Cornelius was my service advisor and although I have been doing business with Century for a while this was my most enjoyable service experience thus far.He kept me informed in a very timely manner.He returned my calls promptly.He made me feel like I had an advocate looking after my vehicle.He was very courteous.I will request him next time I have service done.

We had Brandon Garcia as our service advisor. He was courteous, professional, and in my opinion very good at his job. He was able to give me recommendations for our BMW and what to watch for as our car weathers. He delivered everything that was agreed upon and overall, made me feel as a valued customer.The Service department was from my perspective running like a fine tuned machine. The target completion time was asked however, I was dropping off so I was in no hurry. Brandon again was great at the end of the day in his delivery of our car explaining the scope of work and the results of the inspection. For my first experience at this dealership/service dept., it was very positive .

One of the best vehicle services to date. My service representative (Tykeya) explained everything to me to include the service process, the courtesy vehicle and vehicle updates. It was great the way she took the time to go over my maintenance package and warranty questions to ensure I totally understood everything. My service technician was very thorough and I definitely appreciated the transparency of the video. This is my maintenance place without a doubt. Great job team!

Totally enjoyed visiting Century BMW. This had to have been the most pleasant vehicle shopping experience we ever had. If you are looking to make a purchase for a new/used vehicle, come here! Ask for Jeremy Cooper, he is phenomenal to work with and will make sure you get the best deal possible. Will be returning customers!

Got 4 new tires, oil change, and 4 wheel alignment on my 2001 BMW Z3 today. Very happy with their service. Car drives great now!

From the sales rep to the finance manager to the owner, everyone was extremely kind and helpful, not to mention honest. The process was super easy and I’m overjoyed with my new ride!! Thanks Century BMW!!!

I was scheduled service on 9/11. Brandon Garcia went above and beyond with taking care of me. He took his time explaining everything to me. He showed me a few settings that I had questions about. He was very knowledgeable and great with people. I am very pleased that I chose Century BMW! Excellent Service!

Stopped by BC my new BMW AC wasnt blowing out the vents after my son turned the passenger side off. The manager of the mechanic area came out and told me I had to schedule an appointment BC he couldnt figure out what was wrong. I knew it has to be something simple. I couldnt drive in the heat with my MS & MCAS. I explained that. He walked away and after fiddling with the vents I figured it out. You could hear the blower blowing so I knew it worked. As they head of the shop the manager should have known the passenger side vent controls the others ones if cut off completely. I turned it and the rest started blowing again. He was just trying to get money out of me instead of telling me this. I told another mechanic there to tell him I fixed it & he even said he should of checked the vent turn off .

Century BMW is an awesome experience. Everyone is friendly, professional, and knowledgeable. The service department is so good. All the service advisors are great.

Bought a new SUV X3 today at Century Automotive! No pressure and great customer service. We had a trade in and got exactly what we wanted and discounts on new car. Highly recommend if looking for a good deal. They beat 3 other car dealers in town. New cars are hard to find with chip issue but purchased a 2022! Happy customer!

I moved to Alabama from Michigan and I could not have a more pleasant experience with Century BMW. Brandon Garcia was my advisor and he was very professional and willing to make my experience as enjoyable as possible. Soon after I checked I got a link for an inspection video of my car in real time. The waiting area is pretty comfortable and has everything you need to be comfortable. Checkout was very smooth and again Brandon made sure I had no questions or issues to resolve. BMW is known to have a great customer experience but this dealership takes it to the next level. Pretty excited to continue to working with them

Excellent experience. The sales representative, sales manager, financial manager, and the person who reviewed and explained the car’s features were all exceptionally helpful and respectful. They worked with us to build the BMW X3 that meets our needs at a good price. We are very pleased.

I’ve dealt with Century group since 2006 with different vehicles. Have always been pleased. This is my first BMW and I’m happy with the vehicle and the Exceptional customer service!

I had a great experience with BMW because of the great customer service received from Jody. He kept me informed with what was going on with my car, which was very important to me. He also provided a Lyft ride to my home and a BMW shuttle pickup with Forrest, who had the best gentleman qualities. Thank you Forrest and thank you Jody for making a lady feel important while waiting on her vehicle!

I continually enjoy the experience of excellent customer service and quality information related to my car service and maintenance. This particular time I had the opportunity to work with Cornealius Hurt who was very patient with my questions and reassurance of condition of my vehicle. Routine Maintenance is a new experience with Century BMW.

This was the 8th BMW Ive purchased in the past 25 years and it was by far the most enjoyable experience yet! Ann Marie, Parker, Dwight & all the Techs at the dealership made it super quick & easy for me to take delivery of the car. I drove from Atlanta & we worked the purchase & trade-in ahead of time, yet everything was perfect when I arrived. And the car was in the showroom ready for me. My Sales Rep Ann Marie even did some follow-up before & after the sale during her days off! I highly recommend Century BMW & Ill use them again for my future purchases!

Great customer service. If you are currently shopping for a vehicle, give Jeremy Cooper your business. He went above and beyond for us. I’m tough to deal with when it comes to purchasing a vehicle, negotiating typically takes hours, and sellers get frustrated. However, Jermey made this the fastest negotiation I’ve ever had and met me at the exact number I wanted on my trade in. I plan to be back for our next purchase.

Century BMW did a great job with my service today. I received an alert while driving through Huntsville, the team fit me as an “out of Townes”.Aaron’s video (technician) showed me the entire undercarriage tire wear and condition of brakes, suspension, mounts & seals. Areas of my car I never get to see. What a great job he did and the video. Was added peace of mind.I would recommend Century to anyone!

Century BMW is about customer service at a very high level. I learned this from the moment I walked in the door and was greeted by Jeremy Cooper. I went in looking for a special M model and left a week later with that car. Although the vehicle I wanted was not in stock, Jeremy took the time to confer with staff and found out what I wanted may be coming in any day. The moment it arrived I was called and 2 days later it was mine. Jeremy stayed in contact and answered all my questions leading up to the sale and even after the sale, which is hard to find today. Everyone at Century BMW offers exceptional service. Not only did I purchase the ultimate driving machine, it came with top tier continued service and an exceptional dealership all around. I bought a BMW for the whole package and I feel that’s exactly what I’ve gotten.

I first reached out to Century BMW about a vehicle I found on their website. Immediately, Phillip Bell reached out to me via telephone. I was shopping at Target when he called, so we briefly talked. I told him I did prefer text, as it’s easier for me to communicate while I’m on conference calls for work or in between chasing my little ones (and I also can refer back to what’s said so that I don’t forget the information). He said no problem at all and used text as the main form of communication moving forward. He was patient and knowledgeable. He was very easy to get ahold of, and quickly responded to all of my questions.Unfortunately, they sold out of the vehicles that I was interested in (due to the current chip shortage). However, I still wanted to come and view a vehicle in person so I didn’t have to drive all the way to Nashville just to see one in person. Philip was more than happy to meet with me and take his time to show me the vehicle. He answered all of my questions knowledgeably. We had great conversation, and he pointed out some awesome features that I probably wouldn’t have learned on my own.The fact that he knew I wouldn’t be able to actually purchase the vehicle from him due to inventory, but still took the time out of his day to show me the vehicle (and never once rushed me) - that really spoke volumes to me about his customer service and kindness.I WISH I could purchase a vehicle from him. However, I will definitely recommend him to family and friends looking to purchase a vehicle!

I was very impressed with BMW of Huntsville. The service department was very professional and clean. They were able to diagnose the problem with my car quickly and when I was unable to drive the car home they quickly gave me a nice loaner car. The service department and shop were very clean. They went over the problem with the car and answered all of my questions. They did the work on my car in a timely manner and had my car back to me quickly. Overall my experience with Century BMW of Huntsville was excellent.

Worked with Jeremy Cooper. Transaction was easy and seamless. Was not pressured at any time and was available to source answers to any of my questions. As of right now, I can comfortably refer Century BMW as a place to purchase your new BMW.

Dan was wonderful! I received a loaner car while my car was in for service. The service was done promptly and I love how Century sends me a video of my car’s service along with phone call follow-ups to give me a status of my car. Great job, Century and Dan!

I had a great experience buying a used car at Century BMW. I would especially recommend Lucas Jolley who I communicated with during the whole of my buying process. From the website to the showroom it was a great experience.

I had excellent customer service from Brandon Garcia. He was very professional and informative regarding my vehicle. He explained what CBS Data was to me and combined all the services that were needed at this time and told me BMW is improving their service to help the customer have less frequent visits to the service department.

Service center- Great customer service. The tech sends you a video walk around of the car showing you what was inspected and what they found; very cool. For a simple oil change the price is about the same as anywhere else.

I felt like the entire team was straightforward, honest and gave me the best deal that they could! I would buy another car with this dealership in the future! I really enjoyed working with Phillip Bell!

From the time I pulled in for drop off until the time I left with my vehicle I was treated very, very professionally. Brandon was the employee that greeted me and did a wonderful job keeping me updated about my vehicle throughout the service. He supplied me w a loaner car which was very helpful. Happy car, happy customer! 😊

Excellent service from start to finish. Dan Evans made it easy as we are new to the area. Great idea to share video from the service technician.

The service here was awesome. Phillip was so great we bought 2 vehicles. Finance was quick and through. Highly recommend this BMW dealership.

I have a 10 year old BMW 328i. I’ve been having major issues with it not driving well at all. Century BMW provided me with a loaner while they ran diagnostics and called me quickly to inform me of what was going on. They were very informative and up front before they did any repairs.

My vehicle was serviced recently in the BMW service center. I worked with Jody, who took great care of me, even getting a loaner car on short notice. I will certainly bring my business back, and continue working with Jody.

Service was great, felt at home and definitely recommend it to anyone with any mechanical issues to bring their vehicle here, price was right for the work they did.They also brought to my attention 2 recalls in which they took care of them right away.Very pleased!!!

Jeremy Cooper was my sales person. Did a excellent job I was there found a vehicle got everything done in a great time Dwight Scruggs in finance took care of me and my wife and made us feel right at home Thanks Jeremy. She loves the car

I enjoy getting my BMW serviced here. They are always prepared and organized for my appointment.

Service was performed as promised. And I was made aware of other maintenance issues detected during inspection of my vehicle. Further, I received excellent service from reception to completion.

Everyone there is so nice! My advisor was quick to call me and let me know what they found. Even when I changed plans on him, he was easy to work with and got my car back to me for the weekend!

Oil change, brake fluid flush and new rear tires.Excellent service. Mechanic (Technician) did the job right. He was knowledgeable, precise, and meticulous. Torque wrench on lugs and no oil spilled. Tires were carefully mounted and balanced to high speed. Service writer was friendly, knowledgeable and very helpful.Because of the way I am treated in the service and parts departments, I buy only buy my BMWs from Century, 8 so far.Secret: when getting your oil changed at Century, an expert mechanic is actually inspecting engine, drivetrain, suspension, brakes and tires. These guys know what to look for where quick oil change folks have no clue.

They did a great job and were very accommodating. The prices were fair and they kept me updated on every that happened to my car. They also gave me a full report with the detailed inspection of my car.

Great car buying experience. Devon was helpful, professional, informative, knowledgeable of the BMW X5 I was purchasing without high pressure sales tactics. I would definitely purchase another BMW from Century and Devin Cloud!

Cornelius is great and always makes me feel like I’m in good hands.

Excellent service! Went to another dealership that was unable to solve my vehicles map issue. Came to Century and with the help of Brandon, vehicle master tech, and my service representative Tykeya, the update was resolved. So glad I came in!

I put Jeremey Cooper through a tough experience and he didn’t quit on me. He continued to stay positive and he was able to come through for me on a deal we could both agree on. I appreciate his positive attitude and willingness no help!

My Service Representative was outstanding. Thank you Tykeya Jones for your exemplary service.

My customer service representative, Cornealius Hurt, at Century Auto in Huntsville AL is a complete Pro! He has been helping for the past 8 years. He always ensures I’m promptly and professionally treated. Cornealius also thoroughly understands automobile maintenance and keeps me rolling at the best price possible.Very Respectfully,Mark Talbot

Mr. Cornelius Hurt is an outstanding person. He ensures that your vehicle is taken care of and ready for you when needed. The service I receive from BMW is tops!!

I had stoped using Century for service becauseof damages to car and poor service but afterseveral years decided to give them another try.I am satisfied with their service because of Cornelius Hurt. He is an outstanding service writer and follows-up to ensure service is completed right, without any unnecessarywork/expense. Great job, thanks to Cornelius!

Outstanding service and experience all around! I can’t recommend them enough. I am always treated like one of their top customers and I didn’t even purchase my car from them. Dan Evans is my service advisor and the main reason I will continue to return.

Great service from start to end! Wasn’t aware of the pick up/delivery service but this worked perfectly for my busy telework life! To be able to track my car and get updates was amazing! Shout out to Tina for getting me scheduled and the Tykeya my Service Advisor!

Tykeya is the Best Service Representative and John the BEST Auto Mechanic! What a Great Team! I know I am in good Hands! Tykeya know me by name! Gets me in and out fast, fast, fast! When my tire was on back order for a month, somehow she found me a new replacement! She goes the extra mile for her customers! Thank you Tykeya l, John and Century BMW!

Work was great, little expensive but I can rest assured it was done right

Perfect customer service experience top to bottom. Very much appreciated.

Great customer service. Knowledgeable staff, and overall great experience with my purchase.

Excellent customer service before the sale, from the moment of inquiry. During the process, I was kept informed every step of the way, and every question asked, was answered, promptly!! Follow-up was top notch, too!! At the time of purchase, the whole process was smooth, no gotchas or anything of the sort. The staff was truly transparent, friendly, courteous and professional!!! Will definitely give them my business again, for my next BMW!!!

Great service and communication.Mr. Hurt was very engaging and knowledgeable.

Dan was very responsive and courteous. $700+ for a battery replacement was too much even for a BMW.

As always, great experience! Dan, our service advisor, is a top-notch pro! We trust Century with our vehicle to keep my family safe. They are a great company that truly cares about getting it right every time.

Had a wonderful experience on the Service side of Century BMW. Mr. Evans was amazing and walked me through every single step and made sure I was satisfied.

Ms. Jones was so very helpful and responsive with all details of my vehicle. I had to reschedule my appointment from next Monday to today and she was able to have my vehicle serviced within 2 hours.

I scheduled a loaner two weeks ahead of time, but, there was not one available when I arrived. I appreciate that they completed the service in an hour and 45 minutes. Had I known that the loaner was not available, I would have rescheduled.

Simple oil change. Friendly staff did have it done in a timely manner as I stayed for the service.

Century BMW never disappoints. Their excellent service and professionalism is consistent.Cornelius in service goes above and beyond every time.

I dropped my BMW 1 series off for a recall. Everyone was professional, respectful, courteous, and thoroughly efficient. I couldn’t be more pleased.

Every one was so helpful and nice. Especially our salesman, Lucas. I didn’t expect to buy anything when we went in but between the no-pressure sales staff and the BMW vehicle experience, I couldn’t resist driving away in a beautiful SUV. No regrets for this first time BMW owner!

My experience was excellent. I was seen promptly and processed to a terrific loaner, a small M series coupe. A lot of fun driving.

Ms. Jones good customer service agent. Dealer and BMW coordination of my air bag recall repair had a miss on part availability and being from out of town BMW recall agent and dealer scheduled the appointment in advance to ensure parts were available. Unfortunately, when I arrived they discovered one part (drive side airbag) was not available. It was disappointing and luckily my wife drove down with me so I had a ride. Got a call the next day that after the repair they are driving my car to my house to save me from driving back, this was their solution without me having to complain or suggest ideas. Thanks for respecting your customers schedules. Great service.

Century BMW Sales and Service are THE BEST!!! Brandon Garcia, Cornelius Hurt, and Josh Hale were outstanding yesterday!I’ve been dealing with Century BMW Service for over a decade, and they have ALWAYS maintained the highest level of customer satisfaction of ANY dealer I’ve ever dealt with!Century BMW Sales and Service are THE BEST!!

World class customer service. Service Advisor Tykeya was top notch. Very accommodating and provided timely updates on the progress on my vehicle. Thanks Tykeya and Century BMW for a great experience.

Cornealius always takes great care of me. Communication & customer service. He is always on top of it!

My experience at BMW Huntsville was top of the line. The sales representative was very knowledgeable, respectful and attentive. Management and other staff that assisted in the purchase process was amazing as well. Going the extra mile for your potential future customer is very important and Im impressed. I recommend anyone looking for a 5 🌟 experience, please go to BMW Huntsville...UNMATCHED...IN MY OPINION

Tykeya has continued to provide the MOST friendly service. She treats you like family and is always going the extra mile to make getting your car maintained a joy.

Great customer service. Cornelius is the best!! Met all my needs. Most without asking, just knew what I needed. I am Century BMW hooked!!!!

Excellent customer service. No games during negotiations. Absolutely professional from sales to manager and finance.

Super friendly staff. Customer service is A+.

I love the customer support that I received from Century BMW service department, especially my service advisor, Dan Evans. Dan kept me informed of my car’s status and was simply a pleasure to deal with from beginning to end! Also, the technician, Bradley Bowen, provided the most thorough and informative video report of my vehicle inspection I’ve ever received allowing me to clearly see and understand the issue and what needs to be done to repair it. They both did an outstanding job!

Excellent customer service!!! Both times I have taken my car for service has been a positive experience. They go above and beyond!!! Cant say enough good things about their service department!!!

Brandon was very helpful but your service dept is way to slow. Every time we come in for an oil change or anything routine it takes 5-8 hrs. Like today it took 5hrs for an oil change and air filter. You offer a car wash and vacuum and it gets checked on the sheet but we never receive this service. Guess it makes your paperwork look better. I will be taking my business elsewhere for service for now on.

Clear, easy communication was the key to me buying my M240 at Century - Manette was perfect and everything went as planned and expected.

I brought my vehicle in for service and they did a great job. They provided free transportation to and from home. I received a video from the mechanic telling me what he did on my car. I was even able to pay my bill online prior to picking up my car, which saved time. I highly recommend them.

The service department to extra care to get us repaired and back on the road. It was a great experience.

The service department at Century BMW is wonderful. Brandon Garcia is truly one of the most helpful individuals. He goes above and beyond making sure all details of my service appointment are handled. I also sincerely appreciated receiving the overview video from the mechanic showing me exactly what they were doing during the service. Thank you to the team at Century BMW!

Dealership visits for car service isn’t one of those things that I enjoy doing. However, Mr. Cornealius Hurt makes the visit a little pleasant. His professionalism when interacting with me fits right in with Century BMW’s clean, new looking facility. The customer waiting area has a comfortable setting, which allows me to relax during my visit. Professional service in a comfortable environment is why I gave Century BMW five stars.

Excellent customer service. Unsurpassed.

Great customer service. I really appreciated the video detailing the work that was done on my car.

I will never use this dealership ever again or any of my friends. I got lied to start with about the cost of a diagnostic on my BMW, i was told it was gonna be 165 when i drove 100 miles to leave it they double it to 330. Still did not find out why it would not start. When i took it in it would turn over no start picked it up wont do anything

Tykeya is an awesome advisor and she is very friendly, polite and keeps her customers in the loop of what is going on. What I don’t like is…. when you charge me $330 in labor for spark plugs which is ridiculous in my opinion. This is not Tykeyas fault …she is just doing her job.

Kind and courteous staff with quick service. Thank you, Century BMW!

Cornelius & the rest of the team always take great care of me & my car. Great customer service!

Service rep motivated to provide top service - sometimes schedule runs longer than stated - but always treated well and work of high quality.

The service advisors were very friendly and upfront with everything, I would recommend this team to anyone.

An esoteric install. I have been working on an S54 motor swap into an E36 M3 from April 2021. The motor install was completed but I consulted with Eddie Paseur on the intricacy of VANOS and final timing and he rightly convinced me to have them finalize it. There are procedures for this that should be followed or many things can go wrong. While there are instructions on line to follow those assume a previously timed motor and I had it completely apart. They did a great job on this!!!Century BMW is one of the few services that I recommend in Huntsville

Century pick my car up, performed what I asked for and returned the vehicle with their valet program (no extra cost)!Work was done promptly and I was informed with video what the technician found on my car. The service manager (Tykeya Jones) went thru all of my options and made it very easy for me.A+++++

My wife brought her BMW in for service and when the service guy whatever he’s called, explained the cost of the service it seemed a lot higher than what we are used to paying for the service on our Mercedes so she called me. I spoke to the guy and first of all he was condescending and stated he couldn’t believe that this was higher than at Mercedes. After getting past his attitude, I told him to go ahead with the service. This is the second time we have brought our car there to be serviced and have had problems both times. The first time my wife was forced into paying for the service which when we called the BMW company office were told they had extended the warranty and it should have been covered. So had my wife not followed up on something you as a dealer should know, we would have been out the money for the covered service. We did finally get a refund after getting told it’s a process so it takes time. However, it didn’t take you long to collect it. Also it states on the service report a complimentary wash and vacuum. Again this must be a gimmick or tell whoever does it to put their glasses on to wash the car and possibly turn the vacuum on when they vacuum the car. The inside of her car had not been touched. After the incidents we have had there is no way we will ever by another BMW. After owning a Mercedes I expected the customer service to be equivalent with BMW. Far from it. Terrible customer service. We will see if we can find someone else to do our service in the future.

Fantastic service overall today at Century BMW. Cornealius Hurt was fantastic. My vehicle was ready well before I expected it. Would have liked to have a loner to have the ability to test drive some of the newer models.

I liked that the mechanic SHOWED NOT TELL what was wrong with my car & what was already great. Then send the vid updating me on what’s he’s doing. So 5/5. I also wish BMW was sponsor of my soccer business cause they have great cars.

Great service, friendly staff. The staff are quick to help and friendly in doing so with suggestions for what your looking for and estimations of time required for service and parts.The service is above and beyond a better experience over any other place Ive been.

Century BMW service dept is the best at what they do!! Dan did a remarkable job communicating the status of my vehicle throughout the day. I also love that they send you a video of the vehicle inspection. Dan really valued my time and made the check out process quick and easy!

Quickest and easiest car buying experience ever.

Lucas Jolley and the finance team were great. Lucas was knowledgeable and a no pressure sales guy. Made you feel like it was really about what’s the best fit for you and didn’t try to talk you into something you didn’t need or want. Customizing the build and exploring options from build to what’s in inventory. Glad to back in an X5. I’m a Bimmer guy through and through.

Mrs. Jones for the “W” again! Since my first visit to Century BMW, she has assisted me in every way! Thank you for the consistency, and effectiveness!