I’ve purchased multiple cars throughout my life, from dealerships, private party transactions and auto boutique brokers. I’m a pleased to say that Baker Nissan was buy far the best vehicle purchase experience I’ve ever had.There were some set-backs, including a windshield replacement, wheel alignment and delayed delivery…but none of these issues were due to Baker Nissan. Baker Nissan rather used these events to deliver above the bar customer experience and service.Scott Hazelwood was excellent. He was very responsive and transparent. Anytime I had a question, he always shared his knowledge and if he didnt know, he was quick to tell me so and then find the answer!Fernando was also instrumental in my purchase. He was always ready and willing to help answer any of my questions, which were not limited to finance alone. These two gentlemen are squared away and know how to get things done!Altogether, Baker Nissan offered an above expected buying experience.Keep up the great work!

Mr SCOTT. GREAT SALESMAN. NOT MAKE WASTE U TIME. THIS GUY NEED TO BE THE STORE MANAGER. GREAT CUSTOMER SERVICE. BY MR SCOTT

WOW!I had a small fender bender and the responsible party insurance company let me down during the repair process. Ms. ONeill went to bat for me. I can write a book on how irresponsible the insurance company was to both of us. I wont give them the time or pleasure. During this stressful pandemic, I can truly believe that everything is gonna be alright. People say things happen for a reason. I can say Ms. ONeill became everything that I needed. Not only is she the best at her profession she went above and beyond lending a caring ear and moral support. Her matching and mirroring of my transaction were phenomenal. She and the entire staff are exceptional employees. I have been in mid to upper-level management all over the states I dont know how Baker Nissan just so happens to have such an amazing group of people. My mothers day gift was one of the first 2011Muranos. I love my car, however, I feel that the car manufacturers let me and everyone that purchased this design down tremendously. Despite the overwhelming deficiencies, I dont think you can find an owner that regrets, their decision to purchase this vehicle. The overwhelming support from the Baker Nissan team made me better not bitter.Thank you all for truly meeting me right where I was, confused, frighten, and ignorant of the facts and procedures.Ms.Wilson

My salesman was amazing, You cant go wrong with Austin, he is so kind and patient he also was transparent during the whole process. First time buyer the process was smooth clear and easy. I finally got my dream car thank to Austin

My experience at Baker Nissan was like no other. Gabriel and Eric were a pleasure to work with.Very informative and thorough about the entire process with my car as this is the first time I had to file an insurance claim.My car looks amazing and I am so happy that I brought the car to Baker Nissan and will most definitely return and refer anyone that needs any type of work on their car here!You guys are the best!!!! I cant thank you enough!!

Dont believe the certified used car that they tell you when you go and buy a car. They said mine was never in an accident and was used as a rental car. How in the world do you explain broken glass that Im still finding a year and a half later in car when I have never had a broken window?? I will never buy another vehicle from them again.

Every time I go service, it is very good experience. You get treated very highly and feel important. Gladys was super nice and friendly!

Posted my Mercedes on Autotrader, and was immediately swamped with dealers wanting to buy the vehicle above asking price. Diane at Baker Nissan was very friendly, quick to the point, and I loved the Baker Nissan process, which was 1) send us your DL, and payoff 2) sign some papers when the wrecker picks your vehicle up 3) heres your money in hand at your house.Beyond excellent experience, and Diane did exactly as she said she would along the way. Total process time was less than the time it took to post the car online for sale.Thank you Diane!

Amir is a great employee! Always on time and attentive to me when I’m there! Great job at baker Nissan glad to have him back 🙌🏼

I absolutely love Baker Nissan. Kenny the rental manager is the best. They go above and beyond to make sure you are receiving the best deals and the cleanest cars that they have to offer. All your needs are just a phone call away. You can always count on him and the Baker Nissan staff to help in every way they can.. Hands down the best not known too much rental location in the Houston area!!!!!

Excellent attention, all very fast and professional. Incredible attention, you feel like you are at home. They know how to listen and advise you.

Service was good. I liked the video they send to your phone of the multi point inspection. What I didnt like was they send a text to your phone wanting you to approve that they are not liable for damage or stolen property to your vehicle. I dont agree with that and did not approve it. Nothing was damaged or stolen.

Service of my 2020 Nissan Versa at Baker Nissan on NW Freeway in Houston was excellent! Service rep Michael went out of his way to make sure everything was to my satisfaction. Baker is my first choice for car care.

For the first time in years, we were so impressed by Baker Nissan, that we wanted to let someone know. The gentleman Kenny Chaison did us a solid on getting us set up for a great deal on a Sentra. We appreciate yall for all your help. Thanks and God Bless.

Great customer service experience in the service department. I needed a inspection and oil change and Chris did an absolutely fantastic job keeping me informed of what was going on checking back with me several times. I was surprised at how fast everything was done and how proficient they were. I would highly recommend Baker Nissan service Department.

Id never been to, nor heard of Baker Nissan rentals. All I was looking for was some reliable transportation for a couple of days. But when I metMr. Kenny, he made my car rental experience a memorable one!He was very patient, informative, and made sure that I was accommodated very well.I was HIGHLY satisfied with his service. He was EXCEPTIONAL!I WILL BE A REPEAT CUSTOMER!!!!!!

Baker Nissan provided outstanding service to me yesterday. I drove up without an appointment. I was processed in about 5 minutes. They proved shuttle service to the Metro Park and Ride so that I could go on to work. While I was still on the bus, I received a video of the Inspection. I was later emailed the inspection report which was easy to understand and later approved the options that I wanted fixed with very clear pricing for each item. At the end of the day, the shuttle service picked me up at the Metro, my car was ready, and the cost was aligned with the estimate.

Went to another Nissan dealership first and was let down by their poor customer service, but these guys were nonsense. Even under the current car shortage market I still felt they did their best to make a deal. I’d definitely recommend Baker Nissan and my salesman Derrian Brown.

I would recommend Baker Nissan sales and service department to anyone both departments thats excellent work. My salesperson Kevin was Marvelous and My Service guy Chris is Marvelous. When you go to Baker Nissan ask for Kevin to purchase and New Car/Suv/Truck. If you need Service done on your transportation ask for Mr. Chris. Both are Friendly, professional, and excellent Customer service

Originally from New Orleans, came across this dealership for an oil change to return back home. We were helped by Chris Hazeley. Chris took great care of us. Had us in and out with no problem. Chris was very professional and overall nice guy. And his customer service, Excellent! Whenever we’re back in Houston, this is the dealership to head to. Thanks Chris!

Let me first say that Baker Nissan car rental had always impress me with the car selection and friendly staff. This location has a manager named Kenny, who made my recent experience amazing. I cant wait to rent another car again. Enterprise car rental makes any experience amazing with friendly staff and rates. Extra clean cars are very important these days however Kenny and the rest of the car rental staff made my experience and my trip amazing.

Service Technician said my body work would take about 3-hours. Actually they completed the wor in just over 1-1/2 hours. They estimated perfectly and did not “find” more problems after they took my front end off. I was very impressed with everything from start to completion.

Very good sales people very understanding. And not pushy and explain everything the best they can.. this will be my go to dealership for as long as I own my Nissan altima

I went into Baker Nissan a few weeks ago. It was time to upgrade my wife’s Rogue. I worked with Scott Hazlewood. I want to start by saying this was hands down the best buying experience I have ever had. I even have a good understanding of how tough the market is at the moment with low inventory. However Scott was able to meet my goals both on trade and price. This Guy is a straight shooter and works hard. My business will be with Scott from here on out. Ask for Scott!

This was my first experience with servicing my vehicle at a Nissan dealership and I was a bit nervous with what to expect; but after today’s visit I doubt I’ll be taking my vehicle anywhere else to be serviced. My service advisor, Chris Hazeley was so welcoming and definitely eased my nerves! He explained the process to me and what to expect, he kept me updated with the status of my vehicle, and just made sure I was taken care of! I definitely will be coming back for future maintenance of my vehicle

Always great and extremely fast service. Chris H. took care of me and was courteous and professional. The staff there here always goes above & beyond for their customers. Highly recommend!

Great customer service! Rogelio did a great job following up with me during the whole process. I dropped off my car and it was ready in a few hours. Thanks for the service.

Always great service and extremely fast in getting you on the road. Kenny took care of me and was courteous and professional. The staff there has always went above & beyond for their customers. Highly recommend Baker Nissan!

Super professional and excellent customer service. They have experience and knowledge, fix the issue in less time that I expected. Great service

I got an estimate on my car via the Kelley Blue Book and unintentionally gave my information to this dealership. I have received numerous calls, texts, and emails nonstop and have unsubscribed/blocked all the different numbers and addresses but it hasnt stopped. Today I called this dealership and asked to please have my information removed from their contact list. Five minutes later, the dealership called me yet again. Please listen to my request and stop contacting me.

We showed up for a sales appointment and the associate had to go get food. An hour later he never shows or calls and to top it off, they didnt have a single Pathfinder on the lot which the whole sales appointment was for.

ID was very informative. Professional and helpful

Shaun Hazely went over and beyond to provided the most excellent customer experience. He was available, prompt, and kept me updated and informed regarding the status of my vehicle.Exceptional customer service.

I was impressed by the fact they didnt hard sell me on maintenance items I didnt actually need. They could have tried to sell me new tires but they didnt. This treatment will cause me to buy my tires from your shop. I loved the text messages, the authorization texts, and the review video of the maintenance.. I was really impressed.

Great customer service, waiting area is always clean and neat as well as the restroom. They sent me a video of them inspecting my car which was new and appreciated. Good job Nissan!

If you are looking for Quality, professional, personalized Service. Baker Nissan is the best. All of the team at Nissan display concerned care for all of their customers. I have NEVER had an unpleasant visit. I always see Chris in the service department. Chris provides exceptional service and is extremely knowledgeable. Chris always goes over the service report with me explaining every detail. The technicians are quick and proficient with repairs or general service. When you visit Baker Nissan service Department, ack for Chris Hazeley. You will not be disappointedThank You Team Baker for the Wonderful experience

My advisor, Chris N., was outstanding. He listened to my concerns and was very thorough, in his explanations. A spécial thank you, to Edwin, the technician who provided a video detailing my cars inspection(s) and suggested services. I have never experienced this level of customer service, in a dealership, since moving to Texas, which is why I am spreading the word. Thank you all, for your time and assistance.

I loved everything about my recent Baker Nissan car rental experience. Every rental car company had a shortage of vehicles and I had been looking since 8:00am. Both manager Kenny & his associate Mariah made it possible for me by finding me a rental by 5:30pm. They stayed open the extra time to assist me with the rental and had great customer service skills, great communication skills, and I really appreciate everything that they have done for me. I will be renting again I appreciate y’all so much.

I recently took my vehicle for its first 10K mile service and was greeted with courtesy and professionalism. I thought I had made an appointment on that Monday but found out that it did not register properly. However, the service advisor I worked with was very accomodating and quickly set me up for the service needed for an oil change and 360 inspections. The experience was very pleasant and I felt I was treated with great care and attention provided on my first-time visit to the service department.

Ken in the rental department at Baker Nissan has always been so helpful. The cars on loan from here are impeccably clean and well maintained. Ken treats us like family- there’s no place I’d rather go than here to rent a vehicle.

Went in to Baker Nissan North to have my oil changed and the service was excellent as usual and the wait was not very long. Adan Alquicira was especially helpful and went out of his way to make sure I was happy.

Buying - 5 stars! I traded in my Murano and got a new Altima. Mike was my sales guy and he bent over backwards to see if there was something better than my Murano to make the trade worth it for me. I was happy with my Murano but I was looking to trade up, he did phenomenal and I believe he would do phenomenal for others!I changed my rating for this dealership due to the service department. I’ve always taken my cars to Fred haas and I have my advisor I love there but I bought my car at baker so that’s where I was going to take it. I made an appointment the guy wasn’t even there. Then the guy I do get Carlos told me that this time I’ll get a rental (which I didn’t cause they were out, I took my car and left) but next time I will probably not get a rental. My car I got a month ago! It’s having issues. Fred Haas even if I don’t buy my car there they take care of me! I literally was so mad when I left I called my advisor at Fred haas and made an appointment I’m disappointed

Stopped by for oil change and tire rotation was promptly greeted by Chris H. He was very attentive to my service needs! Very professional and knowledgeable! Would highly recommend Baker Nissan but most importantly Chris H!Racquel Fance

Gabriel Anchia @ Baker Nissan has been a great customer service provider. He was prompt to assist my needs and kept very close communication. I appreciate his professionalism to handle entire process of my car repair. I highly recommend Baker Nissan.

Really nice and clean area. Have snacks to eat while you wait. Everyone is so helpful and sweet! Rogelio at service and Gladys at the desk are the best!

Service advisor Israfil Dilbazi was very knowledgeable and went far and beyond in answering any and all questions I had regarding the repairs to my vehicle. He is very professional, knowledgeable and super nice!

When you visit Baker Nissan, you cant go wrong with Austin Threadgill. He treated my wife and I with respect and patience. We are very happy with our Pathfinder. Happy wife equals happy life. Thanks Austin!

Excellent service.

Great experience with Austin Threadgill! He looks like Superman had a baby with Dexter Morgan, I’d let him sell me another car but I wouldn’t go out on a boat off the coast of Florida.

This was a great experience as a first time car buyer. Shawn and Austin were extremely helpful and friendly. They listened to my budget and my needs and found the perfect car for me! Everyone was so professional, would HIGHLY recommend buying a vehicle here! Thank you!

Rolando and Ken were very patient, kind, informative, and reassuring regarding servicing my car, the process, getting a rental, and all. I was going through a very rough time, and they were real blessings in disguise. They made everything breezy!

We bought 2 new vehicles at Baker Nissan. Terry our sales rep was the most professional and go to the end of the earth to get you the best deal guy. We told him what we wanted and he made it happen. The experience by far was top shelf. Because we were buying 2 vehicles they even stayed open late so we could bring in the second vehicle and close the paperwork so we wouldnt have to come back the next day. Awesome experience and an even better rep for the company. I will definitely buy here again when the time comes. Hands down the best experience I have ever had at buying a vehicle!!!!

Chris in service is very thoughtful, he directed a family with a special needs person to a quieter waiting room, just a wonderful person.. very happy with all the people in the service department

I went and got my car serviced and I had a great experience thanks Michael for great customer service, I got the car through Ceasar he is a wonderful salesman I appreciate you as well great job guys

I highly recommend this dealership, highly professional. The service is impecable and the treatment is beyond amazing. Gladys is so amazing, helpful, friendly and beyond professional. Thank you for your service and I definitely recommend this dealership service.

Baker Nissan is the best place to buy a car in Northwest Houston. Unlike other car lots that make you feel anxious, or that your bring preyed upon, the people at Baker made me feel a lot more comfortable. That was big for me because I’m a 1st time car buyer and was a little overwhelmed. A kind lady named Vanessa was the saleswoman that helped me get my red 2021 Nissan Sentra. Basically my dream vehicle, and made the whole process fun and did whatever it took to get it at the price I needed. Didn’t sneak any extra fees, or pressed me to purchase anything I didn’t ask for. I would recommend any young person go there.

We were there getting a rental recently. We heard your agent Mariah being very professional with a caller. She quickly handled her and got us in and out with no worries. We got in and out the next time quickly, assuredly, and in pleasant vibes. Shes a gift. Her manager Kenny has been a blessing also. Baker Nissan is now the place to go for rentals in North Houston. We put the word out!

Yamet and the rest of the staff always provide excellent customer service and makes sure I’m well taken care of. Can’t ask for a better service manager than Shaun. Y’all Rock!!!

My advisor Tony, Did such a great job with taking care of & tending to my car as if it was my own. I just really want to commend Tony & the Technicians they really do put us first & i will definitely be back!

Redeemed a certificate at the dealership for a free oil change after a scheduled recall service was performed at my residence. Baker Nissan performed a multi-point inspection of my vehicle at the dealership as well (not sure if that came included with the certificate but glad it was done). Will return here periodically in the future.

I had my oil changed and tires rotated for routine service. I was able to get an appointment the very day I requested it. Service person informed me of general servicing of fluids at 30,000 mile mark. During service, technician sent me a video while I was waiting of the checkpoints completed and his assessment of each. Very helpful and transparent. I felt I was better informed about what was done to the car and understanding the recommendations Service said process would take about 1 hr and 10 min. No additional waiting needed! My car was washed at the end. Billing was able to honor a $10 mailed coupon for oil change that I had left at home and use some bonus points ($26.00 value) I’d accumulated for past services toward my bill! Very satisfied!!

Very nice place, excellent service. 👌

Always a great personal experience when I have my Titan serviced at Baker Nissan! Everyone is very cordial and making sure that all my questions are answered.

I visited Baker Nissan service center to get my Nissan Rogue serviced and I was also having battery issues. The entire team is very friendly and they replaced my battery as my car was under warranty. The process was fairly quick and everything was well conveyed. The mechanic also forwards a video of the whole servicing process which makes the whole process transparent. I highly recommend this.

Service Manager Shawn went above and beyond to make our experience top notch. He far exceeded our expectations and went the extra mile to fix our Nissan Armada. He is an asset to your company

I like to thank Mr. Edwin for the sales representative area and Mr. Nieto for the finance department doing at good work without harassing the customer with calls and emails in order to get a sale. I will recommend them without any problem to anyone who asks me for my opinion about baker nissan

Just bought a new Pathfinder at Baker. Johnny Boy was great! Ask for him, hes so helpful and knowledgeable. He showed me all the different cars I wanted to see within my price range and I never felt pressured or hurried. Baker Nissan was the best car buying experience I have had so far, would definitely go back to them and recommend them to anyone. Financing was quick and easy also and everything was explained clearly when I needed it. Thanks Johnny Boy and Baker!

I just bought a new Altima from Baker Nissan. I was very impressed with the experience. My salesman, John Hill, was extremely friendly without being too pushy. I was especially impressed with how quick and efficient they were with the buying process. From the time I pulled into the lot until I drove off the lot in the new car (including taking a test drive) was less than 2 hours. It was honestly one of the fastest car-buying experiences Ive ever had. I recommend them.

Great service with awesome people. Never dread coming here

Our appointment with Daniel went very well.He explained the work that needed to be done,and answered all of our questions. The work was completed earlier than expected.Thank you Daniel and Baker Nissan!

My relationships with Baker Nissan was surely helped and I appreciate the professionalism with my appointment today .

I’m always amazed by the awesome customer service and promptness, these guys go above and beyond to take care of you and your vehicle. From sales department to parts and service they really out do themselves! I want to congratulate and thank the team at Baker Nissan and looking for doing more business with you guys. I want to especially thank Mr Felipe Haynes (Service Advisor) for his great attention and customer service skills! Thank you again 😃

Austin was extremely helpful and went above and beyond to help with the purchase of our new car. Fantastic service and would definitely recommend seeing Austin for a new car at Baker Nissan

This was the best customer service experience at a car dealership EVER! It all started with my salesperson- Marquis, who got me in a car that I absolutely LOVE. I went in for a Rogue and came out with a Pathfinder. I TRULY love this car. Then my first oil change experience… so awesome. I felt sooo taken care of. From the Service Manager who came and greeted me, to the service rep- Chris Hazeley - who kept me updated, laughing and rushed me through, after a hard day’s work. I am so appreciative. I was also surprised by a head to toe video from Fernando and an efficient and awesome check out clerk. I left with not only a smile- but feeling well taken care of. I WILL be returning, for the great service and the $59.99 full synthetic oil change!! Thank you, Baker Nissan!!

I always like going here. Its always clean, people are friendly. Issues always resolved in a timely manner. Thank you for service.

Went to Baker Nissan to look at the Versa and Austin Threadgill was extremely helpful. He went above and beyond to help me get the car I want for a good deal. He made my first time car buying experience easy and not super stressful. Definitely will recommend my friends and family looking for new cars to come to Baker Nissan and speak with Austin.

This is my favorite dealership, Diane has been here every time i purchase and always taken care of me changing my owner portal to my new car, place is always clean and well kept

Edwin the sale gentleman was great! He was really patient with us and he answer all the questions we had. He treated us with respect and professionalism.

Gabriel at Baker Collision went above and beyond to service my truck. He is really professional and precise. Thank you for helping me and my family

Awesome customer service, Shawn and Austin were great and a pleasure to work with. They went above and beyond to make sure I found the perfect vehicle for me and stayed within my budget. I would definitely recommend them to anyone looking for a new/used car, I’d give them 6 stars if it were possible!

Great customer service from Mr. Rolando Murillo. Great communication.

Chris Hazley in service is very helpful and enthusiastic every time I come in for service to my vehicle!

I went in today to Baker Nissan North and got a new battery and Ms. Gladys was a great help and I greatly appreciate it!!!!!!

Yamet and Gladys Were awesome in the service department. They patiently explain to me what was going on with my car and helped me walk through what was needed to be done to fix it. Just moving here from Wisconsin I was a bit apprehensive in going to a shop I didn’t know. But they were wonderful!! I would have bought some a pizza or tea lol. They were awesome people. I would definitely be returning!

Baker Nissan is the best place to buy a car from and also service your car. All of the technicians, sales representative, customer service representatives and Advisor are the best. My advisor Steven did an excellent job making sure that everything was taking care of and that I was completely satisfied. The Iservice is the best thing ever. You actually see every thing that the technicians are doing to your car. I just LOVE everything about Baker Nissan on 290.

The service person I worked with was very nice professional and had great customer service.. another service person went out if his way to get me and my kids some water when the break area was out..

Purchase experience was awesome. When having my car serviced they were great with me. Im not an easy customer. Lol

Every person I’ve spoken to has been so kind in this stressful time. I’m so glad I can trust them with my car, and I absolutely see why everyone raves about them

Carlos was professional and courteous. He fully explained the issues they wanted to address and I appreciate the quick turnaround considering the amount of work performed. It was a nice surprise to see the car was also washed.

Always the best service at Baker Nissan. I have no worries dropping my vehicle off for service with them. They really do a good job taking care of my vehicle each time. Feels good to have a dealer you can trust when you drop your vehicle off 😊.

I am completely happy with Gabriel and the staff of the collision center. My 2019 Nissan Frontier had been stolen and had around $12,000.00 worth of damage done to it. The only issue I have or had is the length of time it took, which was no fault of theirs. It was the part, that could not be found, was the reason for delay. My hat is off to Baker Nissan Collision Center for the incredible job done on my Frontier. I am more than happy with the work completed by them. All my thanks and appreciation to you.Sincerely,Ted Lester

We are new to the area and this is our first time going to Baker Nissan. It was a great experience. Chris helped us out and did a great job, he kept us informed and the service was done when he said it was going to be done. We will definitely be returning.

Also, charges exceeded quotes price. When brought to agent’s attention he simply stated, oh that because we had to cost for gasket, which was roughly half of excess charges. He escalated to service Mgr who corrected the problem.

My service advisor Chris was amazing and got me and and out of there in a timely manner and very attentive.

I needed my AC fixed. The service manager Shawn Hazley let me know my vehicle was under warranty and saved me a lot of money!! Great service and I will continue being a customer!!

Sammy and Austin were awesome! Made my car buying experience fast and easy. Found what I was looking for. Thank you guys!

Best customer service ever!!! Yamet Medina gave me the best customer service Ive EVER received. He was professional, courteous, and personable!!!

The level of service I get at Baker Nissan is unparalleled! They are straight forward and honest, and they really value their customers!

Baker Nissan employees are always helping, kind and caring. Ive never had a bad experience.

I love Baker Nissan I always go here for service and any body work if I am in an accident and I am NEVER disappointed.