This location is amazing! And the process was smooth and easily understood thanks to Ricardo Rodriguez!

Horrible experience! City furniture is a total ripoff. After waiting for 4 months we just had our delivery today, and everything was damaged, when we called the store we asked to talk to our sales person and he said that we need to call the customer service to make a claim, when we called customer service they said that they dont have a return policy and that we have to keep the sofas and the other products or we need to wait another 4 months to get replacement ones. This is just ridiculous, also not to mention that we received another other that was wrong, they did a claim on it and now they said there’s no claim so we need to keep that accent seat as well. Total ripoff. Dont buy with them!

Giving 2 starts just thanks to the beautiful furniture. The sales person work and the communication between the customer service and the delivery team is awful. Things went sideways for us. Heres the story.We bought a TV set that included a tv stand, a tower and 3 wall cabinets. The sales person advised us that if we paid premium delivery we were going to get the set in our house just as we saw it in the store. 1st lie. We paid the Premium Delivery and the next day we get everything; however, the tv stand had a crack on the back a one of the cabinets had a bumped corner. So the delivery team took it back and surprise, they dont do wall installation, that was not on the order they received. They called the dispatcher who advised the order was supposed to have a special code and it didnt. We called the sales attendant, she said she never told us that they install cabinets on the wall, very different from your are going to get this in your house installed as you see it here as we were told. Okay, well, our battle with customer service starts since the salesperson wasnt that knowledgeable, we had advised the dispatcher said that service was available. The lady of the customer service requests pictures of what was left in my house and what was returned, which we did. She advises that they cant bring just the 2 pieces that needed replacement, that they would bring a whole new set, to just return what was left here when they arrive + the installation guy was going to come the following day. We had to wait a week. That didnt happen, the 1st day only the tv stand arrives, the next day, the Installation guy comes without the missing cabinet. Mind you, during that waiting week, we fought with customer service because our the messages that we received from City Furniture had nothing to do with that the lady from Customer Service had advised. We ended up with a member of the management team who clearly saw that our situation could have easily been prevented but we now where in deep waters. She tried to get it right, but couldnt. She goes off on Vacation and there again were we having to talk to someone else, and explain the whole situation. The man on the phone get us the missing cabinet scheduled for delivery today (supposedly with installation). The team calls at 3 that they were 30 min away, arrived at 5:30 pm with a TV stand ( something that had already been brought on Tuesday) and the missing cabinet + they DONT do installation. We were supposed to have our furniture in good standing and installed since October 18, 2021. Many hours of work lost dealing with these people, unnecessary stress and disgust but overall sadness. A company that spends so much on ads yet their personnel is below the companys made belief standards, very incompetent.

We had such a wonderful experience working with City Furniture. Beautiful, vast selection of furniture overall. Service in the showroom is great. Teresita Park in the Hialeah Showroom helped guide us throughout the process and was just AMAZING to work with. The delivery was very efficient and well organized. Overall very happy!

This store has excellent customer service! Everyone is kind and welcoming. They all speak English and Spanish. The store is huge inside, 2 stories of amazing furniture! Very well decorated. Would recommend to purchase from this City location.

It was excellent and quick service I give you a 10 or the max

There we were buying furniture, having a good time... people were nice. Everything was comfy and reasonably price. We were for sure having a good time.That is until the actual deliveries were to take place.Whoever filled out my wifes financial information somehow manage to not notice that the apartment number was not being typed in and thus we never got the account number. This wouldve have been a minor inconvenience if when we went to try to pay it via phone (knowing something must be do soon) they hadnt also manage to get their social wrong so we couldnt even validate the account. So we couldnt pay and they wouldnt deliver. We finally manage to get someone to fix the mess and the second part of our delivery was to arrive soon with my all important pillow and thus the pillow saga began.It was supposed to come with the first order, but it was on back order. They said we will get it on the second delivery. No problem, except it didnt come and they marked it as if it had. So I contact them, open a case and they have to do a full audit that took a few more days of my life. Still no pillow since they are still saying a payment is missing. So back on the line with customer service. Their phone system was supposed to call me after I gave up post a 1 hour wait... it didnt. I called again the next day... another 2 hours of my life out the window in which they close the service and I never managed to speak with anyone. All our accounts are fully paid and I am still sleeping without a pillow 3 months after I bought it.Update: My wife was able to speak with Kate, it seems customer service is fantastic once you manage to reach a person. Because of this and the fact that I do love the furniture itself... I have updated my review to 3 stars.

Terrible customer service; was never greeted, no one asked if we needed help. They were all standing around and when approaching them they all just walked away. Had nice things but wouldn’t want to give them commission

I was helped by Dora Melchor on June 29 to purchase a dining room set. I had the delivery august 16 and first the chairs were the wrong set and the dining table is missing the pieces. I immediately emailed and called Dora and told her about the wrong chairs. She said she would contact me back august 16 and still have not received a call back nor an email from her. I have tried to contact the show room and they never answer the phone. I’m really upset I still have not gotten my correct set of chairs and the dining table is missing pieces to build. I will not recommend city furniture nor this showroom. Worst customer service.

Custom service was beyond amazing. Angel was extremely patient, not pushy but very helpful. I was impatient looking at so many options but he was in great spirit and kept smiling the whole time. Hes an amazing addition to City Furniture family.

First time buying from City and it had been amazing. The sales representative knew exactly was I was looking for and the whole shopping took me like 20 min. I will be coming back soon for my dining room set and some other furnitures. Super amazing experience.

BEWARE OF THESE SCAMMERS. Worst experience of my life. I bought an electric sofa set and they brought me a mechanical set. I insisted on returning since it was the salesman’s mistake and I was stuck with a bill and a living room set that was not what I ordered. Here the customer has no rights. Do not waste your money here. So unprofessional.

Best furniture store in business. Come see Luis Milan for the best deals. Took good care of me

Poor quality customer services and after sales services.I purchased a sectional sofa but had a lot of difficulties in the payment and delivery services.qThey tried to charge extra delivery fee although we agreed for free delivery before buying that sofa.On top of it even though I had a problem about the connection between two sections they were not willing to help me. They forwarded me to another office in Tamarac to fix that issue. So, I have disconnected two section sofas right now and nobody is willing to help me. This is unacceptable situation for a customer.

Very disappointed to the City Furniture that it used to be. I was in the store for over one hour and no one ever asked me if I needed help or at least tried to help me find what I went there to buy 2 table lamps and a acrylic painting which I bought today at El Dorado Furniture where from the minute I walked in I had a sales person walking me through the entire store. Never will go back and I will not recommend anyone to this store.

I went there for my home furniture. Alex was very professional and helpful. They offered me a payment plan. It was a pleasure meeting them. They will ship and settle everything in my home. I recommend this store.

Stay away from this place! My experience was that we looked at the furniture we wanted to purchase it; our sales person quickly placed a tag on it. As we were selecting other furniture another salesperson came by and said it was sold and that it already had been purchased. What? The other sales person never put a sold tag on the furniture BEFOREHAND. Terrible place to conduct business!

This has been the worse experience ive had buying furniture. They will not answer my phone calls. They have me waiting for over two months for my furniture. Ive even spoken to the regional manager and he just fed me more lies. I would have cancelled my order by now but they wont answer my calls. I paid for it cash yet theyre treating me like it was free donation. Do not go to this hialeah store.

I am so happy with my purchase bought a beautiful sectional and it looks amazing at home. I highly recommend this location, the staff is very attentive and knowledgeable they guide you and help you choose options to make your place unique. My entire house is City Furniture, love the products. Will definitely keep shopping here!

Ready to sell but post sale service is the worst company ever!They don’t honor the manufacture 1 year warranty. They forced you to pay $50 service fee to fix your brand new furniture you bought 1 month ago!!!Store does not care. As they mentioned in my face: Sorry we are a showroom. We don’t help customers. (Do customer service). Simple. Call the number.I’m so mad. Bought a brand new bed. Used 1 month. broken. And I have to pay $50 to come a service company to see if they can fix it. Is this for real?!?!?!The best part is when customer service on the phone told me that if the bed broke again, I will have to pay again! Really?!?!Where is the warranty City furniture?!?! I hope consumers see this post and realice that product is not all. Customer service is very important and you don’t know or care.

Sales Associate: Clara Sanchez was really helpful.

Alex rodriguez was absolutely amazing. We made an appointment to meet him during my lunch hour and he was ready for us the second we arrived. He took us directly to what I was interested in looking at and didn’t waste my time. All salesman should be more like him. Thanks for the great experience

I am moving to a brand new apartment and didn’t know where to begin. I want to City Furniture in Hialeah and had Elizabeth help us out. She was very charismatic and chatted with us to understand our vision. She was very resourceful and with the very little information we provided she was able to pull beautiful pieces together to furnish all of the rooms of the apartment. I loved working with her, we gave her a budget and she worked perfectly within it. We purchased everything at the end of the night because we did not want to shop anywhere else or miss the deals.

Excellent customer service. Variety of inventory and great prices with excellent financing options. Highly recommended.

Loved the experience and Ángel was an amazing rep! Thank u so much for your time and dedication.

I love since the first walk in how Erdwin approached and help me.It was very nice all the time.

The furniture here have greatly improved in styling. Cristofer was fantastic and did a great job with our sales. Would recommend.

Hector was great. Thank you!

Worst place ever to make a purchase of the furniturea for your house. I have been waiting 3 months for my dinning table to arrive And when the days of the delivery comes, the hardwares where not included on the base of the table, really ? How is that possible, but the funny things is when you call costumer services even the manger doesnt treat you right, is like they are doing you a favor or giving you a discount to stay with the table like that.. how are you going to stay with a table that you cant even use, the other solutions was wait another 8 weeks for a new table.. how unpleasant is to buy from this furniture place.

My mom loves shopping at the store especially if Dora is on the floor she actually makes me call to make sure that shes there she has helped us twice with the furniture. She is extremely patient with my mother so far we have living room dining room and bedroom furniture thanks to Doras help and patience. We will be coming back for her

Erdwin provided great service from beginning to end very knowledgeable when it came to everything from products, financing, delivery and warranty. Very helpful from the moment we walked in highly recommend

If i could give 0 star i would but I cant, theyre full of lies. i bought a matress, and it came in bad comdition and they never exchanged it, please dont buy here.

I want to thank Janet, who has assisted us with great professionalism, knowledge and patience all the questions asked. We went on almost closing time the store and they attended us as if it were early. Whenever we discussed better options and discounts that we could achieve, they gave us a positive result to our concerns and wishes. I highly recommend this store and always ask for Janet

I’m very happy sales lady Teresa is very nice sweet lady I enjoyed my day at city thanjyou

They have a huge selection to choose from

Excellent customer service!! I highly recommend going to this store when making your next furniture purchased and when you get there ask for Alexander sales representative or Francisco the store general manager. I received my furniture and had to make some last minute changes. I Called customer service and no one was able find me a solution. However, I was able to get a hold of my sales rep Alexander who took the time to hear my concerns and with the help of Francisco store manager, an hour later my situation was resolved. Thanks guys

Sales person Dora and Luis were super helpful and super professional. They really know how to do their job and please the customer. I recommend them but not the store. I am actually editing my original review from 3 months ago. You can go to this nice store, they have beautiful furniture there and their sales people are great BUT make sure you will not need to call Customer Service because you’ll want to die. They are the worst...I spend hours and never talk to anyone...on hold for I don’t know how long😠😠😠They really need to work on this!!!

Wow, what can i say...awesome customer service from Alex Rodriguez 👏I had gone to another City furniture and bought a dining set, the sales person which i wont mentioned had horrible customer service.The experience at that City furniture was horrible...but today i went to the one in Hialeah.Wow, the customer service was awesome..very happy with Alex Rodriguez.So happy that we were going to buy the living room set at Rooms to go.We have decided to buy it with Alex RodriguezBecause of the way he treated us, and explained the products etc.All i can say, its that thank You Alex Rodriguez for your help and guidance.I will shop again and again at this store as long as Alex is my salesman.

Alex Rodriguez was so helpful. He took time to not only make me coffee but show me the amazing furniture that this store has to offer. I highly recommend Alex whenever you visit City Hialeah. I will definitely buy again soon.

Nice place to shop..

Dora was beyond helpful. Very understandable and not pushy at all. She let us enjoy looking for our furniture and always giving us feed back to what was more convenient for us.

My seller is excellent, attention, very patient, first class service, every time I want to buy I only look for him. Rances Ferrer is a very dedicated salesperson. for me from 1 to 10 is a 10+

Erdwyn Gross Was wonderful servicing us yesterday. He asked great questions about what we were looking for which helped him walk us around the store and accurately depict items of our taste. He was friendly and warm and patient. We found the perfect bedroom set and we were absolutely in love with it. He was not pushy at all but at the Same time he gave us a lot of information regarding current sales opportunities and financing and protection warranties. We did leave just to check another place, but we were excited to come back the same day and close our purchase with Mr. Gross who truly went above and beyond to service us. We had a great experience purchasing our new bed set and are so excited to receive it soon.

I had the best experience at City furniture thanks to Hector Armenteros. Great customer service, really helpful, dedicated to help and mostly the best PATIENCE. I love my furniture and will keep buying at City furniture with the best sales man Hector !!!!!

I love purchasing at city furniture. They have great customer service and they are always there to answer any question you may have. Iris Salgado was my sales associates and she was wonderful. she walked me around the store showing me all the different options of furniture that suit my decor and style and gave me wonderful ideas. I’m glad I was able to find what I was looking for.

My husband and I came across City Furniture after a failed trip to Ashley’s; looking for a dining room table. Alex was really helpful, supportive, and answered all our questions and we were able to walk out purchasing exactly what we were looking for, in our price point and style preference. Definitely recommend City Furniture!

Great service, very patient and understanding sales representative, and management. I proudly recommend City Furniture.!!!!

My wife and I placed an order on 11/8/20 we were advised it was on back order and would receive on 12/1/20 . When we check the weekend before it gave us a delivery date on 12/14/20 and not the full bedroom set . We call and spoke to the sales Rep Andrea Alarcon and she stated that we would be getting it on 12/8 and the dresser on 12/18 . We called Monday and spoke to Elizabeth and she confirmed delivery for everything on 12/8/20 and mentioned not to go buy the dates on the website . We call today to confirm delivery for Monday and not only do they say its now for 12/31/20 they also CANCELLED my dresser which I explained to salesperson was the most important part of the set for me . On the phone I heard the manager tell the sales girl unprofessionally and without any sympathy who told us it would be Monday ? She hung up on me right after did NOT return my call. So i go into the store and the manager did not help me, did not want to give his name when we called back to confirm his name to call cooperate. We cancelled the rest of the order only for him to tell us WE HAVE TO STILL MAKE A PAYMENT AND ON TOP OF THAT THEY DO NOT KNOW WHERE THE 670 DRESSER CREDIT WENT TO THEY HAVE TO SEND ME A CHECK SO I CAN PAY THE BANK. I RAN MY CREDIT, NOW HAVE A 5K CREDIT CARD FOR A STORE I HAVE NO INTENTION TO SHOP IN EVER . WORST CUSTOMER SERVICE I SHOULD HAVE JUST STAYED AT ROOMS TO GO LIKE MY INSTINCT TOLD ME .

Teresa H. was amazing. She put me at ease with financing available and explained the furniture pieces in detail to me. I was able to make my decision with confidence. Price and quality of furniture were perfect.

Needless to say the warm Welcome I received from Erdwyn! Just with that said alone he was stuck with me in making 3 major purchases. He was very polite and courteous not to mention very patient when it came to testing a well fit mattress for my needs! Had an awesome experience $3,000+ later but was worth every penny😊 Thank You again greatly appreciated

When I walked in the door Erdwin Gross helped us right away with my purchase. He was patient and a great listener. He also helped me fine a really nice TV stand. Erdwin’s customer service was wonderful!

Great furniture selection and fantastic salesman.

Excellent service by our salesman. He was very courteous and very knowledgeable. Took his time to answer all our questions and concerns. We have bought numerous items from this showroom previously and have had excellent service every single time.

This store was very organized, and I felt very safe with the COVID protocols. Teresita Park took care of us as always very professional and very pleasing to our needs. She showed us exactly what we were looking for, and she also took us to the mattress gallery. Teresita is one of the reasons that I travel from broward county, to this particular store.

They definitely have a nice selection But customer service is terrible. I ordered a sectional in early March got half of it first week May and I’m still waiting for the other half currently shows July delivery. How does it take 4 months to deliver a couch????

I love City Furniture, its very stylish furniture. The attention of all employees is very professional. On my last visit I bought my beautiful bed. I am very very happy. I highly recommend visiting the Hialeah store they serve you like king

Teresita is absolutely amazing! If looking to buy furniture I highly recommend her. You can tell her what your looking for and she will put something together immediately! Her sense of style her patients everything about her is just wow!

The salesman was very professional and explained to me everything that I could be concerned about, great experience.

Purchased a quality, mahogany solid wood canopy bed. Priced fair. This the biggest showroom and newest compared to the pinecrest and the one off the 826 and Miami gardens

My experience at City furniture was nothing but amazing. The sales representative Hector Armenteros was very professional, friendly and made me feel at ease when shopping. He listened to what I was looking for and gave me many selections to chose from. He was very helpful and my visit was time efficient. He took my budget into consideration And I was very pleased with his service. 100% recommend him.

Loved it. Dora the saleaperson was patient and knowledgable. She was able to show you maby options for all style types. She took her time and made sure we were satisfied with our purchase.

Hector Arementeros is the best he was very nice, professional and a great person he made the buying experience awesome. Thank you Hector !!!!

I will definitely recommend this furniture store located in 5250 West 20th Ave in the city of Hialeah.After a bad experience in another furniture store with the service, delay of merchandise and specially the delivery I went to this place and the results is great.The representative JANET MARIN was very professional and she help me with all the process of the purchasedI finally found the furniture I was looking for in stock and the delivery was very fast.I also thanked the manager who was very professional and gave me a good promotion.

Very nice showroom, the sales support provided by Mrs Adriana Fajardo above and beyond. I highly recommend this store for home furniture options

Had a really excellent experience buying my living room furniture with Hector! He really listened to our needs and made sure to show us what we wanted within our budget. I would recomendable him a 10000%

I think they might have some management challenges. I went with my neighbor, who paid cash to order a sofa from their showroom floor, but which was out of stock. They got her delivery address wrong, then after a wait of two months, about a week before the delivery date, they postponed the delivery date without letting her know. She wants a refund and prefers to have nothing to do with this outfit going forward. Simple task, botched, no empathy or apology from Frank the manager when we spoke with him in person. Avoidable bad situation.

Unfortunately I had a horrible experience with not even 24 hours since I made the purchase. I purchased a mattress and on the first night sleeping on it (hasnt even been 24 hours since I purchased it) it did not meet my expectations. I called them to inform them that I will like to EXCHANGE it for a different mattress not RETURN it. However the vendor who attended me Erdwin Gross did NOT inform me that if I dont buy the mattress protector I wont be able to return anything. I was transferred to customer service hoping that they can understand but no issue was resolved. I went in person to speak to the general manager Fernando Almeda so he can help and still no solution and the attention was not what I expected. Now I am stuck with a mattress that is not fit for me. I am very unhappy with the service and I will never buy from them again.

I loved my experience at this show room. Erdwin Gross was fantastic with excellent customer service. He took his time with me and was very attentive. I will definitely come back to this location.

It was my first time attending city furniture and i had a great experience. Overall, they were attentive and super satisfying to my needs and wants. Raisa was very helpful and ill come again anytime and recommend anyone to go. Best place to buy!!

Just moved to Florida and found a great deal on my dining table. Sales associate Raisa was very helpful and I loved her tactic to give me appropriate space to roam and make my selection and then jump in at the perfect time to help me with my purchase. Its an art and she was awesome. I love my purchase.

I’ve always purchased my furniture from this store. Went back today for a new mattress today, and i don’t regret it! Great service from Adriana! Keep it up!

Elizabeth always provides an excellent service and helps us find exactly what we need. As usual we found everything that we needed and also wanted to mentioned that it felt very safe with every associate wearing a face mask and following the proper distance guidelines.

We have been clients of City Furniture for a long time. Our go to salesperson is Teresita Park. She understands our family style (we are 3 completely different personalities) and her suggestions are always the right choice. Love to shop at City Furniture. As a matter of fact we moved to Ohio, and before we left we bought our entire house furniture to take to Ohio. Thanks Teresita for your help!

I had a pleasurable experience visiting the store although they had limited number of sales reps on the floor, maybe due to the pandemic. Made a purchase on a piece of artwork that my wife loved and I think was reasonably priced.

Janet helped us today, she was very professional and helpful! We had a great experience :)

Great service and friendly staff. Many thanks to Fernando A. (Manager) and Andy A. (Salesperson) for their help.

So relaxing learned new things amazing experience 10/10

As you know we are in the middle of an pandemic. But coming to city furniture felt normal again. Although every one were wearing mask when I was greeted I could see that my representative Adrianna was smiling. My visit was personalized which made it special. The first time ever buying furniture was so easy. Thank you city furniture Hialeah and keep up the good work Adrianna

Ransses was awesome! He helped my mom and I each pick a tempurpedic. His patience and customer service was unmatched, thank you for a great experience.

Hello, we are Alberto Hernandez and Maria Roque, we are City Furniture clients for 5 years and we have always been very satisfied until we started the claim for our Serta mattress with order number 616315 and Claim number 00869619. A weeks ago a technician came to whom we explained the situation that the mattress when it broke the most was when we went to bed and we believed that he had understood, after a while they called us to tell us that they were not going to do anything about the mattress because the technician said that  I had no problem, I asked them for help and they only said that they could not do anything, I spoke with several managers and they said the same thing that they never send a second technician, then the person said that the technician had done a bad job and that if they were going to send  to another technician. October 28, the second technician came and was very kind and explained to us how it works and the requirements that the mattress must have for a change but that they could not measure with a person lying down, which is when the problem is seen.  Based on the poor condition of the mattress, my wife and I had to sleep on the sofa and go to the doctor for the pain caused, October 29 they called again and said the same thing that they were not going to make any changes and that they were not going to  help nothing.  I believe as a client that we deserve help after seeing such an expensive mattress paid for and a guarantee, we are not asking for anything that we do not deserve.  Once again I ask for your help to be able to change our mattress that is still under warranty.  Thank you

Dora was amazing with my parents. Very professional, kind, patient, and personable. Great experience!

Adriana made the experience of buying my new dinning room amazing! She was very friendly, patient and knowledgeable!

Very disappointed with the service. We really like our furniture but experienced a very hard time the day of the delivery. Very uncomfortable and disappointed with the service. None of the CityFurniture drivers/staff that delivered and assembled the furniture was wearing a mask. They entered and left our home multiple times WITHOUT as mask. They didn’t have a good attitude and looked upset all the time. Once the furniture was assembled, (the furniture is very nice and good quality) they brought in the box spring- all wet, it was raining and they had placed it on the sidewalk while unpacking the rest of the items. I noticed the box spring was damaged we kindly told them we weren’t accepting it. The fabric was all ripped off. BOTH drivers became more upset and clearly said: “Well if you don’t accept this box spring you will have to wait 1-2 or more months to receive a new one because we don’t have them in stock anymore.” One said: “That’s nothing, someone can come at a later time and fix it for you, or I can check to see if I have a stapler in the truck to fix it myself.” Their faces were angry. One told the other one: “I will wait for you inside the truck”. I, with the help of one had to enter and put the mattress in our room. However the guy helping him was a lot more upset this time. He rushed through the house, threw in the mattress in the bedroom, and lightly scratched the bed and one of our floors baseboards. We were very uncomfortable with the situation. Due to the situation, we called our sales person but no one was picking up the phone so we immediately went to the store. They said they couldn’t help us because our sales person was out. (To this date, NO one has called us). We immediately checked CityFurniture online and noticed that the box spring was actually in stock, at the Tamarac location. We called Customer Service, a lady helped us placed a new order and we picked up a new boxspring that night. We spent an entire day trying to solve an issue that shouldn’t have happened in the first place. We paid for this! How is that possible?! No one has called to ask or question what happened that day. We hope it doesn’t happen again.The service was horrible. We spent a lot of money buying new furniture and a mattress set and it was the worst experience ever. Very unhappy with the service; not as promised 😔. We were so happy with our purchase and with the new furniture, but spending so much money for such poor service is unacceptable.

If i could give this place zero stars, i would. They are completely unprofessional.They wanted me to carry the sofa i bought, from the second floor to my car !! With no help! Definitely do not recommend.

Elizabeth N. was great. Unfortunately, the furniture is not. My table came damaged straight out of the box. Also, the bench, which was almost $200 alone, cracked after sitting on it once... and no one in my house is heavyset. For what I paid, the furniture shouldnt have been damaged, and the bench should not crack like it did. It was right at the screw that was never even touched when I had yo build it myself.

Good overall.

The Salesman was super nice. BUT I will never buy at city furniture again. We went in because of the promotion they were having with free premium delivery and 60 month financing. We wanted to get the $500 dresser with mirror. We tell the lovely salesman what we wanted and about the promotion. When he Inputs the information it turns out you can’t get free delivery with the 60 month financing promotion and with choosing the financing promotion the dresser goes up in price an extra $100! So there’s literally no winning. Never. Ever. Again. Will I walk into a city furniture. It’s a complete waste of time.

Sales person was very courteous and professional. Delivery arrived on time the furniture pieces were properly packaged for transport and the gentlemen were very careful with the furniture installation. The entire process was stress free.

Best representative Erdwyn Gross took his time to explain me everything he is very professional.

Amazing customer service at this City Furniture. Teresita Park helped me find the perfect stools for my kitchen. Their beautiful and comfortable

Carlie was extremely kind and very easy going. Didnt feel pursued to buy and took his time to show me every option I had. Left there happy with my purchase and will recommend him to family and friends. Everyone was humble and they had complimentary wine :)

Great experience Alejandro is a excellent salesman, extremely patient with us. He knew exactly what we were looking for. I would definitely recommend him.

Great and modern furniture. Mr. Ransses Ferrer was very helpful and make our experience so easy.

We had a great experience at the Hialeah store. Valerie, your sales rep, was fantastic. Very friendly with a great attitude.

The salesman find what I am looking for fast and he explained me everything I need to . know. He is so kind too.

From start to finish the customer service was exceptional. Ramiro was very thorough and knowledgeable about the product- Very great personality for a salesman.The process was very smooth and easy. I walked out feeling confident about getting the best deal I could have asked for! Will Recommend to friends and family!

Ms. Clara Sánchez very professional, help me very nice & cordial with my order, please keep employees like her, I give 5 star ⭐️, thank you @ Ms. Clara Sánchez .

I just recently moved into my first home. I went to a lot of places to search for my furniture needs. I must say the experience I received at this City Furniture was by far the best amongst all of my shopping. I got a great deal, they gave me my space to shop comfortably, yet were readily available to provide professional assistance. I was assisted by Charlie Blanco his service was exceptional. He was professional, kind, went the extra mile to make everything easy. I returned for a second visit where Teresita assisted me, her service as well was exceptional. She completely added to the experience I went through with Charlie. During both visits, the assistance of the Manger Johnny was required. Johnny completed my process both times with comfort and ease And professionalism. I’d like to thank Charlie, Johnny, and Teresita for making this experience enjoyable and easy for me. I see no reason to shop elsewhere for furniture.

Great service, great styles, and great prices. I bought a beautiful rug and can’t wait to put it under my City Furniture bedroom set!

Had such a wonderful experience with HECTOR ARMENTEROS. He went above and beyond to help us choose our new bed set. Thank you so much for everything you did to make everything smooth!!!