Alexei, Alec, and Joel, and Stan were amazing! Everyone we talked to, or even passed by was incredibly friendly and helpful. Best dealership I have ever been to! Thank you for such a great experience and an awesome car!

Working with the team at Zeigler infinity of Hoffman Estates was an absolute pleasure. With the dealership being in IL and me living in NJ, the team went out of their way to still provide a detailed view of the car. This included multiple pictures, a personalized virtual vehicle walk around video, and a FaceTime walk around. Both Joel and Duane kept me thoroughly informed about the process throughout the day and answered any questions I had in a timely fashion. They were always available via calls, text, and email and provided a speedy and seamless car buying experience. I would absolutely buy from them again! Thank you guys!

I dreaded having this recall performed after putting it off for years I finally decided to have the recall fixed. The whole process was great setting up the servicethe service desk agent was great. The whole process was great, heres the bad. I Came in to have an air bag recall fixed. It looked like the dash was taken apart with a butter knife. The center Bose speaker grill cover appears to had been removed with a spoon. If damages were to be done during this recall I would expect new parts to be ordered and installed. If this car was 3yrs old, I would be furious to had received this work done. Im sure the dealership is great . But I assume they had the kitchen staff next door performing the dash/trim removal.

I expressed interest in a specific used car listed on the dealer website. I was contacted by phone at 7:10 pm on Sunday evening. I was assured the car was available and scheduled an appointment for 4:30 Monday. I was contacted several times during the day Monday to confirm my appointment. When I arrived on time the sales associate whos contact Id been given was unavailable. The manager who called Sunday night was unavailable. Good thing he stressed how much they like to work on an appointment basis. I was dumped off to another salesman. Wouldnt you know it the great car at a great price was sold Monday morning. They had all day to tell me the car was gone, if it even existed in the first place. Similar experience less than a week prior at another dealer down the street owned by same group. And that car is still listed on the website. Doesnt exist. Make sure the car you want is right in front of you before you get roped in. Good luck.Edit: I received a call and email from Duane Morton Sunday evening. On Monday I received text messages from Steve Lore and was asked to seek him out when I arrived. Neither Steve nor Duane Morton were available. But then again neither was the car I came for. Checkbook in hand.Edit 2: Hard to believe I’m not anywhere in the database. Your manager Mr. Morton and salesman Steven Lore each contacted me. Phone call, email and text. Perhaps they’re freelancing.

No frills, people are super nice - no hassle, in and out fast for my oil change, and a very nice car wash to boot. Absolutely no complaint - great experience.

This was by far the EASIEST car purchase I have ever made. Bill and the team were prepared when I got there and made it look easy. Thank you all for the awesome service, Ill be back! Im very happy with my Q50 Red Sport. =)

Romino and Alec were really great in working with my wife and I on our new purchase. Overall we had a great experience, car buying can be very stressful and they made it as seamless as possible. We appreciate everything, Highly recommend.

I had an excellent experience with my salesman Jacob and his manager Duane. They were very attentive and gave me all the information that I needed. When I asked for photos of the vehicle I got them immediately. Very easy to work with and very pleasant. I highly recommend this duo.

Duane Johnson the sales manager took a ton of time with us exploring new and used car options when we turned in our lease. He was also extremely helpful and responsive when there was a paperwork issue caused by one of the other staff members in gounding our old lease. We havent purchased our next vehicle yet but when I do decide what I want Duane will be on our list to call based on his excellent customer service.

Amazing customer service! Sebastian was very informative with the whole process. I was impressed with the fast service on a walk in. I definitely recommend getting service done here! Thank you so much!

My experience at this Infiniti dealershipp eas exceptional.Bill A., my sales person was polite professional and extremely attentive to my needs.If you are looking to purchase an automobile I recommend Zeigler Infinity.

Duane Jackson Duane Morton and our client advisor Romino were very helpful and fair with my dad and my fiance today as we were buying a car for my fiance and we found a car we loved and the price was great. The financing came back better than we expected and overall it was a great and pleasant experience. We would highly recommend coming to this dealership to buy a car.

Totally amazing experience. All personnel who assisted me were true consummate professionals. From the negotiations to preparation of delivery was the ultimate experience. I could tell from the website and detailing of the preowned vehicle Hoffman Enterprise was the real deal. I totally recommend this dealership. I sold new and preowned vehicles and if I was ever to make a career move back to sales this is the dealership I would want to emulate. Keep up the great work. You have earned your keep and made the founder proud today!

Sebastian, at dealership gave me personal service, attention to detail, thorough inspection, precision in repairs and all at an excellent price. My car runs like its new. I trust and highly recommend Zeigler Infiniti of Hoffman!

Im actually in Greenville South Carolina and saw that Zeigler had a gorgeous modded GSF that I had to get my hands on. It was my first time ever buying something with such a hefty price tag sight unseen but it was an overall great experience. I worked with Stan in financing, who had excellent communication the entire process. The vehicle arrived immaculate, and in perfect running condition. 5 stars all around

Outstanding car purchase experience. Love the car. Thank you Mike Connolly

Thank you Alec for going above and beyond the call of duty for me. Thank you for making it possible for me to drive home to Milwaukee in my dream car. Thanks to Dwayne as well.You Guys are awesome. I will definitely refer my friends and family to your dealership.Robin from Milwaukee 😊

Jacob Was a great salesman. The car was listed on car guru and when I went to the dealership the car was as expected. The dealership was top notch inside and our. I was looking for a used BMW X5 and the car was in great shape inside and out. Jacob and his manager worked with my via the phone and text message. Jacob was very upfront and responded to my messages within minutes every time. During the paper work faze the finance guy was great. Rely respectful and he was very knowledgeable. I drove all the way from Milwaukee to buy. They’re will get my business again.

From the first email to Chris to leaving Stans office with my keys, the whole process was seamless and stress free. I would of never thought buying a car would be this easy. Don’t hesitate to reach out and do business with these two gentleman !!!

The got me in and out for an express oil change quickly. Price was also better than if I had just taken the car to a local oil change place.

Sebastian in service was super knowledgeable and helped make my frustrating situation less stressful. The porter service was also a nice perk while we had to wait. I would return for service.

Actually, I would give negative if I could. Just went to get my car washed and was told that I was previously informed that my car would not longer be washed for free, since it is not Motor Works anymore. The manager came out and called me a liar when I told him that I had not been given a flyer or told anything by previous staff. He finally relented and washed my car. This would have never happened if this place were still Motor Works. I will never go back to this dealership again.

On Saturday 8-14-21 at about noon I walked into the dealership (without an appointment) to get a standard oil change. I guess when changing the oil & topping off all fluids a leak (I had absolutely no knowledge of) was discovered in a hose. Trevor informed me of the technicians findings and stated “it’s a minor problem but we want to fix it before it becomes a bigger problem “. Parts were ordered & I was give a loaner same make & model as my car. I received a call & text Monday 8-16-21 stating my vehicle was ready at no charge to me. I am so happy I chose Ziegler Infiniti of Hoffman Estates to purchase my vehicle (2017 Q50). I’m ALWAYS treated well & my time is never taken for granted. I was an absolute pleasure to work with Trevor in the service department. You guys are the absolute BEST in customer service. Thank you for an awesome experience every time I visit.

Got helped by Trevor, great guy, got me right in and out. Would heavily recommend Infiniti of Hofmann Estates as their service & techs are top notch, fast & knowledgeable. Super friendly as well, great people over there.

I Bought a car from here 2 months ago and my check engine came on the day I left the lot. Since then they still have not done anything but clear the code and have it come back on in 5 minutes. My car has also been wasting a lot of gas and recently it started sounding a lot worse. I spoke to the manager Oscar Lozada and he wasn’t very much of a help either, he said they need to prioritize customer with actual break downs. Till then I guess I just have to wait until my car breaks down as well. Very disappointed

THE.BEST.EXPERIENCE.EVER.This will be the dealership that I come back to and the only one I recommend to anyone. No doubt.Ramino, Joey, and Duane are a fantastic team! I had a plan in mind, all three gentlemen were so understanding and patience - it was and unbelievable experience.If you are looking for a great deal, amazing services, no pushy salespeople, and long term relationships - just come to this dealership, don’t think about it. Just do it!You will not regret it one bit!-One very HAPPY customer.

Great Service! Sebastian was very helpful and professional, answering all my questions. My car was fixed in only a few days and the repairs could have taken at least 2 weeks.

Easy car buying experience! I would definitely purchase from them again! Very professional and courteous! Highly recommend!

Purchased a Pre-owned MB GLE. Alexei was our sales advisor and was diligent with his product knowledge without being pushy or aggressive. Vince the manager was reasonable and served us well through the buying process. I would recommend Alexei and this dealership to friends.

Kudos to Chris for his transparency and hard work getting me into a truck and also the rest of the team for their hospitality throughout the process.

Great experience at Infiniti of Hoffman Estates with a new car purchase. Bill was awesome and went out of his way several times to assist. Highly highly recommend.

They took my car right away and waited only 40 minutes for oil change, filter and diagnostics. Needed additional work so gave me a loaner. Great service

The sales reps at Ziegler Hoffman were quick to respond and friendly and worked hard to put together a deal that met our needs financially.

Fantastic customer service here at Infinitiof Hoffman Estates. I brought my wife’s Porsche here for service today. Sebastian tookcare of me as he always does. Very professional. I will recommend this dealershipto all of my family and friends. They will continue to receive all of my service business.

Purchased my Q50 infinity from Bill Neuman & Joe the Financial manager. great to work with! highly Recommend this dealer! Laid back and not hovering over you.Helped me find the perfect vehicle for me.

Sebastian the service writer did amazing job you should be manager

Great customer service all around!!!!Will help you whenever needed..

I received really good customer service and it was a very welcoming experience.

Staff was friendly and service was quick, however what I paid for a diagnostic of my car was too much. Then when I was settling my bill, I had an extra charge that was not applicable as I did not have any repair service completed. Overpriced.

Duane M and the group over at Zeigler are not an honest group. Be warned that the prices they quote online are only to get you to waste your time with the sales department.Advertised was a Porsche at 64,799 but the real price is over 72,000 not including tax. (They are not worthy of having a Porsche to sell.)Just another car sales company that lives up to the car salesman mentality. (Who came up with the z package, z guard - lol - license to steel)Stay far away.EB

The best car dealership experience I have ever had!Very welcoming staff. Very professional and easy to work with.Dont take my word for it try them out and you will see for yourself!

Got my very first own car here! Dakota Francis provided an exceptional service and went beyond in assisting me on the process. Highly recommended this branch, great staff and friendly people! David Taroyan and James Carr, these guys are amazing too!

I had a quick and easy experience during my visit. I had the car in mind I wanted and they helped me complete my purchase in a thorough and transparent way.

Multiple visits for same concern, yet they “fix” a different part every time just so you can go home a happy camper. They need to work on their bedside manner along with trying to use their experience to undermine a customers knowings of car service. I first had Sebastian helping me out trying to “downplay” the situation, once I sprouted with questions he went and got his manager David to “finish off” the outcome. At the end of the day, they didn’t know cause of noise regardless. I wanted to trade in the SUV in the next few months for something new but it’s safe to say I will not give them the business.

I had a great experience with Infiniti of Hoffman Estates. From the moment I walked into the showroom, I felt comfortable. My salesperson,Bill Archibald although relatively new, had done his homework and had good knowledge of the whole Infiniti line. Everyone I came in contact with there was very professional an friendly. I will definitely be back when I need my next vehicle.

Trevor is a True Pro. No sales pitch. Great link between Ziegler and infinity Family !

Excellent customer service! Whenever your looking for a nice reliable vehicle ask for Steven…

I strongly recommend service at this location. I always get appointment at my convince, service technician Sebastian is very knowledgeable professional advisor, I never wait for my car more than it was promised, car is done, washed and cleaned and the price for tendered service is just right.Thank you!

I received a very professional and pleasant service. Thank you!

Infinity of Hoffman Estates puts the customer first. Sebastian in service is amazing- professional, friendly and helpful. Thank you Sebastian!

Great experience with this dealership when it comes to Service advisers especially Sebastian great guy to deal with extremely helpful polite and quick. A+++ for Sebastian in the service department

Great service and great service writer. Please see Sebastian at Hoffman Estates Infiniti if you really want to get the best service for your Infiniti great service writer great hours car with service properly and washed. Always great service go see Sebastian he knows the cars and the service is top notch.

Great customer service from George Kastigas the general manager and Stan Mulica. Had an issue with my Q60 and was taken care of with prompt and courteous service. Excellent job fellas!!

Love the new Infiniti Qx50 I bought! The team at Infiniti of Hoffman Estates was great to work with!

Entered into Infiniti and was greeting by Joseph Vallejo. He was absolutely awesome. Spot on. Paper work was already for me to review and sign. In and out in less than 30 minutes. That’s what I call awesome. Thank you so much for everything you did for us.

BUY BEWARE, this dealership engages in Bait and Switch advertising. I inquired about a car on Monday, and while I was working with the Advisor sending pics of my trade in, they increased the price of the car $3500 on Tues, and would not honor the original price that initiated my inquiry. When I asked, they stated Dealership can raise prices according to market conditions and only a $500 deposit can hold that price and then 10 min later stated the car was sold! Clearly this is playing one consumer off another in an effort to obtain a higher sales price. Advertising one price and then changing it or not having the product at that price is illegal and against the Consumer Fraud and Deceptive Business Practices Act. DO NOT DO BUSINESS WITH THIS UNETHICAL DEALERSHIP!

The team has gone above and beyond...and for someone theyve never met in person! No amount of thanks and praise for Rich A. and Joe V. can accurately capture this teams diligence, patience, and genuine understanding. (And I dont want to leave out anyone, because I know the folks in the back office also jumped through hoops too!) In all my years and in all my car purchase experiences, this was the only purchase from which I walked away with true peace of mind--not only was it a more than fair transaction, but also an enjoyable experience working to solve for solutions. (Yes, I said enjoyable in a review about a car purchase.) I realized that this is what it feels like to buy a car from a team that is truly focused on the customer experience--not just on the car specs and not just on the sale, but on providing a positive experience. I hope to work with them again sometime in the future!!

Excellent customer service. Very efficient scheduling the service using the website and rapid turn around time for the basic services!

Having to fly in to Chicago and drive the car back to Austin was a little scary, but Joel Gappa took great care of us! He made sure the car was ready and was road-worthy for the trip. My Volvo was exactly as expected. The pictures and description online left nothing to the imagination. They arent local, but with the shortage of used cars in Texas, I took a chance on Infiniti of Hoffman Estates and Joel. I would do it again in a heartbeat!

The staff was extremely friendly and helpful. They were not pushy at all and at one point even suggested I go home and think about it if I had ANY reservations about the car. I will for sure recommend to anyone! Thank you so much, all of you!!

Breaks and oil change..Great job. It was a quick drop off with my car. The dealership had all my information. The work was done with great quality. I got the call to come pickup my car and it was an easy checkout process. Im very happy with the service. Everyone was willing to help and made sure I didnt have any issues or questions.

Excellent experience working w/ everyone at Hoffman Estates Infiniti. Alec was an extremely helpful and honest salesperson. The managers reached out to check on everything. The price I paid for my QX50 was fair. Sebatsian in service was excellent in handling a minor service issue after the purchase. Very satisfied with this dealer!

Great service as usual. Trevor went over the inspection report . Quick service. Thx for the wash.

Best service ever! Thank you very much, everything done very well.After they changed engine oil and oil filter they washed my car I was so happy. See you again and thanks to Sebastian.

Fantastic service! Took my Q60 Red Sport in for an oil change. My technician was extremely courteous and communicative, and offered me a coupon for being a first time customer. I was on my way within about 45 minutes.

I have to admit my faith in car salesman was in the toilet until I met sales rep Mr. Archiball. He made my car buying experience so smooth it definitely renewed my trust in car buying. Infiniti you did something right by hiring this fine person.He was constantly calling me to keep me posted on updates. Called me with every step made on my buying. I sure will be back.Also had a chance to deal with Mr. Vallejo in finance. All my paperwork was done. All approved he went over every line explaining in detail what I needed to know. And talk about quick in and out. Less than 30 minutes. To me that’s fast.You both are a great asset to Infiniti of Hoffman Estates. Keep up the good work.Thanks again.J. Vallejo

Had Rich as my advisor and I was so happy with the experience. Test drove the car I was looking for and got it the same day. Everyone was informative

Sebastian ( service advisor) was great to deal with and kept me updated about my car being serviced.

Had a very good experience. Everyone was helpful and friendly. Sales advisor, Certius ( sorry, probably spelled it incorrectly) was very professional.

Sebastian was very knowledgeable and took care of everything I asked to be completed. They even took the time to hand wash and vacuum the car before returning it to me.

After poor service and major run around from another dealership; I contacted Infiniti of Hoffman Estates. How refreshing! An uncomplicated, non-stressful lease end car purchase! Romino and Joe provided excellent service and were awesome! Bonus complimentary car cleaning on an especially messy car, left over from a recent camping trip. Nice touch!

Service was clean, fast and friendly. They even cleaned my car something I was planning on doing. I just couldnt find the time to do it myself.Thank you for you service.

Sebastian is the BEST!!Helpful, knowledgeable, accommodating, and always goes above & beyond!

Peoples in the service department, specifically Sebastian always listen and help to speed up checking and fixing processes. Always professionally well done.Thank you,Yuriy

The entire experience was great. Staff is professional with no buying pressure. Great test drive.Thank you Danielle and Zach, both were great help. Im satisfied with my purchase.

I recommend these guys to anyone whos looking for a car. They are friendly and professional. Easy to work with and they dont waste your time.

The excellent customer service at Infiniti of Hoffman Estates has always been bar none. Sebastian thank you for the kind and expedient call back. Additionally, thank you to David and his team in the service department for taking good care of me. Keep up the exceptional work!!

I had a great experience working with Mike M. He was very friendly and made car buying a great experience!Joe the finance guy also did a great job.Both great guys that really are looking for your best interest!

We had a problem with our Infiniti Q50. Austin was great to work with. He was honest with us from the start. Will definitely go back because I trust my car with them. Dave was really helpful & understanding as well.

I inquired about a used non Infiniti vehicle and got replies with boilerplate come over for a test drive. Which really frustrated me because I asked a yes or no question and two people emailed me with boilerplate text snippets.I thought ... whatever ... Typical dealership. Been here before. I then asked them Do you have a carfax report? and their reply started with yes it is which is wrong and most likely because it is another boilerplate answer snippet. Their reply had a link to an AutoCheck report... Why cant you just say we dont have CarFax, we have this one instead.I said, I cant get an answer to my simple questions ... I am out. They replied with oh so sorry for the confusion, we do not use Carfax but we have AutoCheck (Oh so you knew what I was talking about but now you come clear... why this not included in their prev reply, I do not know) and may be you did not get the first email saying that the vehicle is available.. yea ummm do you mean the email I replied to asking about a Carfax report which then you send me an AutoCheck report thinking thats a valid reply? Your excuse that I may not have gotten it even though you replied to my reply to it? Are you serious?Its been couple of days since I said I am no longer interested (verbatim) but then I get another message oh our manager will be more willing to cut a deal to meet the end of the month quota ... yea well you had every chance to build trust but you blew it with your non direct pre made answer snippets and decided to be straight with me AFTER I said I am no longer interested. At this point there is no way I am going to trust anything you say.And I still was not going to take my time to write this review because that is not something I enjoy doing or honestly, care enough to do... but I could not stay idle. What drove me to write this review is that I was browsing another marketplace just now and saw an add for an exact make model car but it had a different price tag on it... I was like man that looks pretty close let me check that out, and lo and behold it is the same car from same dealer. They bumped the price $500 after telling me theyd be more inclined to do a deal. I even went and checked the price on their own website.. Wow ... Stay away ...

Avoid unless the bait and switch game is what your into. The worst treatment ever! Everything was prepared, drove an hour in snowy terrible conditions, wasted money on gas and tolls, left work early to get there for safety because of the weather. We wait around and wait around, they all congratulated us on the infinity purchase, we get taken on the test drive, come back and wait some more. This deal was in the works for over a week, they promised us it was done deal ! Then bam!!! Sorry but your trade is only worth uh...! NOT what was said and complete waste of our time! No offer for our headache, no apologies. Contingency upon looking at my trade when in fact you had the exact condition,(excellent) and all the trade in numbers. Would have been better business to be honest and up front. Mike and Duane should be ashamed!!!!

Great service since the moment you drive your car into their service garage. Employees are very respectful and keep it professional. All areas were clean as expected. It is a 45 minute drive for me but will definitely be coming back for any service to my vehicle. I have a dealer 10 mins from my house but they were really disrespectful and unprofessional. I’ll rather do the drive than deal with them . Sebastian in Service will take care of all your car needs! Thanks!Thanks again guys!

Pretty good experience overall but it is after all a “car dealer”. A couple things (2 so far) were promised but not received but that’s kinda par for the course. They had the vehicle we wanted at a fair price and were able to drive it home several hours later, relatively unscathed by the whole process

The service department is very polite and cordial. Im very pleased to have had my vehicle serviced by them. Thank you so much!I just look forward to seeing ALL employees wear a mask at all times not just when theyre about to approach a customer. The dealership practices physical distancing but mask wearing is evidently on a back burner.

A totally different (in a good way!) car buying experience compared to my past experiences at other dealerships. From the moment we walked in, to the time we left, they made us feel valued and not swindled. Alec, our salesman, couldn’t have been better—all car salesmen should take a lesson from him! The finance process was quick and we got a great rate (thank you, Joe!) I would highly recommend this dealership!!

From the moment I pulled up I received instant service was told exactly what my car was going to be looked at for along with the things I had mentioned they offered me a waiting room showed me where the coffee room less I am always told approximately how long it would take for my car to be ready.My car specialist name is Sebastian and he was divine

Great experience always, fast service as well! Thank you!!

This is by far was the best car buying experience I have EVER had. My husband and I looked at an Acura at another dealership, as well as a Nissan SUV and our last visit was Infiniti of Hoffman Estates. We were instantly greeted by Joel Gappa, who was so friendly and customer focused. We were there after hours and on the way home, which was about 1:45 minute drive we went over the pros and cons and there were NO cons or negatives to the Infiniti QX50 or the dealership. We bought out beautiful Infiniti yesterday and were treated like Gold. I cannot say enough wonderful things about Joel Gappa and his professionalism, passion, customer focus, and overall customer experience. I walked out of there with more than I asked for and Zeigler Infiniti of Hoffman Estates went above and beyond to listen to my every need and want. The Finance team rocks, thanks Joe! Very impressed and would recommend Joel and this dealership to anybody.. They treat you like royalty, make car buying fun, and give unparalleled customer service. Thanks for am amazing buyer experience Joel, Vince, Joe, Alec, and team! We LOVE our Infiniti QX50 Sensory and appreciate the time you took to show us all of the features of our new car.

Top tier experience. The team was great, worked with Al in sales, Duane the manager, and Joe in financing. Everyone was very helpful explaining warranty details and everything else!

I came to buy Lexus from Infinity Dealer. They kept me 3hrs untill we made a final decision. Because of a bulky down payment they ask even with a perfect score almoust 20% from the equity of the truck.Ok,I agree and we lock the deal on 4 weeks collecting these amount. Beginning of the 1st week keep gaining down to 5G. Sales rep Dakota young kid who runs to the managers for almoust every decision was out, he called me after with a news. Basically what they did, they didnt take off the truck from the sales platforms on the web and whole bunch of people start coming for this vehicle. They sold the truck to the highest bidder. Truck was overpriced 6G extra from the begginning. Aftermath:1. Disrespectful treatment of the customers.2. Their words mean nothing.3, Waist of time, gas and money.4. Hard to reach on the phone, almost impossible.5. Dont buy even a pen from this place.6. They dont respect each other inside the dealership. Whats their value.....below 0.

David the manager provided great customer service to me. I would definitely recommend this dealership to any Infiniti Owner!

Horrible experience...everyone had horrible attitudes too! My partner went in to get his sunroof fixed because it came out while he driving home. He had to wait 1 hour for a quote then the guy told my partner again that he had to wait a few more minutes which then turned to another hour and a half.. told him it 1300 which is crazy overpriced!!! And charged him $175 for labor which they didn’t even do anything first of alll??

George Solayman was a pleasure to work with. He made sure we got the right deal for my family. It was quick, painless and we got what we wanted at a fair price. I plan on buying all my cars from George and Infiniti of Hoffman Estates for many years to come.

Pleasant dealership. No hard sellers. Actually the guys I dealt with I wouldn’t mind sitting down and having a few beers with. Both hockey fans and down to earth people( even though one of them who shall be nameless) drives a Mopar.Almost closed the deal but numbers didn’t work out right for me. But wouldn’t hesitate to walk into that dealership again to buy a vehicle

Absolutely horrible experience with infiniti qx60. Engine died and infiniti refused to repair it under warranty. I will never buy an infiniti again.

I received the best service from this location. Im from out of town and took my car in here for service to get it running perfect for my drive back to the west coast. Oscar was extremely helpful and made sure everything i needed was taken care of! Thank you for the excellent work!

Maria and everyone at Infiniti of Hoffman Estates were wonderful. They were kind and helpful, and made sure we got a great test drive. Maria helped make sure we had a deal done beforehand, so that everything went as smoothly as possible.

Car is Awesome. Staff is very friendly. If buying from out-of-state, anticipate a two-week delay in vehicle release due to paperwork processing.

The service department was hands down the best I’ve seen in years. They are very detailed and explained everything in simple terms. I would recommend the service to anyone. You will be very impressed by the quality of service.

I had a wonderful experience working with Alexei Bagrov and the entire staff is extremely professional and worked very hard to find me the exact vehicle I desired. I never really felt pressured or rushed making decision that worked well for me and my family and answered all my questions I appreciated being very direct with total transparency I would definitely recommend Infiniti of Hoffman estates .