Good service. Highly recommended! Thank you so much! Im glad to have a business with you!

I would like to thank the fantastic job that Oscar and Trever did to try and fix my G37XS. These guys tried updating my software put me in a car for three weeks OMG there the best. Now try as they may to fix something that that the engineers of the car have failed on that is asking way too much. Perhapses some day the corporation will see there flaw and manufacture a radio with bluetooth technology that works.

The service department was attentive clean and prompt in handling of my vehicle.. The service was completed in a reasonable time and the vehicle was delivered clean.

First time buyer with this dealership and had great service all around. The car had to be serviced and we were given a loaner car for the inconvenience. The Service Manager Sebastian was wonderful to deal with and kept us informed every step of the way. Will recommend this dealership to others.

INFINITI of Hoffman Estates provided exceptional service. They are always fast, reliable and professional every step of the way. When I picked up my car in the afternoon after the scheduled oil change they had it ready to go with a complementary cleaning inside and out. Looked amazing! The service team here continues to impress me.

Great customer service, fast as well. Techs do good work and repair more than the issue given if they spot a problem.

Very pleasant experience with Zeigler for my oil change. Entire staff was very nice.

Trevor From Service Department is the best thanks he is very helpful and took care of my QX. Definitely Coming Back And Telling Others

Great customer service. Trevor is amazing at Customer Service!! Thank you! It was a pleasure to bring my car in.

... During our annual inspection, Austin detected a nail in our tire before we did and the tire repair service price was very reasonable.... we will try to request Austin for our future needs at this Infiniti dealer in Schaumburg.

Helpful, good service. I didnt have any issues with the quality of the team working on my car.

Thanks Trevor In service department for helping and taking care of my QX

Doug and Carlo did amazing job in help fixing my q50. Would recommend them on forward. Polite, professional and very thorough with there explanation. I got my vehicle up and running right away. They had it fixed on time! Thanks again!

Absolutely the best experience ever.From making the service appointment to dropping off the car, to finished appointmentSebastian was courteous, explained everything, and got my job done and sent me away with a clean, shiny car.

Bill is very pleasant to talk to, he listens to my concern regarding my vehicle. Very professional will come back here again.

Sebastian provided great frienly customer service, highly recommended will visit again for any service need.

Service department IS the BEST I seen for a very very long time. Carlos, Oscar, Austin definitely the A-team. Willing to drive 35 miles one way just to get the level of service. Nice job Infiniti Hoffman !!

It takes me about 1 hour to reach the INFINITI OF Hoffman Estates dealership. I have found it to be well worth the trip. Upon entering the facility, you are greeted by the receptionist Jennifer. Jennifer is very a friendly, caring and knowledgeable receptionist. I had the pleasure of meeting the Executive Sales Manager Michael Messer. Michael has incorporated very high standards for his staff, and it is evident with everyone i have encountered. I highly recommend this dealership,because the service i have received.

Came in to their service department for an engine light issue. Sebastian in the service department was able to get our vehicle looked at immediately upon our arrival, and was able to have our issue resolved the same day.I highly recommend inifinity of Hoffman Estates.

The service was excellent, they used my warranty without issues, provided a new loaner vehicle, and completed the work earlier than promised. I will go back to Zeigler for future work.

Doug addressed all my car issues in a professional manor. He kept me updated on progress and was willing to go the extra mile to ensure I was satisfied with the work that was performed. Dave Butler is the best service manager Ive ever dealt with. He always makes sure to explain exactly what the issue is with the car and always recommends and doesnt try and force you to have unnecessary work done on the car. I would recommend Infiniti of Hoffman to anyone thats looking not only for good service but also for someone whos willing to make sure your completely satisfied.

Excellent Customer Service and Friendly Environment.

I bought my new 2019 Infinity and the park light was off on the passenger side the salesman assured me to make an appointment the following week to get it fixed. I called Infinity of Hoffman was Amazing hands down to Sebastian for all his wonderful work and his manager Mr. Butler maybe my long lost brother because of the last name. They truly nailed it especially during this pandemic. Incredible hospitality.

Staff in the dealership are not wearing masks, which made me so uncomfortable.

Great service. Good social distancing. I waited for my car. Washed car.

Always a great experience at the dealership! Everyone is very helpful and friendly!

I was greeted by Sebastian who was very prompt and professional. He went through and explained all routine maintenance on the car as well as a recall that I didnt even know about. He hooked it with a loaner, so that I didnt even have to wait around for the work to be finished. Thank you very much INFINITI of Hoffman Estates for going above and beyond in their customer service!

The work that was done on my car was excellent. Very happy. Sebastian took very good care of me . 👍

Very satisfied with the treatment from service.

Sales rep Gio was patient and not pushy at all. He treated my family and I with respect. Setting up an appointment to see the car I was interested was easy. The whole buying experience was pleasant. No issues or concerns. You should buy a car here as well!

My wife and I bought a brand new infiniti from this dealership

Sebastian did a wonderful job making sure I was well taken care of! We are visiting from Las Vegas and needed an oil change. Sebastian was able to get us in right away and we were out faster then expected! A+ service!

I bought a used vehicle from a Salesman named Joel Gappa. He was very professional and trustworthy. This is my first experience with Infiniti of Hoffman Estates. I will be back

Doug took very good care of us...very professional and courteous..

Between Sebastian in service, your automated texting technology and the completion of my service before it was promised, I had an excellent experience at your Infiniti dealership. Sebastian did an outstanding job of communicating with me, offering options and allowing me to use a loaner vehicle for the day. I would highly recommend your services to anyone.

I do not own an Infiniti and have never been to this dealership. However, I receive regular text messages and phone calls regarding service that has been done to my car. I have replied STOP to the texts several times. I have called multiple times and gave them my phone number, explaining they have the wrong number. I am not Kevin. However, nothing seems to help, I even blocked the number on yhe last notification but today I received a text asking me to rate their service.

Carlo was very knowledgeable and advised me of the things my car was needing.

Very professional and great communication. Everyone displayed great customer service.

They take care of you the way you expect it. Great service!

Sebastian is great to work with!

They did an excelent job

Best service i ever experience at infiniti everyine is super nice and professional. My car was done and clean when it was promise .

Always been great !

Great experience. Very professional!

I’ve been a customer of Infiniti Hoffman Estates since 2017. I worked with Alex and Gino to upgrade my Q50s to a brand new 2020 model. They really try their best to treat you like family. I will continue business with them in the future and I suggest anyone looking to get into an Infiniti to come check out this location. I drive 45 mins to Hoffman Estates passing up my local Naperville Infiniti dealership for my vehicle needs.

Recommended a $4,000 replacement when a seal replacement was appropriate.

So unprofessional with the service I received. They do not stand behind their word or product.

Quick repair and parts were in stock.

Carlo did a great job of detailing my service needs.

Always great service at the dealership.

.awesome to work with top shelf people and honest

So Fast and friendly! Thanks!

Great service.

Good service

Excellent! Has always

Great customer service and service facility!

Good

Good staff and service

Window opener replacement.

Oil change and transmission fluid.

Very professional, very clean,

Very professional