These guys were very helpful. They did not have the speaker I was looking for but they did hook up several others to allow me to test them and even allowed me to borrow an AUX cable to test my music on several portable party speakers.The employees worked very quickly, I hate that my item wasnt in store so I could make my purchase with them.They did have a huge selection of speakers, dont get me wrong. I was looking for something kind of niche so it wasnt their fault at all.I appreciate that they trusted me and my knowledge of audio equipment enough to not hover while I tested things out. I will be returning to give them my business next time Im in town, they were actually pretty fun and very funny. I love a good sense of humor.

Friendly and knowledge employees, clean and spacious, yet packed with a large variety of products. Highly recommend. Ive purchased washer, dryer, fridge and laptop so far.

Think best buy, but a different color scheme with massage chairs. Fun place!

Went here to purchase a refrigerator for my garage when my old one quit working. I found a nice one for $850.00 that was on sale. It was not a name brand but the salesman was very knowledgeable about this particular item. It was a nice stainless steel with the French door style. While I waited for them to get it from the back I looked around I noticed their prices were really good compared to Best Buy. As I checked out the salesman told me about their credit card and interest free terms. Needless to say I got the card and the interest free. Salesman was polite and not pushy.

This is an amazing store. All of the employees from the Top Down are exceptional! They set the bar high! If youre looking for professional, efficient, and honest customer service, coupled with fair prices that cant be beat, then look no further! Special Thanks to Priestley Thomas!

Great store, really good prices and very helpful and knowledgeable employees. Ill definitely be back!

Customer service is excellant. Went to purchase washer/dryer and the rep who helped us was very knowledgeable and would recommend them.

The salesperson was very helpful. Help us find the best product in our budget.

Went to Best Buy first & they didnt have any gaming pcs. I was extremely impressed with the guys at Electronic Express. Found a perfect PC & my extras! They were great!!!!!!

We were greeted when we arrived. The employee asked what we were looking for I told her a refrigerator. She said Joel would be with us in a few minutes. So we look until we found what we wanted but nobody came to help us or even saying Ill be right with you. When we walked out the door there were 4 or 5 employees standing at the front behind the register and we and one other couple were all the customers in the store. So we went to Home Depot and bought a refrigerator. I have only been here once before but didnt have any problems. I purchased my mom couch here. We seen on Facebook where this might be a good place to buy a refrigerator in stock. But nobody offered to help us or acknowledge us until we were walking out the door.

The gentleman that helped us was so knowledgeable and kind. I will definitely recommend to all my friends.

I want to compliment the sales staff Adam. He was very helpful and answered all of the questions that I had. I also want to comment on the delivery team Zack and Robert. They knew what they were doing as far as set-up, were polite and more than willing to make sure that we were comfortable with the way the TVs worked.

Andrew and Tony the real mvps. Went to 3 other stores before this, no one knew what I needed. These two gave me it and knew immediately what I needed. Best place.

Probably one of the best experiences we have had buying an appliance! Tony at the Jones Valley location was super helpful and made the experience one of a kind! I recommend checking these guys out for your appliance and electronic needs!

Very helpful staff. A lot of selection with good price points.

From the moment I walked through the door we were acknowledged. The gentlemen who attended me is a print example of customer service and not being lazy. Oh and he knew what he was talking about unlike the blue and yellow box across town. If happily go purchase at this location again. Jacob rules🤘🏻👁️🤘🏻

Great choices, better than Best Buy.

Friendly staff, clean environment great prices.

Priestley was very knowledgeable and helpful. No one was pushy at all, and everyone was very nice. They carry several brands and prices are competitive.

We are new to the area and had a bad experience with trying to purchase a TV from a competitor (BB). We called and spoke with Dylan and he was very helpful. He pulled the TV we wanted and set it aside. The team at store was helpful, friendly, and efficient. I highly recommend them.

Josh at the Jones Valley Store in Huntsville, AL (unsure of last name, but tall, reddish-blonde hair) has assisted my husband and I with three separate purchases on different occasions. He is always super helpful and knowledgeable when assisting us. He goes the extra mile to make sure we have the product we need/want, and my husband and I look for him to help us at every visit. All around great place to shop with friendly people.

Found a good deal on a new tablet in stock. They have a lot more, including appliances.

Just purchased a laptop, and a printer from the Jones Valley location. Great customer service during my visits, showing me different model’s and explaining the difference between them. I’ll definitely shop here again.

Always love this place good prices for top brand electronics. Have gotten a lot electronics from this store and will be back. Go check them out be happy you did. Manager there help me our alot great service and after sale follow up.

My first experience in this store was horrible but I decided to give it another chance and got great customer service from the salesman named Charles in the Huntsville Alabama store on Carl T Jones answered all my questions, courteous, very attentive it was a pleasure doing business with him and I recommend him 100%. Everyone go see Charles you won’t be disappointed.

Very friendly people and willing to go the extra mile to help out the customer. This was basically the only place that I could find any stoves that had them in stock other than the really cheap (builder level) stoves. I will definitely shop here well into the future. Very nice store also. Lots of nice displays and most of all very knowledgeable staff. My hat is off to Tricia Knowles for all her help and professionalism.

Great friendly store and very handy. Lots of great products. Going to be a regular at this store.

The appliances themselves are good quality and reasonable pricing - but the customer service is severely lacking. There was a female employee woth an extremely tight shirt tied up to her belly button... There were several employees sitting at a desk with their feet propped up not helping anyone... We waited an hour or more just to get help to purchase pur appliances... The only person who spoke to us during that time was a man who said hello when we walked in the door.

This was excellent experience the customer service was really exceptional I will definitely make more purchases here.

Store desperately needed in south Huntsville with EXCELLENT customer service. Highly recommend.

Very knowledgeable staff. Clean store. Tons to choose from.

Josh is great to work with. Very knowledgeable and enthusiastic about his job. If you are in the Huntsville area go see these guys first!

I purchased a refrigerator from them in November and my ice machine stopped working. I called to try and get it repaired but it turns out they delivered the wrong refrigerator. I’ve spoken to 3 managers and nobody is trying to get me the refrigerator I paid for. I’ve asked for someone to have a manager with authority given me call call to no avail. I just want what I paid for. I’ve never been spoken to so rudely in my entire life. I will never do business with them again.Update: it’s been close to a month and nothing. I do not recommend this company to anyone. I’ve purchased 4 major appliances through them in the last year. The owner asked me to reach out via Facebook messenger and still nothing, after 3 weeks. I’ve called corporate 7times and still nothing. My next step is to contact an attorney because my correct item was stolen at this point. I just cannot believe the lack of professionalism. The manager told me they switched my refrigerator to help me out.

We have been struggling to find a nice fridge that is actually in stock since Covid-19. We had originally purchased a fridge from another store, unfortunately the fridge we ordered was unavailable for some time so we decided to look elsewhere. Electronic Express was the only store to have our fridge in stock at a good price and they were able to deliver it within less than a week! Sales guy Sean was great and the guys that delivered our fridge did a great job as well. They arrived within the time window and they were very careful not to dent the fridge or the walls. I would recommend shopping here and we will be back for sure!

I cant express my gratitude to Electronic Express and especially to Priestly (store manager). His expertise was extremely helpful and he went the extra mile to service us (we are not easy customers to deal with sometimes 😉). I highly recommend this business and this store in particular in Huntsville, Alabama. Itll now be one of our first stops when appliance/electronic shopping. Thank you Priestly and Shelby.

I was there window shopping for car stereo equipment. I noticed that some of the head units were not mounted properly in the display. Also noticed some head units in their stock were not mounted in the display at all. But other than that their storefront is very impressive with a wide selection of quality merchandise.

Good electronics store.

Priestly may be the most understanding salesman ever! In these times of crazy logistical issues he always keeps his cool🤔

Priestly took great care of us and provided the best customer service. He was very knowledgeable of the products which helped us in making our selection. We will definitely visit this store again for major appliance purchases.

Staff is very helpful and pleasant. Great to buy from a regional company with very competitive pricing, products, and service.

My girlfriend and I came in as a last resort after going to Lowes and Home Depot. They were out of stock of the washer and dryer we were looking for. Sean helped us and was everything youd want in a salesman. He was honest and candid in what he recommended and what he didnt. He got us hooked up with exactly what we wanted. I liked him so much I asked him about TVs and had a perfect one for us. Ill definitely start shopping here more often.

Excellent selection at great prices. Wait for their sales or check out the Open Box items. Some are great deals.They do work on commission, so keep that in mind when dealing with the salesperson. Most of them seemed to know their stuff.

Didnt have what I needed but had amazing customer support

Great place, great experience, great prices. Friendly and informative staff. Looked all over for a washer and found a great deal at Electronic Express. Call and spoke with Logan who was very very helpful. Thank you Logan and the Store Manager you guys are the best. Would definitely recommend.

Great price on item I purchase. Best price I found anywhere. The purchase was quick and easy. I would recommend to a friend.

Bought a gaming pc last night and the guy helping was awesome!!!! I think his name was Matthew. He answered all my questions and did the best he could do with these troubling times. Manager is very rude to employees, and doesnt seem to care. He might have been having a bad day, so I wont be quick to judge too harshly. Other than that it was great, Will go back again! :)))

UPDATE: They said this was forwarded to the district manager, however nothing was ever done to reconcile the situation. Expect this store to do the always do the bare minimum.Do not be fooled by this stores high average review score of 4+ stars. If you take a look at the reviews, all of the 5 star reviews are from a year ago or greater. The majority of the recent review are 3 stars or less, with most being 1 star. This store has become a horrible place to shop.I have never experienced worse customer service then I received at this store. I purchased all new kitchen appliances along with a washer and dryer from this store and had so many problems that I would have gladly paid an extra $500 and purchased my appliances somewhere else to not have deal with the awful customer experience at this store.During the course of order my appliances I was lied to about the availability of products multiple times. This resulted in me wasting hours of my time on the phone and waiting around the store for the employees to try to find the appliances in stock. I had to change the appliances I was getting multiple times because the employees continuously sold me out of stock products. When I finally did receive my appliances I was given floor models that have dents and scratches all over. And what did they do to make up for all of this? They just gave me $100 off for the floor models. I spent $4,000 on these new appliances, and instead of new appliances I got worn out, beaten up, scratched up, secondhand appliances and still paid $3800. This store will do ABSOLUTELY NOTHING to help you if you have any issues with your products or purchase. It has been almost 2 months since I purchased these appliances and I am STILL wasting my time trying to get the broken appliances I was sold as new repaired. If you think the prices at Electronic Express are good please realize, the reason they have low prices is because they have some of the worst customer service in any franchise store. You get what you pay for and at Electronic Express you are paying to be treated as an ANNOYANCE, not a CUSTOMER. A final word of advice, if you are making a large purchase, please go anywhere else, spend the extra $200 and get your appliances from a store that will treat you with respect.

We looked for a couple of weeks for the dishwasher we finally bought. No one had one. Priestley went out of his way to find it for us. We appreciate the friently, professional attitude he had when working with us.

Good selection. Better than Best Buy in my opinion. Competitive pricing. Staff is always quite helpful.

Excellant service from Shelby

Guys..the delivery experience was horrid. Sales team was very nice and professional though, so I gave 2 stars.1. I should be able to purchase and setup online but was told I HAD to come in. I did.2. The address was correctly entered to deliver to in the store.3. I get a confirmation with some address I have NEVER seen before in my life. So, had to call and fix this issue.4. The day they are supposed to deliver....they dont show up...around 4pm we call the number on the text and they tell us, oh sorry, that fridge is damaged. What?!?!?! are you kidding, so I call back to the store I purchased from and he makes some calls. The fridge is at the warehouse and boxed up. The crew there just FLAT OUT LIED! Of course they cant deliver it the day they promised...which is the ONLY reason I chose them.5. They did try to help and get it delivered the next day.6. Then I get a random notice 2-3 days later that they deliver crew will be showing up? What?!?! They already delivered it to us...late of course.So, no, I would not recommend this company. Sales folks were fine, but the delivery was pitiful. They did not do what they promised.

Went to the Huntsville store to purchase a laptop. Told the sales guy what I need, got it home and it didn’t have anything I requested. Exchanged it for another one which still didn’t meet my requirements. When I tried to return it, I was informed that they couldn’t refund my money at the store, it would come from their corporate office in the form of a check ! 10 days later, they still have the computer AND my money. I called the corporate office ( for the second time) and was told the store manager failed to send my information so nothing had been done. HERE’S WHAT YOU NEED TO KNOW .......... they will NOT tell you their return policy at the time of purchase. You have to go on line to review it. If you buy anything over $100, cash or check, you have to wait for a refund check in the mail. Apparently, if you don’t call and keep demanding your money, they just ignore it. Obviously, they have a problem with cash flow so beware if you decide to buy anything . I wish I had just paid more at a reputable store. The aggravation was definitely not worth it .

Very helpful and accommodating staff

Great experience!!! Michelle was a HUGE help, I got there right before closing, after calling to see if they had a certain item, I was looking at the audio converters obviously uncertain what I was looking for, Michelle came over and asked if I was the one calling about an audio converter? She not only found it for me she explained how to hook it up as well and then helped me choose a new receiver !!! Its a super nice store, and Michelle is a ROCKSTAR!!!!

I purchased a washer and dryer in October of 2019. they came with a 1 year warranty and we also purchased the extended warranty. about 2 months ago we started having issues with the dryer. when the service man came out he told us all kinds of facts about the Maytag washer and dryer we purchased and tips that we should follow. none of this was told to us when we purchased them. for example when we bought this washer we were told by the sales person that it was perfect for washing comforters and large loads but when the service man came out he told us the exact opposite. He said this washer was not made for large loads. I called the store and was told that there was nothing they could do. the store manager Andrew finally said i could call the corporate office. I called that number and they said he gave me the wrong number they just handle warranty issues and even said he(Andrew keeps giving people the wrong number. eletronic Express sales persons are not educated in what they are selling at all.

Very impressed with this place. Would rather shop here than Best Buy

Really? I love this place! They love my dog! Its an awesome angle to get me to want to come in and buy their products. These people might be the most congenial people in sales!Plus...plus...the blonde female manager is so very sexy. Which is a huge plus.

I came in at this Jones Valley location and was looking at the 75 Samsung Q70T and LG Nano90 tvs. The employee there helped me IMMENSELY in my decision making process and he was very kind, helpful, and patient and he even talked on the same technical level as I did about tvs and seemed to know what he was talking about. His name was Jacob and said he was the Floor Manager I believe. While it is unfortunate I didnt buy a tv that night (11-12-20) due to me being in my Colorado and I didnt want to load the tv in the bed of the truck laying down I wanted to stand it up in my wifes Rav4.I went home that night and did a little more research and found out a lot about Samsungs bad performance this year with their tvs as they have been downgrading them from last years model and I decided to go for the 75 Q70R but was not able to buy one at this location as they have none in stock.So unfortunately I wont be able to award Jacob his much deserved commission in helping me make a decision by letting me test those 2 of my options. This bothers me so I will make this location my next location for my next major electronic or maybe even appliance purchase provided they have what I am looking for and I WILL make sure he is the one selling it to me.Thank you Jacob and I hope your management team sees this. Also think about giving Skyrim another go round haha it never gets old. Hm...I need to play Morrowind like you said....

I was early in taking my grandson to the movie and saw Electronic Express. We actually went there to just look around to kill time.We were greeted immediately by one of their employees, who welcomed us into the store. I was quite amazed at the selection of items they had in the store. We ended up staying and browsing up until we had to leave or be late for the movie.Before we left I purchased a LG Soundbar for the family room. It was a great buy, and the sound is top quality. I will definitely revisit the store. Too quality items, good prices and friendly service

My refrigerator quit and I could not find one anywhere. I searched Google and found Electronic Express. I contacted the store and was helped to quickly find a replacement. The associate, Sean, places a hold on it for me to come and pick up.

What an impressive store and shopping experience! Went in expecting a fly by night retail electronics store. Instead, pleasantly surprised to find appliances, mattresses, computers and more. The staff was very knowledgeable and very good prices to go with their wide range of brands. Do yourself a favor and compare your other shopping locations to Electronic Express.

Found just what I wanted and the associate was very helpful.

The staff at the Electronic Express in Jones Valley were helpful but not pushy (I like that!). Found what I wanted and had a quick check-out. They didnt try to up-sell or suggest other items, which I appreciated. Good price!

If you are considering this store.......JUST DONT!!!!!!!!I have no idea how this store gets 4.5 stars in review average. I would assume every review on here is a fake.My son bought a kitchen package + washer and dryer but they could not get in the refrigerator so they told him to go ahead and get it somewhere else. No problem there since the other store was running a Memorial Day sale and he got a good deal. He placed that order at another store. Electronic Express told him that they had everything in stock and he could pick it up on the weekend when he had access to a truck.And thus the lies begin:We showed up to pick everything up. The salesman had us stand around for over 30 min before they came out with just the microwave. They had nothing else in stock but could get it for us by the next Friday. We left the microwave and set a time to come back. They said after 4:00 when the truck would have came.We came back and after waiting almost 1 hour they still had nothing in the store. Now they tell us they apologize and will deliver everything for free. Also they can get the refrigerator now and will give us a better deal on it for all of the trouble.They are doing their best and are trying to make it right so sure.The following week the washer, dryer, microwave, and dishwasher are all delivered as promised. They set up a delivery date for Friday for the range and refrigerator. We get an email about the delivery and everything looks good.On to 2:00 on Friday. We call the store to ask about the delivery which is now beyond the window and the new manager now states there was never a delivery. They do not have the stove or refrigerator and can not get it. Their solution is to give us floor models of the stove and refrigerator for the same price. The refrigerator is an upgrade but still feel a little off about the whole thing. 15 min later they tell us the refrigerator is actually broken. Now they need to give us a different one that is a different brand. Still the same original price for the NEW items that were purchased.This place and these employees are a joke. Do not enter this store! Run away and find ANY other place to by your stuff.

This was an amazing experience with Andrea B., who I discussed a product over the phone and she held it for me while I came from across town. Excellent customer service and it was even on sale. I definitely will be looking forward to buying other electronics in teh future.

Very good service

Great local electronics thats local to Jones Valley. Staff helped me find an obscure DC power supply. Store is clean and they have a wide variety of stuff.

Their website says they guarantee price match but they would not even when we showed them the price ticket with the same model number and a picture of the same product.

First time customer of Electronic Express (Huntsville, AL) and will never shop with them again.I called to ask if they had a specific monitor in stock at their location and was told yes. I drove there and was told they didnt have it and that it would have to be ordered. I obliged and was told to pick it up during any time on Wednesday the following week. I arrived with the order receipt in hand at noon the following Wednesday and was told Id have to return after 3pm because they were waiting on the delivery from the Decatur,AL store. I drove up a third time and observed the tape on the box did not look factory. I asked if the monitor is new, and had not been an open box or display and was told by the Huntsville associate that it is new and was never used. I arrived home, opened the box and observed that documentation, protective wrapping, and cables are missing. There are fingerprints and scratches on the screen. I called the Decatur,Al store and confirmed with the sales manager that the monitor sent had been their display model. I then called the Hunstville sales manager to confront them about the several lies and trips as a result of their bad customer service. The manager offered to swap the monitor after they get an actual new one from their warehouse in a week.I cannot believe how anyone would remotely be so inconsiderate of others, even on an individual level, to do this.UPDATE: 05/19/2020 ~Zion took ownership of this issue and ordered a new monitor for me while allowing me to use the demo until the new one arrived. Zion was easy to communicate with and promptly emailed me as soon as the new one came in for exchange. I am sorry my first experience with EE went so badly. I may give the store a second chance when the need comes.

Still waiting for delivery information on an order I placed 11 days ago! No onformation given, unhelpful emailsl responses. Still have no idea when they will send the items, if ever??? - Great prices but poor service.

Payton helped me pick out my laptop and he went above and beyond to assist me would see definitely shop here again

Had a great experience with buying a new 4K tv. The staff was very friendly and helpful. I will be back to do more business with them.

Prices are almost always cheaper than the competition. Helpful team of associates. Offer awesome financing and delivery and install. Definitely should go check this store out.

Great and friendly staff. So helpful to those who know nothing about electronics and always gives you the best price. High recommend to anyone in the area!

Called, spoke with Shawn he found the part I was looking for and even staged it for a quick pick up. When I arrived my process of the purchase was fast and friendly. They even brought the tv to the car and help me load it. Thanks. Great work. 👍

The sales staff was very attentive. They were very knowledgeable of the products and helped aid me in my decision. The financing process with synchony bank (Express Electronic line of credit) was painless. I was able to purchase a new refrigerator within my lunch hour.

Great customer service, very helpful & kind. Resolved my issue very quickly. Will definitely be coming back.

Was looking for a Gaming PC since BestBuy sold out of them, very good deal for a CYBERPOWER PC. Pretty early to tell however, currently seeing a drastic change in how much the i9 screams during installing of games.Thanks Trent!

Lot of different electronic items. Huge selection of many different brands.

Got wonderful service from the manager, Patricia. Beautiful store and an amazing looking appliance department. Its set up to look like its already in your kitchen. Whoever designed it is a genius.

Logan helped me with finding my Sister in-law the perfect iPad for school, as well and find me an iPad Pro for art! PERFECT customer service and super easy process to apply for financing!

Great Prices & Friendly Staff!!

We bought an over the stove microwave. The price was right and a very smooth transaction. Delivery and installation was only $100.00 I will definitely be a return customer for future electronics. Only four stars? No soap or paper towels in the mens room. Luv you guys but I doubt that I will be shaking your hands. lol

Payton helped us so much when know one in Huntsville was helping us today gitting a new washer and dryer

Very friendly staff. Dog-friendly which is nice. Ill have to bring my poodle back to visit Ashley.

Patricia Knowles- Shreve gave me the BEST experience at Electronic Express Huntsville! She spent countless hours putting together multiple appliance packages for me, shopping for rebates, and looking up consumer report reviews to ensure I got the best appliances I could afford. She was EXTREMELY knowledgeable about ALL the appliances and so incredibly efficient. With Patricia’s customer service skills and organized way of thinking, I could see Patricia being a CEO or high level executive in the near future. EE, you have an OUTSTANDING employee on your hands!!!

This place is AWESOME. We went last night. Very clean and prices are great. Everyone working is so helpful. The manager is AWESOME. We walked in (thinking it would be like Best buy) best buy has become like the Walmart of electronics. This place is like the Publix of electronics. Clean organized great prices and very helpful. We will be back to spend more. Came in not expecting to buy and walked out with a great deal on a fridge. The manager (Trish) went above and beyond to help us. This place has top of the line products. Highly highly recommend.

Low prices, associates are always ready to help answer any questions, and you’re always treated with amazing customer service! I bought a great Father’s Day gift with the help of Peyton Junjulas, he walked me around the store showing me different items that he thought would peak my dad’s interests!

Great prices!

“You should be glad you even got the switch”. Apparently if there is a shortage in a product you get to be rude to a paying customer. Wife was told the product would arrive in a specific color and by a specific date. Neither of those were true. Charged express shippingSent it standard Fed Ex home delivery. Not to mention we didn’t even have a tracking id or invoice number 3 days after purchase and after 3 phone calls to the store. When I called on Friday about the product being wrong. The “manager” Zion Shreve said he forgot to call and that our Switch will be delivered in the next 2 days. He was surprised to find out we had already received the product. When I explained it was the wrong product I was told “ With everything going on in this world, just be glad you even got it. Other people aren’t even getting their switch’s” and “ if you went anywhere else it would cost more” when I mentioned a refund. Then I was told by the same guy that they couldn’t possibly refund shipping costs. After one email to corporate, I get an email fromthe manager that they would refund my purchase but ONLY if the switch was unopened. Just a terrible experience all around. Make sure to read the other 1 star reviews before considering shopping here. There are many other displeased customers with this specific store.

Great staff, beautiful store. I was greeted immediately upon entering the store and the staff found me the absolute best deal they could find for the product I was looking for.

The employee knew his information and how to search and find the material. Great job.

I was able to get what Ive been looking for without going on line to purchase

I highly recommend Electronics Express! John was very knowledgeable and helpful. We will definitely be back for any future needs.

I was pleasantly surprised by the selection. Lots of cool stuff I didnt even know I needed. Great cust service. Very friendly and knowledgeable. Five star experience.

I love this place because they have everything u would need. Great prices.

Great OFFERS, great PRICES!My husband and I were there today, and the employees there were awesome at their job!Highly satisfied and definitely highly recommended!!👍👍👍

Very friendly and knowledgeable staff. I think his name was Mark in appliances and Ben M. gave me reason to come back. Thank you

The new manager, Sean, is great! Very helpful and knowledgeable about the products.

Best Electronic Store in Hunstville. The staff is happy & helpful. The store Manager is very hands on and takes her time with customers in need. If youre looking for a company that cares about you, then shop at Electronic Express.