Daniel the sales person was super helpful and had lots of valuable information. We compared prices and needs to narrow down my choices. I appreciated his sense of urgency being that we had moved and my son needed a new mattress. Great place to shop for mattresses with different options and sales!

Great customer service. Nice clean store.

Daniel was so wonderful from the second we walked in. He was helping another customer when we walked in and was attentive to both of us. He was kind, patient, and incredibly helpful. He knew the answers to every question we asked and had many recommendations based on my preferences. This was by far the best experience I’ve ever had at a mattress store and I would recommend coming here and to anyone, especially if Daniel is working.

I came to this Mattress Firm with my older brother; we were looking for a queen mattress for myself. When we walked in, we were greeted by Juan right away - from the start he was great. He told us that he would help me find the best mattress, with great support and comfort, all while staying within our budget. Juan stayed true to what he said!!We started by checking which level of firmness I prefer, firm, soft, or medium. Juan showed me the different kinds of beds that Mattress Firm offers, and the differences between them. He told me about how different springs work within the mattresses and the differences between them. He also told us about how the day we were there was the first day of the Black Friday sale, so I ended up getting a great deal!!After finding the mattress that I preferred, Juan was really great throughout. He made the payment process/delivery set up all really smooth. The day after visiting the store, my bed was delivered and set up fully for me promptly and without issue, which was just a great experience all around.I appreciate the personal level of service I received, and did not feel uncomfortable or pressured at all. This location is fantastic, Juan is a great guy, and I would definitely recommend you checking out this Mattress Firm!!!

I came in to do a little research on what type of mattress I needed to replace my current one. I worked with Mario and he was absolutely terrific. He REALLY took the time to get to know my sleeping style, walked me through different types of beds and he was very knowledgeable about everything.Thoroughly enjoyed my time in here.Be back soon for my mattress

Thank you Victor for your professionalism and help with my childrens mattresses

Well it was a great pleasure meeting Mario at mattress firm, he was very professional, he first explained everything to me about how to find the perfect mattress for my sleep after all thats what I was looking for. He made me feel very comfortable as me and my son were trying out different styles as he explained every one we tryed and he was very patient with us and that made it easier for us to find our perfect mattress, we are very excited with our outcome and experience thank you Mario and we will come back again 😀

The team and personal sale man new exactly what I needed and made the process so easy. Thanks for all the knowledge and friendly experience.

This location has outstanding customer service. Melissa was very knowledgeable about many of the products available. She made my experience and choice of purchase as a very indecisive person so much easier. Her and the other saleswoman were just great to talk to. I forgot I was in a mattress store. They were also able to deliver same day which was amazing. The delivery guys were super cool as well! Will definitely shop here again, recommend to friends, and anyone looking to purchase a mattress.

Very helpful, friendly service! Even though they didnt have what I was looking for there, he found it at another location and had it ready for me to pick up! Great deal on my mattress cover, sheets and an awesome new pillow!!!

The gentleman who took care of our sale was very knowledgeable, he gave us a demonstration on another product which was awesome but most of all he really knew his products really really well . he was very laid-back and took time to find out what we needed, he wanted to know about our concerns he seemed very caring really nice guy really really nice guy

John provided me terrific service! He was very patient and knowledgeable about the different mattresses and gave me a great deal!

Great experience purchasing my mattress and I left knowing more about how to determine a mattress is a good fit for your back and pressure points than I started with. Highly recommend this location if you value friendly service and extremely knowledgeable staff.

Great experience! We were helped by Daniel Cobos. He was super friendly and helped us find the perfect mattress that was within our budget. If you need a Mattress or just want to have a great conversation, go see Daniel!!

I was supported through my purchase by Daniel Cobos, and I cannot overstate the service, attention, sensitivity, and goodwill shown by Daniel and staff. Daniel went above, and beyond, helping me find the Mattress fitting my lifestyle, financial goals, and needs. He took me through a tour of all available options, and worked with my schedule (I travel frequently for work). I cannot rave enough about my experience, Daniels professionalism, and the staff at this Mattress Firm. Thanks, Daniel Cobos and team! Chris

Great service! Melissa was very helpful and made mattress shopping for me very easy. I came in there with the mindset of buying a Purple mattress and that’s exactly what i got. Thank you so much. I can not wait to get the best sleep of my life 😌

Salesmen was very nice and informative made sure we got the right mattress for our needs and price range.Will recommend them others

Excellent service! Mario went above and beyond explaining the differences between the brands. Did not expect to buy right away but I did and I’m so excited I did and had him as my salesperson!

UPDATE!!A two second conversation with Mario, a senior sales rep, satisfied my need. Literally night and day difference in customer service with Mario. If you go to Mattress Firm on Yale use Mario. He has actually solved two issues with my order that have happened in a super speedy fashion (wrong mattress initially delivered and got me my refund which was originally agreed upon). My next mattress will definitely be through him. Would have been a 5 star review if I just used him initially. Thanks again for making things right!!Original Post:Daniel is a very sleezy sales representative. First he tells me they will price match what was on their own website. Then when I am expecting a refund check I don’t get anything in the mail. I have to call them to find out they no longer wish to honor their reduced price. I explain how unethical it is to go back on our agreement. I make them aware that I no longer want my mattress and to please give me my full money back as I am still within my 120 day trial period. Guess what? They will only refund me half of what I paid because they refuse to take the adjustable headboard back due to “policy.” I got scammed and lost out on a decent amount of money. I literally wish to return everything!! I hope to see their manager tomorrow to talk about this. I’ll update if we can come to a fair agreement.

Daniel C was very thorough and nice. Enjoyed working with him, he was able to meet us where we wanted.

I was able to get a mattress and delivery in the same day. I bought it at 1 P.M and it was delivered by 4 P.M. and it was set up. Awesome and convenient for what I needed.

Everyone was nice and we got delivery the same day. We love our new bed.

Daniel Cobos was wonderful to work with! Def look for him.

Vanessa was a pleasure to work with. I will be buying my next mattress from her!

The staff was quick and effecient... And I got a great discount!

Mario is quite the helpful salesman and made it a lot of fun. Quick, easy and happy with our purchase.

Mario was amazing helping me to come out with the best choice. I definitely recommend Mattress Firm to others. Good quality, good price, good customer service. Best regards,

I never left a store so happy! Melissa and John were super super attentive and nice with us and they gave us a super good offer!!! We save more than $1700 with them!! Also, they were really knowledgeable about the products they were selling and they sell us WHAT WE NEEDED not the most convenient for them. Thank you guys!! You are awesome!

By far the best Mattress Firm we’ve been at! Melissa & Mario were extremely professional, had great knowledge, super friendly people & really explained everything to us. They truly hooked us up! Thank you for going the extra mile with us!

I wasnt sure what to expect walking in, but Brittany was so helpful in helping me find a new mattress. She was genuinely interested in helping me find the right mattress instead of just making a sale. Would definitely recommend asking for her when you come in!!!

Georgina and her colleague were super helpful with getting us the best price for our mattress and for delivery.

Sales person was very attentive and helpful!

I went looking for adjust bed frames. Mario at the Firm Mattress store was excellent in providing all the information I needed and options. The team that came to install were in and out in 10 minutes. Excellent service and experience!

Andres Perez was very helpful. We perceived transparency and that he knew what he was talking about.We were only looking around and we ended up buying a mattress above our budget. The payment flexibilitywas great too. Thank you Andy!

Service is outstanding. Would recommend anyone in need of a mattress come to this location.

Needed a new mattress and frame for a smaller room. Brittany was so incredibly helpful and knowledgable and helped me choose the correct option for me! Great experience, wonderful associate.

Melissa was amazing! So helpful and full of knowledge. Thank god she was there to help me with such a big purchase!

I went to the Heights location and Tracy was AMAZING! So knowledgeable, so friendly, and kind. She took her time explaining things to us and gave her opinions too. It was very helpful! I’m very indecisive but she allowed me to take my time and figure everything out while not feeling pressured. I will recommend that location as well as her! Make sure to ask for her! In general too, I was able to use a MF code to get a reduced rate and delivery was included. They take care of ya!

Great customer service and prices

The staff was very friendly and informative. Great experience no pressure.

We had a great experience buying our mattress. The sales person was kind, patient and helpful. We found the right mattress for my husband, he slept much better on it, and they were having a big sale. Weve bought many mattresses here and have been very happy with the service and quality.

Melissa was so helpful, not pushy at all and made my purchase so easy. The delivery men forgot the sheet set I added on last minute and she called to apologize and offered to fed ex them to me for a quicker delivery.

Excellent company, excellent product, very nice and knowledgeable sales staffI recommend to everyone who’s looking to buy new madrasesI wish everyone SAFE AND HAPPY NEW YEAR

Great customer service, we would definitely buy another bed from them again.

I was buying a mattress for my guest bedroom, so I didn’t want to buy more than I really needed. The sales person helped me do just that—stay within my needs and budget. For that she gets 5 stars! I also purchased my Tempur-pedic mattress here for my master bedroom 5 years ago and have never regretted it. Great selection and great financing!

Wonderful customer service by Tracy! She is knowledgeable, patient, and makes sure you get the best mattress within your budget. I cant wait for delivery of my mattress to FINALLY get a good nights sleep!

Mario was super helpful and very informative! Great experience!

Thanks for the great service!

Amazing customer service.

The employee was very professional and knowledgeable about the products I was interested in buying.

First let me start out by saying that Brittany Rankin is a phenomenal sales associate. She’s knowledgeable, made me feel well informed, took the time to explain the benefits of each mattress in a detailed manner, and the best part was she wasn’t pushy. We will definitely be referring our friends and family to Brittany Rankin knowing that she’ll lead them in the right direction and take great care of them! We are excited to try out our new Purple 4 mattress and adjustable base! Thank you Brittany!

You know you had a great experience when from only going to look at prices you make a purchase. Raul was amazing in making sure we understood the differences in technology and styles. Very happy that we went into his location. Recommend them 100%

Great customer service and communication! Ian was super helpful!

I had a great experience with this store. Daniel help me out to find the best solution for my needs with comfort and price. The delivery service was good and fast. Daniel also followed up with me to make sure my delivery went well. Highly recommend.

Very pleasant experience! My husband and I ordered our king-size Purple mattress from this place. Juan was incredibly helpful, greeted us right when we came in and worked with us to find the perfect fit. He was also great with planning our purchase and delivery timing to work with closing on our new home.

Great sales experience buying from Brittany today! She was very knowledgeable, helpful and not at all pushy. Mattress Firm will price match any competitor and they mean it ! I had found a similar deal from another retailer and Brittany matched the price no questions asked. Friendly, quick and great customer service, the next time I need to buy a mattress I will definitely return to this store.

Mario was great to work with. Informative. fast and easy!

Recommend doing business with this location! Ms. Tracy was very attentive and super informative. She got us a phenomenal deal on a KING sealy mattress! Thank you Tracy!

I had the best experience purchasing a mattress and bases for it! Raul was exceptional; always patient and so knowledgeable about the products. I am enjoying my new bed! If you es t excellent service and expertise, go talk to Raul! Thank you, Raul!

I have always had a great experience at Mattress Firm. Ive been purchasing beds for my family and business there for 20 years. I stopped by this store last week to purchase a couple of beds for staging a home and the experience was just as great as the other locations Ive visited (about 9 stores now). Zach was very attentive to ensure I received what I needed. I knew what I wanted to purchase and he did not push unnecessary extras, which can be annoying at times. He did make sure I knew of the various options I had for delivery. I informed him I would be going to the warehouse to pick them up. Zach looked up the map for me and wrote it down so I would not forget the address. I live near this location and plan to return soon. Thank you Zach for all your help and attention.

Walked in for a Purple mattress and the Labor Day Sales and I couldn’t be happier with the experience! Now, let me tell you, the sales manager who assisted me with my purchase was Montana. With his expertise I was able to pick a bed and a frame that I hope I’ll be happy with for years to come! I’m very pleased with Mattress Firms warranties and return policies compared to that other Mattress company. looking forward to sleeping on my new adjustable frame Purple 3 mattress! Thanks Montana!

We had a great experience working with Tracy to purchase a new King bed - she was very knowledgeable and guided us through the whole process, answering all of our questions very clearly. We feel very comfortable with our purchase thanks to her!

Montana was wonderful not only in helping us select an awesome new mattress, but he also gave us some great sleep tips as well! We are VERY happy with our new purple 3 mattress (king), and also very happy to have gotten a such a great deal (better than we could have gotten online directly from purple!). Thank you for a fantastic experience. I haven’t slept so well in a very long time! I would highly recommend this location!

I was going to order my mattress off Amazon, but decided to stop by Mattress Firm and check out their mattresses. I was blown away by their prices! Reasonable and had plenty of inventory! I ended up buying a mattress from here. Brittany helped me and was great! Definitely recommend shopping here.

It was a great experience, my preconceived notion of Mattress Firm Sales staff was that they can be overzealous and short-sighted and unnecessarily aggressive, much to my pleasant surprise we dealt with Raul Garcia and he helped us throughout the process and understood our situation and respected that we were going to shop around and compare all other mattresses as well. He then worked with us to find the best value. Needless to say I would not have purchased a mattress if it werent for someone like Raul; the opposite of an unnecessarily aggressive salesman.

Tracy was extremely helpful and pleasant! She made my decision come easy. I truly appreciate her help with my purchase.

Tracy is the best ever, she was very helpful and knowledgeable in assisting me to choose the right mattress, advised me of the bundle deal and great delivery service Pickup Good Guys.The delivery was earlier than promise and the guys were very professional.

I was in Mattress Firm this evening (3/2/19) with a few friends who were thinking of purchasing a mattress. They were helped by a salesman named Pierre who not only gave them a great deal on a mattress and several accessories, but was incredibly friendly and hilarious. He made the whole buying process much easier with his excellent customer service. In fact, because of his demeanor and willingness to work with the customer, I have decided to return in a few months to purchase the same mattress he sold my friends. Do yourself a favor, go to this location and ask for Pierre. Other reviewers are correct. He really is the man!

Came in today for mattress (obviously) and was met by Montana at the door. He was great and very informative of all the mattresses in house. He was honest and made the experience extremely easy. It was easy to make a decision on the mattress I wanted in a very short amount of time. Would definitely come back to this store site!

This is my first Mattress Firm store experience - and it exceeded my expectations. This location was my first stop on the mattress hunt. I live in the Heights area. I was ready to shop around for a mattress, until I started working with Montana, the Sleep Consultant. He really listened to what I needed and explained options to me, so I could make an informed decision for myself. I did not feel pressure to buy anything, but I was very excited to move forward in getting a queen mattress + adjustable base... and a few other add ons. He has great knowledge and stories to help understand what has worked for other families too.The store is also very clean, comfortable and all the windows make it so cheery & bright (if the sun is out).With the online mattress trend and an abundance of clearance / bargain centers, it is easy to get overwhelmed with how to start shopping. I recommend popping into this location - ask for Montana or Brittney - and letting them help you pick something.+ they do great promotions. I did semi- annual with 0% interest.Thank you Montana and Brittney!

Came in twice for a mattress. The first time we were browsing and the salesman was overbearing. Today, our salesman Deon was very informative and answered all of our questions with a great sense of humor. 10/10 would recommend Deon at the Yale store if you are in the market for a mattress.

My wife and I were concerned about our recent move from Houston to Philadelphia while having to purchase a new mattress. We are very grateful to have met Cody at the Heights location. He was very professional and extremely informative. There was no pressure to purchase and with his assistance our new mattress was waiting for us in our new home when we arrived in Philadelphia! If youre looking for 5 star service for your next mattress purchase. Codys your guy. Thanks again Cody!

Today we had the most pleasant experience at the Mattress Firm Memorial Park location. Juan took excellent care of my spouse and I and took great care and concern while helping us to select the perfect mattress for our new home. He was very professional and knowledgeable. We will definitely be back and we will recommend our friends and family to this location and Mr. Juan!! We can’t thank you enough!The Thomas Family!!

Marcus was very friendly, helpful and professional. He was patient while we tried many different styles of mattresses. We got a great deal on an overstock mattress and were able to book next day delivery.Im changing this review from 5 to 3 stars based on my delivery experience. We were told that it would be red carpet treatment and they delivery guys would wear booties not to track dirt into the house. I got a call at 6:40 saying they were at my apartment but they didnt follow the delivery note I added when purchasing the mattress and they went to the wrong entrance. I said Id meet them at the correct entrance (gave directions) and it should have taken them 1 minute to pull around but it took them 30 minutes - Im not exaggerating - to get to the correct entrance. When I called after about 10 minutes had passed, all they said was they had a minor inconvenience and it would be just a few more minutes. 20 minutes later they arrived at the correct entrance. While they did apologize they did not give me any reason why it took so long other than the vague inconvenience. Then, while the driver started to find my mattress in the truck, the second guy was on the phone for about 5 minutes so I stood there waiting to show them up to the apartment and then they were painfully slow actually unloading it from the truck and one guy even said sorry were taking forever. Once they got up to the apartment, they did not put on booties like we were told and it had been raining out so alone wet dirt got dragged in.All in all, they were nice and apologized but it was a very tedious and annoying situation to have had to wait almost a full hour from when they first called to say thy arrived to the actual delivery and I needed to clean my floors. Definitely NOT the red carpet treatment.

Quick fast and easy. The manager got us what we wanted for a good price

Brittany was very helpful. She searched all over for the lowest prices available at different stores; ended up getting us a box spring for 50% off. Definitely recommend 👍

Tracy was very knowledgeable and patient with my husband and I. She explained all the different models and brands, we also got to try them all. We are very happy with our selection and definitely recommend this store if you are looking for a mattress!!! :)

Tracy Ly is very knowledgeable and friendly, and helped me get the exact kind of mattress I was looking for. Got my mattress to me the next day and made it happen. I would highly recommend her to help you with your next mattress purchase!

Excellent, professional service!

Wasn’t expecting to buy a mattress whenever we came in. We were planning on just looking but had such a great experience with Montana that we bought day of. Exceptional customer service, great selection, and great prices. Extremely pleased with the service provided and would highly recommend anyone looking for a mattress to come purchase from here.

My daughter and I had a wonderful experience. My first time buying from Mattress Firm and I will surely recommend them to my family and friends.

Montana and Brittany were extremely helpful in showcasing the newest cooling pillows. I’ve been in the market for a replacement after about five years.Montana made the process very easy for me, and let me test the pillows for myself. I’m very pleased with the level of service and the professionalism at this location. I’ll definitely return when we need more items.

I came here just to buy a bed and left with all that and then some! Phenomenal customer service from both Herschel and Brittany! The entire interaction was very personable! Will recommend to anyone!

Montana is amazing. I’ve always been confused on how to shop for beds or what bed to get so I decided to go to the store. I’m shocked at how much I didn’t know and how well he took his time to explain everything to me. He helped me so much and I’m very happy walking out of the store with the bed, frame and pillows that I’ve bought. He’s amazing! I definitely recommend this store and most especially, speak to Montana... especially HIM

Great experience... Brittany was extremely knowledgeable, walked me through the features of each option, no pressure.Delivery was fast. Received a call with delivery window the night before, then an email 10 minutes out. Drivers arrived exactly on time. Slick.Would mattress again!

We came in looking for a mattress for our new town home and Kentonya was our sleep expert. She took care of us helping us select the perfect mattress for us.She was friendly, easy to talk to, and very knowledgeable on mattresses and the bases.This location was great. The whole process from start to finish was great!Would definitely return here for all my mattress needs.

We came to this Mattress Firm back in February to check out some hybrids. Montana was extremely helpful then. We ultimately decided on trying out a Casper, but after a few months we decided it was just too firm. We went back today and Montana helped us find the perfect hybrid with the firmness we were looking for and remembered us from February. Great customer service!

Omar was very kind, helpful, and professional! It was only his second day on the job but he treated us like family. Great work and all the best Omar!

Went into Mattress firm today to get a new mattress because my boyfriend has had extreme neck pain. Thanks to Montana being super knowledgeable about all the mattresses they had in the store he lead us to the purple mattress. Probably one of the best mattress’ I’ve ever laid on! We ended up getting the #3 because it fit best for my side sleeping. Montana was super polite and very personable! Answered every question we had to the T! He even showed us the moveable base and we fell in love! Never had such great customer service! Will definitely come back again and ask for him.

Raul Garcia was very knowledgeable about all the products in the store. He was patient with us through our decisions! Very great experience at mattress firm.

Very friendly and knowledgeable!

Montana is the best!!! He got me the best hybrid bed ever!! Awesome savings and looking forward to all the amazing nights sleep in my future. Plus the adjustable base is going to do wonders for my back. Best location ever!

Raul was so helpful in helping me get the best mattress at a low cost and organizing a delivery service for me! Definitely recommend this store! 🙂

Cody was AMAZING! I initially called & although he was with another guest he promised to call me back & did within 5 minutes. Once I asked my 50 million questions over the phone I stopped in & he was still very helpful. He worked with my budget & I was informed of ALL my options. If you stop by this location definitely ask for Cody.

Montana was extremely helpful. I highly recommend that everyone come here to this store. The experience was great. We went to two other mattress firms before coming here and it had the specific mattress we were looking for. No stress and trouble with the progress.

Good experience. Brittany is friendly, very informative and transparent on everything involved with the mattress buying process. Also I’m glad to see mattress firm using eco friendly bedding products. They offer sheets made from bamboo and say their mattresses are soy based with no off gassing or any of the environmentally unfriendly chemicals. Overall they made the buying process easy by helping us work through what’s best for our sleeping style, preferences, and showing us a little about how the mattresses are made so we better understand what we’re getting.

Our experience was wholly to do with Kentonya. She was an absolute delight. She was helpful & knowledgeable. She was quick and wasn’t pushy. And mostly, she was super friendly especially in today’s ‘new normal’. My wife and I walked in thinking about purchasing a new mattress and we left with two new beds (I highly recommend the super cooled, all-foam temper-pedic!). As I mentioned before, the experience was not forced and I never felt pressured to buy anything. However, Kentonya was simply fabulous to work with and made everything so easy. I will come back again!!

First time buyer in need of a mattress with my wife and we had no clue about mattress buying until we met Brittany! Helped us out tremendously one of the best customer service representatives we have ever spoke with. Perfect example of how the customer service/retail field should be ran.

AMAZING experience here!!! Cody was so knowledgeable and patient and explained everything perfectly. It was very easy to make a good decision with all of the information he provided. I got a king dream sleep mattress for myself and another one for my son. GREAT EXPERIENCE! Thanks Cody...we will send others to you as well!

We had THE BEST experience with Brittany!! We didn’t come in expecting to buy a mattress today but we were treated so well and given such a fantastic deal that we bought today!! I took Brittany’s cards to pass them out because you need to buy your next mattress at THIS LOCATION. There’s no pressure either, which felt great. ❤️