I prefer to go to this location to get help from by far! Came in a couple times, and every employee is friendly and will assist you with whatever you need. Out of the times Ive came, Ive had the pleasure of working with Jaymi, one the stores sales representatives. Super nice, attentive to the wants and needs when you explain what you came in for. Would recommend anyone to come here for the positive yet supportive in person experience.

The very best customer service. Rob made purchasing a new phone effortless. All we had to do was pick the phone and he handled everything else. Set up, transfer of information, screen protector, and instructions on how to use. Very personal and pleasant. I highly recommend this store.

Juan assisted me with new email setup. Highly recommend the Greenwich AT&T!

Definitely 5 stars… jake was awesome.. especially patient with us old seniors..he spent a lot of time and explained things…I am especially glad I thought to call he better never quit…keep this man give him a raise. Thank you. Kathy n Earle

These guys are so helpful!!!! They were able to help me with my SIM card right away their customer service is AMAZING. If you need help activating your SIM card any other general inquiries or getting your new phone set up please go here. Jacob was so incredibly helpful!!

Had a complicated transition of five devices from Verizon to AT&T, with everyone in different locations and requiring a lot of coordination… Jake at the Greenwich store was the best…. Helpful, knowledgeable, thorough and patient… I highly recommend him and this AT&T store in Greenwich

Customer service people are good. Its the company and their practices that are lacking.Strongly considering leaving. Bought a new phone and AT&T threw a bunch of add-ons to inflate my monthly bill. Also, a $30 new phone activation fee when I even purchased it in store is complete robbery. Now the final issue, over $300k in donations to the Texas anti abortion law.

Juan n femi was awesome great customer service !! Thanks so much guys

Joey Pollard helped us at Greenwich AT&T today. He was extremely patient as we upgraded a phone on our account. He explained all the promotions and helped us to get the best plan possible for our family. Whenever we come back here again, I will definitely ask for Joey.

Robert A was fantastic! So helpful with myself and my husband! He was super knowledgable and very patientI highly recommend dealing with himThank u!!!Rachel

Absolutely fantastic experience upgrading to my new iPhone. Unlike the Apple Store, my customer service representative, Joey Pollard, helped me every step of the way. He helped me select the right phone for my needs, set up the new phone and patiently explained not only how to work my new iPhone 12 but also the differences between it and my old phone. He was patient, thorough and professional - cannot thank him enough.If you need a new iPhone, skip the Apple store and head straight to ATT and Joey!

Jake was outstanding. Set up my phone with absolutelyNo problems at all. Definitely recommend this store. The best customer service.

Super helpful. Robert A set up a new line, helped us set up phones, put on screen protectors and find the right plan for our family. Thanks so much.

Rob was very helpful and informative in helping me choose the right phone. I would highly recommend this store for all your phone needs.

Jake is the best! So patient us!! So positive and friendly! Gave us many options of phones until we found the ones we wanted. Then we set up AT&T TV and saved a bunch of money compared to fios!Thanks Jake!

Jake called from the Greenwich ATT. He was a good listener, and worked with his manager to fix the problem I was having regarding the billing plan for personal/business phones. It was resolved efficiently and in a very timely manner.Jake was a pleasure to work with. He was professional, attentive to what the concerns were, and determined to take the necessary steps, and follow through with direct communication. Well done!

Jake from AT&T (hahaha) at the Greenwich, CT store was great! I actually made an appointment online, but arrived a little early. Jake approached me as I walked through the door and asked what he can help me with today.He was very nice and professional. I thought I had several cracks on my phone screen and I was there to replace it. So embarrassing, 🙈 Jake simply removed the plastic screen protector from my iPhone. Really?!Not a wasted trip, after all! Apparently, I need a new screen protector now, check. I did want a new case anyway, check, check. Buy 2, get one free! Yes! I’ll take a Wireless Charger, thank you! check, check, check.Greenwich AT&T is my “go to” store for as long as I’ve had a cell phone. This was the best and quickest, dare I say friendliest service to date! Although, I’ve never had a bad experience there, it’s a great place!

We had a wonderful experience today at the AT&T store with Joey. He was extremely helpful in helping my family and I in upgrading our phone, resolving a payment issue, getting a new screen protector and tablet device. If you’re having difficulty with a device, or have questions I highly recommend you go to the store and meet with him. He was so great to work with!!!

Robert A. Was super helpful—quick and efficient!

Jake was the most patient and helpful AT&T employee I’ve ever met. Half of my iPhone keyboard was not working and he was able to be patient enough to help me reset all my Apple ID passwords temporarily so I could get my iCloud working on my other device. He was amazingly helpful when I was about ready to throw my phone across the room due to it not working. If he wasn’t here I truly believe that my experience tonight would have been a disaster. Thank you Jake! I appreciate your patients and helpfulness.

Rob the manager and Femi were absolutely phenomenal. They are very knowledgeable and patient. Do not go anywhere else!!!

Robert Alvarenga was amazing! I went in with an issue and an iPhone upgrade request. He patiently helped me transfer my phone. All went very smoothly!

Great experience! Jake was very professional and helpful on my needs.

Robert A was very nice and extremely helpful. We went in to trade in my mom’s iPhone 8 and the entire process was quick and efficient. He even checked my AT&T account to make sure everything was good on my end. Definitely ask for Robert A when at AT&T.

Joe is fantastic! Cannot thank you enough for your patience and support to get all five members of our family up and running! Joe you are the BEST!!!

Robert is very amazing! He explained everything to me as well! 👏🏻✅

Robert A. Is extremely helpful and informative. He made everything understandable and easy to process. Thank you for your help!

Joe Pollard was terrific to work with when we needed a new phone. He was knowledgeable and patient in explaining every detail.

Very patient, kind, and caring workers. Will definitely comeback. Worker Jake assisted us very well thank you, as well as Robert A. Best worker yet!!

Robert A was an excellent rep, he helped me with all the services I needed, I’m a previous Verizon customer and Robert made the transfer for the service so seamless and it’s quite personable. I would recommend Robert A to help all your needs with phones.Joey was also very helpful in assisting with the process. The Greenwich store has a great team!

Great service. Quick and easy. I will definitely return to make future purchases.

If you’re indecisive on whether to switch carriers or just to upgrade your phone, look no further. Robert A. Assisted me well. He’s been there for a few months but felt as if he’s been there for a while because he had the answer to all my questions & helped me get my new phone. I’m satisfied. Great man.

Robert and the management were outstanding!!! Robert took care of all my issues and spoke to all my concerns as well...TOP KNOTCH!!!! I’m leaving the store without a care in the world, and let me mention this was after spending 2 hours with virtual consumer service the night prior which only seemed to create more issues, again I couldn’t be happier❣️❣️❣️❣️

Femi is the consummate professional, knowledgeable and so personableHe responds quickly and resolves issues quicklyHe also stays in touch with his clientsA big thumbs up 👍

Joey (Joseph) was such an amazing representative!! If you need any help at this store, definitely go to Joey! He literally saved my life. I appreciate him so much for his help today with my phone! He was kind, very informative and genuine. He will not let you down. You will leave the store extremely happy! :)

Joseph was super helpful and was super great to work with! He helped us to set up our new phones and made the process really enjoyable. He was very nice and did an amazing job setting our phones up!! Thank you so much for your help Joseph!

Robert a did a great job. Patient and helpful.

These guys made the whole process and stress of buying a new phone very easy . Plus they transferred all my apps and photos too.

I had a billing issue and Juan (Manager) was great in addressing my concerns. He really took time to understand the issues and give alternatives. It was refreshingSecond issue with HBO Max access with my new plan. This time Robert (store manager) took a ton of time and went the extra mile to work out the technical issue. Thank you Robert!!

Robert A was excellent during my visit today! Highly recommend you visit the store and get help from Robert A!

I used the Greenwich AT&T store and worked with Robert Alvarenga. He was excellent. Thorough and patient with me. Thank you Robert!

Robert A was fantastic-- he took time to help me and solved my problem quickly!!

Great service. Very patient with questions.A pleasure to do business here.Covid protocols are top notch

Jaymi was the best. Very knowledgeable. Very polite and we were taken care of immediately.

Highly Recommend going to see Joey and Jake at ATT!! They are so knowledgeable and friendly . Much better experience than going to Apple!!

Robert A. was fantastic. This guy was fast, knowledgeable and didn’t try to BS me the entire time. Gave me exactly what I wanted and more. A++ Service.

I worked with Robert A. today in the Greenwich CT store and was extremely pleased. He was knowledgeable, polite and went above and beyond offering solutions to my problem. I would highly recommend him to others needing technical help at AT&T.

I was greet once I entered the store even though all the techs were with other customers. The tech who took care of me was very pleasant and knowledgeable. Answered all my crazy weird questions with no judgment. I wasn’t rush to make a decision or felt uncomfortable for taking my time.Thank you Joey and Robert.

Joey was helpful in helping me pick out my case for my new iphone

DEAR SIR/MADAM,Yesterday I had perhaps the most gratifying experience at a telephone retailer ever.Having been with VERIZON for 17 years it was less than 2 minutes with retail sales consultant FEMI Omotoso and the next day, store manager Robert Perry and I was convinced that I made the right decision after 17 years.Finally I wish to add that my physician took one look at my new phone and he fell in love and plans to get the identical phone at the Greenwich Avenue store. I look forward to my ATandT relationship well into the future.

Jake was very helpful in setting up my phone and answered all my questions.

Jason was great helping us get a new iPhone. Would recommend this store to anybody.

Joey was fantastic. Super patient with us and saved us money. Highly highly recommend him.

Robert A and Robert P a great team. Saved me over $100 per month on my bill. Thanks.

Joseph was very helpful and informative. I was able to troubleshoot my problems, set up my new phone, and buy a new plan with his help. Everything was done efficiently, which helped me get out within a reasonable time.

Robert A. was such a great associate. He provided us with quick and excellent customer service; also helped us with everything we needed and explained everything to us nice and clear. I definitely recommend him with any assistance needed.

Robert and Joey were amazing. Great customer service!I really appreciated their help!!!

Robert A was very helpful and knowledgeable and made the process of getting a new phone smooth as well as upgrading my services and reducing my monthly Bill

Experience was amazing! Was in and out of the store and service was Great!

Jake helped me today. He was super professional and helpful.

Excellent service. Professional polite knowledgeable.answered all questions. Wouldcome back to work with him.

Femi and staff were amazing. Great service. Friendly and knowledgeable.

Chris was super helpful. Spent a lot of time explaining the differences in the products. He also helped me put on the case and the screen protector. A great experience!

ATT Greenwich was extremely helpful. I can’t say enough good things!

Robert A. @ the Greenwich AT&T has been so incredibly informative, patient and helpful with the purchase of a new phone. I would highly recommend you ask for him when purchasing a new phone .

Wonderful customer service all my questions were answered very accurately and effectively. Robert A was very helpful 100% recommend coming to this store

Femi the salesman was very helpful and knowledgeable about everything in the store, he helped me save money, add a line, and get a new phone. I usually do things online just because it’s “easier” but Fremi broke down everything and applied discounts that I wouldn’t have gotten online, go see him it’s worth it.

Robert AVery nice serviceVery friendlyThank youI love my new phone

I just want to report that when I walked into ATT Greenwich I was helped by a young man named Robert A with an issue with my phone and he did an excellent job solving my problem.He was courteous and A pleasure to work with.

Came into the store and was immediately serviced by the AT&T technician Robert A. Great experience and fast service.

The entire staff (Joey & Liz) that worked the evening of Sunday, September 27th, was absolutely amazing.They made my experience as painless as possible. I never wanted to get a new phone because of the lengthy data transfer. They had the aforementioned done so quickly. I was and out.They were personable, helpful and exceptionally kind. Two employees that AT&T is beyond lucky to have. I certainly hope AT&T knows that.Should I ever have a problem going forward with my phone, I will only work with Joey and Liz.

Really quick service, the pricing for phones is a little crazy but staff were great in helping and not having me spend all day there. Thanks!

Robert A. in the Greenwich AT&T store was extremely helpful, knowledgeable and a pleasure to work with.

Robert A helped us out and did an awesome job. Very happy with the service we received.

First time at this AT&T store.. super nice & fast service! Thanks for your help, Jake!

Great service, friendly, answered all questions. Super recommended me. Robert Alvarenga

Liz was absolutely amazing. She had patience with me and helped me retrieve a lot of old emails! She was pleasant and professional.

A great experience-helpful, knowledgeable and very nice young man.

The best experience in dealing with any phone/technological issues and or questions you may have. The Greenwich team, Janeeve and Robert, have amazing problem solving skills and tact. At&t for life, thanks again for everything.

Robert A was very helpful. Quick and easy.

Jake was very helpful ! Glad I stopped in

It was good enough for me to write about it here and 4 stars is what I think. Not the best experience, but getting better from visit to the next. I am with ATT for many years, and planning to stay with them forever.

Joey was very very good. As soon I walked in he was welcoming. very knowledgeable and helped me out with my issues with upgrading my phone, he went through every possibility until I got the best outcome. Would def recommend

Incredible customer service! Janeeve and Robert are the absolute best and their whole team went beyond expectations to help me in my time of need! Very pleasant and albeit enjoyable experience. Thanks guys, lots of love!!!

Rob was excellent! Set me up with an awesome deal for my accessories and helped me set up my new iPhone! Thanks again!

Robert A was amazing! He got me a discount that I didn’t even know about. Thank you!

Anthony the manager who took care of me was not only patient and knowledgeable but took the time to ask questions he believed would help my understanding of my new phone. It was a pleasure to work with him. He also knew what was going on in the store while not talking time away from my questions and concerns. Great manager.

After spending hours and hours on the phone with AT&T’s helpline trying to get my HBO max account activated to no avail I decided to walk into the AT&T store on Greenwich Avenue in Greenwich Connecticut. There Mr. Olufemi Omotoso, sales associate, was able to resolve the issue within 10 minutes. I now have the HBO max account that I was trying to access for the past six weeks.Very satisfied with the service Mr. Omotoso provided and very dissatisfied with the lack of service and waste of time from the AT&T help Line.

Chris and Jaymi were great help solving email problem on phone!

I was welcomed and felt very comfortable. Liz spent so much time with me to do all the little things and didn’t make me feel bad about it. Had a lot of patience. I bought so many new things For a great promotion I’m so happy!

I dont leave too many reviews, but Liz Duarte deserves a fabulous one. I went in to have my iPhone fixed a few weeks ago after a virus got in through one of my apps and was corrupting the contents. I was in a foul mood and terribly frustrated, but Liz completely calmed me within a few minutes of understanding the problem. She assessed the situation, determined I needed a new phone and had an option to upgrade. She then patiently helped me transfer everything to my new phone and made sure I was on the best monthly plan. I was in and out with a totally new phone within ~30 minutes. Later when I followed up to ask another question, she got back to me straight away - the world needs more people like Liz. Her knowledge and problem solving skills are terrific and the service she provided was amazing! Thank you again.

I came in to upgrade phone and I can’t express how helpful Joey was. Patient, smart, efficient & Kind. No need to go to Apple again.

Robert A, The best sales consulter in the entire world I couldn’t thank you enough of anyone’s looking to get anything from at&t go to Greenwich Connecticut and speak to Robert A.

Much more helpful than apple store.

Liz is the most informative and patient sales person. She helped us with a new phone and found us a discount on my huge monthly bill. I’ll definitely be going back to the Greenwich Ave location.

AT&T delivered today.Quick service.Problem solved.

Robin A and Joey where great and very helpful, they helped us lower our monthly bill

DO NOT GO TO THIS STORE OR BUY ANYTHING FROM ATT!Bought a router, which didn’t have enough power for me to work from home, so I returned it. The guy refunded me for the device but never cancelled the account, so ATT have been charging me for months. Their customer service on phone couldn’t fix the problem after an hour on the phone, and said I had to go back to store. I get to store on a Sunday afternoon and the wait was an hour and not resolved.

Femi is always helping me and goes above and beyond for our family!

Excellent job. Easy transfer.