Ken was very helpful and knowledgeable about what services I wanted to add to my existing account. He explained everything in great detail and was very transparent about what I was paying for and what my bill would reflect. Great experience!

Its Monday 8232021 just after 12:00. I already know what I want. Theres 2 agents and 2 customers. I walk in and the agent closest to the door walks towards the back of the store to guide her customer to a product. Neither agent acknowledges me. Going somewhere else to purchase what I need.

Mom and I went to T-Mobile and we figured we would be there all day because she wanted to get a new phone. But we only had to wait less than 10 minutes to speak to a representative. We were extremely pleased with the service we received. Her name was Angelica. She was friendly, professional, helpful and really helped my mom understand her new phone. My mom is 72 years old so Angelica really took the time to explain things to her. Angelica went above and beyond she is truly a terrific customer service representative.

A honest mistake was made by T-Mobile salesperson on last two weeks ago. They forgot to put insurance on new phone. Note: I have paid for insurance for 17 years. Yes 17 years. As luck would have it. I cracked my screen. The saleswoman called there corporate office who at first told me I never had insurance. Until I pulled up last months bill and showed them. Then refused to Correct issue and put insurance back on the phone. Then tells me i have to pay a $400 penalty for my damaged phone.Keep in mind my phone is still under factory warranty and I have been paying for insurance for 17 years up to when salesman forgot to put it on new phone I got.17 years of paying. And they refused to accept that the salesman made a mistake and instead penalized me $400. They could care less what I was trying to explain. They refused to accept any kind of responsibility. Worst customer service experience ever.If not fixed. I assure you it will be the last payment T-Mobile will ever get.

Got a phone number turned on and then bill reduced based on my age now

These people go above and beyond to help make sure you are satisfied before leaving the store

The salesperson was rude and not even knowledge about what was in stock. The salesperson said the had a phone in stock and then 10 mins later said we dont have the phone in stock anymore. I am a very unhappy customer.

Kristi was great. Very helpful. Willing to answer any question. Always go here when there is a problem.

Great customer service...whole staff is super nice

They give me multiple wrong quotes and did not want to fix their mistake. The representative is rude and argumentative to her own notes and quote. The wrost servies throughout my 3 vistis and I am still being overcharged!!

Very clean store, friendly customer service and very knowledgeable.

Ada was our sales person. She was great. We got a replacement phone quickly. She did all distancing and sanitary things we needed to feel safe it store. Thanks!

We worked with Terry and Jalisa and they were very professional. They took their time with us to make sure we understood thoroughly. Great service

Not knowable at all . They couldn’t even help me solve a simple tech problem .not properly trained

Have tried them all and T-Mobile is the best. Very polite and knowledgeable service reps at the University Drive location.

Refused to do a simple screen replacement for another line holder without me being physically present, even if I personally called to provide identification and approval. It took about 1 hour of my time while at work to compensate for their refusal to perform a simple service that I pay for. My experience at this location (6125 University Dr NW Suite 31, Huntsville, AL 35806) is actually causing me to consider breaking my contract and switching to another carrier. Associates name was Harper. Refused to speak in full sentences, insisted on communicating rudely by dismissive gestures and showing menu screens on an iPad without explaining anything. Refused to allow entry into store until another employee offered to allow entry. Ridiculous levels of rudeness and apathy.

Everyone who works at this Location deserves a big fat raise! The young man who sold me my phone was super nice. Kristy was so helpful and took care of my phone needs. So glad I came here. :)

I am elated with the Customer Service at this location. The store manager, Trinity, was extremely knowledgeable, patient, kind and very thorough in trying to resolve my phone problem. My problem is that I can receive text messagrs but cant send text messages. Although she wasnt able to resolve the problem I am very pleased with my experience at this store.

Was helped by Ken, super helpful, fast, efficient, and friendly! He knew what he was doing and made sure to walk us through all the steps and prices. Definitely need to go and see him for anything.

Went in for help with a new phone. Staff was very friendly. Ken helped me get my phone set up. He was professional, knowledgeable and very helpful.

Rude..the associate who was helping us kept hurrying us because she had to clock out at 7

Walked in and no one said a word... I figured perhaps all the sales representatives were busy. I looked around for about 15 minutes still no one even acknowledged my presence. Honestly terrible customer service, I get being busy but at the very least acknowledge a customer when they walk in. If you want to be valued as a customer don’t come to this location. Come to think of it this was not my first encounter of being completely ignored at this location. I believe there is another on Sparkman. Best of luck!

Service friendly and efficient. Great experience. 👍

Although the wait was long, the customer service was better

Looking for a good service and skilled personal? go here.Thx Ken, awsome work and thx for taking your time.

Ashley Drake is the most amazing customer service rep and sales representative! She has helped me on more than one occasion, and always handles my needs! I would love to see her managing the store, she is just that good!!!

I went in with a couple questions, considering changing my service to T-Mobile, and the sales associate who helped me, Ashley D., was extremely knowledgeable, friendly, and a joy to talk with. I went back for a second visit, and she took care of me with great customer support. Highly recommend them, and especially Ashley!

The absolute worst experience I have ever had with a phone company!! My wife and I switched from Verizon to T-Mobile because they were cheaper. Well its true that you get what you pay for. The first person we dealt with was the root of the problem. Heavier set Lady; I didnt get her name. She was suppose to check the T-Mobile coverage in my area, which was really a general search of Huntsville. When we sat down with Ethan, another sales associate, we were told we would get a $350 rebate to cover the cost of our phones with Verizon. That didnt happen. Called customer service they said there was no indication of a rebate. when we got home both of the T-Mobile phones said no service. when we went back the next day the guy behind the counter asked for our area code to check the service in our area, which the first person didnt ask for and it showed low to moderate coverage. I could go on and on with what didnt happen, but the bottom line is you get what you pay for.

Great service at this store. The clerk helped me get exactly the type of plan I was looking for (data only), and gave me some great app suggestions to boot! I was in and out quickly and with no hiccups.

Very professional 👏 i accidentally went to Verizon and the service was trash so finally after 2 years im back home i was a T-mobile customer from 2001 to 2017 and now im back

Great, friendly staff! Ask for Jenn she always takes good care of me!

Great service! Ashley D. Knew how to answer the questions that I had about my new phone, my wifes new phone, and pulled out all the stops! I most certainly will be doing business with this store in the future.

Great customer service

Workers stand around talking while customers are waiting.

Jennifer helped me a old army veteran 21feb2020awsome sales person

I came in 30 minutes before closing. There was a line ahead of me. The worker was still polite and helpful.

Friendly and professional service. Ask for Cara!

Best t-mobile i’ve ever been too! service is excellent and wait time is perfect, one worker multitalk.. i like that!

Everyone that works there is fantastic!

Fast and convenient

This new staff lack salesmen skills and proffessionlism so bad its ridiculous they are not helpful at all. The worst thing is they dont even try to help. If you have a device issue (brand new) they donot know what to do useless and unprofessional their attitudes are dry and rude. I really hate going. I recently bought a 375$ Samsung watch it was overheating. Its a horrible product to begin with nothin special about it, its literally a waste of money. Its basically a bluetooth on your wrist dont expect much from them or their products that have defects in them. When I had a issue the lady said, just wait tomorrow I dont know what to tell you. I decided to just return the product. Once this plan goes out Im closing account for sure.

Good employees. Tmobile is best operator in area

Decent food for real reasonable price.

Great service and prices!

Excellent service!

Excellent customer service and always willing to help.

The manager Ellis is very rude . I’m a general manager and her behavior is unprofessional

This store has too many walk in customers to let the whole staff take lunch at noon, but that doesnt seem to stop them. Youre better off braving the corporate phone system than wasting your time going to this store.

Called to ask a question about my phone plan and received the rudest response. James was snarky and unhelpful. I have never encountered such bad customer service !

I always have a great experience

Vey helpful staff!

Friendly and helpful.

They know their products

Good customer relations

The customer service sucks!!!

😀😀😀😀😀😀😀😀

I liked the service and when I travel to Mexico I can use my cell phone without extra costs as if I were here.