The workers are helpful but the store has been closed the past two times even though the times posted on the door and website said it would be open. Just a little annoyed

This is by far the best T-Mobile store! All the employees are helpful, and fun to be around! Knowledgeable and problem solvers. They will fix everything you need or get you on a path to fix it! Love this store!

I had bought a phone from them about a year ago and they are super helpful, out going and they understood what I was looking for and my need for a good reliable phone especially with being a health care professional. I live in springs and whenever I have issues with my phone I always make the drive to see them. That are truly wonderful and extremely helpful.

Sharon and Justin were extremely helpful. I did not have my photo ID with me, and Sharon very professionally insisted to see my ID before adding a new phone to my account. I appreciated this so much-- because I know my account is secure. I was eventually able to provide my ID and get everything set up. I very much appreciate Sharon and Justins kind, professional, secure, and informed assistance that day. Highly recommend this store! ALSO- they were both wearing T-Mobile-branded masks. Good job!

Went in for a simple issue right before they closed and the manager helped me out. She was sooo nice and personable. Even took the time to change my screen protector w my insurance and I didn’t even think to ask her to do that. She was great at her job, thank you!

I had sprint and went to this store to change over to T-mobile. The two women that worked there told me everything was fine I could get the phone that I wanted. Just sign the contract and you are good to go. I signed the contact they ran my credit. Then told me I had to pay $200 dollars for the phone that I wanted. I also had to pay $250.00 from my sprint account to pay for a the month plus the next month. I asked why didnt they tell me this before hand. Both the women said its because our system says you need to pay for this. I also go a text message from life lock saying T-mobile ran my credit. I ask the women you ran my credit and Im in the high above 750. They both said, we didnt run your credit we dont run peoples credit. I told them I dont want to do this anymore because I dont want to pay for something that You said I dont have to. Both the women got very angry and said you have to you sign the contract and you will no long have phone service unless you pay us $200 right now for your new phone. I had to pay the money to get the phone which was not a problem. If someone that was not doing well they would have been stuck without a phone I guess. After I paid the bill she just handed my the box and said here you go. I said I want to make sure this works before I leave. She then got really mad and started bang stuff on the counter and yelling at her co-worker. I asked her can you make sure the phone works. She turned it on and said it works you can go. I said can you call the phone. She looked at me as if I was about to pull a tooth from her. She called the store and said see it works now go. I asked what about inbound? She then banged the phone on the counter again and tried calling the phone. Guess what inbound didnt work. She did something on the computer then it started working and then said see it works you can go now.One month later. Im still getting billed from Sprint which is the same company. So now I am getting billed for to service plans on one phone. I call T-mobile to talk with their expert. The person on the phone said OOO you have to talk to sprint not us. So I still have been on hold two hours later.If you are tight on money you probably want to avoid this store at all cost. Otherwise you will have to spend a lot of money and time fixing their Great customer service.

I was so pleased with Raya, she is hands down the best employee i have ever dealt with. When it comes to customer service, knowledge, and being very friendly, i would give her 5 stars. The other employee was really helpful also. Between the 2 of them, i left in a very good mood, and with a working phone. I will for sure be back to buy accessories.

Inconsistent hours. Both times I have tried to visit this store theyve been closed. Temporary store hours listed on the door say this location is supposed to be open until 6pm tonight. Called store and no message system set up at all let and none to alert customers of any early closing hours.

Train your employees with T MOBILE policies and procedures before INSTRUCTING A CLIENT TO COME BACK!!! The staff only seems to care about SALES and not customer service. Go to an actual T-Mobile store not just an AUTHORIZED STORE. The T-Mobile in another location was able to help with no problems they went above and beyond. Again DO NOT GO TO THIS STORE!

I recently switched to T-mobile from sprint and my I-phone x was unfortunately having issues. When I got the new I-phone 11 the next day I was having issues with the phone. I had to go back to T-mobile and was there for 5 hours, but the staff was really nice and helpful. Claudia was amazing and helped me resolve the phone issue. She was even so sweet and bought me lunch. Thank you guys for all your help.

Excellent service! I was helped by Caleb and they explained everything to me step by step throughout the entire process. I was out of there in no time and had no issues whatsoever. Friendly, knowledgeable, and organized! I will be back when its time to upgrade!

So i recently switched from Verizon. the guy was super friendly there was a promotion to switch and they would pay for the outstanding balance on my phone with Verizon. well long story short the website they told me to submit doesnt have the proper phone listed so i had to email RCSolutions. they then told me i didnt qualify because i purchased another phone while switching because my daughter needed a phone as well. so because i added additional phone i did not qualify. they also sold me tvision which was supposed to be trial for 30 days well not true its in my first bill. and its garbage service tvision does not work on any device i have at home PS4 ps3 any samsung tv. and if you want to watch it then pay extra 50 dollars for some BS box. be careful to what the store employees tell you as they have no clue how corporate works.

The entire experience was welcoming and they helped me quickly. I love their service above other carriers if you can afford a premium service.Justin at the store helped me a ton with info and was very patient. Thanks again!

Unlike the last review I had a great experience at the store best ever yet! if you have any phone problems come see Claudia! She is absolutely fantabulous! to the guy who cant let loose thats your fault not theirs. If people are laughing let people be happy.

WOW. All my questions answered. Very knowledgeable about the phones.

Raya was great! She patiently helped me with the issues I was having. She was so professional but at the same time made me feel welcomed instead of just “another customer” like some places!

I love this store! I came in today to upgrade my old phone! Caleb did great at helping set up my phone and got my account updated! Thanks again guys!😊

I just purchased a new phone from the manager Raya. It was actually a lot easier than I anticipated! She & her coworker helped me transfer all of my stuff off of my old phone to my new phone & took the time to teach me how to use it. The store was clean, they were nice and fun to talk to, I am happy. Thank you Raya!

Isaiah helped me he did great. made it quick and easy for me. switched from at&t to t-mobile and i’ll never go back. great representative and great store. he knows a lot and answered all my questions ! thank you

The New store manager Raya is such a doll! She was so helpful and kind! I felt safe and well taken care of! Good Job T mobile! This is the store to go too for any of your mobile needs!

Went to the tmobile store on Friday to switch 4 lines over and was looking to upgrade phones to a Note 10+. After waiting for about an hour we were told unfortunately we dont have those phones available anymore, which kind of frustrating, as I wouldnt have wasted my time trying to upgrade my phone and would have just ported my numbers over. Then was instructed that I would need to pay my phone and just being the phone back and we could port the number over with no problems. As my wife proceeded to port over our phones they explained to me that we need the primary account to port the numbers over and was of the employees had already seen us there and knew we needed to port the numbers over and was never instructed to add our names as authorized decision makers or else we would have done so. We wasted not only an hour of our day trying to upgrade our phones that were no longer available but also going back to the store and not even being able to port over two other phones. I definitely wouldnt recommend this store at all as it is a 3rd party tmobile dealer and just find an actual tmobile store.

I was in need of a tablet and wasnt sure which IPad product to get. Raya was more than helpful in giving me the comparisons on them and helped me choose the best one for my business. She is always great!!!

I cannot say enough about the level of service I received from Jazmyne, Joanna, Daniel. I had all kinds of problems with my service (not their fault) and the professionalism and help displayed by this team was incredible. They assisted me and really went above and beyond. I’d give them ten stars if I could!

After 18 years I decided to leave Verizon, which turned out to be the best decision Ive ever made. This particular store was my closest location and I ended up working with a gentleman named Evan to get switched over. He was very knowledgeable and informative, and its because of him that I decided to post this review. Top notch customer service from him and the manager at this location. Whether you are a neighborhood T-Mobile customer, or (like me) wanting better service than the other providers can offer, this is the South Denver store you want to do business with.

Matt and Brandon were extremely helpful and made upgrading my wife and I to new phones a breeze. They went above and beyond to make sure we were informed about our new phones and even helped us save more money on our plan. Will absolutely be returning to this location anytime I need assistance! Thanks guys!

Worst manager associate I’ve ever dealt with. Daniel was very unhelpful and could also have come off as just rude. I’ve had a business account with T-Mobile for years with many lines, phones, equipment etc; and love the service. I came in to pay off a couple of our business phones and he told me I was not on the account and could not do anything (I set up the account, own the business, and deal with T-Mobile regularly without any issues as I am the account owner). I explained to him I was the owner and set up the account and he practically just made it “ that’s not true, you’re not on the account, nothing can be done” . He then tells me there are multiple other people as account holders but not me (which is not true). The entire situation was very annoying and unacceptable.

This T-mobile location has the best customer service that I’ve ever had from any phone company. TJ and his staff always go out of their way to answer any of my questions, review my account and basically problem solve any situation I’ve had. I had other family members on my account and I maintained with another service provider until I saw the benefits of making the switch completely. So now I’m saving money and have exceptional phone service. I highly recommend any of the guys that work here. They will definitely take care of you!

The employees are helpful or willing to go out of their way to help you out like other T-mobil stores do. My suggestion for you is to go to any other T-Mobile store. They need employees here that will at least make some effort to do something besides stand around in a empty store.

I recently just bought an iPad at this location and it was the most pleasant cellphone service experience ever! Raya! Five stars for 5 star employee! Thank you for your time, you were super helpful.I also wanted to give you guys a shoutout on how clean the store was. The germaphobe that I am, I was extra nervous going to a public store with the whole covid... and this store was super cautious, constantly sanitizing and making sure all customers were safe and comfortable. So once again, thank you! I will make sure to spread the word on how awesome you guys are!

Best in-store service experience, hands down! Dealing with a cellular service provider has never felt so comfortable. This store places the value and emphasis on the human element in the transaction where it rightfully belongs. Jose really knows his stuff (hes the manager, right?) Dylan was a solid wingman with great advice and an upbeat disposition. Definitely feel like I bought and wasnt sold.

Highly recommend this store to anyone needing T-Mobile assistance. I went to this store to change service from Verizon and to get a new phone. Was helped out by Matt and was very happy with the service. He was very friendly and got everything taken care of quickly. Thanks Matt!

Super nice folks in there. Exceptionally clean place. Quickest and most helpful service time and I learn something new every time I go in.

Its a wonderful experience for me. Matt and team helped me to fix my number issue. What a commitment and patience they have. Really appreciable. Happy to be a Tmobile Customer.

TJ the manager is outstanding. He was very knowledgeable and helped us with the right upgrade to increase our speed while traveling international. Got us all set up for both our lines and applied our savings! If only every service we engaged has someone like TJ!

I had a great experience. jazmyne was fantastic

My husband got a new phone over the weekend, and from the moment we walked in we were greeted by this very nice gentleman named TJ. He took care of us the whole time we were there!! Considering we have been with t Mobile for over 15 years this was good service.

Theres a big difference between someone who cant help and those who just wont help and the people here definitely dont want to go the extra mile. Ive been struggling with a 2 month old problem with T-Mobile and all their staff had to say was call customer service... Which Ive obviously tried already. Thanks for nothing, probably cancelling and changing carriers at this point.

Store made the switch from Sprint painless. Never pressured me and very patient with all my questions. Great experience.

Excellent service. Went on to switch SIM card. Sales person was very knowledgable. Walked out with $30 savings on my monthly bill!

The service was really good and they help a lot

Top notch personnel and top notch management. Expect a no nonsense experience and a team of people willing to beat the competition for your business. Win win for customers!

TJ provided excellent customer service, explanation and comparisons to various new models. Enjoyed the process and purchase of my new Note8. Thank you!

The manager TJ was great. He went over everything on switching me over from Verizon. He made the process super simple to switch.

Such exceptional customer service from Matt. If you need something done ask for him. Great store great employee.

Excellent experience. Was greeted at soon as I walked in. They took care of my questions and I got a new phone. Thank you!

I was very skeptical about how things would go trying to upgrade my phone. But as soon as I walked in I was greeted with smiles and TJ the T-Mobile rep was cool and easy to talk to. He helped get everything I wanted and then some. I really recommend coming to this T-Mobile shop and asking for TJ. He was the real MVP.

TJ was great! He was very helpful and patient with us when I brought in my family to upgrade our phones. My oldest son wasnt able to come with us that day so TJ took the time to talk to my son over the phone, answer questions and get us all the phones that worked best for us individually. 5 stars TJ!!!

Great customer service, Lia was awesome. Way Better then Verizon. Glad Im switching

Recent visit to this store was great! Staff was super friendly and knowledgeable highly recommend this location

Staff was great. Greeted as soon as I came in and took care of all my questions and got me setup with my new phone.

Wonderful experience! Matt, TJ and team made me, a long-term Verizon Wireless customer, very comfortable in making this service transition. They were able to give me a very good sensing (with the use of 3rd party generated maps) of what my coverage would be at my home and other specific as well as generall areas which are important to me. T-Mobile has tremendously enhanced their coverage here in Colorado over the past 2-3 years! All members if the team were very knowledgable and transferred my data to my new phone without flaw! Thank you!

TJ did a awesome job helping me pick a new phone that meets my needs and got it all set up beautifully for me. Thanks guys!!

Knowledgeable, genuine and availability. Trust them they wont let you down.

I recently switched back to tmobile and went into this location for help. TJ and his staff are absolutely amazing . As well as patient. Ive been in a few more times to ask questions and each time was a great experience!!!

Faunte was extremely helpful and patient throughout the process. Very good customer service #digits4thewin

Matt answered all my questions quickly and I left the store with more knowledge about my phone.

Dont even bother at this 3rd party location.

Terrible store. Walked in with 2 reps there and neither one of them spoke to me. Both were on their phones with super loud music on. I could barely hear myself.

Buzzed for some quick tech support Matt hooked me up. Great service. Thanks Matt!

I really experience gr8 services from Matt all the time he is gr8 person as well

TJ is the man! Won’t go to any other store. Loved the knowledge and options he presented to move my business from Verizon.

I was in need of a new cable and walked into the store. T. J. Walsh was in, he is truly a friendly and intelligent gentleman. He showed me how to get connected to hot spots as I am taking a vacation and will be using my T-Mobile service to connect with my laptop. I learned something new and received great service. I recomnend T.J. for your T-Mobile service.

Great service. Fast and knowledgeable.

Nice job TJ!!! Awesome customer service, patient and helpful! Thanks very much!!

Made my day! Friendly! So helpful and took care of my every need!

TJ Was very kind and helpful. Fix my problem

Went above and beyond to be helpful. I will always recommend T Mobile.

5 stars! Super helpful and friendly

Very helpful, courteous, listened to my needs, and customer oriented.

All the staff here were super nice and helpful

Customer service is extremely rude Will not return to this store

Dillon and TJ were very friendly and helpful!!!

Great people working here, very friendly!!

Will did an outstanding job!

Cannot give 0 stars, rude staff, this outlet needs to be closed asap

Dillon was very helpful and great to work with

Great service...

Very helpful

Awesome service!

Great service!!

Excellent

Very friendly. Customer service in both English and Spanish languages