As always Hugo is awesome. Very professional and updates his customers. I bought my Camry there in 2009 and have been a customer since. Your oil change prices went up high... Why????

Flimsy cars with warranties that run out fast they don’t even warn you that you are near the end of your warranty. I normally buy from Chevrolet but been using Toyota in the past years and these cars are trash compared to what I’m used to…. Cheap windshield that crack easy without warranty, I’ve had to change the Firestone tires it came with within 4 months of having a 2021 Corolla and now a 10 months the brakes are scrubbing and according to the lot it came from nothing is covered…. The tragedy beware

What a difference! The last time I went here for a 5000 mile checkup on a leased car I think I rated their customer-experience as a 2. Now, the service department has been completely reworked and the experience was great. This time when I pulled into a queue for service the service advisor walked all the way down the line TO ME! Apparently gone are the days of having to get out of your car to find a service advisor! And, when the service was completed, the service advisor again found me and spent the walk to the cashiers area explaining everything they did; everything they found and everything I should pay attention to over the next few months. All under 1 hour!

So I have a lot of people to recognize because truly Ive Never experienced such kindness at a dealer (Ever) and Ive been to a few.Let me start from the beginning I called to schedule an appointment for the recall on my Toyota Camry 2018 and Claire was absolutely amazing and even informed me they have a complimentary shuttle service up to 10 miles that drops you off and picks you up when your car is done. I called to confirm on Wednesday and was helped by Amanda also she was so kind I was surprised enough by that but when I got there on Thursday Duke was my assigned Service Advisor he was just so amazing letting me know what they recommend that my car needed besides the recall. I was told I needed tires too but he made sure to clarify there was no pressure that they were just letting me know. So he made sure I was comfortable. I dont recall the names of the men that recommended a few different tire brands but they were so kind and informative and I appreciated that he didnt just tell me to get the most expensive ones I feel like he was honest and recommended a few options at a fair price so that was another shocker. I went indoors and Ariana was so kind and she helped me to notify Duke that I did want the tires that were recommended. Also I love that they have an outdoor seating area (covered) for those that dont feel safe going indoors. Well even then I was approached by a salesman Rene V. I didnt realize that he was a salesman at first I thought he was in management coming to check on the service treatment. Then he offered that whole what if we can get you a new car 0% APR same payment I said no at first but then changed my mind. (Im so glad I did). Not only was Rene so kind and professional but I never felt pressured I legit felt like he was a close friend. Pure professionalism from the start to finish everything was very comfortable for me even looking at cars. Juan the Manager was so kind as well he cared more about what car I wanted and working out a deal for it than just trying to sell me any car which again a shocker for a dealer. Then when you think it cant get any better my Finace Manager Yao was the most cool relatable guy ever. He really sweetened the whole deal and we had some good laughs then Adam his Boss jumped in and was so amazing as well. Kris was the employee that gave me my new car and he was so fun and kind too. Rene was occupied with another customer but he caught me before I left and he thanked me again and let me know it was a pleasure to help me. I felt so appreciated and not like just another sale under their belt. I truly believe that everyone I encountered went above and beyond for me.I mean when I tell you that you wont be disappointed here Im not kidding the service was all around exceptional from janitorial employees all the way up to the Main Boss. Im still in awe and so grateful to God that He led me to this dealer. Sometimes you get a few nice employees but rarely do you have a place were all employees stand out. So thank you all so much for the wonderful and amazing experience. Im so in Love with my brand new 2021 Camry SE. You are all amazing!😁

To start, it took 40 minutes for anyone to tell me why they were servicing everyone else that drove up for service and not me! I did not get checked in for a total of 46 minutes. I finally get checked in and I leave. I’m expecting a phone call and 5 hours goes by and I still hear NOTHING about the status/problem that I’m having with my car from the advisor. I finally get in touch with the advisor after calling multiple times. Next he tells me that it’ll take about 30 minutes. 3 hours go by and I still don’t know whether my car is finished!! Not only are they charging 213 dollars to install a battery but the service from the advisor is TERRIBLE!!!!! I’m so disappointed, by far the worst experience at Toyota.

Friendly and quick. They took me before my appointment and got everything done within a hour.

These folks do a good job maintaining my 2016 Toyota Corolla. Just be ready for them to try to sell you a new car every time you come in.

Ive been a client of by Calvert for 15 years My grandson is a family up my cab right now we both bought new cars from them and we are very happy financial problem was right on poit was right on point and sales reps were AOK

Very rude no one seam to know what they are doing or where to direct you to go.

This is the second time I come to buy a car and Dora Vega always go above and beyond to help me. She is the best person I have ever have helping to get a car and she doesn’t give you a no for an answer. Sh is great. Come and see her she can help you.

I brought my car in at approximately 7:35 AM for minor service and its 2:45 PM and they still havent gotten to my vehicle this type of service is totally unacceptable Im very disappointed hopefully they can get their act together.

After visiting this dealership and giving them my email. I am now getting spam emails about sirus radio and other spam. Do not trust this dealership with your information. Also overpriced and poor communication.

Good staff, good customer service but can be a bit high for prices. However, not out of line with other dealer repair places.

I went in today for routine service and was in for less than an hour. Quick and efficient

Super affordable, only issue was rental car smelled like cigarette!

Will not be coming back to this Toyota location. Worst experience ever!!! Very rude and had to wait for hours.

You have an advertisement on your website saying that you will honor any competitive prices and when I want to do business with you and bring these prices you deny price match for service

Today I change my oil and after On the road and my tire goes out they didn’t tight it up how in responsible they are I got hurt and barelly safe my life and car so make sure you guys find the better delership. Service department 😡😡

The service time is horrible even with an appointment. I had to sit in the service line about 25 minutes before anybody came to my car.

Today my mother was upset about the inspection of the bumper to bumper check and I am too.

Excellent services,the employees are always kind and very efficient

From a service perspective underwhelming. Extremely slow service even with an appointment and was given different expectations regarding the Toyota Care on different trips by different advisors. Currently won’t be coming back; can’t justify paying a premium for slow service that gives different information on different visits and honestly has the opportunity but does t execute on adding value for the customer. It was worth the pain (just barely) when the service was free but certainly not worth it at this point. I’m very disappointed.

Today was great...less than hour...5000 service

Good service with maintenance works. But quite skeptical upon repairing. They cant do the body. And not complete the job. I have to find other places to do it.

Great experience with Chris Barrios in service! Very professional. Thank you

Super slow. Even with an appointment took way over an hour.If you need service done- prepare to spend all day; an oil change-4 hours.Make sure if you have service you check afterwards. They didn’t put my car back right- missing tire stem cap and clips on my car.Do not buy warranty here!!! My finance guy Ray was way too expensive !!!Go buy your warranties somewhere else- much cheaper.

Ross was the service guy I spoke with. He was very polite and professional. I have not had a good experience with any of thre other Toyota dealerships Ive done business with. I wil be going to this one from now on.

Even with an appointment the estimated time is always exceeded. Does great with the car, though, just takes awhile.

We bought a car and the sales person/Christopher Holyfield gave us excellent service with great understanding. I will surely pass his name to my family and friends to purchase a vehicle.

Y mama said if u aint got nothing good to say🤐

To long of a wait for service on your car even if you have an appointment. I sold my Toyota and bought a Hyundai.

Took my wife car in because of a previous service issue and they told care of it right away.Kudos!🙌 to the service department at Mile Calvert Toyota 👍🏻🤗😊

Very professional and people oriented

Already 2 hours in waiting. Took an appointment at 9:30am. Reached at 9:15am.Still it says atleast 1 hour.Seriously are you kidding me.Whats the use of appointment?

Customer service still leave much to be desired.

Came in looking for a RAV4 Hybrid, but was told they didn’t have the one I was looking for in stock. That was fine since factories just started opening back up. Since then, I have received calls and emails regarding my interest in a Hyundai Elantra..called back to correct them, but still getting notifications regarding available Hyundai Elantras. Not very organized or personable here. Recommend getting your Toyota elsewhere.

Pleasant reps and good work

Rose Gomez is the best

Freebies and nice experience while waiting for your Toyota vehicle maintenance.

These guys really know their stuff, and they were all very courteous !*

Good job.

Good place to get car maintenance done

Tried to get an oil change and a state inspection. They said they could only finish the oil change. Don’t go here for more than one service. They will only do the more expensive one. Especially if the other is a state inspection. Go anywhere else for an inspection. Additionally, the last time I was here they said I would need new brake pads soon. This time nothing about anything. Didn’t even catch my brake light that was out. Not a thorough service.

This location off of 610 @ Kirby mentioned to me..that they preferred to work with clients who have made appointments. This is what makes processing customers in more easier.

Excellent Service Always

Stellar service!!

Excellent service.

Adam bates is super nice

Love stopping by for all my truck needs.

Good quality work, but I have never got out in less than 3 hours.

Always great service and great representation of the greatest brand known

Went in for my state inspection and was done in less than an hour.George was our friendly associate. Social distancing and mask protocols are in place.Clean, updated customer waiting area.

Toyota dealerships really take care of their customers. Top notch!

The outside seating...lolIts always a wait even with an appointment !!!

Exelente service great attention;!!!!!

There as a guess.

Good customer service and social distance

Well satisfied with new tire in the matching brand to what I had. Great staff.

The people there were very nice, the place is comfortable, the coffee is hot and delicious, the service is fast

Respectful,knowledgeable accurate info and services

The service I received today was extremely slow even though I had an appointment not sure why because the service at this location is usually good they said it was a recall on my floor mats but they didnt exchange them

Great work on my car runs like it is new

Im a Toyota guy and I stick with Toyota service Mike Calvert is great

So far so good.

Always good, reliable service

Good service.

Great customer service

Good waiting room

Great customer service

They never have green cars.

Great service!!

Staff friendly

But I forgot my car product there

Quickly

No1. In service .

Nice.....

Awesome

Waste of time

I recommend Ayleen, she is very good, she helps you, explains all the numbers and attends very well.

Super quality. Clean. Customer service. Readiness

Great service

Excellent customer service.

TOYOTA 2019 ALWAYS SUPPORT GOOD PRICE QUALITY

Okay, I invite you to come here, it is well attended by its owners, they are the people who personally serve Mexicans here in the city of Houston and the very friendly employees who serve you well have an office where AY several clients entered the heat what is there Asiendo y ay cafécito here at the Toyota Motor Corporation office they do oil change to the cars we buy from whom I am very happy and grateful to God for the attention of my friends

Terrible service