Great service! I was traveling and needed a Purple pillow. Location I went to were sold out, but the manager found me one at another location and gave me a discount. Highly recommend them! They went above and beyond for a relatively small sale and I’m sure they will do the same for you.

Elaine was amazing! If you need a new mattress see her and she can help you figure out what meets your needs and will give you the best sleep! 💤

If you require a mattress - this is the place to go. Mark Miller (the store manager) was extremely helpful in selecting the right one. We got to test out literally ever mattress in the store. Mark has so much knowledge and experience with mattresses. Very friendly and accommodating. Best customer service ever.

Do not normally leave reviews but Mr. Mark Miller is the man! Extremely knowledgeable and very nice. If you are in need of a mattress this is by far the best store in Houston TX!!!

Mattress Firm River Oaks location was amazing!! Mark was phenomenal. He was friendly, knowledgeable, and patient. This was no cheap purchase so I appreciated his understanding of our budget and working with in our means without making us feel less than. We will definitely send anyone we know straight to Mark! Here’s to a great night’s rest!

Elaine Pascual is an amazing sales person. She is so helpful, knowledgeable and experienced. She fitted me for a pillow and through that process identified the best one for my needs, and for the way I sleep. I really appreciated her outstanding customer service. She really knows her stuff, and isnt just trying to sell you something. Shes trying to find the perfect item for your specific needs. Be sure to ask for her when you go to the River Oaks Mattress Firm. I dont doubt that shes equally knowledgeable about mattresses. Thank you for all your help, Elaine!

Elaine was very helpful! She answered all my questions, was patient while I made my decision, and gave great advice and tips. Great customer service. The mattress I wanted was in stock and delivered the same day.

Elaine and I believe other associate name is Rob. They both were pleasant and professional. I had previous interactions with Elaine regarding mattresses and she was patient, knowledgeable and did not hover. Overall positive experience unlike the other store Gray St (77019).

What a great experience I had at Mattress Firm. Mark Miller rocks the store. He is very knowledgeable and showed me all the types of mattresses I was looking for. Did not feel any pressure to purchase, however I did end up purchasing a mattress from him. If you are in need of a mattress, I would highly recommend going to see Mark for your mattress needs!

This place is great! They will help you get a mattress that meets your needs while staying in your budget. Mark was very thorough and asked questions about how I slept, and whether I had issues with pain. Really appreciate the attention to detail.

Elaine was so helpful! She took the time to answer all my questions and was so knowledgeable. Got what I needed at a much lower price than what I thought I would.

Mark has been great from the start. Took me a month to find the perfect bed but came back to purchase with him for standing out from all the other salesman at different stores. I appreciate a good deal and he definitely got me one on top of all the learning I received from different beds.

I came in to purchase a mattress with a vague understanding of what I would like and Mark took care of the rest. If you’re like me you probably spent hours and hours trying to research what the best mattress is and ended up more stressed/confused than when you started.After speaking with mark and giving him a little bit of feedback on what I thought of the mattresses in the store, he was able to show me to a selection of mattresses that were the exact comfort, size, and features I was looking for.To top it off, I came in at about 4 o clock on a Friday and got the mattress delivered the very next morning. The delivery service was awesome, giving you a 2 hour window the night before, then a call the day of saying an exact time - and for the first time in my life a delivery service was actually right on time exactly when they said they would be!All of this to say, if you’re struggling to find a mattress that works for you, go to the mattress firm in river oaks and let Mark handle it.

Fantastic service from Mark Miller and the entire staff. Worked till we found the exact bed we wanted.

Mark Miller was so helpful with what I was looking he takes the time to explain to me all the differences between the mattress and which one is going to be the best for me.

I kinda knew what I was looking for when I arrived at the location. Gail showed me a couple of options and helped me to make a quick decision and got me checked out promptly, with ease. My entire transaction from the time I walked into the store to walking out the door, took less than 30 mins. Very satisfied with the service and price. Thank you Gail!

Knowledgeable, courteous. Mark fixed me up with a Kingsdown latex better (IMO) than a Temperpedic at half the price!

Mark was extremely knowledgeable about all of the mattresses. He listened to our concerns and helped us choose the best mattress to suite our needs.

Purchased a mattress from here today and Mark and Gail were so great! They helped me find the perfect mattress for my new apartment. My experience here was so easy and I would recommend them to anyone and everyone.

Mark was knowledgeable, patient and worked hard to get us the best mattress with the best deal. He listened well to what we wanted and what we were looking for and was very respectful of our wishes and our time. Delivery was seamless and very quick and we couldn’t be happier with our mattress!

Elaine was patient and informative. I was initially all over the place regarding a decision. She managed to piece together all my options.

I procrastinated shopping for a mattress for my guest bedroom because it felt overwhelming. A friend recommended contacting Mark Miller at Mattress FIrm, River Oaks, as she had recently had a great experience with him. I called Mark the day before I was going to shop, explained what I was looking for, and was very pleasantly surprised that my experience was seamless and pleasant. Mark definitely listened to my needs and concerns, respected my budget, and preselected three mattresses for me to try that he felt would be good choices. All three were excellent choices, so I had a hard time deciding, and through the process Mark was professional, courteous and respectful.I placed the order on Friday and was pleased that delivery was scheduled for Sunday. In spite of some power issues in the warehouse and significant rain, the delivery was made Sunday afternoon, and the drivers were also professional and respectful of my home. They were running about an hour behind, and Mark called me personally to let me know and to apologize, even though the situation was out of everyones control.Thanks to Mark, I would not hesitate to recommend him to my friends and will certainly be seeing him when I am in the market for a new bed for myself!

Elaine helped me buy the mattress of my dreams. I have full confidence that I will have better night sleeps ahead. Fortunately I won’t have to purchase a mattress for another 10-15+ years, unfortunately I don’t have a reason to visit Elaine more often. Ask for Elaine!!

Had a great experience me and my wife went in just to browse and were greeted by Mark C, he had great energy and knowledge about everything in the store. He put us on multiple mattresses and frames and showed us all the features and benefits of each. He was very honest and attentive, One of the best salesman I’ve ever met! We ended up leaving with the mattress firm adjustable base 600 and love it so far. We will definitely be back to purchase the Purple Hybrid 4 he showed us. Thanks Mark!

Elaine and Amy were so knowledgeable and helpful the shopping experience was a lot easier than I imagined it would be.

Honestly, covid times had us nervous about mattress shopping. One visit got a cozy mattress for a great deal in less than an hour feeling well cared for, clean, safe and it was time efficient! Mark was great and helped navigate us to our perfect bed. Highly recommend!!!

Mark Miller was the greatest!!! He got us in and out the store in less than an hour... Very informative he knows his stuff!!! He makes me want to get beds for all my other rooms.

Mark was very knowledgeable and truly made the experience stress-free and enjoyable. I am very pleased with the quality and craftsmanship of the Memory Foam mattress I purchased. NOW, I get to sleep on it-TONIGHT!! Oh, yeah!!😌

We had a great experience with MatressFirm River Oaks. Mark Miller was very friendly, professional and helped us find the best mattress for our family. He was able to give us a great deal and accommodate our needs for delivery. We will definitely be back to buy the rest of mattresses we need. Highly recommended!

As soon as we came into the store we were greeted by Mark who asked us what we were looking for. We told him we were not sure. Mark taught us about the different types of mattress as he showed them to us so we could make a decision. We were able to find the perfect mattress within our budget with the help of Mark. He was very professional and didn’t pressure us to make a selection. We will be visiting Mark for our next Mattress purchase! Awesome service!

Please go see Johnna at the River Oaks location. She is awesome...like beyond awesome. You will have the best customer experience you have ever had. She makes great things happen.

I went in today looking for a new mattress and I had the pleasure of doing so with Mark Miller. I came in with one mattress in mind but when I tested it out it was not what I envisioned. Mark asked me about my sleep habits and anticipated my needs by showing me the best mattresses for them. After giving me several options for my needs we decided on what I asked for, which was the “best” mattress he could offer for my specifications. I wanted to fall asleep in the store once he catered to my precise and narrowing demands. He was diligent and accommodating. Knowledgeable and respectful. I never felt pushed or pressured. Very down to earth and outgoing and made the process so easy and effortless for me. Even down when it came to payment and financing. It was a true pleasure from the moment I walked in until the moment I walked out. Mark is the only person I would ever work with as far as my sleep goes! Thank you.

Just about every mattress weve ever had came from Mattress Firms located in several states, yet Mark’s patience, knowledge, candor, and salesmanship won us over to fork out about a grand more than what we were willing to spend when comparing Black Friday promotions. We shop for mattresses like most shop for cars, coming back to test nap at least three or four times before we’re ready to buy. I was convinced we’d be getting a rather decent mattress in a box costing a heck of a lot less...but give us another decade and we’ll likely be back to give Mark more business.

Mark was awesome, attentive, and knowledgeable!He showed me a variety of options and helped me narrow it down to the one most suitable for me. Great customer service!

Mark is the best salesman. He got me and my sister and amazing deal on beds for our first ever home. He is super thorough, and HONEST. He really works with you. Thanks Mark, I’ll buy from you for the rest of my life.

Very friendly & knowledgable. Highly recommend. Can’t wait to sleep on my new mattress!!

I am 51 years old and in all my interactions with sales people(and there have been a plethora) I have never received better help then I did with Mark Miller in houston, TX! Mark was exceptionally knowledgeable with every single kind of mattresses, bases, brands, etc. Mark was not pushy at all just always there when you need him and want him and is the perfect gentleman! He makes everything so easy that we were in and out of there before we could blink! Which is exactly what we needed and hoped for....without feeling like you might have missed something! Please run here! Most professional and truly kind learning every need you had even asking what type of sleeper you are ie; back, side, stomach......my husband and I are still talking about our perfect experience! We will be back and tell everyone we know to call Mark Miller!!!!!!!!!!Thank you so very much!🙏

Team did a great job and took my box spring with them so I wouldn’t have to dispose it myself! 😃

Fast, easy, and friendly service. Thanks Mark and the team for making a last minute address adjustment.

Mark was very knowledgeable and took the time to help me. He also helped to save me money! Thank you!

Mark at the River Oaks location is awesome! So incredibly knowledgeable & fun to talk to! I highly recommend going to see Mark for all your mattress needs... the pillows are great too!

Hard to believe just how GREAT the service at this store is!! Manager responding to me from home on a Sunday night (to confirm Monday delivery). Brittany helping me on the phone and later in the store to quickly match my needs and price. Delivery on time with full set-up. Really - they are the best I’ve dealt with in years. And the product is good (bought a mattress from this same store 5y ago).

Mark Miller makes buying a mattress a wonderful experience. He is extremely knowledgeable and helpful which is important because mattress buying can be so confusing. Mark was patient and helped us find exactly the bed that is right for us.

We had the best experience shopping for a bed with Mark. He is so knowledgeable and professional with no pressure. We highly recommend him!

Mark Miller is the man to see!! Great customer service, very knowledgeable (I even learned a few things!), and patient! Thanks again for all of your help, Mark!

Great experience. Very helpful and informative. Mark Miller was great!

Wry helpful service in selecting a new mattress to meet needs with back issues.

Great service- lots of great info to make my choice for a new mattress.

My partner and I came in to look for a mattress for our new apartment. We both have back issues and have been struggling to find a fit. The second we walked in the store we were greeted with top notch customer service. After trying out several mattresses and asking lots of questions, we found the one. Ask for Mark Miller. He was awesome and made the process so much smoother!

Mattress Firm River Oaks provided a spectacular mattress-buying experience. The store is great, the service is great, and the deals are great. Brittany and Mark each provided not only outstanding knowledge and guidance in mattress and base selection, but also assisted in coordinating an out of state pickup for an upcoming move. They did these tasks all while maintaining an enjoyable and professional demeanor. I give this store and its team my highest recommendation!

This was an exceptional experience! My husband and I have bought a couple mattresses before but this was by far the best service! Mark Miller walked us through the mattresses and levels of softness. He was very patient with us as we had many questions since my husband has a bad back and has trouble sleeping. I highly recommend this location and Mark! We bought an awesome mattress and adjustable!! Love this place!

Manager Mark Miller could not be a nicer or more helpful person. He went out of his way to track down a discontinued mattress for us and then remained in regular communication until it arrived. He then went the extra mile to swap out a wonky bed frame for one much more easily assembled, and even showed me how to put it together on the floor of the store. Mark is the reason Ive now bought two mattresses from this particular store, even though I no longer live right around the corner! Old school integrity. Plus his pants are so snazzy.

Amazing experience at this mattress firm location. It was our first ever time shopping for a mattress so really didn’t know what to expect but Brittney was really helpful and gave us a full experience. She was patient and wanted to make sure we got the mattress that we really liked. Will definitely be buying my future mattresses from here.

I have never been into a Mattress Firm before Labor Day weekend. I went in to look/ test out a Purple mattress. When I walked in, I was greeted by Mark Miller, who wound up assisting me throughout my visit that day. I mentioned that I was interested in trying out a Purple mattress, and shared that I had previously chatted online with an associate on Purples website. Mark was very knowledgeable about the product and their various offerings, and he was also very attentive to my specific needs, sleep habits, and issues I shared with him. With what I shared with him about my sleep habits and sciatic injury, he ended up recommending the same version of Purple mattress that the sleep specialist from Purples website had recommended. Mark still had me try out a few other mattresses, but mostly to show the difference in how it felt on my pressure points and due to the differences in the adjustable bases the mattresses were sitting on. I was very happy with Marks customer service and friendliness, as well as his product knowledge and ability to assist me throughout my visit. I ended up purchasing the mattress I went in to look at (Seriously, I am SOOO excited about this mattress, it actually made my back pain go away), and an adjustable base. Mark was very helpful with my decision on an adjustable base since I wasnt sure if my new bedframe was suitable for an adjustable base. I also got a mattress cover, sheets, and pillows to go along with my purchase. I had a great experience with trying out and purchasing my mattress with Mark. I was in the process of moving and requested a later delivery date, and Mark was very accommodating and explained the whole delivery process to me as well. He even arranged for me to pick up my pillows and sheets early so I could use them in the meantime and so those smaller items didnt get lost through the delivery process. I will update my review after delivery and installation, but as of now, highly recommend this location and Mark especially.

After moving into our new home, and in search for mattress, we stopped by at Mattress Firm River Oaks. Walking in we were greeted by Mark and his exceptional customer service skills. Giving him all our specs he understood our needs and wants perfectly. He showed us 5 top mattresses and within a reasonable amount of time we finalized our mattress and walked out pleased! He gave us the best deals possible and made sure we were satisfied! Great man and exceptional service!

I cannot say enough about Mark. He is absolutely amazing ! I am the most indecisive person in the world, and he was so patient with me through every step of the way. Mark has definitely gained a life long customer . I am so happy and I will definitely send all of my friends to see him!

I came in because I saw the purple bed sign in the window and wanted to check it out in person. Mark was working at the time and answered all my questions and was very pleasant. I live closer to another mattress firm but I came back to this one when I was ready to buy to deal directly with mark. No pressure or pushy tactics here.

Mark was so helpful and made the process of buying a mattress fun and easy. Thank you!!

Just got my #Purple mattress from the best staff!!! Pierre and Mark are the greatest!! I look forward to my restful sleep😴!!!

Bought a purple (3) mattress from them. Mark was just amazing and he was incredibly knowledgeable.He is actually the reason we chose this mattress firm for the purchase!Thanks again mark!!Mattress Firm River Oaks

My wife and I had an awesome experience at the River Oaks location at Shepherd and Westheimer. The attendant was very knowledgeable and attentive to our needs. I highly recommend Mattress Firm.

Bought a defective mattress here. Store manager refuses to do anything about it. It is all up to me, the customer, to file a claim, take pictures, lay a stick on the mattress and measure how far it has caved in. I weigh 105 #. If you want zero customer service this is the store for you.

Mark is awesome!! He took care of all my needs and went out of his way to make sure I was 100% satisfied.

Mark Miller was very kind and patient with us. Great experience the entire time. Went in only to look and fell in love with what we tried. The buying process was very smooth and quick. Thank you once again Mark.

Mark did a great job helping us find what we needed! Greg and Vivien

This location is the best because of Mark Miller. We had an amazing experience here. He was honest and showed us mattresses in our price range. He gave us great recommendations and explained all our options. He made buying a mattress so much easier and less stressful. If you are wanting to go to a mattress firm, go to this location!

Very informative process that helped us make a decision we are very happy with. I recommend this Mattress Firm location and Mark to anyone looking for a new mattress. He was super helpful in utilizing all the promos available to get us what we wanted for the best price.

William and Mark provided me the best service in Houston! They were kind, informative, and went the “extra mile” to get me the bed I wanted. I highly recommend Mattress Firm of River Oaks. Ask for William and/or Mark. I’m sure you’ll have the same high-quality experience that I enjoyed.

Great experience sales manager was very tentative without being overbearing. Gave us space to talk, and make a decision on our own. Highly recommend.

This place was awesome. I was able to walk in have someone answer the couple of questions I had. Boom 20 minutes later I was walking out with an awesome gel foam mattress with a free adjustable bed frame. Best of all it gets delivered tomorrow because I couldn’t be there to get it same day. All the people there were super nice.Thanks for making my day so easy. You rock.

I just purchased my new mattress from Mark Miller and am so excited to receive on Friday! I got the Dream bed with the adjustable foot and head!I have been in sales for 7 years and from Marks professional into to his facilitation of the sales process was impeccable!He truly believes in customer satisfaction and is very knowledgeable about which mattress will fit you best depending on your needs!I love when walking into a store and knowing I’m dealing with top level sales talent that follow through on execution!Thank you Mark!Brittney Leigh

My husband and I were not very knowledgeable about mattresses, nor did we even know where to begin in choosing the right one. If you are like us- this place is a dream!!! From the moment we walked in the door Mark welcomed us and took us under his wing. We showed us every mattress and took the time to go over all our options with patience and positivity. Mark is a true professional!!! We cant thank him enough!!!

I had a fantastic experience buying my new mattress. Mike Miller was very helpful in navigating all the options that were available. It was easy, painless, and enjoyable!

This store was awesome! The manager and team were so outstanding. Definitely recommend.

Great experience! Mark was extremely helpful and very knowledgeable. Left the store very satisfied with my purchase. Would recommend Mark and this location to everyone!

Very nice all around, from sales to delivery

Mark Miller is the go-to guy!! Knowledgeable, professional, patient, and knows what’s good for you. If I could give 100 stars I would. Buy your mattress from Mark.

Had an excellent experience purchasing a mattress at this store. Mark and Courtney answered all of our questions and helped us pick the perfect mattress for our needs. Their customer service was exceptional and we were glad they were there to help guide us. We would definitely recommend this store to friends.

Brittany is fantastic. Totally knows her stuff. Bought with her over the phone because I just trusted her judgment

Mark Miller helped me decide upon the best bed frame option and complete my purchase. Mark was attentive and responsive. The showroom is beautiful and interesting. I liked the convenience of shopping in town and dealing with a human being versus a shopping bot. Excellent experience overall. Great value for a fair price.

Mattress Firm River Oaks was so helpful in getting me the best deal on an amazing mattress! Mark was extremely kind, professional, and informative. My family has bought several mattresses from Mattress Firm and I would highly recommend their store and Mark to anyone looking for a great nights sleep at a great price!

Amazing customer service! Mark helped me pick out a mattress for my apartment in Miami. He helped schedule the delivery and made all the arraignments. He really knew what he was taking about and helped me find the perfect mattress. Me and my family know nothing about mattresses so it was perfect. It was amazing!

What an easy process! Mark listened to what I wanted and showed me all options in the store in my budget. He’s very knowledgeable about mattresses, and helped me pick the best one. Definitely recommend this location and team!

I just moved to town and didn’t know the first thing about buying a new mattress. Mark patiently walked me through all of the options and targeted the best mattress for me based on what I liked and didn’t like about each one I tried. He is extremely knowledgeable and is a straight shooter. I would definitely come back to Mark when I am looking to purchase another mattress.

My experience in this location was furthest the best experience I’ve had with customer service! Mark Miller has been the nicest and honest and he helped me find my perfect mattress. I’m moving into my first apartment so it’s important for me to have a good bed. I’m college student so I don’t have much in my pocket but Mark gave me the best deal considering my budget honestly! I’m so happy with the experience I’ve had with Mark nothing but the best customer service, I’m extremely happy! Thank you Mark.

Long time customer of this store and just bought a mattress today. Had a great experience with Mark! Very knowledgeable about all products. Matched us up with the perfect mattress within minutes of us walking in the store. Also got us a great deal. Thanks so much!

I walked in only expecting to get information about what bed I would like, but Mark Miller immediately helped me with every question and narrowed down what I liked in an astonishingly short time. He’s been extremely helpful and honest regarding what is the best choice for me. I highly recommend just stepping into the building and letting him take it from there! I had no intention of buying anything but now I’m more than happy with my purchase and can’t wait for my new bed!

We shopped for a new mattress a few weeks ago and the level of service Pierre gave us was amazing. He took the time to explain every mattress and the pros and cons for each type, the guy is an expert. On top of it, he did not pressure us, we looked elsewhere but nothing came close to the experience. So today, we just bought our bed mattress from him and they will deliver tomorrow ! Simply amazing.

Excellent atmosphere. Mark Miller the store manager was so incredibly helpful and patient. He was very knowledgeable - asked the right questions and showed the best options. I never felt pressured or rushed. Quick and easy delivery. What a difference a high-quality mattress makes! Thank you!

Great customer service! I didnt know anything about beds and platforms. Mark is simply amazing and wonderful. Hell help you with what you want in a bed. Im walking out with a fantastic bed today. Cant say enough about this store. Phenomenal!

Juan helped me in picking the perfect mattress for me. It was my first time buying a quality mattress and he was very knowledgeableabout everything. He was also very patient as I went back and forth between them deciding which one was best. I did the preliminaryshopping then came back with my husband to finalize everything and he was extremely helpful throughout the process. He made buying a mattress easy.

Came in to look test the Purple mattress with plans to purchase online... I was pleasantly surprised to hear from Pierre about Mattress Firms customer satisfaction policy - where I could try out a bed and if it didnt meet my needs, could select another option! Pierre showcased the Purple mattress but then worked with me to try various other options based on my comfort, quality, and financial priorities. I purchased a mattress at a much lower price point than I anticipated, especially when working with a salesman. Pierre was only interested in ensuring I was confident with my purchase! Well done - I am pleased!

Great experience with Mark Miller! He’s incredibly knowledgeable and the dude knows his adjustable bases!He was quick to find the perfect setup for us, and we walked out happy customers!!!

Last minute need for a mattress and it was late in the evening. Rushed around and found this gem right in my neighborhood. I was warmly greeted by both Brittany and Mark Miller.Not only did Mark go out of his way to make sure I got a comfortable mattress in my price range, but he also ensured I got same day delivery! I am beyond pleased with the outstanding service and would highly recommend. I will be back as I furnish my new home! If you need a great deal and truly personable service, this is the place for you!Thanks again, Mark!!

Pierre was incredible to work with. He gave me an overview of the mattresses I wanted to see and was very informative. After making a decision he guided me through the purchasing options and was very very helpful the whole way through. It was a fantastic experience, I recommend it to everyone.

Mark was an awesome salesman! He was very patient with us as we laid on every mattress in the store. He let us take the time to compare mattresses, pillows, and bases. He gave us a fair price and a wonderful new mattress.

My husband and I stopped by to replace our old mattress. We were immediately greeted by William, who was extremely warm and professional. After explaining what we were looking for, William showed us the options they had in store without pressuring us to make a purchase. He took the time show us around and made sure we found the best mattress for us and our budget. Overall, a great experience!

I had such an amazing experience with Courtney yesterday. She is extremely knowledgeable about their products and got me into the right mattress. My sleep is about to change completely! Thank you Courtney!!

Mattress Firm (River Oaks location) was fantastic. The staff was very knowledgeable and friendly, with a shout out to Garland who helped us all along. He taught us a lot, let us explore options, and helped us find the perfect choice for us. Finally, we got a fantastic deal on a mattress and a base for Labor Day weekend. Highly recommend!

I recommend anyone looking for a mattress in the river oaks area to stop by Mattress firm and see Mark Miller, excellent customer service definitely has the knowledge when it comes to choosing the best mattress! Thanks again Mark!!!