We came in looking for a washer and dryer, Miguel came and helped and pick one out for us, excellent customer service, very friendly folks here too 👍.

Miguel was great to work with. He was extremely helpful and understanding.

Miguel was very helpful. Great sales men

Great service and sales rep(miguel) was so nice and helpful !! Definitely coming back!!

Great person she helped us with the financial services and explained every detail and she nice to the kid

Its a really good idea to come to visit the store 😊

Miguel was extremely helpful.

DO NOT BUY FROM THESE PEOPLE!!!!!!!!!!!!!!!! when your signing the paper work they dont tell you all the interest they are going to hit you with later on. They basically steal from you then lie to you about your balance so you can pay more with out realizing that you owe way less then what they tell you!!!and on top of everything when you call them with questions they either put you on hold without letting you even finish your sentence or just hang up on you. THANKS MARISOL FOR PUTTING ME ON HOLD WITH OUT LETTING ME FINISH WHAT I WAS SAYING VERY RUDE AND UNPROFESSIONAL

Dont waste your time in this location.I called regarding their prices about laptops and why is not posted online. I called customer service and Henry kindly transfer to this store. I explain my situation and that I was interested to buy two laptops in their store. I asked what type of laptops they carried in the store and what series. The lady flat out told me that all the computers are in the back and cant give all the information. ThenI told the lady whom answer my call of why the store hasnt post laptops online, So we can avoid this future issue of me calling to store . She told me that I can come to the store, she provided me the wrong address. I was about to ask her another question and she flat out hang up on me. At this moment, I realize that I should take my money somewhere else since this location does not care about customer service and treat right the potential customer. With this interchange with the lady who I spoke with, it gave straight up red flags. Beware anyone, If this people on this location gave me this attitude as a potential customer. Can you imagine if I was current customer and have questions regarding my account? Thank You to the lady over the phone, with your attitude and your customer skills, I can assure that Im going somewhere else and not deal with all yall. Thank You for those red flags signs

If I could put no stars at all, it would’ve been better. I got my tv from here and it stopped working. I brought it up to them because they said they would come and nothing so I went and brought my tv on March 25 or 27th, I sent them with everything cable and all. They gave me the tv Thursday, no cable or anything, the lady said she couldn’t replace it they forgot so I would have to wait until Saturday. Okay... Saturday came in and nothing. They called me yesterday and left me a voicemail that they could give me a cable so it was a relief some what so I get home and the cable is not even a tv cable. Worst experience ever and I don’t recommend this to anyone.

Always friendly and great service. They also have a huge selection of nice furniture which is always hard to choose from. I will keep coming here for any furniture I need!

This is the worst company have ever been have on my life. Will not Recomended my sister buy something here first they said something and last they charge you very very high please don’t buy here they are scammers

Miguel Alvarez was very helpful today. They have very good staff and good service, people should come with him for their needs. His really helpful and kind and he speak Spanish.

I left my iPad a week ago for repair I was told that they will give me a call back after the work was done they gave me a call back today just to tell me that they had repaired it and that it was ready for pick up as I go inside to pick it up and i seen they didn’t fix anything I was really bothered so I asked to talk to the supervisor and she told me they weren’t able to fix it because the insurance policy is only if the iPad stops working why charge so much for the insurance if you can’t fix anything I’m definetly not buying anything from famsa anymore I been a customer and buying appliances from them for more that 10 years Im very disappointed because they charged me $300 for the insurance for them to not even make an effort to fix it it it wasn’t even cracked or anything it just needed to be glued on they even messed it up and folded it I will file a report to bbb as well.

Yesterday I was trying to make a payment over the phone for a living room set recently purchased and I was on hold for MORE THAN AN HOUR, not even exaggerating. I called again when it was over 30 minutes and asked the same female if it was normal to be on hold this long and she told me yes that I needed to keep holding, keep in mind this is around 6:30 PM. After the hour I called once more just to be told they have closed at six because of the climate. Why in the world could you have not said that since the beginning of my calls when you were aware I was on hold for that long AND when I was on the line with her I could hear another coworker of hers saying hang up the line. Utterly surprised of this poor work ethic. This is the first payment I was trying to make but if this is how Im going to be handled from here on out Ill gladly return this living room set back. If my payment is considered past due itll be because of this poor work ethic staff.

I went to Famsa today and Miguel Alvarez, helped us really good. He had so much patience from us switching to different stuff till we finally made our purchase and he made sure we got our stuff deliver by the day we needed it. Thanks and if you come here ask for him would really recommend him to anyone!

Amazing Service! If you go here asked for Graciela Riuz. She’s a great costumer service representative! She helps you in every way possible! Couldn’t be happier with my purchase! Thank you very much!

My friend got sofas from there and they came with bedbugs, all her apartment got infect of those bugs and she had to throw all her furniture away. When she called to the store to complaint they said they are no responsable for any bug. Please be careful before get furniture from those stores

Called to get info on my accountThey kept hanging up the phones

Famsa has a large selection of furniture with easy financing

Thank you Norma Galvan for all the help!! You are wonderful and treated me like at home. I truly recommend her if you need to buy any furniture!!!

I bought a bedroom set here I loved it. Great customer service ELIZABETH SIFUENTES attended me she is great. I highly recommend this place.

Excellent customer service from Miguel Alvarez. Very attentive, forward, and friendly! Would recommend anyone to be helped by him.

I would like to thank your company personnel at the customer services division for their excellent support. Your customer care executive, miguel alvaren care of all stuff.He also provided timely and helpful advice regarding . He let me know all the important information regarding the product including its features.... . Miguel was extremely attentive and he listened to all my concerns with a great deal of patience. he also ensured that I received all the information regarding the mode of payment to the company....is a critical requirement for me. I was very thankful that Miguel Alvarez explained which product will suit my needs best. He also solved the problem regarding the service charges which I faced..... he has a caring approach and he is a true professional.

Recommend Norma Galvan at Southwest Store. Spring Savings Sale going on. Store/Service excellent.

Miguel Alvarez was very helpful and answered all questions that we had. Service was wonderful.

I visited famsa today and the service was excellent.The sales person Miguel Alvarez helped me and he was very professionalThank you

We came from Pasadena to this store best service received. Thank you to Miguel. Great seller.

Thank you for all your help Mrs. Graciela Rius you were exceptional, very kind and helpful. Hope to see you soon.

Amazon experience Carolina Rivera has the best costumer service ever great personality knows what shes doing and how to interact with people I wish to do more stars but I can only do 5 .definitely will go back

Best customer service! I love famsa! They Ofer great opportunities and the workers are very very nice. Thank you famsa!

This place has fast service you walk in and straight a head and boom some one greets you and helps you find what you need and you can even ship furniture to Mexico and Salvador etc...

I came in they gave me good service and it was by Miguel Alvarez. He was so patient and find a great deal for me and my mom.

The service was great ...The sales person gave me options that were according to my needs.

Nice furniture but getting someone to help take a great while.

Graciela rius was really helpful and kind and answered all questions great. I will definitely be coming back

Today we decide to come and check out the bed mattress for my mother birthday coming soon, A soon a sales man (Miguel) came to us to help us to decide wich one can be better for my mother, he was really helpful and we decided to get more 😬, mi and my wife we decide to get a new dry and washing machine, thanks Famsa and for Miguel for all his help and the water he offered to my mother.

Great service coming for the first time...Great prices and good furniture...the employee we had to help was very nice and so helpful...

Famsa on Hilcroft is the perfect place to get your furniture. Great service as well! Ask for Miguel if you go!

Miguel helps us in this visit and he did a great Job. Thanks for the great service.

Graciela Rius was very helpful since I walked in the door. She helped me get everything I needed.

Thanks to Mr. Lazaro Rivera I walked out of famsa very satisfied with my furniture purchase. He gave my family and i a excellent customer service. Lazaro took the time to explain to us every detail each furniture had the pros and cons. Pricing was great and let me mention that he took the time to convince his manager to give us a free speaker that i liked since we purchased a few things. If you ever shop at this famsa ask for him he wont let you down.

Your sales representative Alicia Reyes was a great help today,keep up the great work.

I like the way Graciela Ríus treat us she wAZ very nice towards us and gave us all her patients toward us i like how she is really nice and lovable

Graciela Rius She did a good job in selling us furniture. I recommend you go to her for sells because with her attendance we left with a FREE tv.

Amazing services that I received today thanks to Elizabeth Sifuentes for all the help she gave us Shes amazing!!!!

Cose whit you go to pay the people is very bad all the time is agly dont have good service and good atention the woman service customer, carrier etc

I went to famsa and norma Galvan she help me a 100% I recommend her

Today we were in Famsa Hillcroft and we were attended by Miguel and we received excellent service.

We had a great experience with Norma, she helped us finding what we needed!

We came to Hilcroft store with Elizabeth Sifuentes which gave us good deals. She was very great and explained everything very good to my knowledge.

Excellent service, I recommend Famsa at 100%, Maria the supervisor, help me with my living room, she give me a good discount, thank you Maria.

Norma was an awesome sales associate. she was very helpful

Im a client here at famsa. Elizabeth Sifuentes is a great seller. Come see her here at Hilcroft.

Had the best experience and best costumer service at Famsa today. Thank you Graciela Ruis for all your patience and help!!

Came to this place looking for a couch, people were friendly, Alícia Reyes was very friendly and very helpful, everything was quick and easy!!! I highly recommend this place !!!!!

We came here to Famsa and it was the best service my parents and I have gotten, we got attended by Elizabeth and she was the best, I highly recommend if you want appliances and mattresses and overall furniture and technology. :)

Today i went to famsa hillcroft and was attended by Maria Alicia Reyes. Thank you for helping me get the furniture i needed.

Very easy to get approved on your loan

My experience at famsa in hillcroft was good customer service the person who help us his name is Miguel Angel i really recommend him when yall go ask for him.

I went to famsa today, and the service was great, the lady Graciela perez was so friendly and nice, she does her job very well.

Im at famsa and I just met Elizabeth Fuentez and shes very helpful. I recommend you to come and check it out.

Great experience working Miguel Alvarez very professional and helpful

Jaime Nava. Was accurate, On point and very helpful. Thank you for all your help.

Came to famsa on hilcroft and Alícia reyes was my sales person she’s was great and quick service

Maria Reyes was very polite and attended us and making the process quick and fast. Looking forward to coming back soon

Hi everyone,famsa is a great service ask for Elizabeth, shes great I got my living room set and prices are wonderful

Very pricey to finance here. The customer service is a hit or miss. Be prepared to pay 10%-20% more on top of the regular price if you finance.

Not only did this guy (Miguel Alvarez) took a personal call while doing my application but the lady next to him was applying makeup... extremely annoyed at having to wait for him to take a personal call😡😡😡😡

Do not recommend this store at all! All they want is to take advantage of you and get your money.They promise your delivery arrives on time, but not only did mine arrive a day after they called and said they were 40 minutes away, they didnt even bring all my furniture that I had purchased. So I called and to speak to the people in charge of the warehouse and not only did they said that the furniture Im missing is not on the list but that I also have to call back tomorrow to make an appointment to speak with the salesperson who was in charge of what I had purchased, whom my I add not only has my number but never seems to answer my phone calls anymore🙃hmmm... Such great customer service. This is the 4th time I have to go back to the store, which is an hour and a half away from where I live!!😑 And to top that all off 2 days before that incident they delivered another furniture that I had purchased but guess what... it was the used one that was in the store. How great!! Now i see why theyre rated so low :)

Love this place affordable prices and low payments recommend to go to my friend graciela ruis she will help you in alot.

I bought a Smart Tv in famsa at Bellaire Hilcroft...Guys ask for Jaime Nava!! Hes the best seller ive ever meet. He always works with you if you have any concerns. Literally the best!.

Miguel Alvarez following him from the famsa that was an almeda genoa now his at famsa hillcroft excellent sirvice from him he will help you with all you needs giving to you the best I always reach on him it doesnt matter how far could be people would be satisfied with his sirvice .

Mr. Jaime Nava is excellent saleman. Wonderful experience each time. Thats why i keep going back. Thankyou Jaime.

Great serviceLove their furniture and all smiles

Furniture is very low grade, Ive replaced everything Ive purchased from Famsa. Tables and sofas weaken over time... and when you call into customer service, the representatives have very poor communication skills. I felt like I was speaking to a poorly educated middle schooler. Famsa, I left my account at a O balance, Its closed and I wouldnt purchase another item from your company.

Very good services for the sales person Jaime Nava exelent service

Went to shop at famsa Elizabeth sifuentes helped me and gave me the best deal possible thanx famsa and Elizabeth

Very nice and helpful service, thanks Miguel.

Its a big box store with a little bit of everything under one roof. You will need time in this store.

Great service!!! Norma Galvan was outstanding

Great staff and excellent customer service by Miguel

Tienda mala. Si tu quieres mierda por tu plata, bienvenidos a famsa.This place is a scam that takes advantage of the immigrant community, or anyone else who can not obtain credit via their social security number.Their prices are ridiculous, and if you get one of their payment plans, youll pay 4 times what you would somewhere else.I would offer constructive criticism, but they dont care, as they treasure their position taking advantage of undocumented immigrants. These are people who work very hard, are often paid absurdly low, illegal wages, and only wish to provide for themselves and their loved ones, just like anyone else, regardless of their ICE status.Shame on you, FAMSA.

Graciela Rius 💗💗💗💗 she did a perfect job

They are Horrible people and have used furniture dont buy from here they will send you to jail if they want if you dont pay for their stuff. Which isnt worth paying at all. They should be sued.

Well very nice people

Miguel Alvarez was very and nice helpful

They lady was good.Graciela Rius

Small place, cute things

Deal with almost any one but their furniture is expensive but cheap material and they need more variety . When they deliver they have it built for you

Very helpful staff and kind

Would give zero stars if possible.Worst store ever

Maria she very helpful

Gracie gave excellent service

Good service ....

Great customer attention

Great furniture

No one helps in this place

Bad

Today I made a purchase in this store and the customer service was very good. They cleared up all the doubts I had. I definitely recommend you visit it and ask for Miguel, he will help you with whatever you need.