Fast delivery. Fair price. Wish shipping was a little cheaper, but overall very satisfied. They have a very hard to find hand sanitizer that is my moms fav. So Im just happy someone carries it! :)
Was a bit skeptical at first. Since I had two bad experiences with other online orders on different websites. Which is why I only order from eBay or Amazon besides Target, etc. But communication with HerbsPro went well & I received the exact item I ordered on the expected delivery date!!!! Ill definitely order in the future just as long as they have the item in stock. & There was no price difference.
Im very happy with purchase and service. The product itself Everyone 3in1 Soap Unscented is the one for persons with an allergy concern. The price was the cheapest I could find, but shipping was a fairy-tale - each bottle was individually protected by thick bubble wrap. Thank you very much. I bought this for a second time and will buy it again.
I love this website. Ive used HerbsPro for years. The site is easy to use and they feature many products that I like.
The website was easy to use. Shipping was fast and everything well packaged. Overall a great experience.
I live in Canada and ordered a few items (that are not sold in Canada). It took less than 2 weeks to arrive at my door even with all the shipping issues and backlogs between our borders. Will definitely order again from HerbsPro!
Great product at a great price. It took a few weeks to get my order, which is the reason they lost one star. Will order again though.
I placed an order and the product was very reasonably priced and it arrived the day they said it would. Im very pleased and would definitely order from here again.
I dont give anyone 5 stars! I got what I ordered but it took a long time, it seemed, and I couldnt track it with the number they gave from USPS, so I just patiently waited. I got an email today saying, thanks for confirming delivery of your order. But, I did not confirm delivery of the order because I hadnt received it yet; it was waiting in my mailbox!
Wonderful Service! Got Mag-Ox much cheaper than I can get it locally and received it back in less than a week! My recommendation is to try it and I am positive that you will like it also.
I bought my product online 1 month ago. 2 weeks after the purchase, no news.. I called and emailed to inquire, nobody responds. Got a response 1 week later via email that they will ship my items in 3-4 business day. Today, they sent an email canceling my order due to the item being out of stock. I went into the website this evening and they indicate that the item is in stock...What a waste of time.Who is running this company....? It appears that the way they manage their business is not trustworthy.
I have ordered twice from HerbsPro and have been very happy with the products and the cost. The delivery time is also very good and the products are wrapped well to prevent any breakage. I will order again.
ZERO STARS for HerbsPro. Ive used them twice - - the first time they shorted my order (only sent 5 of 6 identical items). That time they credited my CC upon request. The second time they didnt ship for over two weeks (which was past the original estimated delivery date), and then only because I sent 2 update request emails to customer service trying to find out when my order would be delivered. I finally received my order exactly 4 weeks to the day from the date ordered!. The outside of the box was fine. Inside the box it looked like my products had exploded! The entire order was unusable. I asked customer service for a refund. NO REPLY from HerbsPro. 2 days later I received an email asking for feedback on my order! It takes DAYS for this company to read emails to their customer support, and WEEKS for them to ship your order. DONT ORDER from HerbsPro - - it doesnt matter how good their prices are if you never get your order or its destroyed during transit.
Ordered a case of Canadian sparkling water. It came in a timely manor and was very very well packed. The idea of recycling older boxes and uses as strong durable packing/shipping material is what is honestly wanting to give you all 10 stars, but I can only give 5. Thanks again and look forward to ordering in the future. Ps. Thanks for the 15% off next online order. ~Shawna
I didnt get what I ordered but I didnt want the hassle of sending it back and decided to try it. I do like it but not as good what I like. I did just reorder again so hopefully I get what I ordered this time. Other then that the time frame of delivery was good.
I misspoke. The order has just arrived. Very efficient service
While looking for Iconic Chocolate Truffle Protein Drinks, I saw this company that Id never heard of. I researched them and placed an order with an awesome discount. Although it took some, they kept me informed and I got what I ordered. Now out of stock, I only hope they get more in the near future.
We received our order, but it was incorrect. We ordered medium width proxy brush refills and we received wide refills instead. I called your number and was put on hold for 15 minutes before I gave up.Update: We received a notification that you had the medium brushes back in stock, and I was able to order them and am very happy with them. I would order from Herbs Pro again.Paul McLaughlin
I am very happy with HerbsPro. After finding out that my store no longer carried Cardinis Original Caesar salad dressing, I found I could order it on HerbsPro. My shipment came fast, and none of the bottles were broken which was what I was concerned about. I highly recommend them.
Herbal soap is awesome! Customer service is great and package was on time thanks again!
I placed an order five weeks ago for three items. A month later, I received a shipping confirmation for all three items, but only one item was in the package when it arrived. I called and emailed to inquire and could not get any response. Eventually I got a random autogenerated email giving a refund of a random amount with no description that didnt seem to be the right amount to me. I finally wrote this review and got a call in less than 24 hours asking me to change it. Um, no thanks. This stupid order has taken an hour and a half of my time. Definitely avoid herbsro.
Fast service and consistent updates on my order. Highly recommend.
HerbsPro only sent 1/2 my order. The description CLEARLY states 2 case of 12x 2.9oz. each case consists of 12 boxes, each box is 2.9oz. Customer service was no help in resolving these issues. See attached image.STAY AWAY from HerbsPro. Do not order!! Find a vendor with honest descriptions and better customer service.
Fair price, quick delivery and good communication on where the item is during the delivery process.
Took a little longer than I expected but thats shipping across the pond for you. All items ordered arrived and just as order. Will, and have, use again :)
Ordered from this company and received exactly what I needed much cheaper than other online websites. My package arrived exactly when they said it would. I definitely recommend this website. I am a very satisfied customer who will use this site from now on.
Perhaps was the items I ordered but took forever to get here, slow to respond to inquires as to the reason why.Prices were reasonable and appreciated
They didnt send the product pictured. Ive emailed customer service twice with NO response. Theyve flooded my inbox with offers of discounts and a special surprise and a token of appreciation, yet they cannot answer my request to process a refund. I would NEVER order from them again and will keep fighting to get my money back!
If there was a lower rating than 1 star I would give it! I ordered and paid for a product listed on their website nearly 3 weeks ago as of the date of this review. I initially received an email that my order was being processed. I have reached out to them 3 times looking for my order or even a tracking number. No response at all! They just leave you hanging about your order. My order still listed on their website states received- unfulfilled. Customer service is useless, or just doesnt exist. Save yourself time money and frustration, when you land on their website looking for a product, I would suggest moving on!! Check out their BBB reviews! I just did! WOW!!
I had been searching for this product that I purchased for awhile. When I found the product on this website compared to the other websites I had searched for, this company had the BEST price, it was in stock, and it was exactly what I was looking for. I will definitely purchase the product again.
Pros - Great price, arrived 7 -8 days after the order, adequately packaged.Negative was in addition to the expected notice of shipping and tracking they started to send me an email every day for a sale item or 10% off but it was easy to unsubscribe. Will use them agian as their pricing is wonderful.
Bought 6 30 oz bottles of suave shampoo from herbspros Amazon store for $31.17. I only received 1 30 oz bottle shampoo. When I messaged them about it they claimed it was an error in the listing even though absolutely everywhere in the listing that pertains to weight and ounces corresponds with the listing being for 6 bottles not 1. Now they refused to do the right thing and send me the 5 bottles that they owe me. Ive added pictures of proof that the listing is for 6 30 oz bottles and not just one
All customer service from start to finish/shipping was fine but the liquids inside could have been a bit more secured. One had a cracked lid. Nothing spilled but it could have been no bueno.
From finding the specific item on line, placing the order from the HerbsPro site, texts received from HerbsPro -start to finish - andease with contacting company day before item received at home(phone# always in texts) led me to sending this text back to post with big 5 star smiles 😃 😊 😀 😄 😁. Thanks
The product was delivered reasonably quickly and HerbsPro was great communicating the shipping status. However, they sent quite a few discount emails before I ever got the product which got be annoying. How about waiting until the product is delivered before hitting customers up to buy more?
They stopped selling the chips I love near my home. I couldnt find them anywhere! I found them at HerbsPro and was thrilled! They had wonderful communication and both cases arrived with nothing broken. Woohoo!
Great price - the best I have found anywhere! Timely, efficient mailing of product as well. The bottles were well packed with bubble wrap. Will order from HerbsPro again.
No accountability whats so ever. The shipment was sitting at the warehouse for over a week before creating label. It took almost 3 weeks to deliver. The worst part is that the rep continued to lie about the delivery. The representative attitude was atrocious. I would think that at least the shipment cost needs to be reimbursed. The customer support is impossible to reach. If you are getting the response, its never to the point - its another run around. Just terrible support. Will never order from them again.
First time ordering from HerbsPro. I was desperately searching for a particular supplement for a loved one because the pharmacy couldnt get it. Ordering from HerbsPro was very easy for a first time customer. My order shipped right away and arrived faster than estimated. Very pleased. I highly recommend ordering from HerbsPro.
Happy with the products. timely delivery
Package arrived in 2-3 days. The order was correct and I needed the order to come soon. Overall, positive experience. Would order from them again.
Placed order Oct 2 and received email confirmation. TEN DAYS later it had not yet shipped. Made several attempts to contact by phone, but no one ever answered, and voicemails were not returned. Emailed support on Oct 13 to cancel my order as I had ordered the product from a different vendor in the meantime. Next day (Oct 14) I received an email informing me the order had shipped. TERRIBLE customer service. I will not order from them again EVER.
Product arrived intact and did not break apart or leaked. It was packed quite well. I was kind of worry that the product might not make it to me in good order, but it did and I am very grateful!
Quick ship and excellent packaging. Great prices! Will be purchasing again soon!
Mail order: came as predicted, well packaged, delicious products…. Also, I appreciated updates on my order. Thanks!
I found the best price for Source Naturals Alkaline Balance on HerbsPro and it came very quickly. It seemed to be out of stock everywhere else at the time. Im pleased!
Excellent product descriptions, very good pricing, and on-time delivery. Seem to be very dedicated to providing an excellent buying and supplying service to their customers. Cant ask for more than that!
If I could give them a 0 star I would!Zero customer support. Zero customer service. This company is a joke. Do not order online…… they are happy to take your money and never give you a product in return. Thank goodness credit card companies will help when online businesses like these are out there. Save your money!
HerbsPro consistently has the best deal and price on the products I buy. They are a reliable resource with free shipping at $49. I truly appreciate their efforts.
This was way too long to simply get 2 small tins mailed in an envelope!! And in the meantime I am flooded with promotional emails EVERY DAY! Found it all very annoyingI will not be purchasing from you in the future
Such an easy process finding the product I wanted. Shipping was straight forward and tracking provided. Definitely will be a repeat customer. Highly recommended. Thanks.
My order came quickly. I will definitely be ordering from them again.
The price for the product is awesome but the time of delivery took more time that I expected.Ill buy the product again. Hope next time the product arrive on time.
HORRIBLE TO DO BUSINESS WITH. THE ORDER TOOK SO LONG TO COME. I NO LONGER COUNTED AFTER 5 WEEKS. I TRIED CALLING AND GOT NO ONE ON THE PHONE. NO CUSTOMER SERVICE. I WOULD NEVER BUY FROM THIS COMPANY AGAIN. VERY DISAPPOINTED IN THE WAIT TIME TO SHIP AND GET DELIVERY. FED EX LET ME KNOW THE ITEM WAS NOT COMING ON THE EXPECTED DATE AFTER OVER 5 WEEKS OF WAITING. MAYBE THEY ARE BETTER WITH OTHER PRODUCTS BUT I FOR ONE AM NOT WILLING TO FIND OUT. ORDERED VITAMIN D GUMMIES.
Terrible. I received the wrong item. I emailed and still have not received a response. I called up and waited on hold for 20 minutes before I got ahold of anyone. The guy on the phone which you can barely understand. I asked for a full refund including shipping and was told he will have to check on that. I told him that its not my fault that the wrong product was shipped and requested a full refund. He said he will send me a shipping label and still waiting for it.
The more you order the faster these folks ship and they have superior products. I love the Newton Homeopathic products.
Product was old it smells and contains dust particles.I sent them email, not responded!!Asking me to give 5 star ratings!Please do not buy from this company.Trust me you will regret.(I agreed to pay very high shipping that was my fault)
Herbs Pro had my favorite powder at a very good price.Packaged and shipped very well.Terrific communication throughout the order and shipping process.Will order from them again.
I use this product to help heal my liver as I have cirrhosis (non alcoholic) This product and diet change are working. I highly recommend this company as well
Online order. I placed two orders. The first one was larger, which is why I expect it was delayed. The second one shipped first. No problems.
Took them a week to ship the order and then they ship it smart post which takes another week for something that normally ships in 2 days. Called them several times and was on hold for more than a hour or was forced to leave a message which they never returned.
I was able to order a hard to find lung health supplement. When it ordered, it was shipped right away. I had no hassles with this company. Im glad I was able to find this supplement. I didnt think anyone sold it anymore. I plan to continue to do business with HerbsPro.
I placed my order and waited for it to arrive. In a short time it came. I was very satisfied with with the product the shipping and customer service. I will place other orders,
Efficient service, I was on-line for a while to find a favorite soup mix and lucked out when HerbsPro popped up!
Very fast shipping. Wish they would have included invoice in box.
Got a large supply of the mango chutney I love (and is hard to find) at a great price! They are a good source for products.
Rapid and excellent service from this company. The product were exactly as presented at the lowest prices. I would use this company continually.
Happy with the product but it took 2 and 1/2 weeks from placing the order and receipt of the order.
Placed an order with HerbsPro for a food item. Over a month later I still hadn’t received my order, nor had I received an update regarding the order status. It wasn’t until I contacted the company at that point, that the order was sent - no apologies or reasoning why. And before I had gotten my order, I kept getting emails encouraging me to order more items. Why would I do that when it takes so long to get my original order?
Great prices and prompt delivery!
Order to took forever to arrive. I had forgotten I even ordered them. Love the product though.
So happy to find HerbsPro. They had the hairspray that I have been looking everywhere for. And they shipped my package in just a few days. I am a happy new customer.
HerbsPro has a good price on the product I get from them regularly, and the shipping rate is good as welI - I live on the East Coast and they are on the West Coast. The one gripe I have with them, is that it takes 3 weeks to get the product; mainly because its back-ordered most of the time. I get 4 bottles at a time to try to avoid this issue, but its usually unavoidable.
This is a great place to online shop. They have great prices and a wide variety of products. Oh, and if you are on the mailing list you get lots sale specials. There shipping is fast and reasonable.
I was a little nervous about ordering from a new company. But turned out just fine. Will do business with HerbsPro in the future Im sure
Sent the wrong item. Contacted Customer Service and they said they would send a return label to return wrong 3 times and still have not received one.
Fast shipping is a plus! Competitive pricing is another.However, the website offered a Free Shipping deal that didnt get applied when I went to check out, so I sent an email, and then the Free Shipping deal was removed from the website.I guess thats responsive customer service?Emails soliciting a 5-star review also leave me a little cool.
My order came pretty quickly and was exactly as ordered. Will definitely use this company again.
Really like the product and product is as described. The only thing I would recommend is them using a different shipping provider took about 2 weeks to get to us. Other than that very pleased with our experience.
I have called three times regarding my order. All I get is music and Long Hold times. Nobody will pick up the phone. I am very upset with the Customer Service. Btw...they debited my card, but I still havent received any product. What gives?
Fast shipping. Great price. Will order again.
I was sent inaccurate items compared to the website information and photos. I contacted the company via email with photos showing the difference which comes down to different ingredients. Instead of hearing back from the company I was sent two emails to write this review saying “ Thank you for confirming the receipt of your order.” Clearly no one read my email. They even asked for me to leave a 5 star review here and on Facebook.
The product I ordered was not sent to me. Instead I received another product that I do not want or will use. The product image on their site was the one I ordered and the image on the emails I received was correct. The product I received was not what I ordered. Notified the company to send me the product I ordered and send me a postage paid return label to return the incorrect product. Or refund my money. No reply so far.
This is my first order from HerbsPro and they really met my expectations. The shipment was in a timely manner and arrived just in time at my house before I had to purchase another case of Ecco dishmate. I totally recommend this company to everyone for they great service. I wont hesitate to order again.
I loved that the price of the product I ordered (Herbasway Peach Green Tea extract) was the best price I could find. THANK YOU for that HerbsPro.
HerbsPro had personal care items I needed at a good price. I ordered online, the website was convenient and efficient, fulfillment and delivery were very fast. Good choice for online shopping.
Buyer beware. I put in an order 14 days ago and have had no notification of shipping. I tried calling 4 times and after being on hold in line to talk to someone, it ultimately tells you no one is available and tells you to leave a message, which i did with no return phone call. I have emailed them twice and have not received any reply. I have not received my order and now will have to go thru the hassle of calling my cc company to get the charge taken off. Is this company a scam??Ok. An update to the above. They arent a scam. Im finally receiving my order that I placed on Sept 18. Today is Oct 12 and fedex says its out for delivery. Herbspro did respond to my emails after I posted the above. Maybe they just have so many orders and not enough help. Gonna raise from one star to three.
Very good service and easy picking of items, plus good delivery
Easy ordering. Affordable prices. Had product availability we dont have in Canada. Quick delivery across border despite covid. Overall great experience with HerbsPro. Will definitely order with again!
Product came very quick none of the bottles were broken I will definitely be ordering from this company again
My local stores no longer carried a product that I loved. I missed not using it. I found it at HerbsPro! A great price, fast shipping, great communication-overall a perfect online transaction! Thanks, HerbsPro!
The website is easy to manage and the items were delivered very speedily. I appreciate all of this. Thank you, HerbsPro.
Excellent products. The Good Earth teas were exactly what I was looking for. A little slow processing and shipping the order to Canada, otherwise perfect. Will reorder in the future.
On time delivery, good price and good service
Took way to long to receive item. For this reason would not recomend unless you can wait 30 days or more. Product is very good and was well packaged. Would have given a 5 star but way to long to reveive with 0 communication!
So far Ive been very pleased with HerbsPro service. The price is very good. It did take a little extra time to receive. This product does take time to receive is my understanding.