Fair or better prices in comparison to other dealers. Never felt scammed. Nice spacious clean waiting areas, free coffee, super clean restrooms.
Chris and Harry genuinely caring and helpful. They will always come through for you.
This location LIES … I bought a Chevy Silverado Z71 and bought the extra package bumper to bumper everything including even oil changes as long as I go to this location … Well now that it’s time for my 30k service now they wanna charge me $280 transmission oil plus 180 for fuel injections WHEN I WAS TOLD THIS WAS INCLUDED AT YHE SALE AND NOW THEY ARE GOING BACK AND SAYING ITS ONLY OIL CHANGES INCLUDED …. THEY ARE LIARS
Dropped off my Tahoe a week ago with an appointment. My truck was not inspected until yesterday 6 days later. The communication at this service center is little to none. All calls initiated by me in hopes to get my vehicle soon. My truck is now ready for pick up it was finished last night but no call to inform me the customer. Several emails sent to service center managers without responses. No wonder this establishment has poor service not even management cares to respond to customers.
I really like this dealership. Convenient to downtown with good prices and the staff is very nice.
Got my truck worked on they did a good job my truck was okay so fast forward 2 months later now my truck is acting up again it took them 2 weeks to figure out it was a fuse and I wasnt making a big deal about it just fix my truck the person told me that I needed a rear speed sensor I said okay just fix my truck next week later I came and picked up my truck got on the freeway and made it to i10 and Federal hit one little bump and my engine light and ABS light came on Im like wth so now that all thats on Im kinda scared to drive it at all I just wanted to share my feelings about this place
Bad customer service, rude and argumentative. Need to train entire staff on professionalism. Some of the need to retire and give it up!
Excellent service friendly people pretty prom
Service wanted to charge me $2411. To get the timeing belt and something else when i paid to $200 to get whatever that they said need to be fixed in the first place then it wasnt fix gave me the car like that and had so go back kept my car from 9/30 since 10/8 just so they can charge me $2400.00Never would i come here ever horrible people pocketing money where they can get it 😤😤
The best Chevy service center in Houston. If you are coming in for an oil chance I would highly recommend reserving your slot so you can skip the line when you come in. Also a pro tip from the guys that work there is to come ready early Saturday for super quick service.
Not good service
Really attentive and a really nice waiting room
They always kept me informed and were very professional.
Efficient, courteous, and comfortable place to wait.
Service didnt want to help with my problem but Hector salesman and Craig sales manager* solved it
Great customer service
Knapp has best chevy service
Fast service
Great
Excellent
Great service
Good