My Service Advisor, John Bishop, provided exceptional, quality customer service from the first day he returned my call to the last day when I picked up my car. First, he graciously helped me find an experienced tow service because my car had been parked in the garage for 4 years! The major problem was collapsed rear air bags on the back tires. When the car arrived at Sterling McCall, Mr Bishop reassured me my car would receive top-quality diagnostics and repair service. He promised to supervise the care of my car and provided frequent updates. He answered all my questions and kept me posted of the repair costs. When my car was ready, Mr Bishop provided a courtesy pick-up to my home. Mr Dee, a service associate, was my driver. He was very helpful as he taught me how to adjust the driver seat, connect my mobile phone, and how to navigate the computer board successfully. Everyone I met at Sterling McCall was friendly and helpful. This includes the Finance Manager and Parts Manager. My car was detailed and filled with a full tank of gas. This is the best service I have ever received from a dealership. I recommend John Bishop at Sterling McCall Cadillac! I want to thank him for a job well-done!! I am a very happy customer!!

Amazing experience,Andrew my sales professional really went out of his way to make to make the buying process as nice as driving a Cadillac. It was a pleasant experience from the moment Andrew picked me up from my house. Even though I purchased a used vehicle the whole staff treated me as if I was purchasing the the best Cadillac on earth.If you are looking for a new or new to you vehicle, definitely go check out Andrew at Sterling McCall Cadillac.

I have done business with this dealership since I bought my first Cadillac in 2016 when it was Sterling McCall. Never had any issues. Now they’ve been bought out by Bayway and my experience has been horrible. Customer service is nonexistent now. The phone numbers on the service emails they sent out don’t work, when I call the operator I’m told nobody is available or I’m transferred to a voicemail. I went to the dealership for help, nobody greeted me as they once did as I pulled up. Nobody available inside either. Guess they don’t need my business. I went to Sewell Cadillac and was treated like family. Will not spend another dime at this dealership. If you’re looking for service after the sale, you won’t find it here.

Bought a truck from here. Sales went smooth and I got a good deal. So 4 to 5 stars for that. However, the deal included a spray-in bedliner to be done later. I dropped of my truck today just to find out that the dealership used the truck to run errands in!!!! And the Dealership admitted it when I asked what my car was doing 10 miles from the dealership. And this in a $55.000 truck. Not acceptable...

I went to the dealership last week to look at a new Cadillac and to my surprise options were sparse. Pickings were slim. Inventory was low. Very disappointing to say the least.

Excellent service! Christina made sure that service was performed in a professional and timely manner. She explained service to be performed as well as cost of service, prior to start of work performed. Christina was professional, compassionate, kind and had a great attitude! Will definitely return for all my vehicle needs!

Christina was my service advisor today. She always greats me with a smile. She’s very helpful, keeps me updated, and answers any and all questions (and I have many). The waiting areas are clean and stocked with coffee, snacks, etc to make you feel comfortable. If you can’t find something, just ask. Everyone’s happy to help.

Outstanding service. Christina was very pleasant and kept me updated on the completion status of my vehicle.

Back in November 2020 I walked in for a simple test drive, was in no rush as I had another 4 months on my lease. I really liked the model I drove. I had no plans to do anything but test drive a few different cars from different makers over the next few months. The sales person, the finance person, and the managers all held us hostage (hehehe) at the dealership and stayed beyond closing time stating that tonight they were going to get a car leased to me period. They gave us an INCREDIBLE deal. I have been enjoying the car since. I also have just gotten my first oil change, tire rotation and check up for free. The customer service has been friendly and warm every time I have gone into the dealership. Glad that I went with Sterling McCall Cadillac!

The process was fast. I’m so happy with my new XT5.THANK YOU!

I’m truly a happy Cadillac Owner again! Thanks to Mr. John Bishop a Service Advisor for Sterling Mc Call Cadillac in Houston! The Sevice Department had My car completely repaired and back to Me in only 2 days! They sent the Lyft Service to My home to pick Me up! Therefore I was not having to ask a Friend to take time out of their schedule to help Me.As I had to do when I took My car To “Big Star Cadillac” two weeks Pryor! Not only did they not fix my car after I paid them they let Me take My car with a promise to call Me to come back! I never got the call back! Even tho I’d called several times! If You Drive a Cadillac DO NOT TAKE YOUR CAR TO “Big Star Cadillac” you will be disappointed, disrespected, over charged and Your car still won’t be repaired if You happen to be a Black Lady!Thank You Mr. Bishop at Sterling McCall for taking care of Me as a Customers, with respect, quality Parts and knowledge of Your business at an affordable price! In under 48 hours!You Guys are Great!

Andrew was a blessing from the time I walked in the door! Even though I had concerns about my credit, he reminded me of the scripture Walk by faith and not by sight. I left the dealership as a happy customer with my dream car!!!

This is my first experience to go Cadillac for service in this location... Service was great, especially my service advisor Christina Montez was a really good and knowledgeable person.. Was amazing customer service.

Christina was super helpful & communicative during my oil change. She almost would have done it herself. Highly recommend !!

One of the best car buying experience I ever had. The personal attention given by Me Dee Brooks, was beyond anything I could ever ask for. His dedication to finding me the lowest price, with all the bells and whistles was awesome. I highly recommend Sterling McCall Cadillac.

Today I went in to get my XT6 serviced at Sterling McCall Cadillac, this was my first visit with them. I received a prompt and friendly greeting when I drove up. Upon entering the lobby Service Center Jessy had my paperwork ready, gave me an estimated wait time and made me aware of the complimentary WiFi and coffee! Jessy checked in with me via text to ensure that I didnt need anything as well as updating me on the status of my vehicle. I will be returning for the next service appointment!!!

Andrew Mastari was amazing sales person. He helped us tremendously to get the best deal.. he was fast and ready to get things done! Do go to him!

Friendly and helpful staff made a very pleasant experience as we explored the Cadillac portfolio to find our future vehicle. Both the manager and the sales associate came and greeted us with a smile. Superior and first class experience here and we were impressed.

My service with Sterling McCall today was wonderful. Christina, my service advisor, was very helpful and excellent to work with. She was knowledgeable about the service and answered all my questions!

I want to thank Andrew for making my car buying experience stress free. He really went above and beyond to make sure I was able to enjoy my car the same day plus he feed me. Edward the finance guy was informative and efficient, he made sure I understood everything plus got the best deal. So thankful and blessed.

Nidal my sales consultant excellent. He really took care of of me. Any concern I had and still has he already is a step ahead of me in resolving.John in finance went above and beyond to make sure I had the best package deal, payment and terms.I would recommend both of them to anyone.

What an excellent experience with Sterling McCall Cadillac. Julia let me know some Escalades came in and I was there within a few hrs. No BS market adjustment prices which I call greed, just an out the door price in a short time. Customer service was exceptional all around, doesn’t get much better than Sterling McCall Cadillac

Andrew Mastari was the best sales rep ever. He found my iPad I dropped out in the parking lot and returned it to me. He also helped me arrange a deal for my uncle to buy a car in another city. He is awesome!

Things are very different (in a good way!) excellent from the first minute when I called for an appointment. They have definitely upgraded their service and attention to detail. Valet helped me at the curb to meet my service advisor. They arranged for “lift” to take me home and pick me up when my car was finished. I’m staying with them for my next car.

The service at Sterling McCall Cadillac was very professional and on time great group of people.I would recommend it to anyone, thank you.

My recent visit to Sterling McCall Cadilllac was fast and easy with great customer service! I would recommend taking your Cadillac here

I just bought Cadillac Escalade from them. My sales person Patric O’Donnel was great. He is a honest man and will go extra miles for his customer. My overall experience has been good from general manager thanking me for the business to finance manager who took his time to find the right financing options. I am thankful to the management of this dealership for having a great team at this dealership.

Walked in at 5 and out at 7 with a new car. Miguel and staff (shout out financing) made it easy to pick and purchase my vehicle! Great place

Andrew Master was extremely informative helpful and professional. Great experience and hes an asset to Sterling McCall Cadillac!

I want to Thank Andrew mastari for helping my wife on her new Escalade purchase, he made everything go smooth and fast for us, I will definitely come back for my next purchase, thank you Andrew

My experience at Sterling McCall, was very good. Starting off with your Service Advisor Mr Bishop. The Original diagnosis was on point. The appointment and service personnel did everything in a timely manner. It was friendly and welcoming enviorment. I had a warm fuzzy feeling while waiting for my minor adjustments.

Excellent service by Whole team from valet area to the end of service to pick up my car . Mr john bishop was very helpful and friendly

Andrew was awesome the best salesperson and collect dealership you will go with him you take care you everything you need God bless him

It has now been 2 weeks since I have emailed you all Phill Auguste and Brandie Townsend. I have still yet to have any communication from this dealership. I am still currently driving around with expired tags from August 22. I have now contacted cadillac corporate office. Emailed you a week ago from the response on the review. I have not received any communication still. Terrible customer service - my paper tags have been expired since august. I have been calling everyday. Leaving messages for the general manager and the sales manager to call me back. No one has returned my calls.

Was very disappointed in customer service. I called twice to ensure I would have a loaner before bringing my car in for service. I was even emailed confirmation detailing services I needed done and the loaner I was promised. Upon arrival they said they had no record of me needing a loaner and no loaners to give me. Then they told me they do not do windshield repair which was one of the services I requested over the phone and listed in my confirmation email. Over the phone they told me the sensors were not covered under my warranty so when I went to pick up my car I brought warranty paperwork with me and they said “oh yes this is 100% covered”. I was never given an apology for any of the misunderstandings and will not be using this location again.

I tried to go trade in my car for a new one and was not greeted at the door or felt like i was welcomed. I was not able to make a deal and was not the best experience.

Awesome job! Done really quit without any hassles.

My service was great all my needs were address and my service advisor Jessie kept me inform on work being performed. Great job

I went in for an oil change and tire rotation this morning and Mr John Bishop went above and beyond to assist me with other services that were needed for my vehicle. He took the time to research one particular service for me and found out that I did not need it, that’s A-1 customer service. On your next service appointment schedule with John Bishop!!!

Great service on vehicle! Vehicle ready on the same day! Awesome service advisor!

I brought my car in for some maintenance work.- brake job and throttle body service. I arrived at 12:30 pm. It is now 6:00 pm and my car was just finished at 6:00 . Wow, this is so disappointing and so tiring. I .feel like this was a total disrespect of my time. I feel like I should be paid for a days work. This is ridiculous. On the other hand, my service advisor, John was great and attentive and this was much appreciated.

I had a great experience! Everyone was friendly and willing to work with me to be able to leave in my dream car!

Had a appointment to retrieve an item that had slipped thru a crack in my glove box. Appointment was for 11:30. I arrived about 11:25 and on my way home at 11:35. Great prompt, courteous valet staff. Made my day.

I came to Sterling McCall Caddilac in limbo. A gentleman by the name of Andrew Mastari was the first person to greet me. I explained my situation and he assured me that he would work with me regardless. He was very professional, understanding and serious about getting a deal done. I left with same day service as a satisfied customer. I would recommend anyone to Sterling McCall Caddilac. Ask for Andrew!!! Posting under my wifes info, my name is Demitrius.

Andrew is a great guy! He helped me get into a beautiful Cadillac ATS. GREAT JOB!!!

Julia Hernandez was helping us and man she was awesome!. I had been going to dealerships for 2 weeks trying to find a vehicle we liked and also trying to find a dealership that wasnt low balling my trade in. Julia messaged me regarding my trade in and said she would take care of me and she sure did. We were able to get a great offer for our trade and also a great deal on the vehicle we were looking at. Overall it was amazing. Great Service, Great Staff and Great experience!.

It’s always a pleasure taking my car there to be serviced. Always courteous, always timely They go the extra mile to make sure you are taken care of — from the lady at the front desk to the mechanic working on your car.

Jessy my service advisor was on point! The first Sterling McCall positive experience I’ve had yet. He did an outstanding job at greeting me professionally, interacting with me while my car was in the shop, letting me know the status instead of ignoring me amazing job!Another appointment today and the service was excellent and Had my car ready in the exact amount of time that they committed!

Went to Sterling McCall Cadillac and meet Andrew our salesman. Andrew was great. He made us feel like family. We did not have to go to multiple car lots. If you are looking to buy a car, I highly recommend Sterling McCall Cadillac ask for Andrew Mastari you can not go wrong.

The customer Service at Sterling McCall is NOTHING like ut use to be, the experience is less thana cadillac Service experience. The false promise, I had one of the managers promise to call me back 3 times and I still hate not received a call back.Dont go there if they call you to trade your vehicle if you think you will trade for the 2021 cadillac, they wi waste your time and TRY TO MAKE YOU FEEL AS IF YOU ARE OBLIGATED.They will keep you there for hours then tell you no 2021 vehicle are available.There is so much more I can say, in impression of the bad experiences (with an s), I have had over the last year.i will say it is not the Cadillac service It was in the past and LESS than what you will receive from a Hyundai service.Go there at your own risk!!! You have been ⚠️.

Sterling McCall Cadillac is second to none in Sales Staff, Customer Satisfaction and Vehicle Maintenance. I have always been cared for with great respect, and my vehicle repaired as soon as parts and manpower are available. I would recommend this Dealership to anybody looking for Superior, Friendly, Courteous, and Professional attitudes. Oh and the coffee and snacks are great too..Glynn W.

Great customer service Julia did Everything to help me find the right 2021 Escalade in stock. Took the time to reach out when one came in. Helped me weigh my options on financing and get the best deal possible. Thank you guys!! Would Highly recommend!

Andrew Mastari was such an excellent help for my wife and I, he helped us find the absolute best deal, better than we thought we were going to get anywhere! Highly recommend!

I had a great experience it was very nice I would recommend youll to some one else.

I thought this place was going 2 really take care of me. I have warranty work thats needed and they have no loaner cars available. NOT good.... Im going 2 have 2 find another dealership that can hopefully take care of what is needed. Going on 3 weeks now.... NOT a happy camper 🐱

Great people working here. Prices are honest and transparent and they truly care about their customers. Definitely coming back!

The sales staff were very good with facilitating showing the vehicles and giving me the options that worked for me. The finance staff were also very professional.

Beyond upset and baffled at the customer service my fiance and I experienced this evening. One would think a dealership would try and help you instead of blatantly trying to do everything in their convenience. Definitely wont be visiting this location ever again.

Great experience, Jesse was very helpful, he made me feel like a valued customer just by listening to what I had to say.

My car has scratch marks along the passenger side. Picked up car yesterday and notice the scratches today when I walked on the passenger side. Opened the passenger side door and it had typed of black smudge substance on the car seat and floor getting into the car.

Patrick was awesome. He is very honest and responsive. Also, the finance manager did a fast and great job.

Need your Caddy serviced go see Cristina at Sterling McCall Cadillac. Great prices friendly faces. The got me in and out including the car wash!!!!!!

My very first experience in the service dept was horrible. I just bought this truck and had paid my first car note only 3 days prior. So was very upset and disheartened that my check engine light came on and rightfully so. Once I got there I was told I was gonna have to pay diagnostic fees and other fees which only added to my disappointment. After speaking with a manager who was very combative with me about my issues and never offered an apology for my troubles, I then asked for the GM who wasnt any more empathetic than the last person I spoke with. They treated me as if I had no reason to be upset that I just bought a car that was having issues days after my first payment. I was floored at my treatment. But I thank God for Jessy Muniz b/c he really calmed me down, spoke to me with respect and showed empathy towards my situation.

Andrew is by far the best sales experience very good guy, he went beyond expectations with my vehicle and even got lunch.

That’s my spot love the atmosphere makes you feel at home with honest salesman my personal guy is Jeff Lofton he’s a game changer he always make it happen for me and my Family so if you’re looking for a vehicle Sterling McCall Cadillac is the place to be.

Thank you to Andrew Mastari and the whole Cadillac crew for assisting us with the purchase of our new Cadillac. Hassle Free, great customer service.

The staff was very courteous and professional. Kept me informed about progress on my vehicle

The people who made it possible for me to get the new vehicle work hard and I really appreciate them thank you Lydia, Roxanne and the finance person that helped me with the finance great people like them come hard to find and trust when it comes to a big investment keep up the great job you three people do for the customers

Hello Sterling McCall Cadillac Service Team,2nd Review - just had 40k service.Everything below still applies.Congratulations to Ms. Townsend on her promotion.The team is running on all cylinders, very helpful and responsive.No issues to report. I dont expect any in the future.Even though the waiting room is full when I get there everyone is attended to.Very cool very relaxed environment. I actually enjoy waiting on my car..Enjoyed it so much today I bought the travel bag for my car.Great Customer Service!Once again my expectations have been exceeded.From my Service Representative Ms. Townsend to the team working on my car.The time it took gave me time to get back to work.5 Stars.Condition of my car. 5 Stars.Performance after maintenance. 5 Stars.I appreciate your expertise and professionalism.Thank You!

Stopped by for a batteryreplacement. Representative Ms. Christina greeted me promptly and took charge of process. Within a couple of hours Ms. Christina call to let me know my vehicle was ready for pickup. 👏.. WOW.. Thank you Cadillac and representative Ms. Christina.

Emailed you a week ago from the response on the review. I have not received any communication still. Terrible customer service - my paper tags have been expired since august. I have been calling everyday. Leaving messages for the general manager and the sales manager to call me back. No one has returned my calls.

WELL, It was a surprise to see Magic Man, Freddie Brown at Sterling McCall Cadillac. 😊😊😊Always, professional, pleasant and easy going. If you are looking to purchase a Cadillac, your best bet is too seek out Freddie and he will certainly point you in the right direction, hands down.

John Bishop is amazing and very knowledgeable in what he does. As long as he is there I will always purchase a Cadillac at this location. He will always be a 5 star in my familys book!!!

Andrew really worked with my husband and I in getting the vehicle we wanted . Great communication and personable . Even after the sale he made time to show us all the features in the car and answered any questions we had . If he didn’t have go answer her made sure he found the information for us.

Excellent all around 👏👍!Great service & friendly helpful Team.Warm regards

I was greeted promptly and directed where to go to sign in. The Service Advisor Harry Fernandez was very helpful, extremely courteous and quite knowledgeable. Everyone was friendly. The work was performed quickly and my car arrived for pickup all clean and shiny. I would highly recommend Sterling McCall Cadillac Service Dept. to anyone needing service on their Cadillac.

John Bishop was an excellent service advisor he called me every step of the way to tell me what was going on with my vehicle and what the anticipated cost would be and when it would be ready I will ask for him time and time Pattie Boyd Kirby.

Andrew Mastari is the man you want to speak to when you go..he helped me and did exactly what he said he was going to do..Im leaving in my dream car thanks to him..they need to give this man a raise he goes above and beyond for his customers tell them Jay sent you.

I absolutely love Sterling McCall Cadillac I was able to walk out with the car of my dreams Im a happy lady. 😊

Trying to save you the headache and nightmare we have endured. Dont walk...RUN AWAY! Completely unprofessional and only out to scam you out of your hard-earned money! I dont normally write reviews, but our experience at this dealership is worth warning others about. Horrible customer service from the following people: James Arce (Mgr.) Tamia Postell (Sales) and Amber Hernandez (Concierge)

Ive been going there since 2012 and they treated me like family and thats why I continue to go there to get my vehicle service with no problems..

I called about an ELR I saw online. The person I spoke with could not answer any questions about the car but would text me photos and connect me with a sales person who could. I next received a call from Julia Hernandez about the car. Still no photos and none in the online listing either. I asked about the Dealer Add Ons. $900.00 for mud flaps, nitrogen in the tires and oxygen in god only knows where. I replied that I thought their gouging process was BS (whole words by the way)and hung up. Shortly thereafter I got another call from them explaining these things were Negotiable. Im not about to drive over 100 miles to try and deal with a crowd as slippery as these people are. CAVEAT EMPTOR (buyer beware)

I really had a GREAT EXPERIENCE buying my supervisor. MICHAEL J YOU are the BEST!! THANK YOU for being so kind and attentive to my Littles 😊

Christina was very helpful and knowledgeable with my vehicle services.

Service manager, Gary went above and beyond to help me with my needs. My parking sensor kept going off on my car and he quickly repaired it without any issues. Outstanding service and very nice man. I will return here for my future service needs. Thank you, Gary!

Julia Hernandez was amazing with Helping me and my wife Buy a new 2021 xt6 Premium luxury real smooth transaction. Ask for her if youre looking for a Cadillac

My service today was very efficient and my service rep was very friendlyI also availed of the Lyft service and I went for a quick lunch while my car was being worked on!!!

Joe Smith at Sales is very helpful and has made the sales process and after-sales service a pleasurable experience. Look for Joe if you want excellent customer service.

Today Harry F. helped at Sterling McCall Cadillac Service Center and I tell this guy went out of his way for me and made my experience unbelievable!!

First Time Cadillac owner and I must say the care and concern from the dealership was like no other dealership I’ve dealt with! Quick and easy service! They even washed the car! The lounge area is non other than inviting! They have free drinks and snacks!!! I must say I’m a Cadillac chic for life

John Bishop was the absolute best. He always takes care of me!

The service advisor i had great customer service skills and I really appreciate that 👍

Service rep was courteous and prompt. He consulted with technician on options available. Service was completed as promised. Checkout was quick. Vehicle was clean and waiting when I arrived.

Andrew was a very ExcellentSalesman he was not satisfied to my family was satisfied he went the extra miles to make sure we walked away happy

Had a great experience no problem work well with timing and willing to come get me in drop off and offered lunch while waiting

This dealership has deteriorated over past several years. Service tech change frequently and service area is substandard you have better at kia,

I’m very disappointed with the service at Sterling Mccall cadillac, I bought my car in for service and was told I could get a Loaner car, and that didn’t happen, it took them 5 days to do a 1 day job. service was very horrible, I would never Refer anyone to this Dealership, They used to have complementary snacks, they were all out of Tokens, for the snacks while I wait, well I had to leave and come back and I was told my car wouldn’t be ready for a couple of days just Ridiculous

Excellent customer service and attention to detail provided by Sterling McCall Cadillac! My new go to, thanks!

Poor customer service in used sales department. I didnt have a trade-in and opted to use 3rd party financing. Sales dragged their feet until they could make more $ on someone else. Take your $ and time elsewhere. Dont waste it here!

Excellent service Andrew has great customer service. Very knowledgeable and informative he is a wonderful salesman