Vanna was awesome. Was a little busy when we went in this morning, even though she was working alone she held it down. She was super nice, efficient, fast and knowledgeable. Thanks again for a great purchase experience.

Roumano was very helpful and attentive. He helped my wife with an issue and we left the store happy. Great customer service.

Leela was fantastic. Not only was the process smooth and seamless, but she was so positive and even took the time to go over a few features of the phone. Best customer service I’ve had in a very long time!

Paul helped me with my new phone purchased today. He made the transition easy & answered every question I had. I’m very happy with the transaction & will return for any future purchases.

The customer service here is excellent! I needed to replace my old/damaged phone and left with exactly what I needed with no nonsense or upsale pressure. Polite, effecient, and transparent about the device and the cost, this is the place to go!

Leela put new meaning in customer service. From my original phone call with questions about a Verizon promo, which she explained to a T. Upon arrival at the store, her service and knowledge was exemplary and second to none. She made our visit FANTASTIC 😊. Shes a keeper for sure Verizon. Bravo!

This Verizon franchise store is AWESOME!!I worked with Roumanos today (and a couple of times when he was at the Anaheim location.)I am always treated politely and professionally. Like I am a VIP and a friend.Amazing service. Excellent selection of phones and accessories.I have always received excellent service from Verizon retail stores ... BUT ... Roumanos and the crew at this HB store (at the corner of Garfield and Beach (Hwy 39) next to the Starbucks) are the very best, by far ...I highly recommend them. Victra Verizon, Huntington Beach ...

Best cell phone buying experience. Leela was very patient and explained the process and all the features of the new phone. She is great.

Lela went above and beyond by explains everything to me. She also kept me informed the whole way and made upgrading a phone a totally smooth transition. I would recommend her to anyone looking to upgrade their phone. Thanks for your help.!

I’ll keep this short and sweet. The staff was super helpful and friendly. Levi helped me out and got me in and out with a new iPhone very quick.

The experience my boyfriend and I had was great. The gentleman, who helped us was Levi. He was amazing at his job. He was able to answer all our questions and concerns we had about the products that were being purchased. I want to publicly thank Levi and apologize for doubting my downloads. They all came in the next day, so again thank you and I am sorry.Blessings...Shileatha

POVLY had the best customer services for everybody.We have a sincerely appreciate & want blessing for him.

I had an issue with the camera on my phone and spent over an hour speaking with Apple customer service for a problem they couldn’t fix! They had no knowledge of what to do. Paul at this Verizon location helped me out and saved me hours of time!! He fixed my camera and helped me with a liquid screen cover. There was no line at all. Great customer service!

I was met with excellent customer service by Leela. She helped me resolve a issue with my phone bill. She also gave me advice on what to do if it happens again in the future. She made my day.

Leela was awesome! She stayed with me and helped me to the end. She had a great attitude. I’m extremely satisfied!

I really appreciate Paul’s customer service & how he helped with what I need today. He went above and beyond & explained everything very clear. Great service!

Leela was awesome with her help on getting my phone set up even though she was all by herself her efforts and hospitality made it a 5 star experience

We received really good set up for four cell phone lines. The location was clean and they took care of us right away. They are also very knowledgeable on all cell phones.

This store has great customer service. Explained all of the details. Helped setup the phone and accessories very quickly. Made the experience easy. The store is clean and sanitized.

Paul was very helpful and friendly without being over bearing on the sales end. Appreciate the time he spent

Amazing customer service and super knowledgeable about my offerings! Efficient and assisted with setting up my new devices!

Had a great experience. The sales associate was so helpful and knowledgeable

Leela was professional, efficient and friendly...that’s what customer service looks like!

Guys that work here are so helpful. And patient. Have been coming to this store for a couple years whenI need new screen saver, finally upgraded to a new phone today. Didn’t try to sell anything other than what I wanted. Did I mention they’re patient? 😊 and they’re usually not busy!!

Levi is awesome. Serious pro and super nice.

Paul was extremely helpful and made the experience super easy and efficient.

Great experience. Wonderful and patient staff.

My local Verizon Spot in Huntington Beach is great. Helpful and intelligent staff are 1st rate at walking you through the experience of purchasing the latest technology. No pressure purchasing for your needs.Recommend 100%

Paul was outstanding! He stayed until past the closing hours of the store to help add my fiancee to my plan. We also ended up getting 2 Samsung 10+ phones with cases and screen protector while there. Truly exceptional customer service. Would highly recommend going and asking for Paul.

Paul was great and worked me through upgrading quickly. He answered all my questions and was very friendly and helpful. Thanks Paul!

Andrew was patient and awesome. Im technologically illiterate on purpose, he was wonderful to take the time and set me up with a new phone. Thank you!!!

Wonderful experience. Levi was a great help, polite and friendly. He worked to get us the best deal on our phones, and on our monthly bill.

Great customer service, friendly and fast service.

I had such a great experience with Paul at this store. He was patient, answered all my questions, and worked quickly and efficiently to get me my new phone and get me out the door.

Service was fast but they would not put a screen protector on a brand new $1,500 phone

Levi (at Huntington Beach store, near Garfield) is extremely helpful. I also saw how patient he was and the time he spent with an older gentleman (retired Navy serviceman).

I enjoy this location l live with in a quarter mile from another Verizon and i will drive an extra 10 lights for better service thank you 🙏🏻

Completely misleading. Said they didnt do hard inquiry on credit. They ran it twice and wiped out my credit. Repoted fraud and they sent letter to correct. Still credit dropped 17 points. The said free phones, first bill had both phones being billed on monthly bill Said it takes months for credit to show up. Tried to bill me $205 first bill. Bill is supposed to be $85. Avoid at all cost.Go to metro PCs $40 per line unlimited.

Please be careful while checking out with a new phone. When I went on April 14, 2018, I was scammed into buying a $50 screen protector and a $50 case. The representative helping us, Levi, made it seem like the case and screen protector were free with the phone. When we went to pay the bill I had to sign twice to checkout. This was odd so I asked what the separate fees were for. He explained and said that they were service fees and the cost for the case and screen protector. I soon began to realize that we were being scammed into buying more than we needed and asked for. He tried to fight it and wouldnt take it off the bill. After a relentless argument I managed to get a refund for the $100 I got scammed into buying. Since then we have yet to receive the refund via our credit card company and will be filing an extended report to Verizon revolving around how we got scammed and straight up lied to at the Verizon Victra Store.

If I could put zero stars, I would. I went into this store yesterday morning (2/6/17) a little after it opened with a new iPhone 7 I had gotten for my birthday. I was greeted by an employee with no name tag. I was told I needed to activate my phone (at the time I didnt know exactly what this meant, Im not very phone savvy), so I asked the employee about activating my phone. He immediately asked me, Where did you get it? I assumed I needed to know the store I got it from, so I asked if I needed to activate the phone at the location it was purchased. He replies with, No, but whered you get it? I was very confused, and felt like this employee was insinuating I stole the phone. I explained I got it for my birthday on Sunday and had no idea where it was purchased from.He eventually did begrudgingly take a look at my phone, poking around on it and doing things he failed to explain to me. He seemed irritated and annoyed with me, wouldnt look at me or speak to me. The only time he did say anything was at another employee when she came in from the back, and he asked her if she got the coffee. When I spoke up and asked what he was doing with my phone, he explained it to me in a mumbling voice that I couldnt hear. He was interrupted by the other employee when she was asking why two other customers phones werent working, and he immediately said they had viruses on their phones without even inspecting them. I finally asked if this was something I could do at home, and when he said yes, I promptly gathered everything and left to a much better Verizon location.I only went to this location because it was open an hour earlier than the other Verizon locations, but I will never return to this location because of this employees poor etiquette and their apparent lack of knowledge for the devices theyre supposed to be able to help with and sell. I will gladly wait the extra hour for the several other better locations to open to conduct my business with Verizon.

If I want to buy something they sure are helpful. But if I have questions about my own plan or anything about my billing/device itself these guys DONT HAVE A SINGLE CLUE!!!TERRIBLE CUSTOMER SERVICE!!!NEVER COMING HERE AGAIN!!’

Paul was very professional and gave me so much information. Very good service

I came into this store on my lunch hour. My phone would not hold a charge.The guy told me they would try to charge it for me, but, if they could not get my phone working, I could use my husbands upgrade and get a new phone.My phone is only 13 months old. I did not want a new one. I thought phones should last longer that 13 months. He said my phone was an older model and that its like a computer, after a year they some times dont work.Really!I left my phone with them for about 4 hours, I returned at the end of my work shift about 7:15pm. They said it only charged 20% and then they took it off the charger and it lost 1/2 of power and was now at only 10%.They said I needed a new phone. I asked them to put it back into my case. That I was going to try to back up by pictures. That I have not had any service from them and I was going to switch to Sprint and toss my phone in the ocean.They let me walk out! Lost my bis forever!On my way home I went into the Verizon store in the La Habra Marketplace.What a difference people can make.This store understood my concerns. and spent less than an hour and fixed my phone. I had a million apps running in the back round and had never updated my phone. That was all my phone needed.The team at La Habra cared about me and taking good care of a customer.Not just selling phones!

Had the best experience with Christian! He went above and beyond my expectations. Not only professional but took the time to help me get exactly what I wanted. Dont be fooled by the bad reviews about this place. I will be a lifetime customer for this store. Would 100% reccomend to all people looking to buy a new phone.

DONT GO HERE. This store is the most UN-professional place representing Verizon. It is NOT a true Verizon representative DONT GO HERE. Go ONLY to a corporate office. A corporate complaint has been filed.Only go to a TRUE corporate owned store. They will help you out. Go to corporate store up the road at Beach and Heil if you are in this area.16401 Beach Blvd, Huntington Beach, CAINCEDENT: I was on the phone while my wife was at this store. I cant believe how rude he was being to her. I could hear the whole conversation. My wife is the sweetest person in the world and she was being talked to like she was a demon. Once he realized she was not going to make a purchase, he started to order her out of the store.

Great customer service. Got a new screen protector and was out on 10 minutes.

I had a great experience working with Alden. I had a major problem with voice mail and we spent almost 2 hours working with Verizon tech support trying to resolve the problem. Alden was very courteous and patient while we tried to correct the problem. I highly recommend this Verizon Premium Retailer.

Great service. Go see Cameron, hell do everything he can to help you.

STRAIGHT UP THIEVES WORK HERE. DO NOT SHOP HERE. THEY WILL LIE RIGHT TO YOUR FACE AND AND TAKE YOUR MONEY. I wish I wouldve read the reviews before going to this store. When I went in, they told me if I upgraded that day, they would eat the remaining cost that I owed on the phone. Theyd even throw in a case and screen protector for me. I agreed and when I got home, there were TWO charges on my account, not one. I only swiped my debit card one time yet some how I had 2 charges. Why? Because they still charged me the remaining cost that I owed on the phone.When I called them, they told me that they set me up with a better deal where I traded my phone into the store for store credit instead of eating the cost like they said they would and thats why I was able to get the accessories, even though they said Well throw in a case and screen protector as if it was on the house. I didnt even choose the accessories, they chose for me and charged me $60 for a screen protector I can get for $3.99 on amazon. After calling them several times, theyve told me 3 or 4 different stories now.When I called the actual Verizon, they told me stores cant decide to eat the remaining cost on a phone. SO I WAS STRAIGHT UP LIED TO. They told me to stay away from stores and deal with them directly in the future. I will never step foot in a verizon store again after this. Ill be reporting to the BBB & yelp as well.

This is literally the worst experience Ive ever had getting a phone, and Ive sold phones for Verizon 3rd party before. I was blatantly lied to by Bobbie saying that no changes were made to my account (changed my insurance plan) and that the activation fee could be used towards accessories (turns out I was charged full price for the case and another undisclosed fee of $20 with no credits), and to top it all off he lied to me on the phone saying they had the one I want when I called, then 5 minutes later when I got there turns out they didnt and had to get it from another store. I specifically stated when I walked in I wanted no changes to my account, period. I was harassed constantly to change my plan. He then wanted me to rate him from 1-10 on a paper before he finished the transaction, while he watched me. I told him no, Im not comfortable with that. He then said I had to do it. I repeated no, I wouldnt, and then afterwards told him I wanted to circle 1 for my rating. That never happened. I will be contacting the BBB about the shady business and false advertising practices of this premium retailer, as well as Verizon directly.

Had a huge problem with being overcharged on our account for fees that were not disclose to my husband and I. My husband went into the location and spoke to the manger who was extremely apologetic and refunded the fees. Even though this was a bit of a inconvenience we are very happy with the outcome and the fact that they did right by there costumers.

Terrible follow through AFTER you buy the phone. Said they transferred data from my wifes old phone to her new one! NOT!! ALL her CALENDAR IS GONE PLUS THE NEW PHONE DOESNT WORK!!! Cannot make or receive calls. Verizon needs to remove them from their list. We could go on and on.

This place is an absolute SCAM! I was told so many lies and unfortunately once you sign the contract, there isnt much you can do about it. DO NOT GO HERE! Go to a real Verizon store. Even the Verizon store will tell you to stay away from these authorized retailers. Benefit from my mistake.

Paul was an immense help to me to pick out the phone that was right for me

By far the worst experience I have ever had at any verizon store, and my family and I have been with verizon for over 10 years. I have never had a bad experience with verizon during the decade, until now. It was the a true misfortune I walked into the store and I will never make a mistake of going to a verizon store not even associated with corporate verizon. This store has scam sales people and managers. I purchased my phone in march from Ali. I remember that day being sketchy in the first place when he said I HAVE to pay for accessories when purchasing a phone and tried to cover my receipt with a paper on top of it. Called him out and returned some of the accessories. Fast forward now, I dropped my phone in the ocean and contacted verizon to ask how much for a new one with my insurance, they said I never purchased it! And that i will have to pay $500 for the remaining balance on my phone cause i was on a payment plan! First of all, my dad pays for the bill so I did not know this the entire time. when i spoke to Ali I made sure that my dad cannot pay for my phone only the usage and now i find out he has been paying for both?! I also told him i wanted insurance cause he said it was only a couple bucks a month which is nothing and i know i have a tendency to lose phones. So much more bull happened and i called their store to tell them my story. Literally the most uninformed girl picked up the phone and said nothing for at least minute, i had to ask if she was still on the line. she should NEVER ever pick up the phone again if she doesnt know anything about anything.sh said she would have somebody call me back in 2 hours and it has been 24 hours with no call? Great customer service guys.....

Liked the service. I received. Super

They lied to me in order to get me to buy a phone and now Verizon wont do anything because it wasnt one of their real stores! I never write reviews but I had to warn future costumers. This place is a scam!

OK, but staff slow to acknowledge customers and not as helpful as they should be. They didnt seem really interested in making a sale.

Change of phone number. Very efficient

My stepson purchased an iPhone here on 1-24-2015. My account shows TWO transactions that day - a contract with a FORGED signature for a Motorola Maxx on my account. They tried to duplicate his signature, but didnt get it right - obvious forgery. Sequential transaction numbers.Reported to Verizon security.

Very helpful and friendly! Took the time to transfer everything over from my old phone as well.

Thx to the guy@night that helped me.

Thank you for all the help

Really pushy. But the best customer service.

Quick and easy process.

Joshua helped me and didnt try to upgrade me .He said to wait and I am glad I did because my phone was stolen last night. I am going in this morning to get a new phone . Kept his card . I hope he is there so I can thank him.

Dont trust the staff, Ali....only looking to pad their pockets! They lost my purchase of a $600 phone because of greed and deception. The only reason there is 1 star is so I could actually post this. Alden was not that great either...when I first entered the store the words out of his mouth was, looking to upgrade?

Closed early, refused to accept payment with a smirk.

Scam! Go to a real Verizon not this franchise location. I was over charged and given things I didnt want and could not return due to packaging they did not give me. Dont use this location.

Friendly staff.

Love this store!

Service was very good