American Freight saved my life. Came back from vacation where I spent an arm and a leg, (thanks COVID). My refrigerator was out, food spoiled, and everywhere I looked, I couldnt find a good fridge under $800; until I remembered American Freight. They have reasonable prices and two different warranties to choice from. I was able to get back up and running in no time. Thanks Kendall for professional, friendly, quality customer. You the man.

Excellent service! The person that helped us was Nakisha and she was really patient and helpful. I would recommend too to put more people like her because there is need of them to help.

Great service! Kendall greeted me upon entry and went above and beyond to ensure I left with the exact items I wanted. He even took the initiative to call other locations and mix match bedroom sets to get the look I was going for. Will definitely be back.

EXCELLENT AND PROFESSIONAL FROM NAKISHA! She greeted me when I first came in and assisted with all my needs.Janathan was also very polite and eager to help her pull my appliances. Great workers that deserve a raise! Thank you

Great place to shop from furniture to appliances! Very reasonable prices! Excellent value and the manager and his staff was very knowledgeable of the merchandise!

There was nothing wrong with my order. I made my order online, no problems there. I called the store to verify the appliances were there and available before hand. They were busy so my wait time was longer then I expected, but still no issues. When I got there to pick up the appliances (I got one appliance, then bought another online and went a second time) the second trip was why I gave the three star. Not only did I wait well over an hour for customer service unrelated to the appliances - I was looking at beds- the associate gave me the impression that they were ready to go and I was skipped. I understand people are not perfect; I would return to American Freight and recommend them. I would suggest looking online, then calling, then paying.

Kendall is amazing! We came back from Baytown to get another appliance. Great prices and great service.

What an AMAZING store!. Esmeralda and Nakisha was so helpful at helping me find what I needed.

Ms. Esmeralda was wonderful. I didnt have to wait a long time like in other furniture store. She got in and out quickly. SHE WAS AWESOME!!!

Kendall was extremely helpful, took his time and measures all the appliances that I needed.. excellent service!!

My husband bought a washer here but doesnt work at all. This machine shakes alot, makes alot noises then stops and gives me an error code. They told my husband this machine worked perfectly fine and only had a scratch. I called plenty of times to get help and they only give me numbers to Samsung customer services and they are no help either. This was almost a $700 washer. It hasnt even been one month. Im trying to reach someone that can help me .

Staff Nakisha & Joe were extremely helpful. They helped me make this best decision on my needs. Explained the financing portion, walked me through setup needs.

Quickest purchase Ive ever made! Kendalls customer service was excellent. He was kind, knowledgeable, and professional! He helped me select the best refrigerator I could afford and explained the warranties and services! Awesome experience! - ZJB

This is my new favorite store was referred here by a friend everyone was really helpful. Didn’t have what I was looking for originally salesman took my number and called two days later.

Great prices! The store manager Kendall was nice, polite, helpful and quick with loading our products!

I have been shopping at this location for years a lot of changes have been made but I must say the staff here is very knowledgeable and the store manager Kendall is very helpful tenant had a problem with a stove and I needed a replacement store didn’t have what I was looking for but Kendall told me he would call as soon as he got one in. I wasn’t expecting a call but I got one later that day. Went by and purchased the stove got it to my tenant and installed. I’ll be back for furniture as they have a large selection now and I seen a lot of stuff I liked.

KENDALL DEFINITELY GREAT CUSTOMER SERVICE AND ALSO WENT BEYOND TO HELP US GOT THE JOB DONE FAST & EFFICIENT THAMKS SO MUCH WE BE BACK FOR SURE !!!!

Kendall was very helpful and knowledge. We got our dream fridge quick and easy!

Appreciate Kendalls efficiency and knowledge throughout my purchase of 2 mattress sets.

Kendall is amazing. I was in and out of the store 15 mins too!!! I definitely recommend

Did not have any gas stoves in stock but the lady working there is very sweet.

Great place for scratch and dent appliances. Super nice employees and great deals. Hole in the wall..not so pretty but always find an appliance that works

Kendall was great. Had exactly what I needed and was very knowledgeable

So I have to say that the transition from being financed to the actual pick up from this particular location was a great and very smooth transition. I was not aware of the process of being financed to a particular store only after financing is complete, but when I spoke with Mr. Kendall at the Griggs Store he provided a complete breakdown of what I needed to do and not only that completed the processing of the stove I wanted to purchase that same night. There was only 1 stove left that was needed for my mother in urgency, Mr. Kendall and his staff worked diligently to get the stove prepared for me and ready for pickup. The store closes at 8PM and Mr. Kendall stayed past that time to make sure all the financing was complete and the initial payment was done with documents signed and the stove was ready for pick up before he closed up for the day. My mother is EXTREMELY happy for her stove, as am I and she is now ready to cook for Thanksgiving. I truly appreciate all you have done and will be back to this store for any other need I may have. Great job guys, my hats of to the EXCELLENT customer service and experience you give!!

Really affordable pricing for most items. I wanted to give a special shoutout to one of your associate Nakisha Jackson. She was very helpful in assisting my purchase. She really went beyond and assisted with my fridge exchange. I am really impressed by the service. Keep up the good work, Nakisha!

Got a good deal on a samsung dryer here cant remember the guys name who sold it to me but he really knew his stuff and convinced me to connect the steam to the dryer

Nakisha was very informative and I checked in less than an hour. I knew what I wanted to spend on a new refrigerator. I am very happy with my purchase and I will purchase again.

Bought 2 beedroom sets. Great service and awesome prices! Would definitely go back again.

Kendall is great found me and my wife the fridge we were looking for wasn’t in stock but he called us soon as he got one in. Will be back for furniture they have a really nice selection

We went in for a refrigerator and walked out happy customers with it being delivered on Tuesday. We were greeted when we walked in. And even though she was helping other customers she still managed to assist us. She was very helpful juggling all of us in there. Definitely will recommend shopping here. Super excited cant wait to get my new fridge.

This is the one on Griggs manager was awful but the service was good I went to the one in Pearland difference was night and day A+

I really enjoyed my time. Great customers service great energy and easy to find all my needs in one place 😱.

I purchased a scratch and dent refrigerator here for my uncle, a senior. The purchase was made on December 22, 2020 as a Christmas gift. Great! Well not so great, the ice maker did not work immediately. We thought it was user error so my husband and I watched a few videos and read the manual, the ice maker still would not work. We figured we’d just call someone to handle it, no big deal. Fast forward to February 18, 2021. The refrigerator totally stops working. Only the interior light comes on. I called american freight that told me to call Sears. Sears says my product isn’t registered and I will need to register it. After all that, my uncle calls and says the fridge is working again. Two days later he calls and says no it’s out. I then begin the scavenger hunt of finding the man that holds all warranties in his hands. Finally Sears does help and they send out a repair man the next day. He basically says I shouldn’t have bought a Kenmore. He orders 3 parts, they are all on back order. So we wait.....and wait.... after 3 weeks I call to complain about the missed appointment they posted as an update. Their response was that they don’t have our parts. I requested a replacement. They said it has to be 30 days. On the 30th day, o call and I am told they will send it to the special team that I’m not allowed to interact with. They are really special indeed, they wanted a copy of the receipt sent to them by email. But they gave me the wrong email. I then called back. The gatekeeper named Jen said she would send the “special team” a message on my behalf. The “special team” then responded with a working email address. Because this is a lot to explain let’s say I’m still getting the run around. Nothing has been replaced. No parts have shipped. I can’t speak to anyone that really handles anything. My uncle has been without a refrigerator for over a month. Sears / AF does not care. Be careful buying any appliance from them. They are not the same company they used to be.

Thank you Esmeralda for you help found what I was looking for. You are the best!!!

Not much of a selection. This place has new stocked items and very few scratch and dents. Use to be better before the name change/vendors.

Friendly staff and great deals wish they still sold the small cookware but I understand since they are no longer Sears.

Good service. Nice personal working there

I love this store its always a price for anyones budget and the people there is always willing help to you find what youre looking for.

Found what we wanted but an employee really killed the atmosphere of this place. This Place Sells Appliances Furniture and etc for a low price.id recommend you not go here but if you really need furniture and etc for low come here.

It was okay nothing special about the place some things u can find at okay prices ... No biggy Got a washer hopefully its a good one 3 year warranty .

I live in an apartment. On the delivery day, the driver failed to leave a voice message, and I missed the call. Upon looking at my missed calls, I called the driver back at 5:02pm to inquire his location for my 2pm-5pm delivery window. He did not answer. I called the store, and no one answered there either. Though my complexs gate was open at the time of the delivery, no one came to my door. I tried to reschedule my pick up immediately afterward, but no one bothered to answer the phone. I tried to call customer service at the corporate office, and still no answer. I had to drive to the site two days later to reschedule in person. The store site did not answer my calls or emails, nor the calls of the customer service agent from American Freight. My delivery was scheduled for a week later. This time, the driver came up to my door and left a voice message so that I knew who it was calling me. Had this driver been the previous driver, I wouldnt of had a late delivery, nor would I have had to endure the terrible customer service I experienced. My dryer smells like something is burning and the knob had to be adjusted because it stopped moving mid-cycle, which wouldve kept my dryer running if I had left. I am not happy about the quality of this experience. More employees need to be hired so that the phones can be operated correctly, and so the staff isnt overwhelmed. When asked about slow customer service, the employee stated, This is all the staff their budget allows me to hire. I may not have bought the most expensive appliance in the store, but I still deserved better treatment and respect. That stores need more workers, and I would appreciate a refund of my delivery fee since it came a week late and the driver made a terrible effort, and I had to appear in person just to reschedule my delivery AFTER the money for my appliance had already come out of my account. Not to mention there are issues with this dryer that I have to fix, namely the smell it produces and the knob. I almost wish it had broken so I couldve returned it and gotten my money back to give to another business. I have zero intentions of working with American Freight or Sears Outlet ever again. This was an abysmal experience and Im sorry doesnt cut it.

Horrible service, don’t answer the phone and washer that I bought wouldn’t drain the water

Great deals on everything they gave, from furniture to appliances, but poor customer service, waited forever to be helped...

The so called scratch and dent is a scam and overpriced so that customers directed to new units that are also overpriced compared to other retailers with like, kind and quality.

Great shopping but wanted 2 of the carpet selection however there was only 1 available. The salesperson told me that the inventory was showing him more than 1 was available. Oh well this may need to be looked into!

Extremely helpful had exactly what was advertised online

Been here twice and they never acknowledge you are there not even the manager. They advertise one price and you go in and they have different prices that are higher. If I could rate zero stars I would!

Purchased a mattress and box late last night 1/20/21 so we just opened it this evening 1/21/21. First off the guy in the warehouse dragged the mattress and box to our truck so the box corner is scraped. Second, when we took the box out the bag we saw a piece of broken wood on the inside and third the actual mattress has some kind of coffee type smell. I don’t think any “new” mattress should have an order. I really hope these mattress’ aren’t repo matetress’ especially with covid. I’m super upset because this is purchase is for my small daughter.

Great customer service provided by Kendall !

I bought a refrigerator from them but they did not send the water filter with them and they ask me to pay extra $80 for them to bring a filter to my home. A rap off! Be careful when you buy things from them guys.

The service is great! Prices after a little horse bargaining were good. The guy I thought was the manager was friendly informative and fair. Im glad I went to this one. The others I visited I couldnt get anyone to help me but this store changed my opinion and saved them a customer I will be returning

Awesome!

Love this place! Got all my new kitchen appliances here at drastically reduced prices! Keep in mind that this is a scratch and dent sort of place though they do sell new pieces as well. Look at all your prospective purchases carefully and ask lots of questions if you need. I found the entire staff from the sales people to the delivery/set up to be very helpful. Keep in mind I am talking about the store just off of Nasa Rd NOT the one near Cullen (terrible customer service at that one and less selection). Bottom line this place really helped me put my kitchen back together after the flood.

Do not use their finance program! Its a scam! They use Tempoe LLC. Search for them. Its really a lease program and you will never own the product

They have great buys, especially right now, 40% off + an extra 10% on all appliances. We got a great deal on a washer and dryer set. The only thing they need was more personnel on the sales floor. But they did the best of what they had.

Came here last year when it was a Sears Outlet. Bought a Craftsman gas power washer - new but discontinued model - for a great price. It works great and the salesman was attentive and loaded the box on my truck for me. I asked about using my Sears points towards the purchase but he wouldn’t answer me...I let it go since I was getting a real good deal anyway. I see they’ve changed their name but I would still buy from them again.

The people there are very HELPFUL AND THE LOADER guy was super fast!

Great deals, questionable service, a big sign in there reads same day delivery, but the sales person acted like they didnt want to deliver it at all, and then said the delivery guys were lazy (they werent tho) strange

Truck drivers: they will take you early. I would suggest getting here right when they open between 0130 and 0330, otherwise you have to deal with cars in the parking lot. One thing that bugs me is the unnecessary amount of safety measures you have to do. Chock both sides of the trailer, disconnect and lock red line, and put landing gear down. Honestly Im surprised they didnt make me stand outside my truck. I think one chock and the lock is more than sufficient.Easiest route: 45 to Griggs. Would not suggest coming the other way. Sharp turns and trains are constantly running

Friendly staff. Quick delivery. Refrigerators hard to find right now. They had one after shopping all day at multiple stores.

Went in on a budget looking for a kitchen set. I was approached by Kendall who helped me out. I must say, Kendall was very confident, helpful & knowledgeable about the product in the store. Prices were amazing, delivery was awesome & best of all customer service was over the top! Would definitely recommend everyone to come shop here with Kendall!

Visited the store and bought a new range hood. The price was excellent. The employees were helpful and knowledgeable. Overall, a great shopping experience. I will shop there again.

You can find great deals here

Denise K was very helpful.

Great service! Kendal helped me and made the entire purchase go smoothly.

We ordered on line. It took three weeks to receive the oven. Cool with that. Oven missing parts. Two to Three more weeks to receive a new oven. Took off of work to receive the oven. Never called the day before for delivery time. I called them the day of delivery to find out what time. Sales manager told me they only deliver on Wednesdays to Katy. So waiting another week for them to pick it up and three to five days for our refund? This is good customer service??????? Shame on you!!!! So I guess I’ll take another day off of work for their mistakes. Thank you Sears!

Kendall was awesome! Not only did he come to help us when no one else did, but he hooked us!!! Visit this store you won’t be disappointed!

Nice people, great service

They dont have a lot but you can find a good deal here for a washer or dryer

I couldnt be happier with my purchase and the entire process at Sears Outlet. I purchased a very high end 48 range online, had small cosmetic issues, great price. The manager Kendall was there in the store when I arrived to inspect the item before delivery. He was very helpful, professional and polite. He answered all of my questions, I noticed several parts were missing and he ordered them for me and is having them sent to me. I had a nightmare trying to order from applianceconnection.com prior to this same purchase so when this went so smoothly I was so incredibly happy. Thank you Kendall and all of your team.

NO RETURN POLICY effective 5/17/2020. No one answers the phones (youll call and it will ring 20 times and hang up: no voicemail option). Sales people and delivery people are super nice. So, youll get a deal but youre on your own after that.

Just left this horrible outlet with three kids at this hour. (Around 7:15)I even called 5 times before to make sure everything was a go.. no answer.. So.. I came all the way from Northeast Houston ordering an online oven order that their so called “manager” said wasn’t out in their inventory “physically” yet they had them all in the “mattress room”. They actually had more than 2 available online and physically about 4 that I seen. He was literally closing the store up already at 7 and they close at 9 and said those stoves weren’t in the system yet. I then asked when they would be in the system then. He said they had to be physically there. I insisted that they were there and all he had to do was scan them. He clearly seen them there too..He then said he had no control on putting them online in the system and what was out in the front was all they had. (Which was a lie) The girl working there was so helpful though and helped me find them “physically” it was him who was ready to go home 2 hours earlier and not help at all. He was so unhelpful, rude, and could careless. I’m not sure how he’s even a manager. He seems like he’s all over the place and doesn’t have anything together in the store seeing how behind their system online is and how they have tons of stoves and other appliance just there not being sold because of his lack of wanting to work or sell any. Just worried for a paycheck, I’m sure. Never again...Oh and you have to look for the model number yourself to find what you bought online too yourself. Like literally have to go through them and move them yourself (baby in hand) they do not help at all and at the end just tell you whatever they want apparently ..

This was not the old Sears outlet store were you found used, but still good appliances. Wanted a part for my Kenmore refrigerator. Another icon gone. Side by side refrigerator still works from 2001 with the ice maker and water and ice from the door.

What an awesome experience traveled all the way from Louisiana!! Kendall and his staff has exceptional customer service i wish I could give the store 10 stars

Jennifer was most outstanding to help me get a washer and dryer for my sons apartment. Her help was indispensable to help me from Dallas, The out let saved me 700 over the big box store, the secret is research and buy the most reliable brand. In my case LG is the most reliable and makes Kenmore washer and dryers. Watch for the 40 percent off items and the 10pct weekend. The best sales person and the most helpful I have encountered.

Nothing was wrong with the HE washer I bought. I didnt like the way it crumpled my clothes when it was finished washing. And it left a residue on my clothes. I called two weeks later and begged them to let me replace it, but replacing it didnt meet the terms of my purchase, since nothing was wrong with it. and I hadnt had it checked out by a serviceman, per the terms of my contract.I called again two weeks later and begged them to replace it. Even though the 30 days had passed in which I could make another transaction (actually, it was day 32), and even though I hadnt had it verified by a serviceman that anything was wrong with it (I told them that nothing was wrong with it, that I just hated it), they said okay. They were so nice. I got a brand-new in-the-box machine at 40% off for $100 less. They even gave me money back for the difference. I wanted to write this review because sometimes new people join a team, and maybe these new ones are very helpful, and maybe the old ones werent?A lady there even told me a possible HE washer that I would be happy with, should I ever choose to repurchase one. I wont, but they were all so understanding, caring, and helpful.

My sales person was great until they forgot to schedule my delivery. I called the store and after about the third try to call, someone answered. The assistant manager helped me get my delivery quickly after the mistake and the delivery team was very helpful and good at their job. The store is very short staffed so it is hard to get help or get the phone answered but when you get someone they are very kind and helpful. Will go back for our next purchase

Very good deals. This is a dent and scratch location. They also have new. We found a fridge in stainless with all the bells and whistles for about 1/2 of the original price. It had a little dent on the side near the rear lower corner. No-one is going to see that! I made the purchase and all is well. The ice maker works really nice. We went this route because we didnt have a lot of money but really needed an upgrade. It worked out perfect. Overall Im a happy customer.

Found a couch I loved and was approved for payment plan.

The one on Griggs is great. The one in Webster is impossible to find anyone to help you. The one on the west side have the rudest employees Ive ever dealt with. Stick with the store at Griggs rd. Always had a great experience there. Bought several appliances from them. Same as new warranty. Great selection.

Heard about this location from my sister. I got an amazing deal on a washing machine. My only advice is to get the service package with your appliances because they are as-is.

Appliances need to be cheaper with that much damage

Our refrigerator died a sudden death while we were out of town. After searching around for a good deal on refrigerators I remembered the Sears outlet. The floor staff was very helpful in helping us find a unit that fit our needs. The assistant managers were knowledgeable and made our purchase hassle free. Ask for Tyler or Wendy @ the 11687 Westheimer Rd. Location. Good luck and I hope your experience was as good as mine.

Came to this store a few times over the years. First time in a long time I was greeted at door. Guy I was talking to ended up being the store manager he was very helpful and professional. I had a ton of questions and he remained patient. Been using this washer and dryer for a couple of weeks now and Ive used every feature he sold me on. If you are in the market for appliances stop by here first they have great deals.

They really dont have any deals. We needed a washer and dryer set. I didnt like the prices. I went to best buy got a set of maytags cheaper with 10 year warrentee 200.00 cheaper

Great deals on appliances, big price cut, they deliver too, have to spend time looking through stock.

Has some Sears parts but not much.

Horrible customer service, took me 4 times to get a hold of someone when I would call. The male that works in the evening is so rude for no reason when I asked him a question . Got home and the dryer did not work, later my mom told me that the same man was whispering something to the lady that worked there... I’m thinking they knew it was defective and cared less if it was sold that way .Returning it since I’m still within my 30 days, however never returning . Prefer to pay full price and not have to deal with rude people.

I would give them no starts if I could. They had a specific date called me with all the information to confirm then called me a few min before they were goin to deliver and said they did not have a driver after I already paid for the installation and delivery in advance and even paid off the product! Very unprofessional.

HAPPY ENDING1)I got a stove and then the two racks that came in delivery did not fit ..I called in advance and went back to exchange the racks and was given one that was 1 1/2 too deep. So now I have to return AGAIN!! TO get a sales person to help is also a big time sucker.2) when you call the number it states it is non existed as I did several times then it sets lines are temporarily busy..3) no manual comes with the appliances 4) when I did talk to the sales person IN ADVANCE so that the replacement rack would be up front when I arrived and that was not the case and the other salesman had to look up my info which took at least 15 minutes..go figure..Service is not what it used to be..I will be getting additional appliances at Best Buy or elsewhere.Disappointed to have to write a poorly rated review. There are a lot of good deals without all the headache and time sucking and gas it takes to rectify THEIR inefficiency. They need to read this. I sure hope the appliances work well..PHASE 2>>>> They stood behind their error and replaced with a proper exact stove with all items in tact AND this time I got a manual which I would expect to get.. Manager, Jacob and most of all salesman, JIMAAL, was on top of it asap.. He wish my go to recommend sales person.

Worse customer service from the manager. I feel sorry for the employees and any customer that dear to go there thinking they can get a good deal. He make you pay the price of what you think you are saving by putting you down and treat you like trash. ZERO stars... He have no time for you, for me or the poor employees.

Great selection and our fridge cost us $900 less than the place we stopped first. Plus we didnt have to wait 3 weeks for it. We are thinking about doing our whole kitchen now, just to match my wifes fancy new fridge! HWHL!

THESE PEOPLE HAVE THE NERVE TO PUT THIS IN THEIR CUSTOMER SURVEY EMAIL.We strive to provide excellent service from when you walk into our store until your slightly imperfect appliance is delivered to you.THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH. NO ONE ANSWERS THE PHONE, THE EMPLOYEES DONT CARE AND IF YOU HAVE A PROBLEM DONT EXPECT ANYTHING FROM THE COMPANY WEBSITE. BAD BAD BAD COMPANY. I FEEL SORRY FOR THE EMPLOYEES THAT WORK THERE.

Donte was a great sales person, he found our product and explained everything to us.He helped me pick a quality refrigerator and was very knowledgeable about his product.Everything was done in a timely fashion and I will definitely recommend this store to all of my family and friends

The Lady that helped me was very pleasant and heplful to me, although i didnt find the freezer i was looking for

Dont get fool by the look of the building outside or the neighborhood. They have a great selection of appliances with good price.

Well stocked

Disappointed that they said its no longer Sears outlet. Prices Are ridiculous.

Nice people, prices are ok on some appliance s

Got a great fridge with minor dimples for half the price. Way more fridge than we would have purchased at full price.