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Prostone Granite & Cabinetry
312 Dougherty St, Greensboro, NC 27406, United States
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Prostone Granite & Cabinetry
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ST
Review №1

ProStone is a fantastic organization to work with. Very professional from start to finish. Highly recommend them and will no doubt use them again!

Ja
Review №2

We have used Prostone on our rental properties and own homes. All of the staff were friendly and helpful. The plan the jobs well. All of the jobs they have done for us have turned out great. I would highly recommend this company .

Ly
Review №3

Pro Stone did a great job on our bathroom countertop! David was very helpful during the selection process. He never rushed us and and answered every question. The people that measured and installed for us were also very professional. We are so happy with the results! I would recommend them and will use them again when we remodel our kitchen.

Br
Review №4

Great guys to work with. Really helpful with the selection process. They explained the merits of all the available choices then let us choose the look and budget we wanted. Great installation experience, on time and good craftsmanship.

Br
Review №5

Very knowledgeable about their products, showroom gives ideas about edges that you can choose from and samples of available counter tops to help in making choice

ro
Review №6

My experience with Prostone Granite was outstanding. I was impressed by their professionalism, punctuality, quality of work and value. From the moment they rolled out their carpet, I knew I have the right team to work in my house.The job was done, and my kitchen had a different appearance, as well the bathroom, with my new cabinet.Thank you Dave for your customer service skills, for your patient, and for answer me to all my questions I had. I am very happy with my choice, and I definitely recommend you to my friends.

Dr
Review №7

Prostone was my third estimate for new quartz, and they got the job. Dave was a pleasure to work with, and make everything as smooth as possible. I got the best price, plus I wasnt looked down on or told to choose from old remnants (as can happen at certain marble factories in the Triad). Loved that they were flexible on choosing the exact pieces for my job and let me come in a couple times. Highly recommend Prostone!

Ma
Review №8

We noticed the Prostone truck at our neighbors and a few days later we spoke to them about their experience. Not believing the exceptional experience they claimed, we decided to check out Prostone for ourselves and boy, are we glad we did! David was extremely helpful with the selection process. Measuring and installation was without drama! Everything went smoothly from beginning to end. Our kitchen looks fabulous and we’re moving on to the bathrooms and Prostone will be our ONLY stop for tops. If you are in the market for beautiful tops at an extremely affordable price, check out Prostone. You’ll be glad you did. We certainly are.

La
Review №9

One of the best customer service experience Ive had. Dave was always there to answer my questions and often picked up the phone on the first ring. After shopping around quite a bit, Prostone gave me the best deal in town along with the best professionalism. Installation itself was very organized, prompt and again professional.Thanks to Dave at Prostone my counterops were one of the smoothest part of my overall Kitchen renovation and I am so grateful.

He
Review №10

Gary in the office was very nice and professional. They have a nice show room with a good selection and were prompt in scheduling our estimate. The man that took our measurements did it with a tape measure, which was different than the laser measurments other 2 companies that prepared quotes for us (I didnt know the importance of this at the time). The crew that did the installation was also nice but didnt seem very experienced. They had to fix our kitchen island to the floor in order to secure the weight of the new countertops. At first glance things looked good, but after the crew left we noticed that the island they screwed down was now crooked (off by about 3 inches). My husband went to fix/straighten the island and then realized that only 2 of the 13 screws used had actually penetrated the floor. We also found screws hanging out that impeaded our lazy susans ability to spin and other screws that damages to our cabinets. The company that came in and did our backsplash (after our countertops were placed) pointed out that the countertops werent cut to the correct specs and there was a big gap between the wall the granite. I know now that most houses arent perfectly square so most granite/quartz companies use a laser to measure. They then use the laser measurements to make a template of your kitchen so the granite is cut true to your actual dimensions. We went with prostone because their prices were the best and they were nice/professional to deal with. We are still overall happy because we were able to straighten the island, fix the screws, and mostly fill in the gap with grout but probably will not use prostone again.

Ta
Review №11

Quick and professional! They are respectful of COVID 19 protocols in their business location and in your home! And they have a cash price discount!

Aa
Review №12

Dave was great with getting everything set up a really great to work with, the install went quicker than expected.

Do
Review №13

These guys are the Best!! They care and definitely get you on their schedule right away. I was referred to them by a friend. It all started from the first warm phone call, the lady was so incredibly nice, David is also wonderful who always stays in contact with you through it all and will let you know step by step, to the young gentleman who came out to measure, which was precise, and all the kind, fast hard working installers who smiled the entire time!! One of the most respected companies who I highly recommend!!

sh
Review №14

Started this process during A stay at home order. I email through their site about product and such. David was amazing. He responded promptly answered all my question and as soon as they we able to safely open he reached out to me so we could finish up. They were professional from start to finish. Will use them again. Made the whole process easy especially during a trying time.

Br
Review №15

We love our countertops from Prostone! David was great at helping us along the way and they make sure you are happy with the final product. We compared costs with other local companies and they were the most affordable.

Ki
Review №16

The customer service was excellent and the craftsmanship is superb. Very pleased.

De
Review №17

The Prostone salesman, David, was very professional. He provided us with many options and no PESSURE. The installers were prompt, fast, and efficient. They were kind, courteous, and worked together. I would highly recommend Prostone to anyone. The price was great also.

Mi
Review №18

Great selection, reasonable pricing and friendly staff. We selected the stone from a variety of choices and the installers measured and fitted everything perfectly. Our experience from start to finish was excellent. We are very happy with our new bathroom sink cabinet countertop.

Ha
Review №19

I have worked with Prostone Granite for several years. They are very professional and doing a great job on installation. I have worked with other fabricators who can not do a seam as good as Prostone does. They have outstanding turnaround time. If there is an issue, they immediately follow-up and take care of the issue. I highly recommend them.

Ne
Review №20

ProStone did an excellent job installing oversized granite countertops in our home. They had the best price and their crew was very professional and did an excellent job of cleaning up after the install. We will be calling on them again when we start our bathroom renovation!

Di
Review №21

Great service through and through. Dave was extremely helpful as soon as I stepped through the doors. I stopped by two other stores but ProStone had the best pricing and their team was much more knowledgeable. 10/10 I highly recommend Dave and his team!

Ca
Review №22

Prostone was amazing to work with. They were extremely responsive and were able to do our countertops within one week. The countertops looks amazing.

Te
Review №23

ProStone did an amazing job! I love my new countertops. They beat the big box store prices by almost half and I was able to get them installed in 3 weeks instead of the 12 week time frame from the big box store.The installers were on time and did an excellent job installing and cleaning up afterwards.

Ar
Review №24

David Vizcaino is very helpful and professional dealing with clients, always he is helping and providing the best service, he is the best manager I have ever seen, we are building and flipping houses in the triad area, we are dealing with different stores and home improvement venders each one has multiple managers but David is the best best best, he is answering everything when you call him, even when you are tied up with critical schedule he is trying to do his best to help you.

Li
Review №25

I was in the process of remodeling our kitchen, waiting for a template drawn up from one of the big box stores. After a week and no appointment scheduled, I drove by Prostone. I walked in off the street, met with David, and he provided me an estimate within minutes. I had the measurements taken and an installment date before the other provider called to schedule a time. The countertops were installed within 3 weeks of my first visit - even with Christmas break. Not only that but the final price was half of what I was quoted by the big box store.

Ka
Review №26

I love my countertops! ProStone was very helpful in helping me decide on the perfect countertops to go with my existing cabinets. The gentleman who came to measure my countertops was on time and very professional. The installers was on time and completed the job without any issues. Everyone at the warehouse was amazing! Thank you! Will be back for my next project!

Bi
Review №27

Outstanding job. Our 2nd time to use this company. Highly recommend!

Ka
Review №28

Dave was especially helpful with the selection process. Many choices are available in all price ranges. Technicians arrivesdon time for measuring and installation appointments. I used Prostone for 2 different projects and would definitely use them again.

Ri
Review №29

My wife and I visited several stone places but went with Prostone because their price was very fair and we felt more comfortable with them. Adam did a fantastic job explaining all of the details of our project. My wife and I had many questions and he took extra time to answer our questions and make sure we got exactly what we wanted. The install team was very proficient and professional. We had to have 1 seam in our kitchen, but they did such a good job you cannot even tell it is there. These guys are pros. I would recommend them to anyone.

Br
Review №30

I could not be happier with the granite & vanity I purchased at Prostone. Gary was helpful and knowledgeable in my selection of granite. He was always available by phone or email and if issues arose he dealt with them quickly and fairly. He was concerned with making me happy with my granite and vanity and he was successful! My kitchen and master bath look beautiful! Thank you!

Su
Review №31

Pro Stone Granite installed our granite yesterday and it looks wonderful! Gary in the office and the guys that installed were very nice and professional! We are very happy!!

Je
Review №32

I highly recommend Prostone for your stone top source. Customer service was helpful & communication was very good.

Gr
Review №33

So I have these people come out to my house to give me an estimate and the gentleman says you can save money if you remove your current countertops yourself. Then the salesman gives me a price then tells me to subtract$300 if I removed the countertops. After signing he says oh Im sorry that cant be removed. Then I go pay my deposit and Im told oh Im sorry again we have to come back out and do a template but we cant come until next week so they cant be installed when I told you. Just be prepared for what ever youre told to not be correct.

cs
Review №34

Prostone did a great job installing our marble countertops. They are absolutely beautiful. Suki is amazing, she worked very diligently to make sure I had my countertops installed before thanksgiving. Every one was very helpful and the job was done on time.

Je
Review №35

I couldnt be happier! The moment I walked in Gary Shaw took care of me and was extremely helpful. I picked my granite and everything they said they would do they did. The install was professional and they cleaned everything up. The granite looks awesome and I highly recommend them! Thanks!

Da
Review №36

Didnt chalk some areas around kitchen counter top. In the contract we asked for the cut outs and Ross agreed and wrote it in there. The crew who came out didnt have them. We received a wider but much shorter cutout after waiting two weeks. By the way we even paid $50. to have the cut out sides polished. Ross said the owner would call. I waited 2 weeks. No call!

Ro
Review №37

What nice people to deal with, down to the installers. Very professional work and the quality is excellent. So glad we chose Prostone of Greensboro for our upgrade, we could not be happier.....Ronnie and Judy, Burlington, NC

Na
Review №38

Loved working with ProStone. their staff was very helpful and they were able to install our counter tops weeks before other companies we looked at. I would definitely use them again in the future.

Ri
Review №39

Prostone has very good pricing and their work/craftsmanship is excellent. Gary is excellent to work with. He is very considerate and doesnt miss a beat. Highly recommended.

Hi
Review №40

The folks at Prostone were pleasant, professional and easy to work with. The install team did a great job ....I would recommend them without hesitation.

Ki
Review №41

If there were 6 stars, Id give it to them. Easy to work with. Theyll send someone to your home to measure (not good English, but thats okay) and then you can go pick out your granite in the store. BEAUTIFUL job. Theyve done tons of installs and know what theyre doing. They start around $27 a square foot installed. It can go up based on the quality of granite.

Ca
Review №42

We remodeled a bath last spring and Prostone did the countertops. We were very pleased with their work and professionalism. We are getting ready to do our kitchen remodel and plan to consult Prostone again. Good people to work with and price was reasonable.

Hy
Review №43

Tried to get these guys to do an outside kitchen and the sales guy told you one thing and the owner told you another. Their field guy wouldnt take measurements unless the area was completely clean first. Have these guys never worked on a construction site?I agree with another reviewer when they said that they acted as if they wanted my business but didnt Need my business. Must be nice to be so flush with work! At one point the salesman got so frustrated when the estimator told me things worked one way that didnt agree with what he was telling me and told me to either agree to the terms as he described them or take my business elsewhere. Best thing he told me over the course of our communication!I gladly accepted his offer to get my deposit back and paid $200 more to another company so I didnt have to be stiff armed and treated poorly because they couldnt keep their stories straight.Even worse is they knew I was a referral from another customer but I assure you that I will be the last person he sends their way after hearing how things went. Shame.

Mi
Review №44

Great selection of granite to choose from. Very reasonable prices that include all installation.

Na
Review №45

They made a mistake and would not honor the original price they quoted. I am a kitchen designer and this is the second job they screwed up. The first time they made good with their mistake which is the only reason I gave them a second chance. They may be $100 cheaper than the competition but it is not worth the slap in the face I got. They have incompetent people quoting jobs and have poor business practices. They have lost all of my future jobs and jobs of the contractors I use, all over $300. DO NOT USE THEM!

Su
Review №46

ProStone did everything right! Customer service off the charts!

ro
Review №47

About 2 weeks ago we decided it was time to get a new kitchen counter top. That weekend we hit a couple of very large and well known DIY home improvement stores (you know the ones) to get some ideas of whats available and we also got some estimates. Then we went home and surfed the net to see what other options were available. We checked out many sites and really likes the Prostone site since it let us play with different color options with the counters and our cabinet and flooring colors. My wife gave them a call and talked to Adam, who was very helpful, and then we went down and talked to him about options. We took some samples home with us, and then called him back the next day to order the counter tops. He told us we could have them installed the following week, when the big DIY places told us 3-4 weeks. Prostone also was able to get us a price that was over 25% cheaper then the others. They dont do plumbing though so we had to find our own, but that also proved to help us reduce our prices from the DIY store quotes.The Prostone team arrived this morning to do the installation, and less than 4 hours later they were gone and our kitchen was transformed to something that looks so much better, cleaner and more modern. The technicians worked hard, were very polite, and did a great job!!We would highly recommend that anyone interested in new stone counter tops to check hem out, and we dont think you will be disappointed (although there are always some whiners on these reviews that would never be happy with anything)

An
Review №48

They asked me to review them on Houzz, but I do not have an account there. So Ill review here.First time granite countertop buyer, so I wasnt sure what to expect. Prices seemed reasonable and fair. I perceived Prostones attitude to be that it will accept my business, but that it doesnt need my business. Attempts to negotiate on the price of the service were ignored, so I gave up. A week or so later, I was emailed a revised proposal with a 5% discount.We ended up scrounging up the money - like I said, their prices seemed fair, we were just a bit short to do it comfortably - and from there it was a very quick and easy process. They worked with us to customize the shape and look and the installation went smoothly and quickly.My only issue is that there was a lot of clean up afterwards that they left for us. There were pieces of wood, sawdust, and granite chips everywhere in my kitchen, cabinets, hallway, and yard (even cigarette butts in the yard).

Ca
Review №49

Sadly, the management of Prostone has declined over the years. We contracted with ProStone to do the granite and sinks for a substantial kitchen remodel a little over two years ago, and the granite they sold us was spectacular. Until recently, had you asked me about this business, I would have recommended them wholeheartedly and in fact have done so over a dozen times to my friends and colleagues. However, a recent incident has led me to completely change my opinion of this business.A few weeks ago, due to a defect in the sink they sold us, we discovered standing water under our cabinets. As the sink was defective, ProStone submitted a warranty claim for the sink and a week later a replacement sink was delivered to our house. Why they didnt deliver it to their facilities I do not understand, but since we both work, one of us had to take time off of work to stay home and meet the delivery man. In any event, another week goes by and after a couple of reminders, ProStone sends their crew to look at what work they will need to do to install our sink. Again one of us stays home from work in order to meet with them, and the crew tells us that management will be in contact to work out a date to install our sink. Yet another week goes where we do not have a functioning kitchen sink. At this point, I call ProStone to at least get a date on the calendar to install our replacement sink. They get back to me later that day and say if I can leave work early (again), they will do it that evening. I rush home and ... no one shows up at the scheduled time. After 30 minutes of waiting, I call them asking where the crew is and Im told theyre running late (obvious I suppose, but at least I knew theyre coming eventually). So finally the crew arrives 45 minutes late (the same crew who originally looked at the job) and after 30 minutes, the sink is installed. Which, as an aside, led me to wonder why the crew didnt perform the install a week ago, since it was a 30 minute job and the exact same technicians were in my home the previous week to look at the job. In any event, the technicians call me over and point out they arent licensed to do plumbing, and so while my sink has been installed, nothing works - no drain connection, the faucet isnt installed, and the disposal is not hooked up. In short, we now have to pay a plumber to finish the job, but at least well have a working sink. While I was starting to get a bit annoyed at this point, I was relieved to finally have the sink installed and since this was warranty work, I was still being extra patient and taking it in stride. I smiled, thanked the crew for their hard work, and they left.Later that evening, I received an email with a bill from ProStone, thanking me for my patience and attaching a bill for $150 for the 30 minute job to replace the defective sink they sold me. And at that point, I lost my patience. Its one thing to deal with their numerous delays, no progress until I call to remind them I exist, I can deal with people running behind (even after I left work early) but when after all of that they tell me they charge $150 for a 30 minute warranty job to replace a defective sink that they sold me, its too much. I tried speaking with management, thinking they would surely be willing to meet me halfway and reduce or drop this bill given the circumstances, but I received a standard reply simply reiterating the bill for $150.So, buyer beware. When I had them do my kitchen remodel, they stocked some pretty granite and their prices were reasonable, which is why we purchased over $10,000 worth of granite from them to redo our kitchen. It makes me sad to write this, as we love our kitchen and planned to have them redo our bathrooms in the coming year, but it appears that management has truly gone downhill since we originally contracted with this company and I can no longer recommend them.

An
Review №50

Very affordable, excellent job, every time.

An
Review №51

We have used Prostone on three different projects and will certainly be using them again.

od
Review №52

Quality work quick turnaround

Tr
Review №53

Such kind people.

Information
64 Photos
53 Comments
4.6 Rating
  • Address:312 Dougherty St, Greensboro, NC 27406, United States
  • Site:http://prostoneusa.com/
  • Phone:+1 336-574-2755
Categories
  • Cabinet store
  • Countertop store
  • Kitchen remodeler
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:Closed
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Highlights
  • Identifies as women-led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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