I’ve been renting storage at the McFadden location & the staff is amazing! Jasmine & Isack are so helpful! My stuff is safe & I’ve never had any problems with my unit!

I have been renting a storage for over 12 years. Extra Space Storage is my 3rd and final location. There facility is clean, convenient, and prices are reasonable. Isaac is friendly,, professional, and always eager to help me whenever I need it.Extra Space Storage has fantastic hours of operation. I would recommend it to everyone.

Jasmine the manager at extra space storage is very professional and helpful takes time with your needs she goes out of her way to help I feel good about storing my stuff there

Looking for storage space? The have it! Easy online booking and near the highway ramp. :-)

I had an amazing experience here. No one like to have to do paperwork or look at units but Keith really helped me out and took the time to even walk me to my future unit. Very friendlyKind and answered any and all questions that I had. I would recommend going with him if you ever need help!Thanks Keith

Great Service!! Christine and Jasmine made the entire experience of renting space so easy. The place is so clean, temperature controlled and they provide plenty of roll carts. They also have a dumpster for you to easily dispose of things you dont want. I highly recommend Extra Space if you need storage either long or short term. This is the third time that my family has used their facility in Huntington Beach. Thanks Christine and Jasmine for all your help!!😁

Yes I gave this place five stars becauseI have been to enter selfstorage units and they straight sucked. And your manager Jasmine is exceptionally awesome. She is very kind polite and very well spoken. I feel comfortable storing my stuff here because of her. Thank you for your service have a great day.

Jasmin and Isaac are very nice people, very helpful and do there jobs very well.

Very friendly staffThey know what they doIsaac is the best

Office Manager was awesome! Kept me informed of when a unit opened up that I needed. Very professional, great location just off the 405 and inside units are all climate controlled. Safe, secure, offers packing supplies. Very pleased. Easy online application. Touchless.

Isaac was incredibly helpful and knowledgeable about the rental process and quickly helped me narrow down my search for the perfect unit. His customer service, as well as Jasmines was five-star and highly recommend this facility.

Jasmine and Isaac are really amazing!!! They helped me transfer to a smaller unit to help me save money. They answered all my questions and concerns. This is the best place for self storage!

This place is great . They have clean facilities and the storage is secure. The managers keep the place clean and patrol the grounds often to keep it secure . I have been renting here for a couple of years now and I can say that Im satisfied with my overall experience. I hope they can extend the hours beyond 530 - 6 because sometimes there are things I need to take care of at the office like pay bill or get access to account and change pin. Other than that one request, great place, I highly recommend renting here .

Nice Facility. Knowledgable Staff. Great Store Manager. Very Helpful. Highly Recommended.

It also is a Wonderful experience coming to this storage location- Isaac has been Wonderful in helping me- I am a senior citizen & not to many people take the time to help us old ladies!!!

I have never used self storage before so I had a lot of questions when I called today and the guy I talked to was very patient, knowledgeable and made it easy for me to understand more about self storage. Five stars!

Great experience!! Professional and friendly staff - so easy to rent a new space.

Isaac was wonderful helping me rent the storage. Great customer service!

I like the staff here.They are always available to help me.Timothy Bruno

Christine was amazing and so incredibly helpful and accommodating! Weve used this location multiple times and each time it exceeds our expectations. Thank you Christine and Extra Storage!

Isaac helped me right before he was leaving. He was nice enough to stay and make sure I was set to move in before he had to head out. Thank you Isaac!

Jasmine was very helpful, knowledgeable and had a great attitude and smile.

Quick, extremely friendly and accommodating, great people great service. Good price! Month to month terms. Jasmine was awesome!

Came into the store today and Spoke with Jasmine about renting a unit and she was absolutely the best.She knew her stuff and was very helpful and made everything super easy.I would definitely recommend this location.

This is the second time I revise this review and I have to say my experience with Extra Space Storage just keeps getting better and better. The site manager Jasmine and her assistant manager Isaac are settting the standard for customer service. One of the main reasons I continue stay here is the safety and the security I have with those two watching over my units. I recently left the lock off of one of my units and Isaacs keem eye noticed and he went ahead and secured it for me and immediately andcalled to make me aware . Thats next level considering they have 400-plus units. Do yourself a favor and dont look any further this is the place for you.

I have had my unit since 2016. This particular Extra Space Storage has always appeared clean when Ive been there. The staff here is always helpful and if theres a problem, they will do their best to get it resolved. Christine is especially helpful, from finding the returned package with my new keys in it to resolving the issue I had with the new website (the website is another story - the corporation should have left that alone!) AFTER I spent 2 days trying to make my payment (Extra Spaces internet was not working properly) and THREE phone calls to customer service today, wasting about 30-45 minutes, I finally called my Extra Space directly and CHRISTY SOLVED THE PROBLEM WITHIN 5 MINUTES!!

Great service. The space was clean. Rental options were explained very thoroughly.

Absolutely amazing customer service from Christine! We arrived after office hours and realized we didn’t have the right lock for the unit but upon opening the door, saw that there was a brand new cylinder lock set waiting for us. She has made and otherwise stressful experience so much easier and I am extremely appreciative.

Great experience renting with Extra Space Storage on McFadden. Had my doubts since previous experiences with other storage companies couldnt/wouldnt delivery on thier specials/agreements. I found that both Christine and Jasmine of the front office were absolutely awesome. Attentive, friendly, informative, welcoming and pleasant to talk with during my term. Truly professionals at thier craft. Thank you and I would recommend this location to anyone.

They helped me when I lost my code, didnt know the last name on contract.(I had someone else rent for me. No I.D.) When my card was incorrect, they took away late fees. They work with you. Not against you. Great hours. Very friendly.

The location is perfect for meI was impressed with Jasmines professionalism. She was very friendly and helpful. The facility is clean and well lit.

I came here in October 2021 and the place has really improved! There are nice people in the office helping out and things are looking really clean. I think they have new paint and new doors so everything here seems to be working well, only thing i think could be improved is if they had more carts but if you go at the right time of day you can usually find one if you need it. I was helped by someone named Isaac there who was very professional and helped me out. Thanks for a great location and looking forward to renting here as a continuous customer.5 stars

Fast and friendly service.

Im not one to 5 star anything! Y its funny that Im so pleased with storage. The price isnt great but the service made the $ seemed with it jazz my helper DID just THAT. HELPED me. At that moment heard what I needed and heard also that( I didnt ) no what I needed !! I was in hurry knew nothing and she even saved me $ it was really nice to get a person at her job knowing it caring bout another and helping her employer all in a days work its what the work force is all bout I ran construction 40 years ago but I employed 8 men and its not easy trusting your business on another with Jazz extra storage can give her a raise and take vacation come back and NOT lost ANY. And no complaints IM SURE THANKS JAZZ for making this month a safe one for me so easily u got me through a very unpleasant event

From day 1vthe staff at extra space storage are group of people theyve been nothing but kind polite conciderate and vry helpful and i have no complaints and im glad i chose extra space strge

Thanks so much Christine. She is awesome. Wow ! What great customer service. I recommend this place big time. Thanks again to Christine.

Unfortunately this is the first time (and hopefully last time) I write a negative review. My company has over 15 storage units across the US & Canada, and due to the pandemic, weve decided to consolidate some of these units to save some money. So a few weeks ago, I found this Extra Space property, by phone and email the Manager was pleasant and very helpful. He helped me open the unit over the phone. So I flew to San Francisco to pick-up our equipment, close that unit in SF and drive the 7 hours to LA. I even called that same morning to ensure the gate code was working, I was told that I had the right number and all would be good. Got to the property at 630PM on Saturday and the gates opened, but the elevator did not allow me to get to my unit (you have to punch in the same gate code in the elevator) Tried several times and tried the other elevator. I knew with Extra Space that their offices are closed on Sunday, and was leaving on a Monday morning flight. So I took the decision to drive to our closest unit in Las Vegas (another 4 hour drive) to drop off the SF equipment.Left a message and email to the manager. You would think that first thing on Monday he would call - he did not. On Monday at 2PM local time, I decided to call the manager. He was rude and adamant that everything worked well. I told him that it did not for me and even had a video. Of course he did not believe me and blamed me for doing something wrong. At least I got a refund.The point is, customer service or the lack of it. Prior to opening the unit the Manager was pleasant and extremely helpful. As soon as he got me to open the unit and got my money, that same manager changed, and worse was not helpful at all after my issue that was stated above.During these difficult times, hospitality and customer service should be not only standard practice but reinforced. With this manager he does not seem to care.Just be extremely cautious. I have several units with Extra Space and Im extremely happy with all the others, this one is simply a bad apple.

Clean and well lit. Open until 10pm. I scored a super inexpensive unit on black Friday thats perfect for my stuff.

Well the girls the at storage office are so awesome I would say take a look at this until if you looking storage.

I have had a unit here for eight months in the remaining months of not needing a unit Jasmine and Christine have been the caretakers for the facility who I’ve corresponded with they have done an exceptional job to make sure all of my needs were met and they have communicated with me about anything regarding my unit I rate this five ⭐️⭐️⭐️⭐️⭐️stars and I hope that anybody who is interested in a cost effetely price point for a storage unit would come here and take advantage of the good business being run here. Its safe and it is well cared for.?

UPDATE EDIT (03/18/20): **This location of Extra Space Storage is awesome! After having opened up 2 units for my parents, I decided to open up a smaller unit for myself. Christian was very helpful in giving me options for different unit sizes and offered to show them to me. Luckily, the first one was the right fit! Due to my great experience before with opening up units for my parents, I went here right away to open up mine. Thanks Christian and Max for your excellent and friendly customer service!**Thank you Sara and Max for the awesome customer service! My father and I came in early afternoon to inquire about storage unit availability, sizing, and pricing. Sara was kind enough to take us on a tour of a unit that fit our needs, even though we werent ready to commit. We left with a reservation/hold on a storage unit while we went to check out other locations and prices. In the end, we were back the same day, late in the afternoon! This time Max helped us out and answered a few more questions before getting us set up with the storage unit (with no hassles). Besides the great location and facilities, Sara and Maxs friendly attitudes is what sealed the deal in deciding to go with Extra Space Storage over other storage companies. Thank you so much!

This Extra Space storage is absolutely the best. Sara is honestly the best associate I’ve ever dealt with at a storage location and I know because I travel a lot. She’s very friendly and enthusiastic about making your experience really welcoming and pleasant. I used them only for a month and it was a wonderful experience for me since I was only in need of them for a short time since where I was moving wasn’t far. If I ever need a storage unit again I will definitely go back to them because everyone here were absolutely friendly and kind. Best experience I’ve ever had an Extra Space Storage. Please consider them for all your moving or travelling needs.

MAXX took great care of us after a recent issue with a different location. He explained everything to us and walked us around as well.Lots of carts, safe and EXCELLENT Service.Thank you for taking some stress off our shoulders.

Needed a last minute storage unit and found a web special that fit the bill here. Bring your own lock if you don’t want to pay $18 there. Good place to store your belongings. Peace out.

Jasmine was very patient and helpful as she walked us through the options.

I have a good time at this location they are always helpful . The place is very clean thats like they are always cleaning here

Cleaned well, all accesses are well monitored. Felt relatively safe for an older facility.

Christian and Manager Max provided us with kind professional service for our storage needs at a convenient location and at a reasonable price. Indoor units provide additional protection from elements = nice! We recommend this Extra Storage at McFadden and will return for future storage needs.

Isaac was very friendly and professional!

I recently rented a unit and i had the most friendly called from the employeee at extra space storage he help me in any way to get setlle down my needs i very happy to be their coustomer i trully recomended.

It was an easy process from beginning to end. Felt taken care of, found the best space and price for what I needed here.

Very wonderful experience, Christine and jasmine were very helpful.

Sean was very helpful. Definitely recommend this place !

Convenient location for me. Good hours allowing access began after work. Friendly staff available on site. Clean and secure building.

This place is awesome! Sara was extremely helpful and helped make my experience go smoothly and comfortable especially being a female going into the process alone. Can’t thank her enough! And the units are nice and clean, very secure and makes me feel even more comfortable having my belongings in there . Definitely would recommend it to anyone

Max is the man he will totally take care of you. Today I am vacating my storage after a year-and-a-half and couldnt be happier with the facilities and service of the employees on the grounds.

Great facilitySecure and clean with accommodating hours.6am till 10pm access to your unit.

Max Flores is great to work with. Made the process of leasing a unit so easy. Done in less than 15 minutes. Friendly and helpful.

Im not surprised Extra Storage has a high rating. I concur with all of the positive people. The entire staff is amazing...kudos to Felix the manager. The process is simple; prices are great w/o hidden cost; the grounds were clean. I will definitely recommend this Extra Storage.

Came to this location and met with Max. He honestly went above and beyond to accommodate my situation and held my storage longer than they normally do. He had to keep updating my move in ..in the system which is extra time and work on his part. My parents have a storage unit here too and always get the best customer service from Max! Plus I got a super low rate for my 10x10 than anywhere else within a 25 mile radius. I’m super happy and finally got my storage unit after looking for months! Super clean and definitely recommend coming here! Thanks max!

Great customer serviceMax was an awesome assistance Im very pleased with his service and thankful .

Ive been at this location for over ten years. The location is fantastic. The whole property is very clean, physically designed well and I never a problem with parking to load & unload. Very friendly employees who go out of their way to to be very helpful. Im very happy at this location!

Great experience! Everyone we talked to on the phone was so friendly and helpful. Christian was the person who helped us rent our unit and he was super helpful and so nice.

My experience at the Public Storage on McFadden in Huntington Beach has been great!Clint has always been a tremendous help with anything I’ve needed! He has always been so friendly! I’m very pleased to have my things in a safe place and so close to my home!Shelly Darling

This is my first time renting a storage unit. I started by researching various places online, but then I remembered driving by this place a year ago after reading some positive reviews, and was able to find it online again because of its location near the 405 fwy.I called the corporate office for some information, made an appointment with May and drove over there. May was so friendly, helpful and efficient. She showed me how to get around and use the elevator, pointed out the security features and answered all my questions. She even offered me a step stool someone had left in order to stack my boxes.My mind ticked off great location, excellent service, reasonable price, redundant security, easy access, month-to-month contract. I decided right then and there to sign up without looking at any other place.May also gave me the special price listed on the website. I like the fact that this company posts its prices, while with other places, you have to call for a quote.Today, I went in through the gate after office hours to practice going in through the back door. Another long-term renter was there and he went through the security procedure again. So Im going add that to my pluses: there are friendly renters here.

Max was great on assisting me with picking the correct unit to fit my needs and requirements. The whole team over the location where very helpful even when it comes to moving out of the storage unit!Definitely recommended for their customers care and support.Great job Max !

This is the 3rd time I have needed storage space and it was a no brainier to go back to extra space storage and Felix Starks. The other two times I rented from him I received the best customer service Ive ever had. several times he stayed late to help me out and went the extra mile for me like nobody else has done before..I highly recommend Felix personally and extra space storage.

I have referred 5 people including my Mom, to store their stuff with these safe & reliable guys!! As a long time client of Extra Space in Huntington Beach I can rate them as THE NICEST & Best Customer Service in my experience with past storage facilities. MAX the Manager is super cool & also fast! Love this place!!

Sara was amazing! She was quick and efficient. She was very knowledgeable about the spaces and size of the units. Definitely come here if you need some storage space.

We kept our stuff here for 3,5 years. Place is great, clean, staff friendly. Everything is easy accessible. Awesome!!!

The facility is clean, and well maintained. They have good security measures to keep your stuff safe. The staff are friendly, and courteous.

I had the pleasure of doing business with a gentleman by the name of Felix, he was very helpful and kind. He assisted both my friend and I in two states at one time!! People like him are very valuable to a company and should not be overlooked. I was able to go on with my day, knowing that Felix solved our problems and I had nothing to worry about. Thank you so much !!!!

Very nice people that work there, definitely recommending this storage for future times !

The service here was great but the units are all open at the top and that is a fire safety concerns because of the opening the fire can breath and spread rapidly and the thought is scary but they provide insurance that is higher then other facilities but Max the customer service representative was 5 star customer service provider. But the units are very poorly managed and I could do better carpenter work then whoever is doing now and the walls are even half unscrewed. I have a video of it because Im going to fix it myself. You tube is a blessing in this country along with cameras. But the units are Great in size and if you have recycling because your consideration for the environment this is a Great place because its has SSOoO much space. I think I will be a Long time customer here at EXTRA Space Storage!If interested in hiring maintenance I would be happy to fill out an application for your company. Please feel free to contact me. Thank you.

Customer service...Christian went out of his way to help me...very friendly and answered all my questions...place is very clean and secure..

The service was friendly, professional and very clear explaining everything. I will definately recommend this facility. Thank you James for guiding us through this rental. Really appreciate you. Patricia

I want to thank Sara at Extra Space Storage for all her help! Moving back from another county has been so stressful for me and I’m glad that choosing a storage unit location didn’t have to add to that. Sara was so pleasant to talk to and made the whole signup process as painless as possible. Also, thanks for giving me a tour of two different unit sizes so I could find one that suited my needs. Thank you again Sara! Would definitely recommend this Extra Space Storage location! 👍🏼

I was moving out my storage unit today and the Store Manager, Max, was amazing. Great attitude and excellent Customer Service. He went above and beyond to help me. I would highly recommend this location.

Max and Sarah were very friendly and helpful with remote rental which is very convenient. They saved my a lot of time and money. They are the best

I just moved to the area and needed to put half of my belongings in storage. Felix and Brian are terrific. I got a great phone call after I signed up online when I got my first months discount. When I arrived I thought I would need a bigger unit, but they personally showed me a smaller unit and how much stuff I could fit into it, saving me 50%. They are both very nice and accommodating. They were able to get me close to the elevator since I am having to do some of the moving by myself. I would highly recommend this place and if you happen to have your own Master lock they will even allow you to use it. Great job!

I made my initial reservation online and spoke to a very helpful and nice customer service agent who was able to help me determine the right size unit for my move. They were able to find me that unit at a nearby location and took down some brief information to hold the reservation and that was it. About an hour later I received a call from the location to ask if I had any questions and to find out when a good time would be for me to come in and take care of the paperwork and get set up with my storage unit. We set a time and upon arrival everything was quick and efficient. The unit was clean, there is a light you can turn off and on in the unit and mine even has drive up access- beautiful! The location has very good security and is easy to find.However, I was most impressed with the two gentlemen who were working there, Felix and the Manager, Brian. They both went way out of their way to make sure I was taken care of, answered all of my questions and were happy to help me pick out a couple of items that I needed. They were happy and very professional. Its the employees who make the company and this company is lucky to have both of these guys.I highly recommend checking this place out and Im sure youll be impressed too.

My experience with Christian was excellent. I contacted them on line and Christian followed up with a phone call. He was very friendly and helpful. The unit was very clean.

Being a storage Aficionado....... my experience here at this facility has me convinced that customer service is not dead. Understanding that a manager has a fine line to walk with giving the customer what they want and protecting their current customers and their belongings. Renters must remember that, and think of the people running that establishment not just MEMEMEMEME!!!! There are other people just as important as You!!! JASMINE GARCIA, the current manager has the difficult task of making everyone smile, a tough job and she has displayed to me the ability to walk that line and I hope that you will let her and her team meet your storage needs while helping her manage her large facility and YOUR stuff!!! Its a two way street, so be helpful and her team will reciprocate in Kind !!!

This is my first time leasing a storage unit. My experience has been fantastic! Brian and Felix made the leasing process very easy. They both were extremely professional and friendly and made my move so much easier!Now 10 months later, I finally moved to a new condo and was able to take me things out of storage. Again, Brian and Felix made the moving process even easier! I am very happy with my time using Extra Space Storage...especially Brian and Felixs store. I highly recommend this company to store anything!! You will be as happy as I am!

Glad I chose this location and facility.Best prices we found compared to all others around.Very friendly and helpful in finding the right storage size we needed.Clean and easy to access.I would highly recommend Extra Space Storage.

Great place. Nice and helpful!

Professionalism at its best! Researched online, they provided me with how the process works. Called me in less than 5 minutes and welcomed me to the facility upon arrival. No hidden fees and made sure all my questions were answered. New to the area, Christian not only onboarded me with my new unit but gave me some local tips and hotspots to check out welcoming me to the neighborhood. Entire staff was a pleasure to work with and very secured site!

Felix and Lexxa are so awesome. They helped a great deal. I made my reservation yesterday and got a call as soon as they opened. Felix showed me my unit and it was love at first site. Nothing but great vibes from them both.

I came here today and was greeted with friendly smiles and great vibes. Very professional atmosphere and great help. Very welcoming. I recommend this place.

Ive been with this facility for several years now and have always had good customer service. The employees are helpful and take extra time to help you with questions or billing or whatever you need. I always get a friendly voice on the phone, and in person the are friendly too! You wont go wrong if you rent from this company, and especially this location, because they have taken care of my stuff for years, with no problems. Thank you very much Extra Space Storage! Nick and Brian are wonderful!!!

Lexxa is perfect. Very patient and kind beautiful girl. Spent a lot of time with me and gave me great service and peace of mind.. Thank you so much for everything!!

I give this a five because Brian is spectacular....very friendly, efficient, and attentive. I found a free 1 month promo which is a great deal, especially with month to month commitments! Two entrances to load or unload, several carts available, elevator access, easy to park and carry to/from unit. Storage facility is open daily and sells locks and shipping needs....State of the art computers for your paperwork is a nice plus!! Lastly, the location is right 0ff the 405 so very easy to access. Thanks for the great service Brian!!!!

Painless process and great location. Storage unit was clean and the staff was friendly. Prices were cheaper than public storage. Highly recommend it !

Great staff, thank you for all of your help Joaquin. I really appreciate you made everything smooth and easy process for the application and showing me around. Well time mannered, thank you gain.

The customer service is good but the security is a little inconvenient. You have to put your 8 digit code in at the gate plus at 2 different doors every trip up to your unit. In addition, the elevator closes way to quickly and crushs you along the way, not cool!

Max was awesome! He showed us two different 10x20 units (closer to the elevator the better), shared pros and cons and we got signed up in 5 minutes.

Moving is a huge, horrible task every time. So, if one thing can be simpler, its a big help. Renting my storage unit was simple and quick. Felix made the whole experience easy and as painless as possible. He helpfully allowed me to see a few units and choose the one best suited to my needs. He was helpful and knowledgable. The unit is just right for my needs, the price is quite good, and the access is excellent. I highly recommend this place to store your things.

Felix is AMAZING! He has be so helpful with all of our deliveries and does a fantastic job keeping the property in order. It has been a pleasure having my storage needs at Extra Storage.

Walked in on a busy Friday and Felix was extremely helpful and provided great customer service for everyone waiting. He was working alone and was able to handle each customer great! He showed us a unit that worked for our needs and made it a quick and easy process. Great location and great service at this Extra Space!

Max was really nice. He made it really easy for me to get my storage unit. Clean facility and easy to find.