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Verizon Authorized Retailer - Wireless Zone
25 Glen Ridge Rd, Greenwich, CT 06831, United States
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Verizon Authorized Retailer - Wireless Zone
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Review №1

I had a great experience here! They are so helpful, knowledgeable and nice. James the store manager is awesome!! Def worth stopping in and checking on promotions. Thank you so much!

An
Review №2

Corey is amazing to work with! Always ready, willing and able to assist us with any phone questions and/or issues. Highly recommend this location.

mi
Review №3

I had an excellent experience at this store. When I encountered issues with Verizon online and over the phone - the staff in this Verizon store fixed my problem elegantly and quickly.Very impressed and appreciative!

Ed
Review №4

My wife and I went in without an appointment and were greated by Corey Pincus. He was knowledgeable, professional, affable, and courteous.We were both very satisfied with the service and would highly recommend going there for any and all Verizon Wireless business issues.

Be
Review №5

Sebastian was absolutely amazing and a huge help. I highly recommend this place and him for any of your phone or Verizon needs. The staff here are excellent, and I cannot stress how helpful Sebastian was

Ca
Review №6

Corey Pinkston and staff at Verizon Store are the very best; extremely acknowledgeable, experienced, personable and friendly. Corey knows answers to all my questions without hesitation. Definitely your go to place.

Fe
Review №7

James, Cory and Sebastian were all very helpful switching everything over to Verizon!

Ma
Review №8

The only reason I am a client at the glenville verizon, is because of the dedicated helpfulness, attitude and knowledge and willingness to help me of james, corey, and Sebastian.They are always willing to help and I rely on there support. Because of this I have recommended people to this store and they have all been well please with the service.I am amazed by there kindness and willingness to help.As a retired high school administrator I always recognize talent as I see itThese twoyoung men are certainly an asset to your company!

Jo
Review №9

Great store to shop at, Sebastian helped me out with my new phone and made it so easy to switch phones!!!

Do
Review №10

Amazing staff super helpful nothing but the best here I recommend everyone using this location and the guys

Ti
Review №11

He was immensely helpful, the best experience I have ever had with a Verizon employee. He is a genuine role model of what Verizon employees, those in retail or managers should be.

Le
Review №12

We originally went to Verizon in Port Chester, however after coming to this location in Glenville, we met Sebastian and he was very helpful, great sales person, very knowledgeable, and really took the time to make us happy very accommodating. Ive been a Verizon customer for more than 20 years, and even though I wasnt happy with my 1st phone, he was more than willing to exchange it for a different phone.

Da
Review №13

Sebastian was the best. He spent a lot of time with me over 2 days setting up my new phone and was incredibly helpful!! Great customer service. Very happy every time I go to this store.

Ra
Review №14

The service person, Corey Pincus has been helping me for 2 years. He is very patient with me no matter how silly my questions are. I think he is one of the most wonderful salespersons you have.

Ma
Review №15

Sebastian is the best! Very professional and went out of his way to make sure we were taken care of in every way. I would highly recommend him to anyone looking to deal with Verizon.

Li
Review №16

Corey was extremely helpful in assisting me with a phone issue. I appreciated his patience.

Ja
Review №17

Fabulous service and highly recommend. Very professional and friendly

je
Review №18

Came to this store for general questions on switching from T-Mobile to Verizon. James was amazing, very patient and answered all of my questions. I recommend working with James he is very knowledgeable. Thank you for your help!

So
Review №19

James was really helpful upgrading my phone and iPad. Helped me set up the Bluetooth and was very patient explaining everything

Na
Review №20

This is the store for the best service, answered all my questions and resolved all my issues。thank you !

Mi
Review №21

James helped me get a new iPhone back in mid September. I paid over $500 dollars that day to upgrade my phone and change plans based on his advice. We talked about what my monthly bill would be going forward. After all these promotions and discounts and plan changes and taxes and fees, my bill this month was over double what we discussed it would be. In addition, about a week after getting my new phone he told me they set up my new plan and promotion incorrectly so I had to stop by again so they fix that. Overall, not at all pleased with the experience and will not be returning for anything.

Ir
Review №22

Sebastian was very helpful, patient and professional. He helped substantially lower my bill! Highly recommended!

ju
Review №23

Corey made upgrading my iPhone 6 a piece of cake. He helped me select a cost efficient phone, connected the face recognition and the Bluetooth in my car for me. Corey made upgrading so easy and stress free.

De
Review №24

The service was excellent. There’s a young gentleman named Juan (he goes by Sebastian), he was very patient with me and helped me end up picking the perfect phone! Thank you so much Sebastian

ho
Review №25

Efficient, effective and friendly service. Have been coming here for 10+ years!

Na
Review №26

This team is amazing! Top notch service, patience, and overall the best experience I’ve had at any Verizon store. Thank you all!

Al
Review №27

Sebastian helped me and my experience was fantastic. He gave me the best deal and the transfer of information was seamless. Perfect service.

Ro
Review №28

Bought 3 phones from James at this store. He was a no pressure salesman, very accommodating, helpful, fast, matched prices and gave us the best deal. He was honest and answered all our questions and was extremely knowledgeable. Did not try to up sell us. Would go back in a flash. Much better than big box Verizon store!!

El
Review №29

Amazing service. My encounter with Steven was unbelievably pleasant. He spent so much time with me answering all my questions and trying to save me money!! He is very dedicated to his job and is an outstanding sales person!!!Thank you Steven.Germaine was extremely professional and very knowledgeable. He spent time helping me connecting my phone with my car ( pairing)These 2 gentlemen are a great asset to Verizon!!Bravo gentlemen!!!

Da
Review №30

James was helpful with my new phone and informed me about all futures of the phone!Very helpful!

Le
Review №31

These guys are knowledgeable and kind. I would never buy phones elsewhere. Highly recommend them.

Li
Review №32

I just purchased my new iPhone 12 at Verizon Glenville. Corey and the rest of the staff were extremely helpful and kind to make my experience as smooth as possible.

Je
Review №33

Cory Pincus at glenville store was excellent in setting up 2 new phone lines for my family.Great knowlegable employee.Jeff DeLuca

Wi
Review №34

Corey Pincus was a great help! He was able to help me and my family upgrade and actually saved us money. I was genuinely impressed with his service and attention to detail. Thank you! I will be back.

Jo
Review №35

The service at this store is Amazing!!! Corey took care of me and my family like if we were his family. I highly recommend this store and will be a customer for life.

Pe
Review №36

Great service. really know the hardware and the Verizon system and they take the time to help even if its just for a billing question.

Ka
Review №37

I set up a new account & trade in my old device. I was in & put. With a new phone - screen protector. Juan really helped me to set my device & account really quickly.

Lo
Review №38

This particular store was recommended to me by several people and I am now going to pay it forward. I’m going to recommend it to you! James the manager helped me upgrade my phone, a process I was quite anxious about and waited a very long time to do. He was knowledgeable, patient, funny and professional. This is my new store! Please go there with your Verizon needs. Thank you James.

Jo
Review №39

I came to the Greenwich location with problems with my phone and not having enough data!!! A sales rep but the name of Corey look at my account and realized I was able to save money by switching to Unlimited. I was thoroughly impressed!!!A lot of my friends have be hesitant to come to this location because of people that have been in this store. Since Corey is here now I will be referring ALL of my friends and family directly to him!! With Corey at the store now I will sure be a returning as HAPPY customer from now on!

Pe
Review №40

Jermaine and Steven helped me and my kids with a great new deal on new phones. They took extra time and thoroughly explained all the changes. Steven and Jermaine worked really well together, awesome team! I’m new to the area and am so appreciative to find a helpful, professional Verizon store

Mi
Review №41

I stopped by the store today and James helped me out. Made buying a new phone and changing my plan very simple and easy.

re
Review №42

I hardly ever write reviews, but this is the BEST Verizon store in the area! Dan and his staff are warm, welcoming and make transactions easy. Dan takes the time to get to know each customer-something that is rare today! The employees make you feel like part of the family and are knowledge on all in-store products and beyond. Dan and his staff truly take the time to answer every customers question with a smile on their face! I will never go to another Verizon store again!

St
Review №43

James was absolutely on top of everything and was so easy to work with.

La
Review №44

Steven was in the store alone today and had many unforeseen technical issues...he tried tirelessly to troubleshoot these issues while also handling customers. He was respectful and helpful to me throughout my experience. Steven was willing to stay late, apologized, and even offered to deliver phones to customers at their homes/work places. I am impressed by Stevens work ethic and genuinely sincere customer service.

Li
Review №45

Sebastian was amazing! So helpful!

Me
Review №46

Sabrina saved me! Very stressed out husband with a dead phone - she quickly helped me figure out the best solution with my plan. Professional, friendly, knowledgeable. She easily transferred data and was great to work with. Great customer service! Left happy and aware of everything that had transpired. Big thanks to you, Sabrina!

mo
Review №47

Corey is wicked awesome!!!!He has taken care of ALL my phones!!!

Am
Review №48

Dan and his staff are amazing! Truly appreciate that they get to know their customers. Ive watched Dan spend so much time assisting customers of all ages and abilities. He has the patience of a saint and will sit with a 90 year old customer for hours until they found their pictures and remembered their password. Always going above and beyond. Would never go to another Verizon store!

Pa
Review №49

Incredible Service from Dan and Sabrina - This is old-school customer care in the modern era. No matter what the problem or issue, they are going to work tirelessly to help you out. During my latest visit, Dan was willing to wait on hold with the mother-ship at Verizon for 45 minutes - a true champ. Dont waste your time trying to buy on-line or going to another carrier these people will take care of you like family.Paul W.

Gi
Review №50

Sebastian in Glenville was great.

Ad
Review №51

After several of my friends raved about this place I wanted to see for myself. The service I received was Amazing! I actually enjoyed my time there. All the customers that walked in were like family. Dan the manager was everything and more then what I heard.I highly recommend it!

Ad
Review №52

I have been to many Verizon stores but Dans shop is by far the best one Ive ever been in. His customer service is second to none. He is always available to answer questions day or night. Having teenage boys who go through phones like water knowing Dan is there always gives me peace of mind

Ch
Review №53

The guys working at this Verizon store are the best!! Really helpful. thank you so much!

Sa
Review №54

My experience was excellent, I got a new phone on Saturday at a different location and came to this location for help using it. Dan was so patient and kind with all my new phone needs. I was there about a hour and Dan took the time to show me how to use everything I needed and said if I have any question in the future dont hesitate to come back.

Jo
Review №55

Great Service Corey Pincus is excellent Rep

li
Review №56

Walked into Verizon store in Glenville shopping area. Having ? Trouble with my phone. Found out it was malfunctioning due to an app downloaded.Staff directed me to a better version Samsung 8 note.Gave me such great service offered a tablet. At a great discount.Overall extremely helpful . It was the managers first day.

Ju
Review №57

Great service! Thanks.

Ch
Review №58

REGGIE and Sabrina were so amazing. They are so kind and helpful. I use to use Riverside but used Glenville because they had the phone I wanted. Reggie will be my new go to VERIZON guy. Would recommend Reggie and Sabrina 100%

jo
Review №59

Great Verizon service James Cineus was terrific

An
Review №60

This is absolutely the best Verizon store period! My brother and I grew up in CT, went to different universities and then moved to NYC. After many awful experiences with bad Verizon stores in NYC, and the places we lived before moving to NY, my brother and I decided that when we had issues with our phones we would take the train back to CT and see Dan. We have not regretted that decision. Dan is the man and our phones work great thanks to his help.

Ro
Review №61

Dan is wonderful to work with, my family has worked with Jim for years. He is always there for new phones, lost phones, problems and so on. Our whole family of 7 counts on Dan for all our phone needs. He is always pleasant and helpful!!

Sa
Review №62

Steven spent countless hours helping me with my phone. The staff is incredibly helpful and patient. I highly recommend visiting the store.

jo
Review №63

Dan is the man. I literally drive past 3 Verizon stores just to come to this one because of the service. Dan takes care of you and doesnt try to over sell. As a small business owner, I greatly appreciate how Dan finds cost effective solutions to our communication needs. BEST VERIZON STORE EVER

Ma
Review №64

Steve hooked me up, fixed my phone cover, helped me take better pictures with my camera. I will be back again and again. My husband Ken is already a fan!

Na
Review №65

James was very eager to help with my problems, very knowledgeable, kind and great customer service. A great asset to the Glen Ridge Road Store. N.B.

Bo
Review №66

Steven was very helpful. He was able to set up my new phone and retrieve all my contacts and photos! Thank you.

Ci
Review №67

The staff at Greenwich Wireless is always so helpful. They are patient and explain everything that we need to know about our phones and our plan. Dan is amazing and we have been coming to him for the 3 plus years!

To
Review №68

James, the greatest store manager I have ever met gave me a great deal. Highly recommended. A++++

Ja
Review №69

This is a review by a real person rather than the fake accounts who gave this place 5 stars. They really seem to love Dan! Especially during the month of December!TLDR; Go to a real Verizon store over this place (yes, this is NOT actually a Verizon store).Anyways Im here to tell you this place will rip you off and not tell you about fees. I did a phone upgrade from here, I used an upgrade that was available on the account. I was told by the staff that all I would have to pay was the 200 dollars they charged me right then at the counter. What actually happened was I got charged 20 dollars a month for the next year and a half. On top of the 200 dollar initial fee.Trying to get an issue resolved with Wireless Zone is hopeless. Especially when it involves you getting money back.Anyways I went into the place recently and asked him why I was charged 20 a month even after the staff told me all I had to pay was the initial fee. Well.. it depends.., he went on and on telling me about what I was charged for instead of answering my question. It seems there are two possibilities. 1. The staff is too lazy/incompetent/whatever to see what your costs will actually be or give you accurate pricing.2. The staff will put gotchas in your business. And youll end up paying more than you were told for outdated phones.

Ch
Review №70

Dan the store manager is so helpful and has such a positive attitude! He is always willing to do whatever it take you make every customer leave happy. I would not shop at any other location!

Ja
Review №71

Michael at the Greenwich Store was simply wonderful. He patiently addressed each of my questions, solved the problem and made the whole experience very informative, easy and even fun! I would recommend his help at any time. She ncerrlt, Jane

JO
Review №72

Michael, the new manager is probably one of the most knowledgeable Verizon employees that I have ever worked with. Very patient and thorough. This is my go-to Verizon store for years and will continue to be. Thank you Michael!

Jo
Review №73

Dan is the man! I live in NYC but when I have a phone problem I make it a point to come to Greenwich to see Dan since he always knows whats to do. He knows how to explain complicated issues in a simple way. Dan cares about the costumer more than the sale. Hes the best. I trust him with all my phone needs. My family phone plan starts with Dan!

Ji
Review №74

Excellent service most helpful I certainly will continue to use this branch.

mi
Review №75

Michael was a huge help, very professional and knowledgeable. He made the whole experience very easy. I would recommend this location for all of your Verizon needs!!

Li
Review №76

The Verizon Wireless Store in Greenwich, CT made my life! The Sales reps were especially accommodating and even stayed past the stores hours which meant the world. They also hooked me up with a free hotspot! 100% recommend hitting them up. Ask for Steven and Larry! :)

Bl
Review №77

The manager of the store is completely rude and extremely disrespectful to customers as well as his employees. I witnessed a dispute between the manager and an associate of his in the parking lot and the manager called the associate all kinds of names u could think of, insulted the associates family amounts other things. I got in the middle because as a person u shouldn’t let this stuff happen. Once I said something the manager because insulting me and calling me names tell me to mind my own business. I then reached out the the district manager to explain how his store manager was handling a dispute in the middle of the plaza parking lot and I was assured that the issue would be address and when I reach out to the associate to see how he was doing he I forms me he was fired when he did nothing wrong... i was a Verizon wireless customer but because I witnessed this poor and disgraceful actions by the company I canceled my account and switch phone companies... Verizon is a disgrace.

Ka
Review №78

James and Corey were terrific. Very knowledgeable. Big help.

Da
Review №79

Absolutely the best service of any Verizon Store. Extremely helpful and patient! Steven & Jermaine we’re wonderful! I travel from Bronxville to Greenwich because the service is so outstanding!!!!

Ca
Review №80

Dan Saputo has assisted me and my family over the years with our phones and iPads. Dan is smart, patient, knowledgeable and a pleasure to work with. He is hard working and always has a smile on his face. The store gets busy with anxious and busy customers but he always keeps his cool and everyone gets it all done.Dan is truly an asset to your company.Thank youCarol Goodman

Ho
Review №81

Ive been shopping for the last few years at wireless zone and I find the help exceptional the follow up exceptional and everything about the company is terrific. The manager Dan is the the most knowledgeable rep I have ever meet.

st
Review №82

Went to the Verizon in Glenville Connecticut. The guys were absolutely fantastic and great. Went to the store earlier also run by Verizon don’t want to get into trouble but they were terrible but these guys would be fantastic and I would come back all the time. Thank them for their service.

Ro
Review №83

One of the best experiences I have ever had in the Glenville office since its been established Corey and James are a difinate assets.to the neighbor as well as Verizon.

G
Review №84

I go out of my way to visit this Verizon store. All the staff are awesome and know exactly what they are doing. They are alway very helpful, Steven especially!

Eu
Review №85

Josh was excellent. Fixed my problem and sold meYet another IPhone.I will be back!

Ma
Review №86

Michael Potato, the new store manager provided me with excellent customer service. He exercised patience and directed me to the correct hand set providing me with the guidance of a consumate professional.This Greenwich store is a vast contrast in customer service when compared to Verizons corporate stores. Overall I had an excellent experience.

Ja
Review №87

The associates are very kind and friendly. Dan is very knowledgeable. He had been very helpful for many years. He represents Verizon in the best way.

ju
Review №88

Mike Piparo rates 5 stars. He is a gold star leader. Professional, efficient, and, he exhibits fantastic customer service! The best!!! I will be returning again and again.

Ba
Review №89

The customer service is excellent. I have been coming to this store for years and have always has felt that well taken care of. They also will take care of any questions or concerns without making you feel that your questions were too much trouble.

Cl
Review №90

I have to tell u that Michael is a superb attendant. He was very helpful. It was a true delight to work with him.

Ba
Review №91

This store is the most helpful location. The store is so comfortable, that I go there even when there is a wait. The employees are wonderful.

Ma
Review №92

Steven is very helpful. Had ton set up cellular plan mon iPad, and Steven set it up within 5 minutes. Great service!

C
Review №93

Excellent services. Knowledgeable guys Larrry and Dan Really helped out. Wouldnt shop anywhere else!

Na
Review №94

I had a truly excellent experience with Corey. He was extremely knowledgable and helpful, and treated all my questions with genuine courtesy and interest. He made the process of deciding on a new phone and setting it up incredibly easy, and I would definitely recommend him (and the Glenville location) to all my friends.

Wi
Review №95

Terrific store and experience. Dan Saputo made switchover from another provider to Verizon seamless. Thank you so much Dan!

Na
Review №96

Sabrina in your Glenville store gave me excellent service! She represents you very well. I am thrilled with my new S8+.

Di
Review №97

First store I walk into that the people are so friendly. I was attended by Steven, he was very helpful and nice.

We
Review №98

Always a pleasure dealing with them. Dan and staff are responsive, knowledgeable and always accommodating. Have been doing business there for many years and will continue.

Jo
Review №99

David and Jermaine were very pleasant and helpful. Highly recommend these guys for any of your cellular needs.

Su
Review №100

David was the finest Verizon rep I have had in all my years w Verizon. Professional. Patient and knowledgeable!!!

Information
3 Photos
100 Comments
4.9 Rating
  • Address:25 Glen Ridge Rd, Greenwich, CT 06831, United States
  • Site:https://shop.wirelesszone.com/ct/greenwich/25-glen-ridge-road?y_source=1_MjczNDg3Ny03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 203-531-8800
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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