Unbelievable service from the sales team! Two trips to the store in one day and both times the team was very polite, timely and helpful. Even on my second time back the associate I was working with the first time was literally in his car on his way home and stopped me and told me he would park his car to help me. Even after he was done helping me he had time for other customers as they came in and that to me is top notch customer service. That shocked me and I will always recommend that store to anybody who needs any cell phone needs.

I always receive excellent expert care from this location! I spoke with Mr. Barker while looking for a phone I had in mind. He made a point to fit the phone to my lifestyle and researched at length to find the absolute best deal for me. He was never pushy, and appeared to genuinely care about what the customer is looking for. I will go here every time I have any phone needs!

Terrance helped out a lot and was every informative. i will change the review to 5 stars when my rebate hits.

Thank you Mr. Alberto for helping my Husband and I buy our new phones this month! Great customer service at this location and we will definitely be back!!

We had an awesome visit in this store with the help of Gabrielle & Steven they were very helpful with the account of mom! We highly recommend them if ever you need to visit Verizon Harker Heights!

The manager - Devante - helped me directly. From my first phone call to coming to the store, he was great. Knowledgeable. Quick as he could be. Thorough. & patient. I also got a chance to watch him train a new staff member and he seems like a great coach & manager. Highly recommend. Definitely coming back!

I was very pleased with the service and the friendly staff. Kaedi was particularly helpful and patient as she changed my phone number and encouraged my to upgrade to a more recent model. Unfortunately, I had to leave the store in order to attend to family business yet Kaedi the consummate professional allowed me to go and return later with no interruptions to the transfer and activation of my new phone. I was extremely pleased with her professionalism and I would recommend them to anyone in need of assistance with their electronic device.

Very welcoming and helpful!! Lo Wilson was super patient with us and made the progress easy to switch over. I would definitely recommend to anyone thinking about going to Verizon to go see him, he will definitely help you out and do what he can to get you all set away.

Thank You Kory! He was very kind, patient and thorough. He took his time in explaining the new phone and contract and even placed the screen protector and case for me. Thanks again. Great service.

I had a wonderful experience With Michelle at Verizon Harker Heights.She was amazing she help me with exactly what I needed. He customer service was wonderful as well very knowledgeable on their products and sales.

So quick and efficient. Promptly answered all my questions, showed the promotions that would best suit my budget, the salesperson, Mr. K. Abrams, was so kind, patient, and had an open disposition and a willingness to listen and help. Really appreciated the assistance, thnx guys!

Michelle was the greatest! She helped me get my new iPhone 12 Pro Max was very nice and made the whole experience fun.

Devonte was great help and showed me the perfect phone for my needs. He was so helpful and wonderful I ended up buying 3 phones and a new tablet too.

Devonte was very nice and knowledgeable! We came in to get my dad a new phone and showed us how we could save money by upgrading our old phones into new ones. He had all of my stuff transferred to my new phone and the whole process was too easy! Thanks Devonte!

Keyshawn (sp?) took care of us yesterday and did a great job. I came in with 4 kids, 2 broken phones and a tight window. We came out with 2 happy teenagers and momma got an upgraded phone as a bonus!

Kaedi helped me for over the phone look for a case I needed really bad at the moment, and if you talk about commitment to the customer she went above and beyond to help me with my search, if I ever need anything done I am definitely going to her to help me out, everyone else should too!!!!

Excellent service from the Harker Heights store. Tyrone has always passed five stars on experience when I come in this location. Great place to have a cell phone experience, customer service is way more on par and beneficial here. Customers do absolutely come first here and representatives take there time, one - hundred percent satisfied.

I called ahead of time to find out Covid 19 protocols since we were coming from Belton. I was told they were open and masks were required. Arrived at store to find out that only one person from our family was allowed in the store. We are shopping for my son, that is a minor, and we could not go in with him. Very few phones on display. I had explained we were coming to purchase our sons first phone. This information would have been useful. We have used this store for many years and they have always been helpful.

Great staff and helped me with my phone upgrades. Found me the phone my wife wanted and updated her new phone. Very friendly and professional staff!

Deconte was amazing. He took great care of me and quick to answer all my questions

Devonte was extremely helpful. They were fast and answered all questions.

Great experience with Devonte at Verizon in Harker Heights today! Very knowledgeable and professional! See ya, Sprint!

Devonte was an amazing person. He did such a great job helping us get the best deals!!

Look here all yall I got a story to tell. You probably are in the market for a phone, tablet, earphones, speaker, help or good conversation. Well if thats true this is the spot to find it. To give a back story Im in my late 20s and have the tech capability of my parents who live in the boondocks of NC. Ive had a Google pixel 2 for about 4 years, to put that into context thats before I joined the army and my back and knees were still good. Well it finally gave out so Im like I gotta go to the store. I roll in there and I met up with Will and Keysean (Keysean if your reading this I hope I spelled it right) and say whats up my phone is done I would like to get the pixel 4 or 5 ( I liked my old one so Im sure Ill like the new one). Will pulls it out but says hold up check this out and shows me the new edge that had a great deal with it. Shows me ask the features that Google had with even more. BOOM look at that sold. Perfect salesman, not pushy or trying to sell it to me. He did it to save me money and I appreciate that. As we go about business the conversation is going by the end of it we were best friends, this guy knows about how me and my wife met and our daughter. Great guy would like to work with him again.*Deep Breath*Ok part 2. I get home having some trouble setting up my new phone. Its about 1800 at this point, screw it Ill handle it tomorrow. I get up the next day and go, Will isnt there but here comes Keysean to the rescue. This guy gets right on it. He calls whoever he calls and gets it fixed on the spot. Said its going to take about an hour to go through and it should be fixed. Look here is you stuck around this long to read this your should go ahead and just head over there and stop wasting time.

Devonte was great. Very helpful. Would recommend.

Would like to share my experiences with the manager Devonte. Was at the edge of moving on to another provider. Because my billing kept changing. Devonte explained and helped us with the customer service. Week later went back to the location he was at and upgraded our phones. Will highly recommend friends and family to meet with him. Because of Devonte I stayed with verizon.

I wish I could give this place 0 stars. First, we came to this store to switch over from T-Mobile to the Verizon military plan. Did all the paper work and switching over. We brought our own phones that are unlocked and that we own. The salesman Tyrone also says he’s signing us up to receive the $250 gift card for each line because we are bringing our devices over. Well my husband checked his bill and it says we owe $284 on our first bill when we should only have been charged $210 (this includes the one time activation fees for the phone set up for the first bill, which we understand). That means Tyrone never entered our information for the military discount. Also, the gift cards say “invalid error” after sending our information in to process (we found this out weeks after leaving the store). So basically we were lied to about receiving these gift cards and military discount to switch over. So we returned to the store to inquire about these issues. Tyrone wasn’t there but another guy was (last name started with an O). He had horrible customer service skills. He had an attitude every time we asked a question. When we told him what was going on, he basically pawned us off on “call customer service”. He didn’t know the pricing of the military plan lines and when confronted with the information plainly displayed on VERIZONS HOMEPAGE, he says “well that’s not what I was told so just call customer service”.... he also said we were given the wrong promo code for the gift cards and gave us a different one (which we found out later was past expired). I believe he just wanted us to leave so he could continue playing on his phone because this location stays dead (shocker!!). So after many hours playing phone tag with Verizon customer service, we were told we essentially can’t get the gift cards because the salesman messed up & we’re screwed on overpaying and not getting our military discount because the paperwork wasn’t submitted in time. DO NOT GO HERE. Waste of money. I wish corporate would shut this place down.

My husband and I went in to have our new Pixel phones activated and information transferred. Adrian helped us. He was very proficient and fast. Customer service was great! Friendly and awesome service! Five Stars for sure!!

Im only giving it 5 Stars because of Bryan Vazquez. He was really great!!! Very courteous and professional. He was the only one who knew anything about the Pixel 5. He took the time to place my order, call higher office to research and make some inquiries for me regarding some questions I had about preordering my Pixel 5 phone. The other personnel didnt even have a clue the Pixel 5 even existed, or that it launched 9/30/20 or that it was available for pre-order as of today 10/01/20. Its SAD really, when youre employed as a customer service, sales representative, and you dont even know your own products. If you do visit this store, I suggest calling ahead and making an appointment to see Bryan Vazquez. Or, you can take your chances with someone else. However, I dont recommend that. THANK YOU BRYAN!!!👍💯

Amazing staff!!! From Dashon to Devonte!!

Awesome customer service, Tyrone Mayhand was very knowledgeable on their products and sales. Also helped to get me the best deal on a new phone.

Tyrone Mayhand help me out with something that was wrong with my phone plus was able to help me to find a case for my phone. Told me take my time and was helpful.

Didnt like the fact that I had to stand outside the door and wait till someone decided to come let me in .

Kory helped me and was very patient with me. Super nice guy and was very helpful will definitely go back and ask for him again. 10/10

Great Customers Service & Great Employees that do everything they can so we leave satisfied!I would choose CS over a Corporate location any day!

Quick staff. I was in and out in just a couple minutes

Very friendly good customer service

I went in today and bought a case for my new galaxy s 20 ultra. The staff at this store are awesome. Customer service here is great. Store is extremely clean. I will be using this store from now on.

Thank you for your patience store location in Heights agent was wonderful came in with dead phone walked out with new phone. And was able to recover everything from my old phone . By the way his name is Vaughn fantastic agent. Again thank you so much walked out very happy.

Sales rep was very knowledgeable, got me the best deal available, and wasnt pushy with accessories and add-ons.

I had a wonderful experience at Verizon in Harker Heights, TX. The salesman was very very helpful and informative. He was very patient and answered all our questions thoroughly. He was extremely knowledgeable and was able to carry out all requests that we had.

Amazing customer service! Dominique, mr customer service agent, was very professional and friendly!

Customer service is always great here. The staff doesnt mind making a call or sending you into Killeen to the corporate store if they need. I personally prefer these individuals because Ive never had a bad experience, messed up bill nor broken merchandise. I would recommend this Verizon location.

I have had good experiences with Verizon stores but nothing like what I experienced last night. We had a previous engagement and did not realize it was going to take longer at Verizon than expected.That was not a problem. We left and they finished the process with my phone and added extra details while I was away. Wow! I also saw them treat the person before us just as awesome. Thank you for such great service.

I walked in the store and was greeted with smiles for days. I absolutely love going to this location. I will be dreaming about those smiles for years to come. Wonderful!

I was very satisfied with my service here! They made the process of switching from AT&T to Verizon very easy. I highly recommend this store and the people working in it!

Devonte is an amazing sales associate that has helped us twice now. He deserves a promotion, at least employee of the month! Thank you for treating my daughter so well while she purchased her first phone.

Nice staff, Newest selection of Verizon phones,

I went into this location and was greeted by a gentleman named Joey. He didn’t have the ability to fix my problem in the store so he called customer service and waited with me the entire time to help me finish my problem. He resolved every issue that I had. I would definitely recommend this verizon location in Harker Heights and I would recommend seeing Joey when you go into it. He gives phenomenal customer service!

Sales associate was amazing helpful. After spending many hours on my own trying to solve my phone problem, I decided to seek professional help. The associate at store was friendly and willing to spend the time to fix my issue. Amazing.

Ive brought my elderly father here several Times. Everyone is so helpful and friendly. Thanks to all of you for all you do. I know when i need something to come here.

I recently upgraded my phone here and it was the best experience I could ask for. Heston was extremely knowledgeable and made the process painless and actually fun! I got the new LG G4 and I am in love with this new phone. So fast!!! If you in the area and need a phone, dont think, just drive. This is the best place in town.

Enjoyed the experience with Mark today. Got myself the new IPhone with an Upgrade. Great pricing. Made it a pleasant experience. Got everything I needed. I am highly satisfied. I recommend stopping by!

Had no service for 2 or 3 days after buying my phone. The guy that helped me get it fixed made every effort he could to get me helped and I left happy with a working phone. I appreciated the hard work as well as his initiative to build a repertoire with me just to help me.

Justin Choice took very good care of us.

I very much appreciate my sales rep.Hes very knowledgeable, spoke with phrasingI understood. Answered all my questions and didnt rush me.Thank you

My experience today has been amazing. The associate with the cute 2 month old baby was extremely helpful and made getting my daughters new phone so easy.

Went in yesterday for some phone help. The rep i worked with, Joey, was very helpful. All their staff was professional, friendly, and knowledgeable

Very helpful. Was able to get out in about 30 minutes with a new iphone thanks to Mr. Vaughn Nelson

Mark was very understanding of my issues and went above and beyond to help me out. I appreciate all that he did for me considering I was originally very agitated coming in with a phone with hardware issues for the second time in a year (not Verizons fault). He was honest and upfront; I never got the feeling that he was just doing his job to sell phones. I appreciated that very much... Thanks, Mark for not getting annoyed with all my questions!EDIT: I had phone issues day 2 of receiving the phone. I went in numerous times for trouble shooting and Mark as well as the numerous employees I saw never told me about a 14 day return policy. So they had me going in circes trying to fix the same issues almost 2 months later. Now, I have to go through warranty which instead of same day will be almost a week for a replacement phone.

The staff (Chris, Danny, and Louis or Lewis) on duty when I went in were very helpful, cheerful, and polite. Chris was the most experienced and so was extremely knowledgeable. Danny and Louis were very comfortable asking for help though. I was impressed with the team effort. It made my visit a complete success and fast!

Hello out there my name is Philip Derrick and Im at the harker heights Texas Verizon store and a nice lady by the name of Breeana really help me out cuz Im of these old guys that cant do anything and she talked me through it and then shes a nice lady and made a good sale so well see you later.

Rachel was amazing! She was extremely helpful... Answered ALL of my questions, and she was very conscientious about her customers needs & concerns instead of how much money she would make in commission. Very pleased with my Experience today with Verizon!

This store is clean and the employees are ready to help with all your cellphone needs. Geoff is new but he Is willing to take the time. Not only solve the issue you came in for but he will go through and help activate the phone and make sure all is well befor you leave.

Customer service was outstanding. The manager was very patience.Look for that guy I cant remember his name very knowledgeable.

Very knowledgeable and friendly staff! The whole experience from start to finish was very easy and didnt take a long amount of time. Id recommend this location to all my family and friends.

I was very pleased with the service I received from the verizon guy (blonde hair) to setup a new account today. He was very friendly and helpful.

Excellent queen service here at the Harker Heights. No else would help me today and kept sending me away. They help the first time I asked no worries. Mr Brown 🤗👏Thanks

This is my third time coming to this Verizon location, and the customer service never fails. Its awesome as always. Best verizon location in the Fort Hood area. Thanks again.

Mark was a great help! He replaced my phone and set everything up perfectly! Mark is an excellent representative, you are lucky to have him.

When my old phone stopped working, Rachel was helpful in getting me an early upgrade. This location was not busy which aided in a quick visit. Verizon wireless has great service nationwide which is why I decided to stay here instead of going to another carrier. Great service!

My experience at this store was excellent! The sales rep that assisted me was wonderful and friendly. All staff was knowledgeable and helpful.

Mannie at the Harker Heights store was super helpful, he took the time to help me and was patient and had the knowledge I needed. I’m completely satisfied with him. He is a great employee. I will be returning to this location for sure!

I came into the store slightly frustrated as I was having problems with my phone. I was assisted by Jaime who was simply phenomenal. She figured out the issues I was having, explained them to me and resolved them all. She showed me features on my phone that I was not aware of and how to use them. She has excellent customer service skills and is definitely an asset to your organization.

Luis helped me beyond saying. He saved me a lot of money as a loyal customer. Also along with Jesse went above and beyond to make me feel like a valued customer. He gave me a lot of discounts for my loyalty. I thank them both now I really feel valued. #teamverizonandsamsung

Had a great experience today. Very helpful and courteous.

Craig was amazing helping us today! He went beyond what customer experience Im used to and I seriously appreciated it, and I recommend him when you stop by. Super happy he was able to help us!

New phon time

Rachel did an excellent job of protecting my new phone as soon as I bought it. It was important to me to have a case as soon as possible so that I didnt have to worry about dropping it. Rachel went above and beyond to get a case I liked. She did an excellent job applying the screen protector as well.

I went in to the heights Verizon today and wanted to upgrade my phone. Nicole helped me and she was very nice and helpful. The store was very clean and pleasant and the best part was that there was no wait! I came in, got excellent service, and was on my way. This beats any experience I have ever had in a Verizon store before!

I had an issue with my notification sound and Bryan quickly help me.

I want to thank Rachel the sales rep at Verizon for helping us with our plan/exchanges on our phones. I would highly recommend RACHEL TO WHO EVER IS PLANNING ON SWITCHING OVER TO VERIZON OR ARE EXISTING CUSTOMERS. Awesome customer service and very knowledgeable. Thank you again!

Max was great! He let me leave the store and set up the phone to make things easier. When I got back all I had to do was sign papers. Brought 2 children with me and he wasnt bother at all. Great service!

Wonderful experience! Geoffrey Brown took the time to explain my bill and even reduced my bill!! I highly recommend him!!

Great place and very knowledgeable, one of the few Verizon places I can count on. Luckily there in the same area I live and not a drive at all to come down here. Would rate higher if I could, I would gladly love to do that.

Mark helped me by upgrading the phone, we were very satisfied with the service we got. He made sure that we all the accessories that we needed. Overall a fantasic experience!!!!

Wasnt there for myself

I went in wanting to switch from sprint to verizon. Sprint lost me since I cant talk and surf on their network anymore. Jamie was my rep and she was amazing. From start to finish she was great. She was patient and explained everything in detail. Even gave me a few tips on how amazing my phone is. I think she went above and beyond to make sure we were provided with great customer service. I always joke that when we go in to get new phones its like purchasing a new car. You are there 4EVER. Jamie made the time spent bearable. Thanks Jamie!

If you wonder why this store is always busy, its because these folks are providing great service to customers making sure they get it right!

I was frustrated with my phone because it said it had a water defect. Bryan spent so much time helping me with my issue and got me a warranty replacement

I came in to this store with my husband and there was an issue with his phone not working. It was very frustrating and it happened to be a software update that made his phone act crazy! It would not work at all!!! The lady that helped us was very patient and friendly. We had to restore the phone to the factory settings, but she worked very hard to get all of the information she could back. She was very patient even though we didnt buy anything. We just got the phone not too long ago, so the frustration was understandable. We will be returning to this store when we are ready to upgrade! I was noticing the negative comments that were previously posted and it must have been a different staff! Everyone seemed friendly and knowledgeable and the experience was GREAT! I would have normally rated lower because of the reason that we had to come in the first place, but these things happen and fixing them is imperative when our phones are our lifelines!!!

I recommend working with mark when coming to Verizon. Did a very good job setting me up with a phone, case, and screen protector with a good price

Marcus was the best rep Ive ever dealt with at Verizon. He was very much helpful and got me the best deal ever! Had sentimental messages I needed and he got that over to my new phone as well thank you Marcus!!

Came into the store wanting to switch over carriers the gentleman was very patient and helpful told me all cost what I could get with my phone even made small talk with me so it wouldn’t be so awkward when waiting for things to load up overall I had a great experience here !

I have had issues with customer care for going on 3 months now. After speaking with 2 reps over the phone and visiting 3 stores, I was finally able to have my problem resolved. Nathan did an outstanding job of walking me through the steps to get my account issues resolved and a credit applied to it. I will definitely be coming to this store for any future issues!

Arlene was great. She answered our questions and explained anything we didnt understand. I am super excited to have my Google phone!

Worse

Mark was a tremendous help when my iPhone broke. Set me up with a new phone and all the accessories without costing an arm and a leg in the accessories. Thanks again for all the help!

Thank you Mr Davis for assisting me and my son on a new start with connecting to our family. He was very professional, patient, and went above and beyond the call of service to get both phones and tablets running for me and my son. The extra was he gave me NY flavor because I am from N.Y. too. Thank you for your time Mr.Davis

Had a great time today upgrading with Mark. Enjoyed the personalized service and great conversation while getting a great deal! Highly recommended!