This Review Is Regarding the Brownsville Location:I have been a client over the years, but this one session has resulted in not returning nor recommending the organization.On Saturday, December 12, 2020 - I stopped by for a Brow Clean-Up. I had my brow clean up and filled, and went about my way. I shortly felt a burning, and decided to look at my face closer...Both of my brow bones had their skin torn off - by large sums. I understand there are a times where nicks can occur, but these were full patches of skin. Photos attached.I returned immediately to the location to file a complaint, to which Christina (I believe that was the receptionist’s name) and I tended to me in the most professional manner. She immediately called the Harlingen manager, to whom I spoke to on the phone. I’m explained my skin routine (face wash, sunscreen, CC cream, no acne medications) which would not have impacted the waxing. I was advise to place Neosporin (which I did not accept at the time given the high irritation of the wound), and was provided a refund (tip provided was not refunded).I ask that your organization looks into error administration from a stylist perspective. At NO point during the session did the stylist, Jenny, acknowledge the strip removed from the first brow bone, comment, and correct for the second brow bone. Also - after the session, the stylist made absolutely no comment on what had occurred. Unfortunately, I was not able to see the error due to the brows being heavily filled in. When I returned to file my complaint, Jenny not once came to view what had occurred and provide feedback. Unacceptable.One day later - after sleeping with suggested cream by the Manager - the healing is stark colored. Photos attached. My concern is now the healing - the skin integrity, the potential discoloration, and the time it will take to the even out again with the rest of my eye. Damage has been done, and now I need to navigate and hope for fruitful outcome.

I have been going to Spa La Posada for years now and I love it! From getting a my brows waxed to manicures/ pedicures to even makeovers, I am never disappointed! The staff has great customer service and treat you very well. I highly recommend Alma, she’s the best! (She does all my services) I definitely recommend Spa La Posada to anyone!

Martha is AMAZING. She made me feel comfortable and was professional through the process of my brazillian wax and eyebrow wax. I plan to become a regular!

They did a very good job of waxing my legs and underarms.

It was my first time visiting Spa La Posada, and my first time getting this particular waxing service. Prior to my visit, I was able to speak to Jessica on the phone who answered all of my questions. Jessica was SO professional and sweet throughout the entire process! She is amazing at what she does! I came all the way from Edinburg to the Harlingen and it was so worth it. Will definitely be going back to the Harlingen location and booking with Jessica in the near future.

I had a 9am appointment for pedicure, the person that was doing my pedicure was late. I was called in late to my appointment, then she kept forgetting steps, and rushed through the whole procedure. The whole pedicure was supposed to last 40 minutes and it lasted 25 and then she was rushing me to get out of the chair. Not very happy with the visit at all.

Love the atmosphere and friendly staff.

Totally amazing place and pricing. Very Covid safe.

Awesome waxing services done ✅ clean/calm/comfortable environment, and friendly staff 🤗 which I think is one of the best things about this place, because who wants to deal with rude employees at a spa? This is most definitely my go to place from now on and I highly recommend to others as well. 🧖‍♀️ 😍

Such a great first time Brazilian experience! Jessica was very professional and as gentle as she could be during the waxing process. I highly recommend her and Spa La Posada!

I was interested in buying several spa packages, Called to inquire, who ever answered didn’t seem to interested in explaining and selling. Simply referred me to their website? Ended up buying from desanchez spa who were able to show interest and talk about their services. Need to pay attention and show interest on your potential customers - who can become life long customers.

Welcomed by the Manager Melissa. Very friendly service and using safety precautions. Alma did my eyebrows. Loved them. Can’t wait to do a pedi next.

Nice people, very clean, understaffed

Very professional atmosphere, I enjoied the calm relaxing venue and was very pleased with the service. The staff was incredibly nice and informative I will be returning for more services in the future.

Great Mani-Pedi from Jessica. Relaxing and soothing.

Bethany did a great job with my eyebrows. There was no wait time. Very clean and serene environment. Gave me great advice on products and services available. Will definitely return on my next visit to Harlingen. Thanks!! 👍👍

The pedicure process is the same with all technicians..and the process is exceptional.

Friendly & professional staff with a calm, soothing & clean atmosphere! You’ll love the experience! Highly recommend.

Spa la Posada is amazing!! Staff is very friendly and always make me feel welcomed. If youre looking for a place to relax I highly recommend it here!

Such a friendly staff! Very knowledgeable and helpful. Went in for a massage and it was amazing! Highly recommend it!

Mackenzie is absolutely amazing!She’s very attentive and knowledgeable in her craft. Every time I come for my Microdermabrasion with her, I always leave glowing and with amazing results. I highly recommend

Amazing customer service! Would definitely recommend Bethany if anyone is interested in getting a massage. She does great work!

I love going to Spa La Posada Harlingen because the staff is incredibly friendly and processional. They make customers feel warm and appreciated. When I go, I know Im in great hands and will look fabulous after!

The staff was wonderful and very helpful. Their makeup artist Jessica did an amazing job. Cant wait to book her again for my daughters big day.

We love when Alma comes from Brownsville to do waxing. She always goes above and beyond to make you feel comfortable.

I’ve been to both their McAllen and Harlingen locations and always love the service and attention from the staff. The place is always very relaxing and clean, never have to worry about the smell of chemicals like at a regular salon. Doesn’t matter who does your service or what you get they’re all very knowledgeable and friendly! Glad I now live down the street them!

Wonderful service! Jessica is an AMAZING technician; very experienced. I highly recommend.

I had my very first facial and it was fantastic.. Great job ladies.

WOW!!!! What a friendly relaxing enviroment! Not like any other spa I know. The professionalism is outstanding and I would highly recommend you making an appoitment so you can experience it for yourself.

It was my first time going to spa La Posada and I was treated very kindly The staff was really friendly and attentive I got Melissa and Bethany for my manicure and for my massage and they were excellent I will definitely be recommending to my Friends, family and coworkers

I love going here so nice and knowlegable. Spa services are great!

I’ve been here for massages several times. Will definitely come back!

Very professional and outstanding service I booked the time for my wife and she had a blast and not to mention a very relaxing time

An extraordinary spa in Harlingen. The staff is very friendly and deeply care about giving you a relaxing experience. They have one of the best massage therapists in Harlingen. The ambiance is very peaceful and cozy, perfect way to end a long day.

Jessica is the only person I trust with my waxing needs. She is fast, personable and courteous at all times.

Melissa helped me pick an amazing package for my expecting wife for Mothers Day... Thanks again

Great experience for ladies of any age.

Friendly, CLEAN, highly trained professional staff, definitely recommend!

My MOST FAVORITE place to be! 😉

Great friendly service

The staff at La Posada is very friendly & professional.

Welcoming environment