Had an issue with my service. Went to Hermitage store to try and have it resolved. After speaking with Joe, I realized the problem was with my phone and not the service. He gave me useful advice on how to fix the problem and offered me an upgrade. I wanted to try to take steps to fix my current phone (these things are expensive). Had a couple of laughs talking about how junky modern electronics can be. Hands down, talking with a real person was much better than doing it over the phone. Yeah, maybe my phone is busted, but its also 3 years old. But the experience was so much better with an actual person. If I do need to get a new phone, Ill be seeing Joe. He made a joke about how Casio watches used to be cool, but now no one wears them. Made me think. Maybe my IPhone is the current Casio. Great service.

Joe is so helpful to us every time we go in. He goes above and beyond, helps us figure out what makes most sense. We specifically drive to 45 minutes to the Hermitage store to meet with him. He never really pushes things on us, but makes reasonable suggestions. Def recommend going to see Joe!!

Visited the Hermitage Store (Tuesday 10-12- 21) @ 6:40 pm, there were no customers in the store only myself & 2 sales reps. When approached by Joe, I told him I was there to upgrade 2I- phones to 13’s. He started by taking my information, asked if I knew what phones I wanted, memory, color, etc. He then asked about the insurance & gave an overview of what it covered. When I declined the insurance he went into pushy salesman mode. Then he went on to tell me about setting up the phone myself, I told him the sales Representative I talked to last week said the would help us set it up at the store. Joe stayed Verizon stopped assisting customers with set-up. I really don’t even know why that was relevant since I am an AT&T customer and have been for years. I have never had such poor service from reps at this store.I’m very disappointed that I could not purchase the phones this evening, but was not dealing with this arrogant, condescending sales rep.

Went in to look at switching cell carriers and walked out new, happy, AT&T customers. The entire experience was excellent and seamless and our representative was Joe. I will absolutely be recommending my friends and family to switch to at&t as well as Joe to help them make it happen. We live in a rural area and now receive much better coverage and in 5G! Previously with Verizon for 12 years, with the switch we got a new iPhone, better service, more bang for our buck on the data plan and our monthly bill will be less now with AT&T!

If I could give negative stars I would. I am extremely upset with the way I was treated today when I went in to get a new phone. I was called stupid, told my decisions were stupid and that I was wasting my money. all of this was said to me by Mark. he was extremely rude to me and made me leave the store in tears. I am switching carriers and will not ever do business with AT&T again. I was so embarrassed being in there today. I do not recommend this store to any one. ESPECIALLY when Mark is working.

Great guys in there Steve helped me out a lot with my new samsung fold definitely would recommend seeing these guys thanks guys 👌🤙🤙

Very helpful with trade in and other service questions. Very knowledgeable

Joe is always so helpful at this location that I keep making sure I go back to this location for my phone and family phones.

I went to Att in Hermitage to obtain a new plan with two new phone lines. You would think the employees would be jumping st the chance to help secure a new customer. This however was not the case. After running my credit score, which is no less than 800, I was told that in order for me to walk out with two phones I would have to pay over $400 down as a deposit. I was given no clear reason as to why and the gentleman did nothing more to try and assist me. He simply stated I dont knw, thats just what my tablet says here. Clearly frustrated and feeling profiled... I ended up going home and calling ATT customer service. They indicated that with my credit score and being a new customer, the store requiring me to pay that amount of $ for a deposit was completely false. They offered to wave a few other fees and provided me with the service I foolishly expected to receive in person at the Hermitage Location. In person service has gone down hill. What a shame.

I always feel so at home in this store! Love the environment and all the mobile experts! Joe was exceptional like always! He always knows what is the best deal for me. He’s outgoing and friendly! I highly recommend Joe if you stop in the store for anything!

I was so disappointed to be treated with a patronizing attitude by Steve and another individual who would not provide his name. I was actually planning on getting a new phone…now like the customer who left before me, I may change service providers.

Have been coming to this store for years, always receive the best service

Had a Great experience here yesterday getting my parents and fiancee on my line. Adam was an amazing representative and super helpful. My family and I reflected on the fact that this was honestly the best phone services we have had. Adam was patient with my not so tech savvy parents, helped up with getting accessories on all our devices and finding us the best deals. Thank you so much Adam!! It was great meeting you.

Joe was great! Thanks for all the help!

Brian the Supervisor was very professional and spent quality time with us, answered all of our questions throughly! We left very satisfied and will be back in the future to Hermitage, PA store,

Mark made the switch to AT&T quick and painless for me.

AT&T Customer Service is the best! I was nervous about upgrading. All my clients are in my phone. I was reassured that I would not lose anything in the transition. New phone basic differences were explained to me! My visit was very pleasant, and I’m enjoying my new phone! Thank you, AT&T

They never seem to be able to help with problems but are quick to sell you a new phone.

Our experience here was terrible all they wanted to do was sell a phone not help us with our problems told us we couldnt do what we had done it other AT&T stores ended up leaving in an upset manner wont go back

Terrible service with no actual knowledge and they refuse to do what at&t corporate tells them to do to resolve the problem

I want to say thank you to the whole crew over there at this location! Yesterday my family and I stopped in not sure if we were going to switch to At&t, Adam made the transition very easy for us. We did have 1 minor issue with a phone not having service at my house(not their fault I live in a valley) so I went back to the store tonight and the whole crew there helped get my issue resolved and were amazing!! From the reps to the manager there(Sorry didnt catch most of your names) I couldnt believe how awesome they were! Definitely glad I switched companies

We ask for Joe, and will wait, everytime we go here. Hes down to earth, personable, knowledgeable and has very good customer service. Everyone else seems nice but Joe is our guy 😉 Happy customer every time we leave. Thanks Joe!

Everyone was very helpful. The gentlemen waited on us name was Joe was very very helpful and pleasant to work with. Had a problem with phone company we were leaving since we changed to AT&T. Had to go back to AT&T for help. The two clerks that were there helped us with the problem and were very pleasant. Helped us solve the problem. Very great full. Thanks

Not sure the point of the stores anymore. They dont seem to want to help you with anything. They only want to sell phone and to be honest they arent that good at that. Many things they straight wont help. You have to do it over the phone.

I stopped in the store on 10/05/20 to ask about the firstnet that they offer. When I walked in I was greeted by a older lady. She took my info & did something on a tablet,after she did her thing on the tablet she look at me and said that I have to wait for a person to come back from a break to be helped. How on earth are you going to tell someone that they have to wait for someone to come back from a break before you can be helped. Seems to me she should have did her job and helped me out!!! I will never go back to that store again!!!

Had a great experience. Stopped in to buy extra phone cord. I thought I picked out the right one, but thankfully the young lady that waited on me checked it out to be sure. I really appreciated her help and she was nice and patient.

Friendly people and an ATM.type of machine to pay your bill. Wish I owned 50 of these machines so people can pay their bill anytime..

My girlfriend and I attempted to enter this store tonight to get her a new phone because hers stopped working.I have a plan with 3 lines on AT&T. She has a plan with another carrier that has 3 lines for her kids.We had our masks on and there was one customer in the whole store.They refused to let us be there together and wanted us to go in and out as each of us were needed to complete this transaction.We got frustrated and went to the other carrier store. They let us complete the transaction together and I cancelled her line with AT&T tonight.After many, many years with them, seriously considering closing the other 2 lines with them as well.Please try and use some common sense in these times. When you have one customer in your whole store, you might want to welcome 2 people who want to purchase a phone on the spot and continue doing business with you.

Very helpful and friendly.

Horrible service the staff is incompetent and no help at all

Mark was excellent and extremely handsome. 10/10 would recommend!

Mark D is an excellent technician. I got in and out in record time, with exactly what I needed and he was personable. Very Satisfied. Thanks Mark!

Brittany was so nice to interact with! She was so kind and understanding of my situation. I had an issue with my old iPhone 6 and I was looking to add my wife to my account but I wasn’t looking on paying for two phones. Brittany hooked me up with the buy one get one free and also gave me discounts on accessories! Highly recommend this store and go in and ask for Brittany!

Adam was great! Very helpful and knowledgeable

This is my local AT&T and Ive been using them for years. My favorite tech is Derek! Hes amazing and always helpful...I buy a new Note every year and many other goodies! I havent met anyone unfriendly at this location, like some others. AT&T has the best customer service hands down...just wish their monthly bills would come down some... but who doesnt!

Excellent service. My husband and I went with our two kids. They had frozen on and offered to turn up the volume so the kids could watch while we browsed. I bought the note 9. The salesman made sure I got the color I wanted, understood how the phone worked, how to set it up, port over things from my old phone and even switched the sim card for me. He checked to make sure I was up and running and looked for any discounts he could offer. Very professional and friendly. Would highly recommend this store.

The employ I. Had was rude but your experience would probably be a lot better,good selection of technology

Great staff! Love the ASM! 👍👍

The only assistance you will get from at&t . Tried going online and calling to resolve my issue. Dont waste your time online or calling. Lousy at&t customer service.

Went in because I thought Id lost my photos. I was also surprised that I didnt have to wait more than 5 minutes. Mark was extremely helpful, he found my pics & condensed & cleaned up my pages. Now my phone is less cluttered & faster! Thanks again, Mark!

Very helpful. Very knowledgeable. Got my wife fixed up quick. Ill be making the switch when my contract is up.

Great store. Every time I come here I am greeted at the door with a smile and am offered help. Only rated 4 stars because there is normally a bit of a wait here

They lie about the promotional deals! Say you are getting 300.00 for a phone when really they only give you 40.00. when you call them nobody answers a phone..

I was so impressed with the service from Mark this morning. He took time with me and made sure I was completely taken care of.

Great service by Steve. Informative and courteous. I was in and out of the store very quickly with the product I need

If you can locate another store nearby, Id Highly recommend trying their services. I stopped by the Meadville store, & received exceptional service in a fashionable & timely manner.This was unfortunately one the worst stores I have had the worst customer service assistance at.Customer enters, stands around for an unknown amount of time, youre asked a few questions, placed on the waiting list & then you set for an unknown amount of time.

Was very helpful in setting up my smart watch

They are great. Very clean, very helpful and are great at any question I have had. Mark and Derek are awesome.

Great, if you can stop in when a manager-level staffer is there, as they can do more for you. Try the evening, as more likely higher level person there. Others will just redirect you to ohines you dont want when they dont have your desired item.

Went in with a simple question, was looked at like i was an idiot and took them 5 minutes to even understand what i was looking to do. Once they did understand, they insisted there was no way for them to help me, when ive had the procedure done on previous phones. Horrible customer service.

Derek the Area Manager is arrogant and rude. Once they make their sale - customer service goes out the window. My mom and I changed our plans from Verizon to AT&T! What a mistake! They could not be bothered to assist my mom with a problem concerning the phone she purchased two weeks ago! His response to me - it’s not our responsibility to explain the Apple policy ageement with the store! Really - you had no problem accepting our money! Don’t make the switch! It’s worth paying more to be treated with respect and decency!!!!

Very polite and detailed

Employees really willing to work with you

Mark gets a 10. He was knowledgeable, proactive but not pushy, quick, friendly, pleasant.

Staff was very helpful and we actually got in and right out.

Went in for a car charger, was taken care of promptly. My home store

The workers their are very helpful and knowledgeable. The biggest problem is the wait for someone to get around to helping you.

Not enough help. We had to wait in our car, meanwhile the employees were out back taking a break. There were about a dozen people waiting. Got tired waiting and left.

I understand its the job, but when you go to pay your bill they shouldnt be trying to push for an upgrade every time.

This is the AT&T store to go to in the area if you need fast, consistently good assistance and want to deal with a knowledgeable staff.

This place is a total sh*t show. Don’t waste your time coming here for any kind of support. I’ve been here three separate times and each time they have an excuse as to why they cannot help. Unless of course I want to buy something!

I only come here because Derek the salesman has helped me out for the past 5/6 years. Very good guy and he will go out of his way to get you what you want for what you want to spend.

Better then last time I went there

Great help. Got straight to the point and solved any problem I may have had.

Great place as far as service. Youll get much better help here than from corporate.

They are very knowledgeable about all the phones and they do an excellent job I highly recommend it

Great customer service! Love these guys/gals!

They were absolutely wonderful thank you so much

Its best to make an appointment before you go

Went to get a new SIM card, everything went smoothly and well.

The worker was so rude. I couldnt believe how he talked to the customers.

Been my cell company for many years. This is my service location of choice. Great people

Horrible wait times every time I go there.

Excellent service

Staff is very helpful. Most days they are really busy and there is sometimes a long wait to speak with someone

Always good help get waited on quick

Steve was awesome!Very helpful!!

My home away from home.

Another giant corporation that seems to have a difference of opinion than I do of what the meaning of customer service is. You used to see a number of promotional ads with discounted phones and plans but any more they seem to want top dollar. Maybe its time to go with another carrier?

Not enjoyable! But the 2nd time in to make purchases & upgrade was really happy with customer service.

Felt very rushed the issue was never taken care of

Great ppl love the bundle package

Staff are knowledgeable and friendly.

First AT&T store Ive ever went into that I couldnt get waited on. One sales associate talking with a kid about college, another one talking sports with a customer. Will never go back!

Great service from Steve! Give him a raise!!!

Sales are a bit rude and not customer oriented. I could go on but will refrain.

Every time you come here it takes forever to get waited on

Very clean

Good service .

Very very helpful.

I recently visited this store and was helped by John. He was very professional and explained everything clearly and helped with everything I needed. The store was clean and stocked with anything you might need.

Pay extra money for insurance on your phone so when you phone breaks they give you a hard time they tell you one thing up at the store and then when you called phone claim they give you a bunch of bull to

They were very helpful

Awesome customer service

Long wait and poor service. Whats not to love.

Even thou they were under staff they got me up and running in no time

Very helpful and kind

Quick and great service!

Cell phone store. Friendly customer service.

Good cell plans