Good to do deal with. Just hard to get a hold of after deal was done. Don’t follow through with things unless you keep calling. Called six times Saturday to get copy of paperwork as promised and keep getting ignored. Can’t get the technology items working till we get it due to not be unregistered by the dealer like they were supposed to.

Called to make an appointment in AUGUST for September 27th for one thing with PLENTY of time for them to acquire the part I requested be replaced. Upon arriving, at 7:45am like the appointment that was made, the truck did not go in to the shop til well after 10 so I went home and waited for their call. First call I received was at 11:30am where they diagnosed the problem and were quoting me a $1,200 job on a 2021 with 3,000 miles. I told them thats not what it was there for and again requested just the part be replaced. Second call came at 12:30pm and was told they did not have the part in stock and that it would not fix the problem, finally decided to just go pick up the truck and order the part elsewhere to be done somewhere else. Part was $180 and repairs were done in 45 minutes AT HOME BY MY DAD.Safe to say we will not be going anywhere near this place again with such poor preparation, listening skills, and overall communication.

The service person I felt with did and excellent job communicating with me. Your mechanic did an awesome job getting the truck in and out in one day! Amazing experience all the way around.

Service staff very friendly and kept me updated on repairs being made. I waited for them to do the work and it was done in a satisfactory amount of time.

I understand that getting a vehicle serviced in hobbs is backed up, but when I have a check engine light on giving me options as to who else might get it in quicker or saying something “do you want me to schedule you an appointment to get the diagnostic done and you can cancel it if you find somewhere else that can get it in quicker” instead of being completely rude. This is not the first time this lady has been rude to me. I will not ever buy a vehicle from y’all and depending on how my service goes in midland I will drive somewhere else for now on. Very awful customer service. The male next to her was more helpful then her. She flat ignored me when I was asking questions.

I was a little disappointed traveling to Hobbs from Albuquerque to say the least. The truck was not ready when I arrived, it was filthy after making the deal over the phone. i spent 4 hours their running to the tire shop twice, the detail shop twice, and to fuel up the truck. I feel like all of this should have been handled by the employees of Permian Ford on a $70k vehicle especially traveling 10 hours that day.

My experience was very professional, quick hassle free . I very much appreciate that I was squeezed in between clients . Thank you Permian team .

I had Raul Carreno the sales manager and his salesman Henry Romero work really hard for me to get me in my new 2021 Trail Boss 4x4. I never felt pressured they delivered on my wants and my expectations, I work in the oilfield so I spoke with Raul at 9:00pm first of all he answered his cell. phone and answered all my questions that is dedication and the best customer service I have seen. You have earned a lifetime customer that is satisfied and pleased and excited with my new truck. I was given respect and treated well. I will definitely recommend Permian Chevrolet Buick GMC dealership in Hobbs NM to family and friends thank you.

We had our 2020 suburban serviced on May 13, 2021, at Permian Chevrolet, for an oil change and tire rotation. Our appointment was at 10: 45, we arrived at 10:30. We told the person at the desk that we would wait in the lobby, and gave them our cell number. He said it would be about an hour. After 2 hours I asked if my suburban was ready? No body seemed to know. We called Nathan at 1: 08 and left a message, no reply. We waited for over 3 hours, nobody said anything, Finally at 1: 30 I asked again they said my suburban had been ready over an hour ago. We got in our vehicle and left ! Nathan called our home phone at 2:39 and said our vehicle was ready. WE WILL NOT BE BACK! I can get my vehicle serviced in Carlsbad faster and as cheaper considering the gas to drive to from Hobbs and the time. Travis Reese

Ive been trying to get photos of a truck I want to buy for the last two days. Salesman wont return calls or send photos like he said he would. I was willing to drive down from Santa Fe to get the truck ASAP but with this service Ill go elsewhere.

Went in to look at a 2014 Cadillac never saw the Cadillac. was asked a lot of questions about our finances (we had cash) didnt want to tell them about what we had. not comfortable telling them what we really could do. They showed us a filthy 2020 Nissan versa we were not interested in. It looked like someone had abused it before we looked at it. Then they gave us the run around and tried to show us a Buick SUV (mom Vehicle) again we were not interested. At that point we got fed up and left. Still never saw the Cadillac we originally went there for. Dont think we will ever shop there for a vehicle.Although we have dealt with their service department and they always gave us great service. overall I think their sales department can learn a thing or 2 from their service department. Quit being so pushy.

Ricardo & Edgar make it so easy to buy a new car or truck. Ricardo’s knowledge is over the top. Plus the time he takes with to teach you about your new car or truck is second to none. Edgar is a Finace Genius. These guys really know how to take care of their customers

I went in for an oil change. Someone decided to change out the filter without letting me know or asking me if I wanted that. I was at the dealership the whole 3 hours they had it and they also had my number. That’s not very fair considering an oil change is $69ish and adding the filter made it $123. That’s what I call a rip off. Thanks Permian! You never fail to disappoint me!

Got a car with tons of defects and wasnt told this when I bought the suv and then wouldnt help when my air conditioner went out smh wont do business again with them.. went to Odessa and got a new car and payments are what I paid for with one from them..

Drove 8hrs from Southern AZ to get my new 2021 Camaro!! The whole process was easy and stress free. I did my whole deal over the phone/text with Edgar Morales before I even picked up my car. Thank you Edgar and your team for working with us.

It took longer than expected, due to damages that where not seen. I hit a deer and until they tore it apart, they couldnt see all that needed replacing. However, they where gracious enough to give me a loaner car, so time in this case wasnt an issue. They fixed it like new and Angela, my car care agent was beyond nice and helpful. A big Thanks!

Mike the service manager kept me in the loop from start to finish and was a pleasure to work with. In my opinion you can’t put a price on that kind of customer service. Thank you Mike and your team at Permian GM.

Denise is such an amazing sales woman. I was looking for a Honda for some time and she called me as soon as they got one in. She said it would be great for me so I went and looked at it. I loved it! It was hard to get a bank to finance me, since it was my first car but she was able to do it with a low interest rate as well. I really appreciate everything she does for her clients and how professional she carries herself. I highly recommend her.

Great experience, Bart and Yesmin were both excellent throughout the entire purchasing experience

Best time to go is on Sunday so you can window shop cause Hobbs prices are too high

Linda Vela & Danial, always gets stuff done for us on terms we are good with.

Beau Carson is amazing sells consultant, this is our 3rd vehicle we bought from him, always a great experience very professional. Edgar Rivera also did amazing job

Great experience! They made the process extremely easy during these hard times. Permian will forever have my business!

Waited 2 hours for oil change and didnt even get my oil change due to getting wrong keys 😡🤬😡🤬 to another truck what a freaking waste its pathetic

Edgar was great! He was very attentive made the whole process easy and fast.I truly appreciate him. He is one of the best.Very respectful young man.Thank you Edgar, keep up the great and awesome work!

You can buy local and SAVE BIG!!These guys have been around for many many years.... GREAT SERVICE AFTER THE SALE!

John W. did an amazing job getting me into a vehicle. Very much appreciated and would recommend him to anyone to get a vehicle.

This dealership has unreliable and dishonest salesman. Schedule an appointment and be stood up. communication, professionalism and customer service is non existent at this dealership.they act as if they are doing you a favor by selling you a car.

Friendly, welcoming, hardworking, easy to work with. These all describe Carlos Maldonado and our experience at Permian Chevrolet!We stopped by on a Friday afternoon after talking with Carlos via text. He met us with information on vehicles we had discussed and had one ready to test drive in a matter of minutes. We weren’t able to find a new vehicle within our budget but the next morning Carlos searched the used inventory and reached out to us immediately with pictures and estimates. Carlos made the process very easy and got us into a vehicle that we are extremely happy with. The next time we buy a vehicle it will be from Carlos Maldonado at Permian Chevrolet!! Thanks again Carlos for all your hard work and friendly customer service.

We were really unsatisfied after the first car we purchased from there just because the salesman and the finance dept. didnt really work with us. We didnt even get anyone asking if we needed anything im assuming because we looked young so took awhile for someone to finally help us. We needed another vehicle so we thought to give them a try again and they did so much better this round. I was really satisfied with our service. Denise was a great salesperson as well as Marcus with the financing. They didnt just try getting us into any bank but actually the best rates without running credit a ridiculous amount of times. We got an incredible interest rate on a used pick up that beat our rate on our new car. I highly recommend using both Denise and Marcus especially if you are a first time buyer. Thank You for the service!!

Very respectful sales people and very helpful

I have a 2018 Malibu took it in they said the shifter harness needed replaced. It is 2021 and you wouldn’t warranty it 11,000 miles on the car you tell us how you did?

Had a 10 appointment and when I arrived at 945, I was informed they were an hour to an hour and a half behind. Received a text message from them, the price on the link was cheaper than what they charged me. Terrible way to treat a customer. I wouldnt give a star at all big it would have let me.

Any vehicle help you need I definitely recommend going to see Carlos Maldonado!He was the absolute best when i was getting my car. Hes quick, respectful & does his very best to get you want your wanting. I will definitely be going back to him in the future.Thank you again Carlos Maldonado!

Mike and service team were so helpful when my car had a flat tires. Went above and beyond in service and experience! Can’t recommend them enough. Keep up the good work!

I travel for work around the country and I felt like when I had to bring my truck to this out fit that while trying to plan a return day of my vehicle to me. there was a lack of communication. I had to text the service guy several times and call several times. I ended up speaking with someone else in the service department to get answers while I was with this new to me service rep. my original service rep had over heard our phone call since he was sitting right there it was not till then that I was passed to my original service rep. and I finally got to talk with him to get answers. I felt as though I was being avoided till the new to me service rep had pretty much said here answer your customers questions.I also got my truck back with no wash I was expecting Permian to at least wash my truck after completing the fix with my DPF exhaust problem. just over all not satisfied at all with the service rep. the mechanic did a great job I inspected his job and looked very clean.

Great experience. Very smooth process from the salesmanship to financing. 2 hour process or so in total, no complaints here. My salesman was Carlos Maldenado. Great guy, awesome personality. So hit him up for info or a great deal.

Dylan Aguilar went above and beyond to make sure i found the perfect vehicle. He’s super friendly, and very knowledgeable. He made me feel comfortable in the car buying process. My mother and I have purchased vehicles from him, I definitely recommend Dylan! ❤️

Our experience was all from our home and over text messages and phone calls due to Covid-19. Our salesman brought the new vehicle to our house to be test driven while he also took pictures of our trade and sent them to his appraisers. They then offered us a fair amount and told us it was guaranteed. Over the next few days we bargained a deal for the new vehicle. Never again was anything mentioned about having our vehicle appraised further. Our salesman had us go as far as accepting the loan from our finance company and purchasing insurance for the new vehicle. We were put under the impression that our vehicle was appraised and the deal was done. We were told they would bring the new vehicle and the final paperwork to be signed that evening. They would also be picking up our trade vehicle at that time. No one showed up at the time they said they would and kept telling us they were waiting on paperwork. Then they completely back tracked on their offer. Their finance manager, Marcus, called me to tell me our trade still needed to be appraised and the amount they had AGREED upon for our trade was “contingent” on the condition of the vehicle. He acted as if we were hiding information about our car when we had been completely candid from the beginning. He told me if there were no surprises they would stick with the offer they already gave. It seemed he had no idea of the conversation and the deal made between myself and his salesperson. His customer service was poor and he was very condescending. Perhaps he was taken back at my surprise that he was unaware of what his salesperson was doing. Wasting even more of our time we agreed they could pick up our trade to appraise it. They offered us less money because of cosmetic damages that they were already well aware of when their salesperson saw the vehicle the first time. Never in the ten years my husband and I have been purchasing and trading in vehicles have we experienced such poor communication. We’ve also never experienced having our trade vehicle appraised AFTER the deals have been made. Go to any Chevrolet but this one. If you do go to this one, don’t deal with Marcus.

Ask for John webster if you want to get a great deal, he will find you the perfect car with great service.

Thankful the sales representatives aren’t as bad as their management, the salesperson was kinda but the managers are really just their to waist oxygen. extremely bad management!, so bad I had to go to ford instead!

They dont do what they advertise ..👎👎

I called the service desk needing an oil change on short notice. I told them I had a medical emergency and needed my oil changed so I could travel out of town and that I would also need someone to pick-up and drop-off. Without any hesitation they got the job done in about three hours. I greatly appreciate their prompt service. Great costumer service. Thanks again!

Excellent service. Fast and friendly staff. I recommend them highly.

Carlos Maldonado made my 1st car purchase a wonderful experience. He is very knowledgeable and doesn’t pressure you to purchase. 100% recommend the company and Carlos.

Beau Carson is a professional guy! Highly recommended, he will take care of you!

Fast and easy process with mr black Rivera! Highly recommend him

EXCELLENT service dept. kept in touch. repaired fast . Tye made whole experience a joy. would highly recommend.

A special thanks to J Tom and Susan for making our vehicle purchase a wonderful experience. I will definitely make the drive from El Paso again when in need of a new vehicle. Best customer service we have had at a dealership.

Mike Baker, Service Manager and his team went above and beyond to take care of my truck. He made a situation that should have been pretty stressful not so stressful at all. I cant thank this service team enough. Hopefully I dont have anymore issues but if I do I know Ill be in good hands with the Permian GM Service Dept.

They were AMAZING!!! Thank you

Horrible customer service and dishonest salesmen. Buyers be ware.

Been by there a couple times. Sales staff is either uninformed or misinformed about vehicles on the lot from price rebates to vehicle amenities. Wont be going back for a while. They have decent prices but not worth the head ache

WARNING TO PEOPLE LOOKING TO BUY A 2018-2020 CHEVY / GMC 1500The warranty that comes with this truck is NOT as advertised. The evap code PO466 came on at 18,000 miles. Im having to pay 600 for parts and labor to have the problem fixed.The truck is not engineered to go down dirt roads, which is what led to my PO466 code triggering. When examined by the team at Permian Chevy, I was told due to dirt entering this EVAP CANISTER it needed to be relocated and replaced to fix the problem. I was informed that this problem is a common occurrence with all models and can not be covered under the 30,000 BUMPER TO BUMPER warranty. It would have been nice to know during the time of purchase about this issue with these models .Buyers Beware!!

My son bought a truck from Dylan Aguilar in 2017 and gave glowing reviews about his experience. When it came time for me to buy a car I was automatically anxious; as paperwork, salespeople, making deals, etc., has caused me stress in the past. I can honestly say that my experience in buying a car was very pleasant, easy and painless. Dylan was knowledgeable about car availability which would meet my needs, about financing options and made my purchasing a car so pleasant. I would truly recommend buying a car from Permian GMC!

TERRIBLE SERVICE! One star is too much for this place I had to keep calling to check on my purchase and this people are so unprofessional sales man John Webster is terrible dont purchase from this place they just make you waster your time and check on your credit for nothing.

The deal we got on my SUV was good but the service has been absolutely terrible. Ive been in here 6 times in the last week cause they cant seem to get everything together. And everytime its been a long wait.

Was great service

Sales department is great. But has the worst service department i have been to.

I was helped as soon as we pulled up. I was just looking and looking turned into buying. But they were cooking bbq and didnt offer me any. But other than that it was good.

The staff was not very friendly. It took over 5 hours for car to be finished and ready to leave.

I spent a day and a half trying to get interior photos of a truck from a salesman. Evidently this was too challenging a task for him to handle so I agreed to look at the truck after work one evening. We discussed this in the afternoon and arranged a time, I drove 100 miles one way to look at it the same day. He said he would be there til 7. The salesman was not there and didn’t even offer the courtesy of letting me know he was leaving. Another person trying and failing to handle the situation told me to come back tomorrow.If you want to buy a car from an imbecile this is the place for you.

I was in there a couple weeks back very friendly staff and over all helpful I want to give a big thanks to Carlos Maldonado for trying so hard to get me in a new cari really appreciate I suggest if you looking to buy a new vehicle go with I guarantee u drive off in a new vehicle!!

Great place to buy a car!

By far the best car buying experience I have had so far. The sales person Diana was excellent and made it more fun. Very knowledgeable and fun to work with. She followed up after sale to make sure I was satisfied with my purchase and worked tirelessly to resolve issues I had.

Carlos Maldenado, helped me with my purchase and made it the easiest process I’ve ever experienced. Helped me through all the ropes, even with the restrictions from a global pandemic. Completely satisfied, and 100% recommend him for anyone who is in the market to buy.

Great service

Great place friendly

Had the best experience here. Carlos Maldenado was so kind and helpful through the whole process!

I am always treated as if I am the only customer in the Dealership! Awesome service!

A manager named Mike has been extremely helpful. As for my car i was going to pick it up today and i find there is soda covering my interior. Luckily Permian Nissan gave me a free full detail when i bought my car. I cant give an honest review at the moment. Mike is the best though!

Got a good deal, would recommend going for Denise Sanchez she gets you what is need best for you and does not screw her customers over 👍🏼

BLACK WAS MY SALESMAN. HE WAS VERY PROFESSIONAL AND COURTEOUS. I APPRECIATED THE STRAIGHT FORWARD NO NONSENSE WAY HE DOES HIS JOB. HE WAS INFORMATIVE ABOUT THE VEHICLE AND THE PROCESS. I WAS ESPECIALLY IMPRESSED WITH NORA WITH THE WAY THAT SHE HANDLED THE FINANCING PART OF THE DEAL. SHE WORKED HARD TO GET ME THE LOW INTEREST RATE THAT I WANTED AND WAS SO VERY HELPFUL IN THE PROCESS. THE NEXT DAY RAUL HELPED ME IN THE SERVICE DEPARTMENT AND HE WAS VERY HELPFUL AND PROMPTLY FIXED MY TIRE MONITOR SYSTEM ALARM BY INSTALLING A NEW TIRE MONITOR FOR ME AS TO ALLOW ME TO GET OUT OF TOWN ON TIME. MY EXPERIENCE WAS POSITIVE AND SATISFACTORY. 100% SCORE AND I WOULD ABSOLUTELY REFER FAMILY OR FRIENDS TO YOUR DEALERSHIP BASED ON MY CUSTOMER SATISFACTION ALONE NOT TO MENTION, I LOVE MY NEW TRUCK!!

Had a very good experience shopping for a vehicle and our salesman Dylan really knew his stuff and was super nice and helpful! He will definitely try his hardest to get you the best deal. Would definitely recommend going to see him if you are looking for a vehicle! Best in town.

Noone came out and met or greeted me

Just purchased a 2019 Malibu and had the best experience! Dylan Aguilar was my salesman and he was amazing! Great personality and just overall great to work with. This guy knows all his stuff too! Thank you Dylan!!

Go see Dylan at Permian!! He and Max helped me find the perfect car. It wasn’t easy because I’m very picky and they were so patient and kind!! This is the second vehicle we have gotten from them. Awesome guys!!

The salesman was super nice!!! Great guy! However Permian has the Monopoly in this area so they arent easy to negotiate with. They wont budge on your trade, and they will low ball the hell out of you. Better deals in Lubbock FYI.

As usual, everything from check in to pay out very good, including the work done

Had a great first time purchasing a vehicle. Stress free experience. Good thing I had The opportunity to work with Dylan. He made the whole process smooth as can be.

Thanks Taylor for all your help. Amazing sales person. Thank you Shanna for helping me in finance

I went into Permian after considering not to go for many months. I was introduced to Julio Cesar Chavez and started looking at vehicles. Mr. Julio delivered on everything he said and the deal was a success. Me Julio is truly a top salesman and very honest.

Linda Vela was excellent, she knew exactly what I wanted and she made it work. Thank You!

Dylan A. is your next go to guy when your in the market for a vehicle or even if your a first time buyer. He made my purchase so easy and worked with my requirements. Thank you so much. Permian we will be coming back to you guys soon.

My wife went there to trade her car for a truck. She spent a lot of time calculating her budget, shopping for the what she wanted etc. Got there, the salesman was great ..sold her on the truck, ran some numbers, shook her hand, congratulated her on her new truck. They cleaned her car out got things swapped over.....then...1 hr later said SORRY WE CANT DO IT...Aint no reason in hell you cant. Ive bought 4 vehicles through Permian, dont know that I will buy another !

Bad service, they couldnt give me the price on a truck I wanted to see. The sales person didnt even get the key to see the truck, and I asked him like five times.

Couldnt be more disappointed with a car buying experience, from front to back, shouldnt be that difficult to just be honest and straight forward with a customer, try to support local businesses but would not recommend this one. In the end didnt feel appreciated at all for the business, and they didnt care to admit or fix their mistakes it was just passed along as a oh oops sorry this is what it is, not once did management step up to help resolve any concerns, just plain horrible

Mr. Black is a Excellent sale associate. He is Very knowledgeable of the Vehicles you have in stock. Helps you find The best deal for your Customers. And if there’s rebates He will go beyond to get you the Interest rate for your vehicle.

Jeff O’Dell gave us one of the best car buying experiences we could have asked for. He listened to what we wanted and needed. We will definitely go back there again.

I Purchased my son a vehicle with These guys...Julio our Salesman Went Above and Beyond he listened to EXACTLY what we where looking for and got us Exactly that! When we ran into a small hiccup a few weeks later I talked to Dave who was Quick and Very Helpful..This Staff has AMAZING Customer Service and will Definitely be my go to Dealership from now on! They Definitely Care about their customers.Thanks Again Julio your Amazing

Dylan A. is a great salesman. We purchased multiple vehicles from him and he helped us receive the best deal possible both times. He knows his stuff.

Very good service

Dusty got use a get deal ......

Lovevmuvtruck very much

Dylan helped me get a car quick and easy!

We have purchased all our vehicles and the process was always so smooth, professional due to our salesman Carlos Maldonado!!! He is very knowledgeable on the inventory and made us feel very comfortable!! Good job Carlos appreciate you!!!Sincerely Sandy Trujillo

Just purchased a 2016 pickup from here. Sales team always greets you when you walk in. Finance ladies are great to talk to and do business with. I walked in, told a sales lady (Linda Vela) what I was looking for, they happened to have exactly what I was looking for. Linda got my personal information and gave it to finance. I was out the door with my new vehicle WITHIN THE HOUR of signing paperwork Awesome work guys/girls. Keep it up!

Best experience so far, if you want a good friendly salesman who you can talk to and actually listens? Ask for my man Dylan, dude treated me with upmost respect, listened to what i had to say, just felt like I was shooting the breeze with Dylan. Highly recommend him as a salesman.

I have purchased 3 cars from Dylan Aguilar. He has always been helpful and dependable when purchasing vehicles. I highly recommend him to anyone that needs a new or used vehicle.

Our Sales Associate, Jeff, was very helpful, knowledgeable, and friendly. He stayed late to make sure things happened. When he didnt know something, he found it out for us. I would buy my next car from him for sure!