What an awesome and easy car buying experience! I live two hours away, so I found a number of cars online and started emailing dealerships. Peacock emailed me back immediately and what they had was even BETTER than what I wanted. I’ve been driving company cars for the last 30 years, so this was actually my first new car purchase! Ben was patient with me and answered all my questions. He even added personal touches that exceeded my expectations and made me feel special. I am one happy lady!!

Outstanding service. Fast, efficient. Went out of their way to get my car back to me. Thank you Cadillac service staff😀

I always enjoy the Cadillac experience. The atmosphere in the waiting area gives one a sense of home because you have access to a charging station, tv viewing and beverages. The employees are courteous and professional, particularly Mr Young, who made sure that I was satisfied with the parts that were replaced. He also thoroughly explained the importance of having a warranty. Thank you Mr. Young for addressing my concerns!

After being rejected by Bayway Cadillac for my tire service needs, I then went to Tom Peacock Cadillac and immediately I was taken care of by Ron Jenkins, a service consultant. It was so easy and so fast. I just drove over there without making an appointment. They said that the service would be finished in less than an hour. There was no issues or no qualms. The atmosphere is very friendly! I would recommend this Cadillac dealer for all your repair & maintenance services!!!!! They get a 5 star in my book!!!!!

If you ever at Tom Peacock Cadillac and need an awesome Service Advisor, ask for Anders. He goes above and beyond to ensure his clients are satisfied when they leave.

Alvis is the BEST service advisor ever! The level of professionalism and courtesy he provides for Tom Peacock is amazing. I have been able to achieve a level of trust with a dealership that I have never experienced before. I became a Tom Peacock Cadillac customer in 2018. I returned and bought a new Cadillac in 2020 and I will return again and again :) many thanks Alvis, Lori and the Tom Peacock team!

I met Steve Evans about 36 months ago. Even though I leased from another dealership I would always have my vehicle serviced at Tom Peacock. Steve would always take care of me.Steve is by far one of the best salesman I’ve done business with.He has worked tirelessly with me to get into the vehicle I desired. I’m so pleased with my new vehicle. The exterior and interior colors were just what I wanted.It was also a pleasure doing business with the gentleman in finance.Overall, my experience was exceptional and I’m very proud to now be a part of the Tom Peacock family!!!

I’ve been taking my car into Tom Peacock Cadillac for years. I really appreciate the attention to detail I always find there. Whether it’s making sure that all the software updates are done or just making sure the car looks and runs great when I leave. Happy to have them as my dealer of choice.

I arrived just before 2pm. I appreciate your team. They didnt turn me away and immediately addressed my needs. I was able to leave just before 3pm. Both recalls were handled and my vehicle was washed.I am so grateful.

Spear is awesome, the lady working with me on getting my car picked up Kristal? AMAZING.I think they are the best dealer in Houston… you have an amazing team Tom Peacock Cadillac. 👌🏽

Tom Peacock has always given me the best service imaginable from a Cadillac dealership. They are always kind and courteous. The Service Manager Mr. Ron Samples and my Service Advisor are top notch. Their years of service withe Cadillac brand really shows. Kudos to the Tom Peacock Cadillac dealership, for the great service they give and continue to give!

Mr. ALVIN YOUNG, very helpful with me and the procedure for my vehicle. I was there for a oil change when Mr Alvin noticed two other things that I needed.Mr. Stark and Ms Kasidy took the time to assist me in the absence of Mr. Young. They did a good job of answering any concerns that I had about my Cadillac CT6.

Tommy Simon is the best! He makes getting a new car a wonderful experience. This is my second Cadillac purchase with Tommy. Also, he is just as wonderful about following up with you even after your car purchase. Tommy is awesome, and also the entire team is great from the purchase process and service provided throughout the time with your car. It has been a wonderful experience being a Tom Peacock Cadillac customer. Thank you!

Always great fast and friendly service! My service guy, Ricardo is such a pleasure to work with. Great customer service! He always take care of me as well as my baby 😁.

Stopped in for my state inspection...was able to get it completed quickly, even without an appointment. Very pleased.

Thanks to the gentleman who assisted me on getting my. Vehicle Repair done..I was treated. With Royalty.‼️ I drovein with my dirty Cadillac and it was repaired and returned in excellent condition..And most of all my wait time was reasonable.. .Thank for excellent service

Happy Friday y’all !! Just wanted to stop by and sharing my absolute splendid experience with one of super talented “Taylor Simpson” I am out there shopping for next ride and she provided all the information normally you hardly get from dealership and I’m surprisingly impressed with follow-ups!! Tom Peacock you have Gem working for y’all!! Thanks Taylor for all the great help much appreciated.

Tom Peacock Cadillac car buying experience was exceptional! Little to no wait time. The folks are very friendly and willing to assist.The sales representative M. Williams was very attentive and patient with my concerns and needs. Hat’s off to him! When I compare this dealership to others, this was one of the best experiences I’ve had when purchasing a car. Cadillac is a Beautiful car and has always been the car of choice for me. Thanks for your exceptional customer experience! Best, A very satisfied customer!

I went into Tom peacock Cadillac for a oil change. My service. Representative Ronald Jenkins assured me he would take care of my problem as I was at 18 percent oil life I bedded to get it done and run some quick errands. In just over 1 hour I was out the door and on my way.Thank you Mr Jenkins for Great Fast customer service.

Had an awesome Service experience with Tom Peacock…everyone was Polite Courteous and Attentive…2 thumbs up.

Alvis Young (service advisor) is PHENOMENAL! Car maintenance can be intimidating. He is sooooooo knowledgeable and speaks to his less knowledgeable customers in a manner that reduces, if not erase all fears, about auto repair. My experience today was great!

The dealership is one of the best when it come to service. The approach is professional. The staff is knowledgeable. The service in on point. I am always pleased. If you are looking for a caring customer friendly dealership and service stop in and get your car fixed.To the management team thanks👍.

We had a great experience with Tom Peacock Cadillac. We didn’t expect to find a vehicle that we wanted in today’s market with so few new Escalades available in the Houston area. We did find what we wanted and with Wyatt McCulloch’s help we made a deal and we are the proud owners of a new 2021 Escalade!

My Service Rep., Ricardo Canizales, is very thorough with my car. Hes very professional & personable. Hes a pleasure to work with.The young lady at the counter I worked with today was also a joy to work with. I really liked her.

Had moms car tires done. Mr. Spear is one of a kind. He truly did the Lords work. Patient. Kind and considerate. Work ethics are second to none. Your customer service is A1....thank you

I had some initial issues working with my service writer, when I brought them to the attention of Ron Samples, he immediately took steps to rectify them. Ron was attentive, understanding and always available. In my experience, Service Directors hide behind Service Writers, Ron stands with them. Kudos

The team was so nice and genuine. Although this was business, the experience felt like family. The entire staff was very attentive and the energy throughout the department was very heart felt and positive. Even with a few challenges, I didnt feel discouraged. I will definitely recommend to all my family and friends!! Great Customer Service!!!

Prompt service on arrival from Spear Pittman. Discuss purpose of visit and he informed of any items that needed additional attention. Vehicle returned clean with great ride home!

Awesome in every aspect. Ive never done business with a dealership that has treated me as Tom peacock Cadillac has. They treat you like family, Ive never had bad service from anyone or department. They go above and beyond for their customers.

Tom peacock is the best. Bout 2 cars there and it wont be the last 👍

The service department at Tom Peacock is top-notch. The rep who helps me is efficient and attentive to the needs and requests of his customers. I have confidence in the work that is done on my car. The waiting area is comfortable and the employees are friendly. I would recommend this dealership to anyone.

Ive been a loyal customer for over 18 years with 4 purchases and have aways had a pleasurable experience, with both sales and service. Larry, Ed, Tommy and Alvis are very knowledgeable and experienced. They are definitely Tom Peacocks ultimate Dream Team!

The best buying process by far from start to finish I every experienced when purchasing a vehicle. Tom peacock has a great team very professional and knowledgeable thanks again.

My experience was excellent! We did not spend all day at the dealership, which was very impressive. Ms. Flax was very professional and knowledgeable and did not pressure us into purchasing a vehicle that we did not want. The communication was great even down to the personal delivery of our vehicle. I will be returning to Tom Peacock for my next vehicle purchase.

Great service team. Ron was pleasant no matter how many times I called him, he was very helpful each time. Thanks

My experience was great because I had a representative who has always shown excellent customer service for the last 15 years that Ive dealt with Tom Peacock, and that is Ed Stewart. Hes always pleasant, courteous, honest, and just a plain good genuine man. Hes the reason weve given so many years to Tom Peacock. My husband and I have never had a disappointing moment. Thank you Mr. Stewart for your kindness and many years to come!!!!❤❤ The Federick Family.

Took our Cadillac in for a specific reason (shaking while accelerating over 65). First time we paid almost $3000 for control arms, brakes and rotors. Didnt fix the problem.My husband took it back and drove with the mechanic to show him what was going on. Just picked it up today after paying another $1500 for a transfer case and its still doing the same thing! Mechanics clearly have no idea what it is and are just replacing things blindly at this point.The Manager drove with my husband now and took the car back to fix the problem (hopefully). I will update when we get it back.***UPDATE***Took me a bit to get back to this review. We got it back and its fixed.The front axle was to blame and we werent charged again to get it done.I get that cars can be hard to diagnose and I appreciate the manager getting it fixed right after $4,500. Ill change my star rating, but will never take another vehicle here again.

This dealer has A+ service and attitude. Our sales person (Britney) went over the top in ensuring that our needs were met. Starting from the moment I set up a scheduled meeting to view a vehicle in stock she assured me that it was present and ready for viewing. Once we got there, the staff was extremely attentive and made sure that my wife and I were comfortable. They brought the vehicle around and allowed us to fit two car seats. The vehicle walk around was smooth and not very pressured to see what we thought or are we planning to buy; you know the car salesman pitch but rather the conversation was easy and very informative. Once we decided to make the purchase the process was quick and convenient. This staff is professional and very knowledgeable. I recommend this dealer for your next purchase if you want quality.

Visited the dealership without an appointment and the service was excellent from the first contact all the way through the final pick up upon completion of the service and work being done. Was called about other service that was due and the staff was extremely polite and helpful. I was very happy and impressed with the service. A+

We were recommended by friends, and we are delighted to say our experience at Tom Peacock was great. I have to say this was not the first time buying a car and by far they gave us our best experience . In the future we will definitely come back and also give Tom Peacock Cadillac great recommendations to friends also Thanks again Ben and the rest of the staff that made our visit memorable…..

My husband purchased a new Escalade as my Christmas gift, he was amazed by the customer service. We have always had it serviced here for minor recalls and oil change. The last time there was a few issues just with the status of my vehicle but overall Spear has always been the one to assist us with an issues and fix them. He makes the experience so much better, we truly appreciate all your help Spear!

Tom Peacock is always on time and has excellent customer service. Sal, Anders, and everyone in their service department does an incredible job as well.

Our experience with Tom Peacock was AWESOME! We had been to several dealerships and was so exhausted with all the tricks and were ready to give up entirely. Our sales person Kylie Flax was caring, straight-forward and just amazing to work with. Her manager, Walt, did not play games and gave us an offer we could not refuse. From beginning to end, they were professional and easy to work with during the entire process!

Alvis is amazing. Hes a great communicator and ambassador of Cadillac. Service is awesome.It makes me want to keep buying Caddys!

Excellent service with Mr Alvis Young at Peacock. He truly cares for his clients and treats people with respect, kindness and great service. I will only have Peacock Cadillac take care of my Escalade!

Great Place! Loved that I seen people of color working there Peace

Thank You for quality service. Ease of scheduling appointment, early arrival, prompt handling, and cleaning of my vehicle! Tom Peacock is exemplary in salesmanship through service. My 3rd SUV and not my last.

Absolutely love Anders! He was so kind and helpful and made sure I was comfortable the entire time I was there! Will make this my permanent dealer because of him!

Excellent Service from Tom Peacock Service Department. Looking forward to my next service visit!! Thank you, Mr Alvis Young for a very pleasant experience today. Service was done in a timely manner!! Again, thank you

Professional atmosphere and everyone was courteous and kind. I we made to feel comfortable as I am apart of the Tom Peacock Family. My vehicle was handled with great care and in a quick timely manner. I had a great experience at the dealership.

The gentleman was very friendly & helpful. He arrived promptly & got my car started right away. He gave me some tips on what I could do to help my battery from running low. I really appreciate his helpful tips & knowledge.It was a great experience & i am so glad I have a Cadillac. I also have to give credit to my wonderful salesman Viet Do who got the ball rolling & got me the help I needed.

RON GAVE ME EXCELLENT SERVICE TODAY WITH A SMILE! THANKS TO HIM, I LEFT WITH A SMILE. 🥰

Alvis, my serviceman is amazing! He Always makes sure my vehicle is well taken care of! His character us godly, always greets you with a huge smile and always ready to take care of your vehicle in a timely manner! Thank you Alvis🤩🏆💯👏

Dan Paxton is a great salesman and person I keep coming back because of him and the service Dept. Any issues they take care of it ASAP . Even if I wanted to buy a different brand of car I wouldn’t because of the great experience I receive with the sales team and service department

From beginning to end the team was courteous and professional.Luxurious service for Luxury car owner’s#lovemycarandmyservicedept

Tiffany was exceptional both in her knowledge of the cars and through the negotiating process. Very professional and pleasant transaction.

My wife drivers a 2016 ATS Cadillac she bought from here and she loves ❤ the service she turned me on to them I drive a 2017 Chevrolet Silverado I love the services they treat you like Family 👪 and completely take care of your vehicle

Recently purchased a Cadillac SRX at Tom Peacock and had a very satisfying experience & awesome salesperson Tiffany . We were able to seal the deal and I drove away very pleased. Everyone there was very kind & professional. Tiffany was exceptionally personable & took the time to sync my phone with the car & show me all the fancy gadgets. So grateful & happy with my new Cadi

Everyone here is great and so is the service!

John Templeton was wonderful to work with. He made the process as easy as can be and did a lot of steps for us up front because he knew we were coming from out of town for this vehicle. John also was able to easily resolve the Onstar registration issue that I was having. Over all, really wonderful experience!

Great place and sales man, Ben Bennani ! He delivered my new Escalade ESV, 4 hours from dealership, exactly when he said he would and explained it very well!! Enjoyed the entire experience of working with Ben and Tom Peacock dealership, from making the deal, to having it show up in my driveway! Can’t say enough good about it ! If you are looking for a new Cadillac, call Tom Peacock and ask for Ben !

BEST COUSTMERS SERVICE IN H-TOWN, PLEASE GO AND SHARE THE BUYING OF A VEHICLE EXPERIENCE,WITH GREAT TEAM AT TOM PEACOCK . THE BEST IN THE CITY.

Alvis is a 5 star human …the epitome of professionalism and class. Give him a huge raise and a ginormous bonus!!!

Ive had nothing but excellent service with Tom peacock I really enjoy working with Ricardo I never have to worry about anything. I have never received service from any other car dealer like I do this one they take care of everything, come pick up my car give me a loaner, then bring it back what more could I ask for. I am confident no other dealership in town will give you the service that Tom peacock does! General maintenance is taken care of, someone hit me a couple of weeks after I bought my car did over $17,000 worth of damage, replace my windshield; so needless to say I have used them and I am delighted with every time that Ive used them!! They are the best in town and truly take care of their customers!!!

I was very pleased with with Ron Jenkins, he kept me up-to-date on the order status of my part.

Tommy Simons professionalism, patience, and competence is second to none. He displayed a level of respect and kindness as he walked us through the first time setup apps. It is my belief, because of his professional standards he is an ambassador to Cadillac.

I love Tom Peacock Cadillac!! It’s the only place in Houston where you’ll find great service, friendly staff, and knowledgeable experts in the car business!!

The super friendly sales staff is not pushy at all but knows how to amicably close the deal. We drove 4 hours to Tom Peacock and I would do it again!

100percent Excellent .my go to service man is Mr.Alvis . I really appreciate his kindnessand concern about what I needed to have done to my SRX Cadillac. Thank you the highest rate is 10. Mines is a 100 EXCELLENT

I️ wanna give a big S/O to Darrick for putting me into my new 2020 dodge he was a big help and very patient with me thank you again Darrick for all your great work ♥️

My service advisor Anders is amazing, his level of professionalism and concern is great! Also John in the pre-owned salesman, is awesome as well!

The Best car buying experience ever.Friendly and professional service. Tiffany in car Sales is amazing, honest and professional. General Manager came by to meet us, very professional answered any questions we had. JD Sales Manager is professional, came and spoke to us instead of just sending numbers back and forth. Robert Morgan in the Service Dept came into sales office to speak with us. Its a Team thats works togeather. Very professional, friendly dealership.

Peacock Cadillac and especially Shawn Rahmi was awesome. We began our Cadilliac experience with A dealer which was forced to close to GM restructuring a while back. We tried Peacock Cadillac on 2016 with our second vehicle. Such great care and great pricing we decided once again to stay and see what they could do on the 2022 offers. Well we traded our original 2004 Deville in and chose to try our first SUV, the XTS. Shawn located one like we wanted and we made a deal 2 days before it arrived. Today he held our hands going through every improvement and option we hadn’t had with prior vehicles. A totally appreciative and satisfied customer will recommend Peacock and specifically Shawn to work with anyone to get you in the drivers seat of your dream car. That said there were so many folks working behind the scenes to finalize this purchase. Our rating is 5 Stars for the whole dealership!

I found Dana and Skeen to be great to deal with. Most new car experiences for me have felt rather stressful - long drawn out day to close the deal and complete the paperwork. That was not the case with these two. I found them both to be very organized and helpful - made me feel an unusual level of trust that fairness to me was important. I will definitely be considering Tom Peacock for future car purchases.

Jennifer our sales rep was so easy to work with. Knowledgable, accommodating, effective, extremely effective and fun. She made the buying experience enjoyable. Mr Ring the GM gives us a world class customer experience. He makes us feel like VIP, truly valued as a customer, he listens and aligns to what we want and need. Much different experience at other dealerships. The support we get post sale is hands down the best we have ever had. Honest dependable appreciative and hardworking are what I think of when I think of Tom Peacock Cadillac.

Roadside Assistant Tech was very courteous and efficient when we had flat tire. He even brought our repaired tire to our home later that day.

Have had my vehicle serviced there and warranty issues repaired three different times now . With every visit the Tom Peacock team have handled all my vehicles issues in a profesional and timely manner keeping me informed of the status of my vehicle on a regular basis. Tom Peacock has a customer service like no other and I will continue to use their service .

They do a great job getting everything fixed on my car the first time and addressing all my concerns.

This place is a Total waste of time and Money. They Lied about inspections that I paid for on a used vehicle that I brought to them to inspect before I bought it 2 days later the wheel was about to fall off. At the same time it was in for the A/C to be checked they had my vehicle for 3 1/2hrs and told me i needed a New Compressor $1,800. And it was a $200 part that went in the glove box. On my 2nd and last visit I went in for a oil change with a coupon for $49 and ended up spending $74 and they lost my center cap on my Escalade and told me Sorry we cant find it we going to have to order you another one. But found it after I started to complain about their Sorry Azz Service. I will NEVER go there AGAIN😡😠🤬.

My first Service experience with Tom Peacock. Ron Jenkins made my transaction stress free by being attentive and addressing all my concerns. I have an upcoming service scheduled and anticipate the same smooth experience. I truly appreciate the genuine Customer Service - its because a lost art.

I have had two different bad experiences at this dealer. First they kept/disappeared my old/broken FOB key when I replaced it for a new one and I let them know from the beginning that I want it back. Second, I realized my wheel lock and jack were missing shortly after they gave me service. I contacted customer service to complain and they just swept the complain under the rug and do nothing about it. They will never see me again. Beware!

Great customer Service, Fast, efficient and Professional! Resolved my concerns fast and with care. Thank your Samples

I have bought 20 new vehicles in my lifetime and I have dealt with a lot of service departments Tom Peacock was 10 times better than any of them !!!!!!!!!!! I Did Not buy my car from them but they treated me like I did Anders was the most professional courteous and knowledgeable Service rep I have ever dealt with I have a CTSV and he knew more about my car than I did he had everything fixed on my car and even fixed some things I didn’t even know about thank you Anders !!!!!!!!!!!!!!!!!!!!!!! PS Anders needs a raise !!!!!!

Love this dealership and the experience I had with Dana. Thank yall!

TKeya in Sales was super friendly and took the time to answer all of our questions.She definitely made us feel comfortable throughout the sales process.Shawn in Finance was equally great and took the time to walk us through the finance process and answer our questions.Definitely a positive experience on all ends!

Tom Peacock continues to provide expert maintenance and unparalleled service. They are very responsive and always provide open communication of what to expect. Follow up to a great salesman, Mr. Ricco, is critical and Tom Peacock maintenance staff, in particular, Mr. Anders, do not disappoint. I am a permanent customer.

My husband has a Cadillac that he purchased at another dealer in Houston. We had several issues with the Cadillac and we took it to the dealer we bought it from and that dealer was full of it they never fixed it . A cousin recommended this dealer because she bought a escalate there and and she talk so good about this dealer! and we love it! they have fixed our Cadillac!

Best dealership in the country for cadillac vehicles customer service is second to none

Love the caring and attentive service by all! True teamwork at its finest! I didn’t have to disturb my work day, they shuttled me home and had my car delivered to my door once the servicing of my windshield was done. Thank you!!

Great place to buy a car. Very transparent in all the paperwork. Took maybe a hour and half. These guys at this dealership Michael, Dana and even the finance guy were easy to work with and explained everything. You need a new or used Cadillac you need to go here .

They always go above and beyond to provide the best service

Their collision center did excellent body work on my‘08 STS-V. I mean really amazing. I will update with pictures.

I have a leasing Cadillac Escalade from Tom peacock, they have an amazing customer service. My car didn’t start yesterday, I called them and one of their team came to my house within 30 minutes to replace the battery.

Mr Spear was a pleasure to deal with. Fixed an issue that popped up out of Warranty. Cost came in under estimate. He was professional, attentive and communicated well. Thank you, sir.

Always happy to see us smiles quick response to my needs thank you

Outstanding dealership the staff over there from the salesman to the general manager to the finance just a great group of folks I’ll definitely be doing business there again thank you George and Tom Peacock Cadillac.

The Service Advisor, Mr. Ronald Jenkins, was very helpful and professional in taking care of my vehicle during my time spent at the service department. I look forward to my next appointment.

The sales representative and finance representative were outstanding! I would highly recommend this dealership to my family and friends!

I am extremely satisfied with the service we received from Mr. Dana Wheeler! I am not one to write reviews but this man really deserves it. He went completely out of his way to make sure my wife n I we’re satisfied with the purchase of our New Escalade! He made us feel comfortable and was very professional throughout the whole process. Compared to previous dealership purchases, Tom Peacock is on top of the list, especially with Mr. Wheeler on their side! I appreciate all of your help and have already referred you to friends! Thanks again

The service was good. They even washed my car. It would have been great if they have vac the inside of the car