We had a most unsatisfactory experience with Mid-State Flooring recently. We came in for carpet for three bedrooms. In addition to the carpet we had two stipulations, on which we were explicit. One was the install date (we gave over a week lead) and the other was we required pet-proof carpet pads. We keep large dogs as pets and often have grandchildren as houseguests. Both are generally messy and occasionally have accidents that can require strenuous measures to clean up.We specified the date because our son and d-i-l offered to come in from out of town to help move furniture out of the bedrooms and back in after installation. The morning of our install date we sat around waiting several hours for MidState to show up, then I called. Don was unaware of the delay and eventually found that their install person had, instead of coming to do the job, had left that morning for Alabama (his words). I explained how inconvenient and unacceptable this was and asked him to expedite a plan B. Nothing happened, even after I went back to the store to explain our needs in person. It took Don three days to find someone to make the install.I checked on the men doing the install and saw they were using very basic, inferior carpet pads and called Don to find out why our stipulation regarding the pads had been ignored. He claimed no knowledge of our order for the pet-proof pads. I reminded him of our requirements as voiced at the time of order, to no effective end. He claimed to review his notes on the order and saw no such specification. Odd, because it was a major feature of our order and seemed to have been included in the pricing of the job (which was competitive, btw).Frankly we felt cheated. From previous experience (with Joey’s in Gallatin) I realized the pads are a potential target for bait and switch tactics, where the better pad is priced in the job but then inferior pads are installed and the carpet laid over before the consumer can check it.I can not recommend Mid-State Flooring for any work that you won’t require specifications in writing and then keep both eyes on the entire process. Even then I do not recommend anyone who would take advantage of an incautious customer. Look elsewhere for your flooring needs and you may have a better experience.

Good prices and good staff

Awesome place. Awesome people.Ask for Don - tell him i sent you!!!

Flooring looks great. Installation well done.

I am so impressed with Midstate flooring. This is the 2nd time I’ve used them and I’m so happy with their work. Mr. Don and his team went above and beyond to make sure my flooring was done perfectly and as soon as possible. The guys were very thorough, neat and also cleaned up after completion. I always check reviews so I hope this helps you make the correct decision on your flooring job. Choose them and you’ll be happy! Simple as that.

Very kind, caring business owners. I carpeted my garage remodel and it didnt take months of waiting like all the other stores were telling me, done very quick!

Very pleased with carpet install. Prices seemed competitive. Replaced upstairs carpet. Installed about a week after purchase!

Have worked with Don a lot and his company always delivers a good product for a fair price.