Carlos did a great job handling my new phone purchase and moving my data as well as providing me with a good tutorial on my iPhone with all its many new features.

Terrible customer service today!!!! The female worker was on her phone while we waited unattended to, I had to walk up to her like I was pleading for attention. So Terrible!

This place is terrible. Verizon sent me there to receive a new tablet. They refused saying they only had 30 day return. I could not understand how they represent verizon but refuse to honor what the company says to do. I have been a customer for 7 years, but after paying way too much I will shop around when my contract is OVER. I will never go in this RUDE place again. Take your money and then SNUB you.

Great experience when changing provider service. Christian was extremely knowledgeable, helpful and patient. I would definitely recommend this store to others.

Kaitlin and Levi were as good as they come. Both were professional, friendly, patient, conscientious and knowledgable. I appreciate how well staffed the store was and the organization and systems in place.

Im sorry to say that i dont remember the Young mans name who helped me but he was extremely knowledgeable and took his time and explained the differences in the phones so that I could purchase a phone that would meet all my needs. He is definitely an asset to Verizon

A very excellent place to shop for Verizon products the staff is willing to help you very nice and they even redirected me to a place to get a different phone to help me save money on my phone bill awesome place to shop

Very kind staff. Tried to help with my contract and fixed it. This was a red haired young lady that was fabulous.

Henry helped us choose and set up a new phone.The service was absolutely great!

Charles was the best salesman one could hope for when switch phone services. He helped with everything from new phone, changing carriers and tips on upgrades. Thank you!

So many problems. Went in to order a new phone- Galaxy S21 ultra 512 gb. Michelle took the order. Got the confirmation email, but she had ordered the 128GB instead. Called the store, they placed a 2nd order for a 256 GB because 512 were not available. Apparently Michelle doesnt know they difference? (Just found out that to place the 2nd order to they ADDED ANOTHER LINE TO MY ACCOUNT WITHOUT MY KNOWLEDGE OR PERMISSION!!) When I picked up the phone, Tandra took the sim card from my old 4G Galaxy 9+ and put it in the new 5G galaxy 21ultra and kept the new 5G sim card. Then at checkout they added on some shady Redux single phone drying service for $29.99 without my permission or knowledge. So I took home a brand new 5G phone that can only access the 4G network and paid a hidden fee of $30 for my trouble. And dont bother making an appointment. First attempt to get the phone, I left after waiting 90 minutes with other people who had appointments as well, none of us were served. They dont honor appointments, they add unauthorized lines to your account, they steal you 5G sim cards, preventing access to the 5G network, then upsell you shady stuff on the sly. Go to Conroe where you wont get treated so badly.

Fantastic customer service!Two new phones purchased and set up without a hitch.

I’ve had a lot of issues with previous service-providers. The customer service alone is a defining feature for me. However, Kindell from Verizon Wireless was the reverse of that dilemma. She was flexible, patient, and kind. She understood my previous issues with other providers and assured me that this experience would be easier. I also appreciated her absolute honesty with the policies. Those straight-forward responses affected my decision to join Verizon Wireless. Looking forward to the future with this service provider!

Tandra is very knowledgeable and spent all the time needed to make our purchasing experience enjoyable. We will definitelyreturn to see Tandra for future items.

They added a protection plan to my monthly bill without my permission. Verizon sent me a text the moment the sales rep did this. When I asked if that was included free in the price, she lied to my face and told me it was included. She knew exactly what she was doing. Not only is it not free, but they have to specifically add it as a separate add-on to the plan. She then configured the wrong plan, which was $10 cheaper. She was clearly trying to hide the additional cost of the protection plan. Watch these reps closely. They’re obviously trying to game a commission structure, and they’re bottom feeding deceptive liars here as a result. Just do all your business with Verizon online. Skip the insult, hassle, and stress. I feel bad for anyone less knowledgeable who trusts these people and gets taken by their b/s. Hopefully Verizon will come down on them hard. I’m going to get the process started by reporting them to corporate.I’m not talking about Victra corporate who will undoubtedly reply to this with some b/s standard response. I mean that I’m going to mess with their partnership with Verizon. Verizon needs to know what they’re allowing to happen here.

Gabriel was very engaging, professional, and friendly. My husband and I went in to purchase 1 item and came out with 2 new phones and a new tablet. Gabe helped us utilize all the savings possible. Levi was also very helpful and professional. Wont go anywhere else.

Celeste was absolutely awesome! She was very knowledgeable and patient and didn’t try to push me into buying something l didn’t want or need. She helped me get my new phone settings up and going and made sure all of my previous info transferred to my new phone before I left the store. She explained everything to me in a way that I understood and answered all of my questions. She’s amazing!

Very friendly and down to earth staff.really open and transparent about the whole process and very patient with customers.

I was at a loss to connect my battery charger to my phone. Discovered the Illinois agent did sell the whole connection. Kendall ably figured things out, found the proper wire connection, and now the charger can be used.Thank you for so simply solving my dilemma.Lucy

Celeste was wonderful! I was actually on the verge of switching carriers but she renewed my faith in Verizon. That girl was very helpful.I will definitely be using that store from now on.

Walked right in and Carla helped me immediately! No wait. No issues. Transferred my phone right over to my new one, deleted all the info on my old phone. Helped me tremendously! So friendly!! Would highly recommend using this location for all your Verizon needs!

I visited the Verizon store today and received the absolute BEST customer service by Celeste. Celeste was extremely helpful, polite and thorough!! I will definitely return to this location should I need any further support!

This place is awesome! They dont leave you hanging! They explain everything and help you get your phone started!!! Love, love, love these guys!!!!

I was very impressed with the quality of service I received at the Verizon store in Huntsville, Texas

I was helped quickly and efficiently while the store still stayed within CDC guidelines pf social distancing. The staff was friendly and knowledgable about the products I was purchasing.

Service has been very bad and when we came to the store.for.a.solution we had to stand out into he 95 degree heat and wait to be helped.

The new girl was horrible. I mean I get she’s new and was learning but don’t put someone out there to start helping customers with their phones and plans without having a trainer with them. She screwed everything up and didn’t know anything about how to upgrade lines correctly. She upgraded a line instead of adding a new line so we missed out on a $250 off promotion even AFTER she was told by us and the manager to add the new line and not upgrade the current one. She was supposed to put the Verizon device dollars and the current phone trade in amount towards the price of the phone to make the monthly price cheaper ... but she didn’t. She didn’t even do anything with the device dollars and she used the trade in to go towards the taxes and fees for the day. She also rang up the watch and the phone separately so we had to do two transactions and it ended up somehow making it more expensive even WITH the trade in amount she took off!! We will NEVER go back to this location. We will make the trip to Conroe to an actual Verizon store next time.

Hard to say its always a run around unless you paying your bill

I am very pleased with the service at this store. I had numerous problems with the Verizon app upgrading my phone. The reps at this store were friendly knowledgeable and willing to answer my questions.Ended up going back for something else and again had great customer service.

Tandra was great! Knowledgeable and friendly even when she was the only one at the store tonight and customers werent waiting patiently.

Kindell was excellent, fast and efficient. She was very knowledgeable and made me aware of everything she was doing.

Bestest day ever. Celeste went out of ger way to make me happy about my purchase. A raise is what she deserves. Thank you Celeste.

Celeste was very helpful and made sure I got the promotion was supposed to get. Very thankful for her help and was highly recommend receiving help from her or any of the employees and the Verizon store.

Tandra was extremely helpful and pleasant. She answered all my questions quickly and efficiently. Loved my visit & would definitely recommend Huntsville Verizon Wireless

Raul was very thorough and gave me all the options. He stayed with it even though the internet caused problems. He is an asset to Verizon n Huntsville.

Very professional and quick. Enjoyable experience compared to other times.

Extremely helpful, has a great knowledge of her job.Very polite.

We have all become so dependent on our devices and electronic connections that we take them for granted until they dont work. Thanks to Kindell at the Huntsville, Texas Verizon store for her professional attitude and prompt knowledge. She helped me migrate from another cell provider and set me up with a great new phone and plan. Thanks, Kindell! Give her a raise!

Great customer service! Arisa is always very helpful when I come in and she makes sure everyone is taken care of

Great service today at the Huntsville Verizon store! Why would anyone have their mobile service with any other provider?

Fast and respectful got me in and out. Answered all of the questions I had, and was able to learn more info then I came in with.

Very professional and friendly. Took care of all of our needs. Purchased an I phone 12 and an Apple Watch Series 6. Would recommend to all my friends and family.

Carla was great and very helpful. I love this location they are always so nice and you dont feel rushed.

It was my pleasure to work with Carla at Verizon store. She was fabulous! She was so efficient and quick and really lovely to work with. She gave excellent explanations to a 73 year old lady who is NOT very tech savvy! Really nice person and she took at least an hour to carefully explain things then made sure I was set up and ready to go.

KENDELL was simply amazing. And extremely helpful. A great asset for this store.

They was very warm and understanding about my needs and questions I ask they always had a answer my sale associate tamia was very polite and professional

Not an actual Verizon location. These guys, Victra, are independent middle men and that will cost you. They charge higher prices and fees than you will find at an actual store. Service is pretty terrible. Usually to get anything done you have to get Verizon involved, so might as well skip these guys altogether. Youre better off doing business online or driving to Livingston or Conroe.

The service here was excellent albeit a little slow at times. I have been coming here for years and have always left happy. So why two stars? Because starting in early 2020 Victra has decided to spam their customers with text messages, say there is nothing they can do to stop them, and tell you that it is standard industry practice (a Victra managers own words) to spam their customers even when the customer has requested to be removed from marketing lists.So, I will no longer be sending customers to Victra and no longer be purchasing my phones from a Victra store. I highly suggest you go to a real Verizon store, order online, or just choose a different carrier altogether.

Young man was very helpful.

Poor service on applying screen safer on my new cell phone 📴

Kindell is the absolute best to work with!! She is very knowledgeable and is willing to go the extra mile to make customers happy!!

Tandra did an excellent job saving us money and upgrading our account

Great Customer experience! Tandra was awesome! Smooth and easy process each time I go in to see her! Thanks hunn :-)

Had the best experience. My sales rep (Celeste) was awesome.

Very quick and helpful. I got in and out with a new phone and a new Verizon line of service.

Hnmmm,....though im thinking of coming here later today to switch my phone from Simple mobile to Verizon cause im from out of State;.....but some of the reviews are getting me scared to even park my car and walk in here....i can not imaging paying to transfer my information from my old phone, cant someone just be nice & professional, go extra mile with top notch customer service?

This was the easiest visit ever to a Verizon store! I thought I had a cracked screen and it was only the screen protector. She quickly put the new one on and showed me how to do the warranty registration for it and we were out the door! Thank you!

Everyone is very helpful and understanding in this crazy time. I will never go anywhere else

This is an awesome place to get your phones from and Arisa is an even bigger help!! Go here if you want great service!!!

They were very helpful, I really like this people over here, they take their time, to get everything done right!!!

Changed from android to IPhone to get an app for health monitoring, EVERYONE in the store was extremely friendly and helpful in the transition. Excellent customer service. Very patient while I asked questions and played with my phone. There are differences between the phones. I have only had androids for the past 30+ years.

A long wait however its due to covid. They no longer do warranty repairs there, its another company and I would have been with out my phone for 3 to 4 days unless I paid a huge deductible for a replacement!

Pleased with the service at this store. I had numerous problems with the my phone. The reps at this store were friendly knowledgeable and willing to answer my questions. I was very Pleased with Kendall in Huntsville yesterday.. She was able to help me out and got me a phone that will be more helpful than ever before.. She showed me things that were old and Very new to the things I needed help with.. Now I dont ever have to worry about anything my phone will help me with all my needs.. Drs appointment, the web pages and I will even get to play new games. Kendall was a great help to me.. Thank you Kendall

I am completely illiterate when it comes to the iPhone .I was changing from smart phone to iPhone And the girl behind the counter was very helpful seating all my contacts, photos, everything I needed she made sure I had set up for me.Thank You verison!

Tandra was awesome. I called ahead so she had my phone out and was ready for me to get there so I could get up and running as quickly as possible. Great experience!

I purchased a phone from this location 3 weeks ago. The purchase itself was fine. I told the lady that I really didnt want a screen protector because they never last and work. She sold me one. It started cracking and shattering within two weeks, so as soon as I could get to Huntsville I went into the store to see what I could do. Three weeks from purchase, a young man met me at the front of the store and told me that he could give me the name of the company to get another one from but he couldnt do anything. Just for the record, the screen protector was $65 and I havent dropped my phone or anything. I said, okay, then my husband came in and said that it was ridiculous that he couldnt help us more. He was definitely not strong in customer service and argued with my husband that no companies take anything back anymore and that everyone had to go directly to the manufacturer, which makes it pointless to buy and have the markup from a 3rd party. We also found out that there is more than one type of screen protector, which would have been nice to know before we purchased one. We went with him to the desk to buy another one that covered the area better, and he was rude the whole time. I finally told my husband that we needed to leave and get it somewhere else. My husband was inappropriate by that time as well. I have generally always had great experiences with Verizon stores, but I will not be back to a place that hires people who shouldnt work in customer service.

They cant do anything but sell you things.

Celeste was very helpful and patient while I made my decision on what to purchase

Love this place. Friendly and very knowledgeable people. Thank you, Kendra

Our Verizon representative at this location was extremely knowledgeable about all the different phones and packages available to us. It made it so much easier to choose the right phones for us.

Charles was extremely helpful and professional. I will come back here again for my next phone

CARLA was extremely knowledgeable about the phone and she helped us a lot!!! Shes terrific!!!!!

Arisa Is the person I always use! She is great and always so informative even helps me throughout my time owning the phone. She is so personable and always willing to figure out what I need.

Great, clean and well organized 👌

Carla is awesome! she needs a raise

Was taking care of fast and efficient

Tandra was super nice and helpful. She stayed late just to help finish what we were doing. She earned 5 stars.

Victra was super nice and helped me as soon as I walked in the door. I’m very happy with the experience I had!

Great customer service and friendly, knowledgeable staff.

Illiterate and depressed employees

It was quick and easy to add a new line and set up a new phone. Kindell was very helpful and we were in and out in less than 45 mins.

When my wife brings a brand new tab in we got from an insurance claim to activate it and they tell her it wont be any good in a few months and she walks out with us owing verizon $450.00 for a dif tablet because she isnt tech savvy that is straight up bait and switch...dont go here go to a real verizon store not an authorized dealer...predatory money hungry practices dont see how they sleep at night with zero integrity!!

I was pleased with the experience I received. I knew what I needed but the rep helped me to decide for sure. Wasnt able to answer some of my other questions about home internet services because they didnt offer it at that location. I think they should have offered to at least look it up for me.

Very sweet young man helped me....

We hit the door just as they were going home. We had a quick question and the staff member was very nice and accommodating. We have done business with this store in the past. So we would recommend this store to anyone.

The staff was very friendly, patient, and assisted us with everything we needed in a quick (but not rushed) manner.

Kindell has been extremely helpful with the upgrade process and I love my new phone and apple watch!

Excellent help and no having to wait in line. Very knowledgeable also.

Carla was a great help. Very nice and knowledgeable.

Its okay

Always has the answers to my questions. Quick and simple people. Doesn’t make things complicated.

The person that waited on me was extremely helpful and got me a new device and helped me get it connected to the computer

Everyone is so friendly and takes the time to get to know their customers, Im always satisfied when I walk out this store. Arissa Espinoza is an outstanding employee, thanks for a you do to make things right. I dont know what stores these other customers be going to they must pay them to lie. These are all good people @ this store.

Arisa, Tandra and Alex are awesome. Arisa has been my go to person for Verizon for years now. We went in this evening and Tandra and Alex were working, now we have 3 go to people that can help us!

I have dealt with this particular store for a few years now. The ONLY employee I will speak with is Kindell. She is very friendly and knowledgeable of ALL products. My husband and I arent too impressed by the manager. Thats all I can and will say about that. You need something, or just a quick question, Kindell is your girl!! We will go back as long as she is there.

Had an excellent experience today at the Verizon store with Rhonda, she was extremely personable and helpful since we were switching over to Verizon from AT&T!

Best experience with Verizon yet. Nick was super knowledgeable & very helpful

Very helpful and informative!! Thank you!

Kindall is the greatest . Five-star employee . She was patient and thorough and not condescending, which I appreciate. Keep her around.

Our guy who helped us was very knowledgeable and helpful. He was fun to do business with as well. I would send anyone to Verizon because of him alone.. wish I could remember his name