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AutoNation Chevrolet Gulf Freeway Service Center
13800 Gulf Fwy Suite A, Houston, TX 77034, United States
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AutoNation Chevrolet Gulf Freeway Service Center
Comments
Al
Review №1

I recently sold my car to this dealership. The girl who helped me with the process was Jackie. She was very nice and helpful throughout the whole process. She made the entire process easy. I will definitely recommend selling your vehicle to them and have her help you.

Gu
Review №2

This dealership leaves the speakers in their lot ALL the time. They dont care about the folks in the RV Park next door. Please turn them off at midnight. Be considerate of others.

Jo
Review №3

Great customer service to start off . My cousin was helped by Victoria. She was very professional about everything. Explained everything Very well. Will definitely recommend buying from her. Not pushy at all, like all other dealerships.

Ta
Review №4

Place was great Ms. Natasha helped me out, and she was Awesome. However we were not able to make a deal. Something to note about this place, the price you see is the price you are going to pay NO negotiations. Be ready to be stiffed on your trade in value. I feel like you could make a deal happen but you would have to be there all day

Fr
Review №5

Took in my 2020 Chevy Trax to get serviced, and just drove up without an appointment and expecting to be there for hours. But I wasnt. The service department went very smooth. Working with the service writer Anna who made is easy to get in and out went well. Recommend Anna and this place to get you vehicle serviced when your ready.

Ma
Review №6

They only get two stars for all the beautiful smiles. Getting your collision work done, be prepared to wait until for your vehicle longer than estimated and definitely have to bring your car back because the job is never done right the first time!!! JS

Da
Review №7

It was great they have the best selection have high-end used cars because of their high-end dealerships like the Jaguar dealership in Katy I found a ZO6 Corvette of my dreams thank you

Iv
Review №8

Every time I go to get something minor repaired they brake something that is no where close to where they were working on so I don’t understand how you brake my shift wand button when you were working on the engine coolant fan. They hammered the side of my engine and they told me now it’s worth less. Is this on purpose? So I would buy a new car it’s outragious

Bo
Review №9

They where nice and understanding. They were shocked that I drove over 60 miles to address these recall issues. They couldnt help me but instructed me to call GM and after me explaining my issues they feel pretty sure that GM will extend courtesy to me. Ill call Monday since today is getting late

Sn
Review №10

- Quick to assist, friendly, upfront about everything, no hidden charges- Doing their part to not spread covid by providing indivually wrapped pens for you to sign with

An
Review №11

Great customer service, staff is great very quick and easy service. 👍

Ke
Review №12

Very helpful great service!

La
Review №13

It was alright but we still came back with out a vehicle

Me
Review №14

Efrain was awesome! Finance details straight and without gimmicks...pack your patience because it is still a dealership!

Ev
Review №15

I was not happy with the service rep today. He was not friendly and really did not seem to care if I was satisfied with their work or not. Also, I had $10.00 off coupon that expired in April when we were under stay at home orders. He would not honor the coupon. He said it was because of covid-19. The coupon should have been honored especially because of covid-19. I thought this was poor judgment on his or the dealerships choice not to honor. I have been a customer since 2011. I have never had any problems before. No happy with my experience today.

Ca
Review №16

Great service from the moment we walked in! Even though we walked in right before closing (10mins til closing). Alex helped us very well in the service dept, he kept us updated with calls daily regarding our vehicle. Would definitely recommend him when going in!

Ro
Review №17

First time, we had an appointment for a oil change,Ive never been in and out in 45 minutes even with a appointment!!! What a great place,very professional staff,definitely my new place to go! 100 % recommended.

Th
Review №18

Great dealership with superb customer satisfaction. From the internet sales team to the finance team the experience was nice. I am not saying go in there and take the first price you hear. I am saying they treated me with as much respect a vehicle dealership can offer. They are in the business to make money and we are looking to save some money.

Ri
Review №19

Jay is always helpful.

Gu
Review №20

Weve been going to this dealership long before Autonation or Champion businesses owned the place (back in the 1990s purchased a Camaro here). We recently had a bad experience with the Service Department, however the dealerships management was kind enough to contact us personally and helped resolve the issue.The sales reps are great, and the selection of autos outstanding! However, I have made it a habit of judging a dealership by the customer service the Service Department provides. Asides from the last visit here, we never had a problem, the Service Dept was always attentive. We hope the quality of customer service returns to what I remember it: Superb!

Er
Review №21

I give them 2 stars since my car is working properly though I had to bring it back after receiving repairs and spending over $1,000. The communication sucks, I had to call the service center to find out the status of my car multiple times for the first and second visit. They never answer the phone but yet when you walk in the door you are ignored as they talk to each other.

Je
Review №22

They always have what I need

Ja
Review №23

Great service, friendly staff

Be
Review №24

Great Service department. Service manager is great. Mr Dial helped me. He was informative and helpful. 5 star high quality type of service dept.

Ar
Review №25

Excellent Service and Collision center.

Gr
Review №26

My place to go when any issues with my truck. Or just to go and get regular maintenance on vehicles.Jessica is great in the customer desk. And the check out ladies are very friendly and go that extra mile if I ever have questions on bill.

Ch
Review №27

I bought a used Camaro from them. The sales process was amazing. The sales woman and department was great. Unfortunately I had a problem with the ac after I got the car home. I had to come back and dropp of car for several days so it could be repaired. This was inconvenient, but things happen. They fixed it and the ac is working good at this time.

Ro
Review №28

My truck had a CEL light on. I researched the problem and everyone online said prepare to wait. I took it in and they said they would get it there by 2pm. My truck was ready to go with a new sensor, oil change, and tire rotation by 2:45pm. Marcus was by far the best service advisor I have had.

Er
Review №29

I would never buy anything from these people they dont honor nothing and they alwayd make excuses

A
Review №30

Good place to purchase a vehicle and get vechile serviced. Paul Fisher knows the products and is a very good salesman.

Le
Review №31

Bryan is a great salesman, I have brought several cars from him.

de
Review №32

I went for an oil change, they asked if I wanted to add tier rotation and car inspection. I told them no, only oil change. I must have said it over 5 times. Yet when I went to pick up my car, they some how added an inspection charge on my bill. Please listen to the customer in the future.

Dr
Review №33

1st Rate dealership/ service department.

RC
Review №34

This place is not good and they know it. My credit was over 700 and I had a pre approved lender. The credit department refused my lender and tried to upsell me on another model. The car was to supposed to have been inspected but the oil and other points were suspect. Credit dept ran my credit multiple times and impacted my score. I walked away.

Ta
Review №35

If I could give dealership and its service 0 stars I would. Financed a Volkswagen Beetle from the establishment and within a month of doing so, a loud noise started emitting from my engine, brakes were not functioning right, and steering was bad. Took it to get it serviced here and they held my car for an entire week before telling me they fixed the problem, drove the car to make sure it was operational and not making the noise, etc. Okay, cool. So, I come down to get my car and upon immediately turning it on, the noise still persisted. Okay? Looked at my odometer and the paper they gave me saying they checked everything I told them to check, but obviously they didnt. Odometer was the same upon entering and exiting their service department, tires were not good like they stated, and brakes still acting weird. Took it to Volkswagen and they figured out the problem immediately, because apparently, Autonation does not have a Volkswagen guy, BUT according to their manager Brian from used sales, they have Ferraris and other car brands that they would be willing to fix up. Honestly, I really feel like they have taken advantage of me and my kindness, because no individual should EVER say to their customer that they can do this and have that, but cant and wont fix my issues. Anyways, long story short; dont get your car from here and dont get their stupid warranty that they charge thousands of dollars for, because they wont fix anything anyways.

Ch
Review №36

Good place but wait time for oil change and tire rotation that was scheduled was about an hour wait but over all good

Ar
Review №37

Had a great experience buying a truck here

Wi
Review №38

Excellent service and friendly staff

An
Review №39

Service department is awesome! I highly recommend Marcus.

Ja
Review №40

Good service from Victor. Jorge made loan process painfree and quick.

Ma
Review №41

Went to parts department. Always good service.

Er
Review №42

Great Deals even Nicer vehicles!

em
Review №43

Be prepared to be here for at least 2 hrs if getting an oil change even if you made an appointment

Li
Review №44

Great service

D
Review №45

Gotta get better

Tr
Review №46

Really need to learn how to treat customers!! FYI Whenever someone is checking out and paying for their vehicle and your talking to your co-worker the entire time, that’s terrible customer service. Didn’t even acknowledge that I was standing there other than to ask for my money. Also the service guy Gary, lacks good customer service skills as well!

Ed
Review №47

Horrible service, I walked in and no one asked me if I needed help they just sat around talking to each other. This place is bad, makes me want to trade my truck in. I’ve had it for 1 year and it already has rough idle issues and engine power issues with 16k miles on it. Service Department sucks here.

as
Review №48

Grate service for my chevy cruze. affordable.they change the battery and set my car perfect.

ma
Review №49

The intake crew in the service department, did not notify me, when my vehicle was finished with its service... then didnt know, who had my keys?? Unbelievable

St
Review №50

My favorite Dealership

da
Review №51

Great service everytime

Mi
Review №52

Use them all the time with great results

An
Review №53

Fairly easy service just a long wait

Ha
Review №54

Had an appointment for 9:00..got away at 12:20..oil change..tire rotation..software fix on recall...no complimentary wash..no paper mats on floor...not impressed

ye
Review №55

Bad

Un
Review №56

Dont know if it was a bad day for everyone there but the staff there looked the other way the moment i walked in. Had to go up to a lady to ask for service and not Once did she look up after handing me my papers.

je
Review №57

Staff are very helpful

St
Review №58

Great service department

Al
Review №59

Okay I would say

ty
Review №60

Staff was very knowledgeable

Sh
Review №61

Good costumer service

Am
Review №62

Great experience

Ab
Review №63

Chevrolet only!Autonation

Co
Review №64

Awsome service

Ca
Review №65

Great selection of vehicles

Pa
Review №66

Expensive oil change

Bi
Review №67

Bad servers for everything!!!! 😲😡😠

Ij
Review №68

Autonation all day, yes!!!!

Lu
Review №69

Nice staff

De
Review №70

Excellent Service Department

jo
Review №71

Ok

Is
Review №72

Shopping

Al
Review №73

Price

Ch
Review №74

Okay

Lu
Review №75

Very good service

Re
Review №76

Very attentive and excellent service

Hu
Review №77

Much very good deler

Lu
Review №78

They take care of you reluctantly taking guarantee in my van with you and I had to go to Monument

Ro
Review №79

Great service

Jo
Review №80

Excellent

Je
Review №81

The Best, for SERVICES my Car

Em
Review №82

Excellent

Information
38 Photos
82 Comments
4.1 Rating
  • Address:13800 Gulf Fwy Suite A, Houston, TX 77034, United States
  • Site:https://autonationchevroletgulffreeway.com/Service?&utm_source=local&utm_medium=organic&utm_campaign=*000012248*GMB
  • Phone:+1 281-305-8940
Categories
  • Car repair and maintenance
  • Auto air conditioning service
  • Auto body shop
  • Auto repair shop
  • Brake shop
  • Car battery store
  • Oil change service
  • Tire shop
  • Transmission shop
  • Truck repair shop
Working hours
  • Monday:7AM–7PM
  • Tuesday:8AM–5PM
  • Wednesday:Closed
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:7AM–7PM
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