They came in less than half the eta predicted by the insurance company. I was blessed because there was also a training taking place so the trainee made things quicker because 2 pair of hands are always better than one. They were very pleasant, kind, personable and such gentleman. They communicated with me throughout the whole process which was pretty educational and enjoyable. They answered all my questions. I felt very secure with them towing my vehicle. I wish this type of smooth experience for anyone in need of a tow. They were also considerate and communicative to the nearby drivers and people that were parking close by. They drove safely. They were communicative with the dealership as well. I dislike that I did not remember their names. All of this happened during rush hour traffic as well. Not sure which location they came from but hopefully this is a reflection of the each location.