My husband and I recently had our car serviced at Lexus of Huntsville and were very pleased with the service and communication. Scott did a great job taking care of us. He communicated all of the work clearly and made sure we had a nice loaner car while ours was being worked on. He oversaw our service from start to finish and was very pleasant to work with.

My experience with Lexus of Huntsville was terrific! I purchase a used L/Certified RX350 from out-of-state. Willie was an excellent sales rep, great customer service from start to finish. I was informed at every stage of the process and felt 100% confident in my purchase. I love my car! There were no surprises when it arrived to me from across the country. The purchasing process was smooth and efficient. The business office handled all the paperwork and were very timely. Thanks, Willie and Maria!

Service department- this one is for you! I have tried to contact the service department 3 different times and left messages for them to return my call. No responses have been made. I am guessing they have enough work because they don’t seem to want our business. I guess we will have to go somewhere else.

This is by far the best dealership for service I have ever visited!! The service staff, Tammy Johnson, Scott Thompson, and the Manager Ray Ross are the epitome of what service and care should be!! I am quite sure that I am not the only one that experienced true care and a sincere welcoming from all 3 of them. Please keep up the great work!!Timothy Smitty Smith

The dealer may change his words up but I clearly have the text messages where I explained where my credit was. I asked all questions told him where I was with my credit. He told me we can get you in something. When truthfully he justed wanted to run my credit when he knew the credit had to be at 650. I felt like they purposely ran my credit just to be told I can not buy a car from them. After I broke down everything explain where my credit was which was not that far from a 600. He told me yeah we an get you in something. Which was a lie. Just be upfront and honest with your customers what that man did was cause a hard inquiry on my report that could have been prevented now I have to wait 24 months or hard work on my end to get it removed. Never ever will I tell anybody to go here. You can not trust everybody experience because a lot of theses people doing the review is not be really honest. They do not treat you like family at this place and I would avoid them on highway 72. Go to a different lot where they not purposely run your credit for no reason.For you all to think you all that in the city, but have the most careless mistakes toward customers. You are better off going to Audi which is down the street.

I typically do not write bad reviews but with this experience, I have decided to. I bought a used 2016 Honda Civic 21,000 approx. miles from Lexus of Huntsville about 6 months ago. About 2 months after having the vehicle, the paint starts chipping on the hood of the vehicle (which only continues to get worse), the glove box won’t close and the trim around my door and windows have started falling off. I personally take very good care of my vehicles. Keep in mind, my last vehicle was a 2012 used Honda Civic 68,000 miles when bought from a Honda of Decatur and it was still going strong with none of the above issues after 6 years and 300,000 miles later. So either they need to pay attention to the vehicles they are buying or they need to stop lying to cover up damage vehicles to make a sale. “I have worked for Lexus for years and would not put you in something I knew wasn’t perfect” LIE! Hovering me while I’m trying to inspect the vehicle. Next time I will listen to my dad when he says, just wait and let me go look at the vehicle cause they will take advantage of you and rip you off. I just don’t want anyone else to be stuck in this situation, definitely a first time car buyer like me! Take your time looking at the vehicle, every little thing. At the end of the day, it is YOUR money. Even when you feel like you have NO SPACE! Bring extra eyes and don’t be afraid to speak your mind! You got me Lexus of Huntsville but I pray no one else falls for it because you’re messing with someone’s hard earned money.Update: took the vehicle to Honda of Decatur to see if still covered under factory warranty and unfortunately not. The man that looked at my car instantly said the car has been repainted and more than likely wrecked. (Car fax was clean). Again, if they work with cars on daily, they should be able to tell this. So just saying, Lexus of Huntsville, you need to stop lying about the cars you’re selling or pay more attention to the ones you’re buying and resealing.

Excellent service along with excellent staff. Mr. Derrick Hill our salesperson, went above and beyond to ensure our introduction into the Lexus Family was a pleasant one. I highly recommend to anyone who’s looking to purchase a vehicle.

Purchased a new vehicle June 9, 2020. Lexus RX 350 ‘20 - Everyone was friendly and professional. This is my 2nd Lexus. Absolutely the best vehicles. I highly recommend.

My family, and I have been buying cars from here since 2003 along with traditional services that go along with owning a vehicle. You wont find a better group of people to help assist you finding your dream car, and making sure youre more than taken care of afterwards. 10/10 cannot recommend this specific branch of the Lexus family enough!!!!!

Our recent experience of buying a car at Lexus of Huntsville was among the best we have ever had. As our sales consultant, Chico Dutchess was very responsive, knowledgeable, and easy to work with. The entire process was easy and with no pressure from the staff — we left the dealership very satisfied!

I was a bit disappointed in Lexus of Huntsville, Service Department. I called to schedule a routine service and was informed they do NOT distribute loaner vehicles for routine service needs. I’ve been a proud supporter of Lexus Services everywhere else I’ve lived and they have always exceeded my expectations. The loaner vehicle not only assists me with continuing business needs but it also lets me know how valuable my time is to the service department. Not sure why this location doesn’t follow the same customer service procedures as others; it’s very unfortunate and does not meet my expectations at all.

If only there was negative star. I will never purchase from this dealership. My grandson broke down near their parking lot and managed to get his truck off the road into their lot. He went in to let them know that help was on the way and hed get it moved as soon as possible and that he would need to go home and get his trailer. He was told he could not leave it there and hey would have it towed. If this is the way they treat hard working people I dont want to do business with them.

My husband and I just moved to Huntsville and were on the look out for a new car. This pretty Camry was available at the Lexus dealership and from the minute we pulled in the parking lot we were treated like family. Gordon is an absolute gem to work with and we are so pleased with the service he provided us. Gordon was always making sure we were taken care of and he did an awesome job at explaining everything to us. We highly recommend going here for your car needs!

Wonderful buying experience when purchasing our new Lexus. I would highly recommend Lexus of Huntsville.

Always nice to go into this dealership..nice people and the automobiles are gorgeous!

We purchased a vehicle from Lexus of Huntsville (out of state for us) and had an overall positive experience. Our sales rep, Tony, was courteous and efficient. The detailing on the vehicle left much to be desired (crevices and nooks still filled with dirt, interior compartments dirty, and interior loaded with too much air freshener.) Additionally, the title process leaves a big gray area if you are out of state. The title is mailed to you or the DMV or courthouse, but they wont tell you which, you have to wait for a call from one of the entities that receives it for you to go in and finish the paperwork. That said, for us it happened quick, which was nice. However, this process needs to be readdressed so the buyer is aware of what to expect ahead of time and can plan accordingly.

I had a cash purchase deal that was out the door price with Bill Whisenant.Out the door, the price includes Tax, title, license and dealer fees. When I went to the courthouse to get my tag, it cost me an extra $527.13 because Lexus of Huntsville did not include the city tax in the out the door price. I purchased two vehicles this week, a truck from another dealership with an out the door price. And I got the tags at the same time. The other dealership Bramlett GMC was honest. They included Tax, title, license, and dealer fees.I made the purchase, and they had one day and a half to clean up the vehicle. When I received the vehicle, it was dirty with fingerprints all over the car and plastic from delivery still on some of the interior panels; please see pictures.Please be aware of some of the tricks this dealership will use to make a sale.

There is no changing tables for babies in the bathrooms and that’s the one thing I needed the most while I was waiting for my car to be serviced.C’mon Lexus!!!

I have purchased many Lexus here and have always been highly satisfied with my salesman, Derrick Hill, and the service department representative, Tammy. They have always been most accommodating to me and offered the best service I have had at any dealership.

The salesman was very nice, friendly, & helpful. He didnt try pressuring anyone into anything thing.

My husband and I went to the Lexus dealership in Huntsville on September 19, 2020. We met with Chico Dutchess. He was extremely patient and professional with us as we were at the dealership a good part of the day trying to decide exactly what vehicle best suited our needs. Mr. Dutchess was a genuine person who seemed to really care that his customers were happy and satisfied with their selection. We will definitely be repeat Lexus customers and will prefer for Mr. Dutchess to assist us in the future. We would highly recommend him to anyone at the Lexus dealership.

Custom service was great. Everything makes me feel like doing business there. Inventory seemed low.

Scott Thompson is the Service Advisor of choice. Courteous, professional and he will go out of his way to make things right.

I just bought a car from Lexus of Huntsville and I worked exclusively with Tony White. I want to let everyone know what a pleasant, easy and fun experience this has been. Tony is the salesperson that everyone dreams of when purchasing a new car. He is extremely knowledgeable, very honest and lots of fun to work with. Tony goes way beyond the normal expectations for this kind of purchase. He is always there to answer questions, even if he is on his day off! He was never pushy but is there to help you when you need it. I highly recommend you see Tony when searching for a Lexus...and the dealership in general is tops also!

Had my first servicing of my Lexus and can vouch for all the hype of being a happy Lexus owner! Everyone that works there is super friendly & makes sure you are being helped & my service agent, Jamie (?) was funny, sweet & treated me like a VIP...and not to mention the transaction (like when I bought the car in literally one hour!!!) was quick & painless! Love being a Lexus owner! (which by the way, cost as much as the Hondas & Toyotas I was looking at!)

Great selection of cars. To me a Lexus is the best car with the best reliability and safety standards. Will be back in August to buy a SUV.

I have been a long time supporter of Lexus of Huntsville. They have always provided great service to my wifes Lexus. Their service was so great that I was considering purchasing a sports Lexus car here. My recent visit was great. The Service consultant was Brink Hindman. Very professional and great service. He deserves a 5 stars.The only reason I deduct a star for this review is Lexus dealership at this location have recently changed its policy and no longer provide a borrow car for customers unless your service takes more than 3 hours. This didnt bother me at this past visit because I wasnt in a hurry so I didnt mind waiting; however, I can see this could cause some problems in the future when my wife or I wouldnt have 1 to 3 hours to sit around and wait in the lobby.Lexus is a top brand not just because of their cars, but also because of the service that they provide to customers. Taking away a customers incentive could potentially give this dealership a bad look.Overall great service by Brink Hindman.

Clean nice place

Wanted to rate the service department and our service representative, David, an A+ rating. David has been our service rep now for a few years. He is so kind, knowledgeable, and reliable. He gets our cars in right away, with no added surprises. If something comes up, he calls and let’s us know what they’ve found. He is honest and never tries to pressure you with added services. He always has a loaner available for us as well. Lexus service is the best and so is David! Ask for him!

The Lexus mechanic group is great and they always do a quality job. They have a nice room with coffee and snacks where you can wait while your car is being serviced. I specifically like this room because it has tables and chairs where you can comfortably work if you need to! Tammy is great to work with.

Service department is the WORSE service department ever. It’s inconvenient to drive to Lexus of Cool Springs, but so worth not having to deal with the head ache of the service department in Huntsville, not to mention the cost of service is generally substantially cheaper. HORRIBLE customer service in Huntsville. So bad that I’m trading a car I love to avoid having to deal with the service department here in Huntsville and the inconvenience of driving to Nashville, TN for good service. FYI: Make sure you avoid the two service consultant on the far right of the service dept entrance.

Lexus of Huntsville provides THE BEST buying experience! Bought my first Lexus here this week! Cant say enough about Rick, Marcus & George. The process was so easy and they all were so friendly and helpful! If youre looking to buy a new car be sure to go see these guys!

Purchased a used Porsche Cayman from Bill Whisenant. Great service before and after the sale. I would absolutely buy another car from Bill!

Worked with Chico Dutchess on buying a Used car from this dealership. We stopped by to look at the vehicle after finding it online and We were greeted by Chico and inquired as to how he could help, we asked about the used car we had seen online and they had sent it off for detailing. He called the next day to let us know it was ready for viewing. We came back the next day to look at it and test drive it and Chico came with my wife and I on the test drive. We decided to buy the car after the test drive and talked numbers, they were able to find a competitive lending rate for financing for us and even repainted both bumpers for free. We are enjoying our new to us car and appreciated Lexus of Huntsvilles Hospitality and Chicos guidance as a first time car buyer. I would definitely recommended working with Chico to anyone shopping at this dealership.

I wish the vehicles that are mentioned in the lease commercials were actually at the local dealer.

Love Love Love this place!!! I get my Lexus serviced here and they are always so honest and do everything to help me understand any issues. I bought my car in January and the brakes have squeaked ever since. I took it to Lexus thinking it needed new brakes. David S. had me come in the next day, they looked at it right away and determined I had new brakes, but there was an anti squeak piece missing from the after market brakes the previous owner put on. David S. ordered the brakes, put me in a loaner so I could go home and had my car fixed the very next morning for a minimal charge. It was washed and vacuumed and looked brand new when I picked it up. I am so happy I took it to Lexus of Huntsville, they really treat you with respect and honesty!!!

I drove from Brentwood TN to Huntsville, AL to get my son a car at Lexus of Huntsville. I would NEVER do business again with this business. They made a $347 mistake on my local taxes when all they had to do is call to find out. I was told that they may be a little off and that my county would be in touch with me about my tags. I got a call from my county saying that I owe $347 in order to get my tags for my sons car. This is NOT a little off...I was expecting $50 +-.....I talked to Derrick who was the sales rep who sold the car to us. He explained that he had talked to everyone he could in management and there is nothing they could do. Note: My experience with Derrick was good but the company as a whole is the WORST! Nothing like taking care of your customers.

Let me preface the following statement by stating that I had been to a handful of dealerships and contacted a least a dozen private sellers only find that I was wasting a lot of my time. Not only that, but nine times out of ten the salesperson I dealt with was not upfront about anything notable regarding the vehicle I was looking at (history, machinal issues, excessive wear and tear).So, I decided on a whim to see what inventory Lexus of Huntsville had in stock. I met a gentleman named Tony White who showed me what they had in stock within my criteria and even gave me the Carfax and service history for vehicle I ended up purchasing. During the test drive he informed me of features I wasnt aware of and made sure I was able to see how the vehicle preformed in different situations to ensure I was confident in the vehicle I was nearly set on purchasing.After everything was said and done, I ended up walking away with a 2014 Toyota Avalon XLE Hybrid below the Kelly Blue Book value in pristine condition in under a total of two hours (had to go back since my bank could only process the check the following day).I cannot express how much I had enjoyed the entire car buying experience at Huntsville of Lexus and the amount of work they put into making sure you as a customer walks away with the best deal possible.Special thanks to Tony White for hooking me up with my new ride and the Lexus of Huntsville team for ensuring that this was all possible! You guys rock!!

I purchased a 2018 Lexus IS 300 f-sport sedan from Lexus of Huntsville about a year ago and truly love the car. I researched various automobiles and checked the resale values before deciding to buy my Lexus. The management and sales staff are all professional and go the extra step to ensure customer satisfaction. The service department is second to none, they also go the extra step to make sure every car serviced runs like brand new. At first I thought did I make the right decision, amend will the cost of upkeep be high, well I am happy to say no and I look forward to many years of driving the current car I have. I will definitely recommend Lexus of Huntsville to friends for the top notch company and employees who work there.

The service center staff is friendly, and the prices turn out to be cheaper than I expected.

Thank you Lexus for your customer relations. I am a new Lexus owner and I am very satisfied with the professional sales people, service team, carwash team, and telephone receptionist...and of course, your great gift shop!

Very friendly service department. We live locally and always use this service department. We have purchased over 5 new Lexus over the years. Unfortunately we have never been able to come together on the price with Lexus of Huntsville. We always go to Birmingham to purchase. They have a wider selection and more flexible on pricing. For convenience though, we will continue to use Lexus of Huntsville service department. Keep up the good work guys. Sitting here enjoying a fresh coffee in the waiting room :)

Class act dealership! Visited their new art gallery on premises. Local art at exceptionally fair pricing. The quality of artwork is outstanding. I commend the owner for excellent merchandising of this fine space. While theyre prepping your new automobile, check out the fabulous artwork also.

Third Lexus purchase, first from Lexus of Huntsville. Top notch from first visit and test drive and then again the next day for purchase. Salesman Chico was great, listened to what I was looking for in a vehicle, didnt push like many salespeople do. He knows the cars and their features, inside and out, a true gentleman. Received good price on trade-in. Pricing on new vehicle was upfront an honest. Definitely worth the drive from Birmingham to Huntsville to be able to deal with a dealership thats not owned by a large monopoly like the dealership in Birmingham. General Manager, Kin, wants to earn and keep your business, runs a top notch operation, he finalized my deal as the finance person was out that day, it was quick, easy and I was back to Birmingham in time for dinner. Hope to continue this new friendship for many years and bring others into the family! Loving my new 2020 RX350!

Our purchase at Lexus of Huntsville was actually a pleasant one! Tony White, our salesman, was patient and personable, but never pushy. We had a lot of questions as we have not owned a Lexus before. He was very knowledgeable about the product. Our purchase was completed quickly and seamlessly. Tony White is a professional we would definitely work with again.

I have not had the opportunity to experience anything close to great or positive service of my RX350. My first experience taking my Brand new car into service at this location was less than pleasant. It took several weeks for them to diagnose and resolve the true nature of the limp mode and loud clacking noise emanating from the car. My second encounter was equally worst. I took my car in for a 10, 000 miles service and because I was shocked at how quickly my car got in and out, after I got home, I decided to open the hood for a brief visual inspection and what I found was extremely disappointing. I dont wish to go into details but I have pictures to prove. I pointed out these issues to the Service Manager, Ray, who was nice and offered to make it right. The problem is the niceness of the personnel does not make me feel any safer to be in my car that due diligent appears to have been lacking; it is rather a demonstration of competency that would ameliorate my outlook on this service department. I do have a 30,000 Miles service upcoming very soon and I would like to have some degree of confidence in the 22-point service issues that are to be done on this imminent visit, but I am deeply worried and still pondering my options at this time.

Just bought a car from Willie Aaron and got exceptional service. Bought it at 6pm(after regular hours) and he still got it detailed and full of gas before we left the dealership. Willie and his staff were very professional in every way. Pleasure buying a car in a low stress no haggling environment. Will be back.

The home of Lexus in Huntsville. I always bring my car for maintenance here. Scott Thomson is the best here. I always go to him and he is very friendly and professional.

Actually, I was not there to buy a car. However, these gentlemen were so kind as to let a pregnant young lady sit in their showroom while waiting for a ride. Her truck broke down directly in front of the dealership. It was a scorcher outside that day. I was driving by when I noticed her. I managed to get her truck pushed a crossed the street in the then “unfinished” new car lot that was being built. Not a freaking soul got out to help me push this poor woman out of the street. That’s Ok... I managed on my own. I insisted she call her husband to inform him I would drive her across the street to sit in the air conditioned Lexus dealer while she waited for a ride. So, ladies, and gentlemen, of Lexus of Huntsville you did a great service by allowing this expectant mother to wait in your showroom... Thank you. This actually happened in Jun/ Jul timeframe. I am just now getting around to thanking you because Google asked for a review of my visit at your dealership... great place to be!!! Just think how they’ll treat you if you were there to spend money!!!

The Lexus was due for an oil change and it was recommended that I take it too Lexus dealership. I believe that the price was too high. The tire rotation was an unexpected expense but I was told that it should be done. I was quoted $108.00, in the end it was $237.00...ouch! Ill never take it there again.

Worst sales experience ever. While trying to negotiate with the salesman, the car I was interested in was sold to someone else. Probably a good thing for me as I went to another dealer and saved thousands. The Huntsville dealer wasnt really interested in negotiating.

Lexus Of Huntsville is top notch! Chico Dutchess went above and beyond to make sure I purchased the vehicle I was most comfortable with. Chico gave me suggestions and his advice, but was in no way pushy. He had excellent knowledge on vehicles and very customer friendly. After I decided on the vehicle I wanted the process went smoothly! I highly recommend Chico to anyone looking to purchase a new vehicle!

I had always heard about Lexus, the quality and the experience. Cannot say enough about Chico Dutchess, our sales consultant. His professionalism and overall approach was simply outstanding. We were made to feel welcome from our first steps on the lot through the entire buying process. By far the best car buying experience of our lives. Additionally at the end of the day we could not be happier with our ES 350. Incredible Car.

I will be coming back to Lexus for my next car and recommending Andrew Austin to any potential buyer. He was very knowledgeable and professional. Ask for Andrew, he will take great care of you!

Had to bring vehicle in for a service recall. My rep was Tammy and she is phenomenal! Very knowledgeable and super helpful with everything. Not many places make you feel like family. Great service all around thank you so much!

Thanks for the bobblehead

8/2020 Willie made my new car purchase quick and stress free! I cannot believe how easy they made my purchase and I love love my new NX 200!! I will be a repeat customer. Their customer service is top notch!9/2019 Rob went above and beyond to take care of me and my vehicle. I was impressed from start to finish and loved having a rental car. I will be purchasing another Lexus next year and it will be from Lexus of Huntsville!

Service center staff very friendly and knowledgeable. Scott was my advisor.

The service advisor Scott is awesome. Scott remembers my name even after not being there for months. Very friendly and they get the job done. Lounge area is nice. All service on it Lexus has been well done and fairly reasonable.

My husband just purchased my first Lexus 2016 RX 350 for my birthday . I love it! Willie Aaron was our sales consultant & he is wonderful. No pressure worked with us through out the entire process. Walked us through all the bells and whistles this car has to offer. Great experience thanks to Willie!

Chico was our Sales Associate and we were very pleased with his professionalism. He took the time to explain everything and he was very thorough. Our purchase was smooth and no hassle! Thank you Chico and Lexus of Huntsville! Chico you are the BEST!!

The service department staff were wonderful to us recently! Friendly, helpful, quick and kind to fix our trunk in a hurry so we could continue our vacation passing through the area. I wish I could give them more than five out of five stars!

I have never worked with a more pleasant dealership than Lexus of Huntsville. I can honestly say that Paul went over and above to meet our needs and to help us purchase a fabulous car. I felt taken care of, I felt important and I felt we got a great value with great service! God bless Paul and the wonderful staff at Lexus of Toyota. You have certainly blessed our family with your excellent standards!Iris OBrien

Staff kept me informed about my car and what needed to be done. Staff very friendly. Great customer service. David in service has always done a wonderful job!!

We visited Lexus of Huntsville while we were shopping for a new SUV. We were shopping...not buying (not that day). Chico Dutchess greeted us and asked if we needed any assistance. We asked to see at least 4 or 5 different vehicles and Chico explained all the features (he is professional and very knowledgeable). He never presented a sales pitch, just answered our questions. We looked at other makes/models that weekend but decided to go with a Lexus. I received quotes from two other dealerships but Lexus of Huntsville had the better deal. We picked up the vehicle a few days later and only spent about 45 minutes finishing up the paperwork. We highly recommend Lexus of Huntsville.

Tony White was awesome! Great experience with exceptional professionalism and knowledge. Would highly recommend visiting Lexus and asking for Tony!

We bought our RX last month from Lexus of Huntsville and enjoyed working with Mr. Bill Whisenant to get it done. Bill was very nice and patient to show us the new features and discussed with us the purchase options. He didnt push much. If you need to do business with them, I would recommend Bill to you!

Chico Dutchess was our salesman. He was AWESOME! He was very kind, patient and knowledgeable, throughout, what was a very difficult decision trying to select the PERFECT SUV for our family. After, many trips, we finally decided on the 2020 GX460. I LOVE my new truck! We also purchased a second vehicle for my husband. He has the 2020 IS300. We are so happy with our purchases! If you are in the market to purchase a vehicle, go check Chico out at Lexus of Huntsville. You wont be disappointed!Darron and Tashel Reese

I was pleased with the response our service advisor gave us even making the appointment and when arriving.

Excellent service, quick check in, service was performed to my satisfaction and in good time

I don’t typically post reviews, and I definitely don’t air grievances in a public space, but the dealership experience was not what it was three years ago when I bought my first Lexus here and not the standard one would expect when buying the Lexus brand.

I am so impressed with this dealership and Lexus in general. They have gone above and beyond what I expect from a company and a dealership in replacing parts on a car out of warranty and the level of service they provide. My wifes car is a 2006 and they have replaced two expensive parts on the car at no cost. This dealership is awesome! My wife picked up her car and left my BMW keys for me to pick up and they detailed my car for no reason. Shout out to Rob, we are a Lexus/Toyota fan forever, I cant wait to sell my BMW and buy our next vehicle from Lexus/Toyota. I am highly impressed!

Purchased a vehicle here about 3 weeks ago.very pleased with the attentiveness of the staff in particular Mr Curly Allen who helped me with the purchase.I had been looking for a particular SUV which I found here at LOH through an online search. Mr. Allen helped me with most of the process via phone and email since I reside in Metro Atlanta always called me back in a timely manner, if I had a question there was never a time I could not communicate with him.I like to do things as efficient and seamless as possible and this place does just that.for this I would recommend and definitely purchase from again.

Great appreciation to Mr Doug Jones for taking time to show us all the technology features of our new Lexus. Very informative!!

I picked up my Certified Lexus from Lexus of Huntsville yesterday and I could not be happier. I liked Joaquin Recueros upfront and honest approach to car sales. Carlos, the Sales Manager and Joe, the Finance Manager, were also excellent. I got a good deal from my local dealership without having to drive hundreds of miles to find it. I spend a lot of time researching a car before I buy one and Lexus of Huntsville delivered.

Chico was my sales/leasing associate, he was fantastic. My whole experience here was just unbelievably good. Even if you think you may not be able to afford a Lexus, go see Chico. You may be surprised what kind of deal you can get.

Most under impressed Ive ever been.

One last detail in turnaround before they put this on the lot could have made it perfect. But the sales department was completely excellent and I can n of thank Chico enough.

First service on wifes 350. In and out as promised, super nice facilities for the customer to enjoy.

The website says that the red rc 350 is for sale. When I arrive, the sales person said it was sold. The stickers were sill on it as its for sale. I asked if the white one is sold and he said it was an rc 300 and it would drive different. The car was a rc 350 sport because I already looked at it the night before. So he was caught in two lies right from the start. He was just judging a book by its cover. But thats okay, I had the money to buy the red one in cash. Im on my way to another Lexus dealership to get on $5000.00 cheaper. Guess it worked out. Thanks.

While shopping for a new vehicle I met Joe Mullins and I have to say he was the most informed and professional salesman I have ever met. He answered all my questions and didnt push me to buy something I didnt want. Once I decided on what I wanted, the finance manager Carlos took his time to explain every detail of the purchase and made sure all my questions were answered. This was the best car buying experience I have ever had and I will be back to get another!

We had a very positive experience at Lexus of Huntsville purchasing our first Lexus, a new GX 460. Mr. Chico Dutchess was our Sales Associate and we were very pleased with his professionalism and attention to detail. He took the time to explain everything and he was very thorough. Our trade-in and the overall purchase process was smooth and hassle free! Thank you Chico and Lexus of Huntsville!

I worked with Tony White on the purchase of a used vehicle over the internet via Lexus of Huntsville. Tony helped me understand the process and was extremely knowledgeable, professional and just an all-around nice guy. Although I actually did not end up purchasing the vehicle, I was extremely impressed with the dealership and highly recommend dealing with them.

Very helpful

Finding a salesmen to help me took some time, but once I found one the service was excellent

Worked with Jeremy Cooper and we were highly satisfied with his service and professionalism. Jeremy worked with us to find the precertified vehicle that met our specifications and price point. He was very knowledgeable about the features of the vehicle. It doesnt hurt that he was personable to boot and we recommend him without reservation.

Would give a zero if I could. They never stick to their word. Always changing what they say in the service department.

I needed a low beam highlight replaced, new brakes, and the timing belt replaced. They were able to get all of this done is a short time. The service done met my expectations and my car is in great shape.

My family appreciates Joe Mullins and the staff at Lexus of Huntsville. Joe Mullins was very knowledgeable and provided informative information. Overall it was a great experience for my family. Well be purchasing our next vehicle with Joe.

They do not answer the phone or return voice mails. For the past two days, I have called them at least 7 times, and most of the time have not been able to get a person. When I do get a to the operator, they transfer the call, but it is never picked up. I was a loyal customer, but will not go to them again because of the very poor customer service.

Just wanted to post a thank you to Rob Massingill in Service, along with Grant who was my assigned technician to diagnose a possible suspension problem with my GX460 last week. Turned out to be user error, but I sure learned a lot about my GX from Grant in the process. It is truly a wonderful and highly capable vehicle. Most of my regular service has been coordinated with Rob and he does a superlative job! For years I have been a Toyota guy, but decided to step up to Lexus for my most recent purchase and it was a good decision.

Scott was wonderful as always. He got us in and out as promised. Everything was clearly explained and he kept us in the loop without having to be asked.

My experience at Lexus of Huntsville was and will remain unmatched for years to come. I am thoroughly impressed. Specifically, Sales Consultant, Willie Aaron, is incredible at what he does. He was patient, professional, kind, knowledgeable and quick to inform me and show me features I thought a vehicle didn’t have. Those features sealed the deal for me. So it was vital that he was always listening. He is sharp and thorough. He absolutely loves his job and I can tell this is his passion. It was a joy to work with him! And it doesn’t stop there- the moment I pulled into the dealership we were greeted by Derrick Hill, who walked out to meet us the moment my family and I arrived. And throughout it all, the entire Lexus team worked together, for each other, all while making my mother and I feel like guests in their home. In addition to Willie, the following members of the Lexis team each played an unforgettable and award-winning role in my experience at Lexus: Ralph Smith- who has an incredible passion for people; Joseph Stevenson who is thorough; and Amir Samadani just to name a few. After I purchased my vehicle, I personally wanted to meet and shake the hands of each person involved in this car-buying experience because it was that good! I had the pleasure of meeting the General Sales Manager, Kin Wilson, who also has a love for people, and clearly loves what he does. I pray God blesses each individual abundantly in their jobs, and in their lives, as well as this dealership location and it’s continued success. Thank you! -Melinda

Super nice people! Think Ill just write a check for this. I mean its ONLY $58000.

My experience at Lexus of Huntsville exceeded my expectations. Chico Dutchess was my Sales Consultant. He was professional, and made the process of buying a new car -positive experience! The Lexus team was very helpful!

Best Dealership I have dealt with in the five states in which I have lived. Paul Bennett, the sales consultant, was low pressure, easy to talk to, and someone I would very highly recommend. I would like to thank Paul (and Jason the sales manager) for giving me a great deal on a certified SUV that had everything I wanted within my budget. I love the SUV I just purchased. Kelley in finance lined up an extremely low interest rate. I would like to thank Julie Praitano (service consultant), for the excellent service I received over the past years which influenced my decision to buy another Lexus. Thanks again Paul for making everything come together so smoothly and follow-up after the sale.Best Dealership I have dealt with in the five states in which I have lived. Paul Bennett, the sales consultant, was low pressure, easy to talk to, and someone I would very highly recommend. I would like to thank Paul (and Jason the sales manager) for giving me a great deal on a certified SUV that had everything I wanted within my budget. I love the SUV I just purchased. Kelley in finance lined up an extremely low interest rate. I would like to thank Julie Praitano (service consultant), for the excellent service I received over the past years which influenced my decision to buy another Lexus. Thanks again Paul for making everything come together so smoothly and follow-up after the sale.

We went in to buy a used RX350. The price we we given verbally was a higher price and didnt match the online price. When we started negotiations they brought out two pieces of paper with a price and they were both different and higher than the online posted price. When we called them on it they then said they dont see that vehicle posted online. After showing them the price online they said well you know of when the cars are selling we dont have to worry about the price we are asking. That is not what I call good customer service and it seems very shady. When we ask you for your best price and you come back with $1000 more than the posted on line price.....?

Professional and friendly in all regards.

Allen in parts is fantastic. He took the time to hear our concerns on a warranty issue and worked hard to help resolve it for me even though that is not his department. Thanks Allen and Lexus of HV

Great prices and service