Had a product shipped to AWA last week. Great experience with Russell. He is an extremely knowledgeable guy and very willing to pass on that knowledge. The first time on the phone with him he was willing to answer many of my beginner questions despite knowing I wasnt going to buy directly through him. I will use him for future gunsmithing work without a doubt.
Russ flat out stole two guns from me that his employee (also his nephew) accepted for refinishing and has done everything and anything to avoid taking responsibility for his actions to include arguing with my lawyer, not answering calls from the Attorney Generals Office, and attempting to hide the negative reviews by blocking all contact with me instead of just sending my guns back as he initially agreed. He claims I owe him money for the work which wasnt done while simultaneously claiming they arent his responsibility but he also wont return them. Class act all around!
Heard nothing but bad reviews about this company only to have a friend send two guns there to have them stolen and no communication, explanation, or compensation given.
Called twice and left a voice mail. I also reached out on Instagram. A week later, no response. Luckily I found another gunsmith nearby that actually wanted business.
Russell is well-rounded guy! Definitely helped me with a lot of questions and concerns that I had. Had my gun shipped there and its been a breeze. Definitely recommend!
Best all-round gunsmithing and the owner has such a wealth of knowledge. A++
Great place to go to for all your gunsmithing needs! Russell is very insightful and possibly the best in South Florida!
Need an honest/knowledgeable and affordable gunsmith, look no further. The staff takes pride in what they do and it shows!
Great experience! Had a firearm shipped there and I was called once they received it. Fast and knowledgeable staff. Ill be back again!
Awesome work by Russell. I took two of my guns, one to get laser engraving and the other to have the muzzle break changed. Everything went perfect. I always go to russell for all my gunsmithing work. Awesome guy to talk to!
First time buying a weapon online (38 S&W), I decided to use Mr. Russells service as FFL, I do not regret paying $25. At the same time, other FFL charged me $50. The transaction was straightforward and fast. MR. Russell has knowledge of weapons that impressed me a lot. I do recommend AWA USA.
Takes guns for years at a time, employees disappear, uncompleted work, ignores BBB complaints, wont answer calls, blocks on Faceboook. Just WOW...nothing but thieves!
AWA stole two very valuable guns from a friend of mine after he sent them in for some gunsmithing work. A year later, they responded with the check in the mail routine when he asked about them and now have cut contact with him entirely. This seems like a great business to use if you want to get your guns stolen by a couple of crooks. Yall should be ashamed of yourselves.
Profesional, honest and great service! I’ve used them several times successfully, for FFL and modifications, Mr. Simpson And team have also giving me good advise on firearms choices and other requests.
I’ve done business with owner RS he’s the coolest guy ever sometimes Spending 45 to an hour just talking about products
A member of the store has actively participated in theft of property and services on firearms in promise of fixing two older guns. When attempts to make contact were made, they blow off people refusing to give back the firearms. I would not recommend this business at all.
Company doesnt even deserve a single star if they are going to lie, cheat, and steal two valuable guns from a customer and do everything in their power to discredit the owner of said firearms.I would certainly beware of doing any business with these scammers. I honestly hope they get raided.
Ive had numerous firearms transferred and work done through AWA. Nothing, but praise for this place and would highly recommend.
Beware of doing any business with this company. They stole two valuable firearms which were brought in to be repaired.
AWA USA employs individuals without integrity & accountability for valuable items. I would not recommend partaking in business with such a company.
There are a lot of people lying here I’ve known them for a long time and they do not deal in any shady business
Rather than take the high road and face the mistake, everything seems to indicate that AWA is either pretending that there is no issue or is complicit in the wrongdoing. The offended party has been fair and reasonable to a fault, so it is hard to believe how bold this company could be when facing accusations of theft or loss of customer property. I would not do business with a company that treats customers this way.
Absolutely fantastic customer service very knowledgeable people. Erick and Russell tricked out my Delta elite 10mm. What a job they did couldn’t ask for anything better. Thanks for everything !!
No other like Russell Best in the business!!
A friend has been recently scammed by this company. He has screenshots and evidence of them beating around the bush rather than returning his property. This is very disconcerting when it comes to a company that deals with firearms.
Do not trust this company. They accept guns for service and then keep them, while ignoring all means of contact and then outright blocking the owning party.
This company’s blatant disregard for ATF regulations and lack of overall communication means you send these guys guns to work on and they never send them back. Avoid at all cost.
Great Shop to get any work done at! Highly Recommended.
Very disappointed with their customer service and complete lack of professionalism in every aspect. I would rather buy my weapons from Eric Holder than these shady businessmen
Russ is great. Awesome shop
THIS COMPANY WILL ROB YOU! THEY KEPT MY 2200.00 DEPOSIT ON A PAIR OF AWA 45S PLUS A PAIR OF CUSTOM GRIPS I MAILED THEM TO INSTALL.RUSSELL SIMPSON IS A CON ARTIST. HE TO DATE HAS NOT ANSWERED MY EMAILS, OR PHONE CALLSBUYER BEWARE
Scam artists, paid $390 been waiting for 2 months for my pistol and they will not even answer phone.
Beat around!
Like a toy store for men.