors.... My friend and I saw the Giant Talon and went right to it, as Woody the bike mechanic began to assist the other customers.....Ben the salesman greeted us very politely and told us that he would be happy to answer any questions that we may have about the bike....I asked if I could take it for a spin....even though it had been raining he agreed....I feel in love with the bike after riding it..When I came back inside I must have asked about a hundred questions.... Ben and Woody answered every one of them even though I didn’t purchase the bike at the time because at the time they only had the large frame in stock and My size is right at the cut off from medium to large...I wanted to talk to my friends who ride often to get their opinion before making a decision... I even called back several times and, even though they were busy Ben and Woody took the time to deal with me and my questions.Long story short I returned today to purchase and pick up the bike and the minute I walked through the door I was greeted by a friendly Gentlemen with an apron on.....Turns out it was the owner Dale.He was as friendly as they come....Ben was there and they had the bike ready for me...I had a great conversation with Dale, truth be told I could have sat there and talked to him all day...he was that nice also he knocked some off my total purchase....In concluding my experience With the whole Cycles De Oro was nothing short of Stellar!!!I would definitely recommend them to anyone who is interested in purchasing a bike or needing service for a bike...

I was treated like my money was not good enough for these people. I had my intelligence insulted, $3.99 for each spoke ! I have met others who were treated just as shabbily, and will never do business at Cycles De Oro. I just wanted to buy spokes for the 2 bicycles I was restoring at the time. I payed $10.00 for having the lengths I would need and of course I did not expect to have this done for free, but I did expect to have it done right. Do these people not know just how small 1 millimeter is ? If it comes out to be 300.8 millimeters then you just go with the next size 301 millimeters is that so hard ? Really Did I look that stupid ? Customers should always be treated like you want their business. Mr. Dale Brown do you have any idea how your staff treat your customers ? If you condone such behavior why dont you get out of the business. I almost lost my temper before I could get out of the door, With all of the lunaticfringers, running around this country these days, it looks like at least one of them would stop by your establishment.

I run a little bike shop and every time I visit Greensboro I make sure I visit Cycles de Oro. This last weekend the shop was hosting the Ferrous Foray casual bike ride, social with food and refreshments and a wee little bike show and swap meet and was the perfect excuse for a visit. Though the weather was a big threat it held off until we were finished with our activities. They hope to host these gathering as often as once a month. The shop also hosts serious races, centuries and bike events with a national and international footprint and local people are fortunate they happen in their backyard.One thing I needed was a special spoke for a fancy Shimano wheelset. While I stock over 20K worth of spokes I did not have one of these. Oddly many shops no longer stock spokes for sale individually, build or even true wheels like in the old days. The reason is economics. It seems nowadays everyone wants high grade Swiss spokes that seemed to be priced by Senior Swiss accountants that must split the profits every time they raise the price. Couple this with several dozen lengths, several dozen styles, shapes, wire gauges and even color and you have a mess on a commodity that forces you to buy between 100-500 identical pieces to sell just one! Cycles deOre may not have solved this problem but they have invested in a custom spoke machine that despite costing thousands of dollars itself allows them to provide spokes in any length affordably. Bravo to them.My problem that day was that this common wheel (at one time it was) needed a spoke that could not be found in singles from the manufacturer or in less than batches of three ( $30 on Amazon) in the correct length even on Ebay! Well the DeOre staff gave me only fleeting hope in finding the spoke and special magic spoke nipple I needed as they claimed they never sold these wheels! It was then they saddled me with the task of a little treasure hunting, organizing, stuffing the tip jar and pushing a broom with the knowing nod of the hopeless quest laid before me.Well I found after careful searching they had what could be found nowhere else; the fabled 288m black bladed aero spoke with treble sized alloy nipple and magic rim washer. An exact new replacement. The price was unbelievably low as well. It was like my money was no good there. Their new store is a treat with new and old bikes woven into a lovely blend of nostalgia mixed with modern technology. I look forward to another visit soon but I sure hope I dont need another spoke like this.

They always help with good drives for F3 Greensboro

I am new to cycling and went here for information. Wow! I got it! Woody was so helpful, full of knowledge and expertise. I came back the next day ready to ride and try some bikes. Woody again was super, out in the parking lot with me, showing me the gears, even the safest way to get on and off the bike. So encouraging! I bought a mid priced Specialized hybrid and after just one ride know I wil be into cycling. Also a big thanks to Tracy for her input! Vist Cycle de ORO...youll be well taken care of!

Terriffic to do business with. Staff went out of their way to help.Very knowledgeable .The local Chain store competitors do not have the Experience of the CDO Staff.

Being completely ignorant of cycling, and not sure what size, type etc bike to purchase for what I intended to do the staff was extremely helpful and knowledgeable. After spending time answering all of my questions, sizing, adjusting, and doing a check up on the bike I peddled out of the store and couldnt be happier!

Cool store but a bit frosty...robert and sean and ben are always great on an early morn. drop bys for some minor work.on the other hand, steve was/is ... i dont know. used to go to them constantly but just dont care for steves aloof vibe. im not one to bother them when working but when asking steve about something simple on my brakes (whne he was free), he just shrugs and walks off.phooey on doro unless you drop big coin I reckon.you get much better service at revolution or rei period.

I bought a very expensive, customized bike to use for half and full ironman length competitions and had Steve handle fitting it PERFECTLY for me, due to my small size. Everthing that I have ever bought from cycles de ORO, as well as the entire staff that work there have always been AWESOME!

Great selection and service!

These people take service to the next level.

It really is the shop to go to for repairs and service.

Expert enthusiasts who have what you need.

Excellent services!

Excellent service!

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