Visiting the property, it was a very helpful and pleasant experience. I was having a bad day, but the workers made my day. I have to give it to two workers, Miranda and Pamela. They engaged in small talk while helping me. They were very friendly and overall very happy with this place. Plan to share this place with friends!

Access control is pitiful. Look at the gate off of Redstone Rd SW, it allows unchecked persons into the secure property. Also, access control measures into my storage building dont work. Anyone on the property can access my storage building without entering credentials. (Not my specific storage unit, but the building.) I dont expect Public Storage to prevent theft, but I do expect Public Storage to provide access control measures which mitigate opportunity for theft. Access control at this property is a long standing issue, if they say otherwise if disingenuous. Oh, the functional access gate off of S. Memorial opens and closes, but Management must be on-site to open the gate. Property is clean and staff is courteous.

The storage unit itself is very clean and well maintained. The staff were also friendly., I was given 5-Star for customer service, The process for getting a unit and relinquishing were simple!

Pleasant experience since Public Storage took over from CubeSmart. Friendly staff and good customer service.

Property was really clean and both Pamela and Miranda were really friendly and helpful in answering any questions.

Pamela and Miranda were super helpful and friendly, nice clean property

They were absolutely awesome! Saved our butts and were the most helpful, friendly, reasonable and dedicated staff. Wouldnt know what to do without you!! Thanks so much!!!

The staff here is so friendly and helpful the property is one of the best kept in regards to cleaning I have ever seen and we store at several places! Im not one who typically gives good reviews but Public Storage has gained my business forever based on my experiences at two different properties here in Huntsville. Pamela, Jason, and Noah have been nothing but the best to work with at these facilities.

I am paying for climate controlled storage, but since the end of April (possibly before that because I had not been to my unit for several months) the air conditioning HAS NOT WORKED. I have called repeatedly and they always say that the HVAC person has just been there and it is working. We have checked it almost weekly, and every time we are there it is hot (even when it hasnt been very hot outside). We have used this thermometer in our house and it usually reads 2 degrees cooler than the AC thermostat. You can see that it is reading 90 degrees, and in the past 24 hours the humidity had gotten up to 65 percent.

Pamela is amazing she went out of her way to make sure I got the correct size space that I needed, she is very professional and always happy to help. The management team here does a great job training their staff and the property is always very clean.

Alex was very helpful and friendly as could be!!!I will definitely refer public storage to anyone who needs a great storage place long or short term. Just drop by and Alex will be more than helpful to you!

UPDATE: they got back with me. They waived the late fee, apologized for the whole thing and worked with me on the rest.Place is clean, but when they changed the owners, I was promised no changes to the contract. Then a few months later HUGE increase in the monthly rate. And no notice, they just whined that my automatic payment was short and charged me a good sized late fee. Called and they said they would try to cut it back some.

Alex was such a good help. He walked around the complex to help me find my unit. Being from Ohio getting a storage unit from Public Storage has been seamless. Thanks Alex

Clean and easy access. Too easy, since the main gate is broken (always open) and the door to the building is supposed to be secured with an electronic lock and PIN but thats inoperative as well.

The facility is well maintained. Every time that I have called with a question Alex has been very friendly and had all the answers. This is my second time using Public Storage and I would recommend them to a friend.

I’ve experienced very poor customer service, I can never get a live person to speak with, just leave a message. Extremely disappointed with the 25% price increase.

Service was fast and efficient. Friendly and knowledgeable. Would recommend.

After researching ALL self-storage organizations in Huntsville, Alabama and going by today to look into signing up for a storage unit, I was given 5-Star WOW customer service by the general manager, Rich, who did more than just sit at his desk. Rather, he took me around the beautiful and NEW storage facility and assisted me in selecting a unit based on my need. CubeSmart has two entries/exits with amazingly WIDE Drive-paths in between the units that makes everything simply PERFECT. The main office looks more like a 4-Star Hotel and the entire organization and its customer service and attention to detail remind me of Apple Computer or Google.So, did you WOW me? YES!!!!!!

Has all the packing materials I needed. Renting is 1, 2, EZ. Prices are good. Service is great. 24 hour access.I can have UPS deliver my package there and pickup after work, no more stolen packages.I hid the Christmas presents where NOBODY could snoop until Christmas. In a small storage. My kids went crazy thinking they were getting no presents.Well lit facility with security gates and cameras all around.

Theresa is WONDERFUL. Easy dealing with her and low key straight forward. Both traits greatly appreciated by me. Thanks again Theresa!

Great Customer service ! Jackie is so professional and helpful! She made sure I had all the info I needed and made sure my unit was ready for me and my code worked, just a all around great person we need more people like her on this earth that is for sure!!!

They helped up when we were in a rush to get a storage the lady at the desk was very nice and explained the contract in detail for me.i recommend them highly

Professional and clean. This is a 5x10 unit. Plenty of room to go up. The staff is very friendly and helpful.

Alex was so helpful to day on the phone. He really helped me understand everything.

Alex was such a great help. Very friendly and helpful.

Facilities are clean and the staff is very friendly and helpful

Tyler was really nice and helped me! The property was really clean and the whole staff seemed welcoming.

Had a great experience with with Tyler. He was very helpful and answered all of my questions well.

Teresa was a huge help to my mom and I. She was very patient and thorough and answered all questions we had and made the process of renting a unit very easy and hassle free. Teresa went above and beyond. Thanks for the assistance!

Tyler is the best. Definitely ask for him if you want true customer service.

Tyler was very helpful when I was looking for a place to store my excess business supplies!

The process for getting a unit and relinquishing were simple! While I’ve closed out this storage unit, I went with CubeSmart again for here in Tampa. I’ve had a great experience with everyone I’ve talked with at CubeSmart. Thank you!

Tyler and Alex were super friendly and gave me some good laughs.

Tyler and Alex were so friendly! Made my move in so fast and cheap

The storage unit itself is very clean and well maintained. The staff were also friendly.

Teresa was who helped me get a unit for my belongings. The original unit I reserved ended up having some problems making it unavailable after the reservation was placed. Teresa was absolutely amazing. I honestly did not expect to get such great customer service from a storage rental facility. Teresa went above and beyond to make sure I had an alternate unit that would work for my needs and made the entire process quick and painless. Great customer service!

Kept all my belongings safe and I like their auto monthly payment so I don’t have to worry about remembering to pay ..thank you

1 star is appropriate for this place. Been with the south pkwy cube smart for over 3 years. Every year the price has increased by $20-30. The company as a whole trys to tell me it is to meet the demand, but other storage places in the local area are cheaper. It is unsettling that every time I went to my storage unit to have someone from Cube Smart driving by looking into my unit as if they need to know what is in the unit. As a disabled veteran with limitations, I have had a hard time moving out of this unit till this month. My wife and child were throwing trash in dumpster which triggered the manager to drive her golf cart out to tell us the dumpster is off limits to everyone except cube smart employees.I found a cleaner storage unit with a friendlier staff for more than half the price. I personally do not recommend this facility.Do your research before signing. Be prepared for massive rate increases yearly.

Office personnel were very helpful and friendly. Quality and cleanliness of storage units and facility. Felt there was good security at the unit. Easy to get in and out.

Great access & customer service.

I was in a pinch and needed to add a storage unit for my last few things that wouldn’t fit in my existing unit and Teresa was great. She immediately helped me and made it happen fast. Great customer service and glad I used Cube Smart. Thanks Teresa for the excellent customer service.

I used CubeSmart for almost 2 years, and I must say they were the best storage area experience that I have ever had, out of several that I have used over the years for various moves. The facilities are very high quality and easily accessible, and the service is very polite and helpful. They also conveniently sell different types of boxes and packing materials in their front office, which was very helpful for me during 2 different moves. I highly recommend them!

Tyler, Alex, and Teresa were all awesome!

Unit was clean, well lit, well maintained, safe and secure. I would happily use Cubesmart again.

Very fast and professional service provided. Units are easily accessible and clean. Highly recommend!

Tyler did an awesome job!!! Great customer service!!!

Theresa was very helpful and knowledgeable about everything with our unit. We reserved it a few weeks ago in preparation for a move and we came a day early, and she allowed us to move in which was great. She was very nice as well when we weren’t sure if we would need to reserve an additional parking space. Would definitely recommend this storage unit facility to anyone needing one.

The employees! Also, the building was clean, easy to access and safe.

The staff at CubeSmart in south Huntsville were incredible. They went above and beyond in helping me find the right size and placement for my storage unit. They were also very friendly. I would highly suggest using this facility and company to store the possessions you need!

I normally dread having to do this kind of stuff, but Laura made the whole process easy and painless. In a short time she showed me my storage unit, provided me with a lock, and had all the paperwork finished so that I was ready to go in under 30 minutes, and all with a friendly sense of humor. The office and storage areas are also nice and clean and the location is easy to find.

The unit was very clean and the property was well maintained. The staff was professional and polite.

Very easy to work with and got me setup in a timely manner. Needed a place to put my boat on short notice. Highly recommended.

This is my first time purchasing a storage unit. Staff was extremely friendly and patient with me. They gave me a tour with detailed explanations of each type of unit, warned me about all further costs, and answered every beginner question I had with patience and understanding. The place itself was extremely clean and had a safe/secure feeling to it. Im moving into it today and the gate access/automatic doors/and the unit itself has been wonderful. Everything opens easily and works as it should. Extremely happy with my decision to go with CubeSmart😊

The staff has always been friendly and helpful to me. The unit I has was clean when I started renting. I have had a very enjoyable experience renting a storage unit with them.

The GM Laura is great! Friendly, answers any questions and very accommodating. The facility itself is clean and very secure with well lit, accessible units.

CubeSmart Opened in (April) 2017, I like the new facility! They are located in the south of Huntsville, past the construction zone (Memorial Pkwy overpasses). Cubesmart offers outside and climate controlled units. The facility is well maintained, very clean and as long as it remains this way, I will be a customer.The whole facility is just one floor (not multi-leveled) and had plenty of area to expand in the current land lot. I would recommend this storage site.Pros:- Location in South of Huntsville- Next to Memorial Pkwy (SW)- New Facility- Very clean with descent security access system- Premises are well maintained- Supplies (Moving) are available at the main office at descent prices. I still prefer buying boxes from Home Depot- Descent parkingCons:- Not many, just found pavement angles used to enter storage facility odd. Not much land filling was used to level property. So just be creative when positioning vehicle for unloading.- Standard residential fencing in property, security is minimal.Overall, the facility is acceptable and most important to me, very clean! which was one of the reasons I decided to check this property out from past customer reviews.

Great price, great storage area. Very convenient!

Excellent storage facility, clean well lit with cameras. Staff was very helpful and friendly. And the price was right!

Wonderful service!

Laura helped me get through the process of renting a climate control unit with clear, precise instructions and professionalism. The unit was very clean. I had a great experience, will be telling family and friends.

Laura helped me get through the process of renting a climate control unit with clear, precise instructions and professionalism. She showed me the unit, helped with the lock and code. Thank you Laura. The unit was very clean and easy to find with Lauras help. Good experience.

These guys are simply the best. This facility is new and in a good area. The storage size is exactly what I needed and at a great price. Rich was awesome to work with and I appreciated all his help. I highly recommend this storage facility.

Nice, clean, secure place. Used for temporary storage. Advertised 1st month 1/2 off but by the time they added required insurance (which is at a stupid price) admin fees, etc. the 1st month was about full price. Then after only being there a few months got a letter with a price hike! Looking for temporary storage again but wont go here because after doing some comparisons, their prices are MUCH higher than other nearby units.

Best staff EVER! Very helpful and friendly. Moving is such a stressful experience. The folks at CubeSmart Huntsville are so kind, courteous, and helpful. If anything made our moving experience better, it was them. The storage units are the cleanest Ive personally ever encountered. Thank you!

Probably the cleanest storage unit I have ever moved in to.

Extremely easy to work with & an absolute professional staff. I mean that. Seriously. I reserved a 5x5 storage cube online, drove to the facility, liked what I saw, & signed up. The entire experience took about 30 minutes.Things I liked:- 2 part security system thats keypad password based (car entry, then building entry) + your storage lock- newer facility thats indoors (for most of the cubes) & AC-controlled- friendly & professional staff- military discounts- offers best price per square feet in townIf youre in the area short or long-term & need additional storage, this is your place.

Love the manager super nice and caring

The staff was very friendly and helpful.

I was in a rush to find self-storage for my wife and I and after looking on the web for three days, we came across CubeSmart. It was out of the way for us to store here, but their web special, 15% off + first month free was enough to convince me to use them. We opted for the climate controlled 10x10 interior room (with discounts, it is only going to run us $88.40/month as opposed to $130/month being the closest comparable competitor by finance). Ms. Malone was very helpful in setting up my account, walking me through the process and smiling all the way.

Friendly service,very clean facility,conveniently located and reasonable fees

I made my reservation online and received a phone call when the business opened the next day. Laura was very helpful and the registration process went very smoothly. Facility seems clean and secure and I am comfortable storing my stuff here.

Very clean climate controlled units.

I recommend not using this company. I closed my account on the day The bill was due. I still had to pay a full month. The assistant manager told me they do not prorate and there is nothing she can do.Update: the area supervisor did reimburse the payment.

Check-in was a breeze and the facility looks clean and well kept.

Great experience! Clean, well maintained facilities. Great staff. Smooth transaction.

Thank you so much to the team at the Huntsville location on South Parkway!!I called over 6 storage facilities in Huntsville and the surrounding area and was extremely pleased with CubeSmarts response to me over the phone and in person!! They were extremely helpfully in helping me with what size I needed, location and climate controlled vs non climate control. Their facility was very modern and clean and secure!! And their prices were the best in town!Thank you to Laura and Rich for helping me find a safe and clean place to store my treasures!Sharon

The lady who assisted me was VERY friendly and helpful.

Staff was very friendly and helpful, units are priced extremely well, and the property as well as the units themselves are very clean.

Great experience renting from them, a small hiccup that got resolved quickly

I had a very good experience when I went to get a unit. The lady that helped was really nice and professional and was more then happy to help me get the right size unit for what I needed. Will definitely recommend it to my friends and family.

Rich was GREAT! Highly recommend CubeSmart. Rich was very through and made it very easy for me. Give Rich a call if needing storage space

I have never felt so special and important for just storing storage. Mr. Were was very accommodating and had quick service. He heard my concerns and had a solution for everyone of them. He even remembered me when I came back!! Thank you CubeSmart for making my move from Huntsville easy.

The staff was very helpful and friendly. She helped us get the best pries for want we needed. The facility is very clean and easily accessible.

I recently rented a storage unit from CubeSmart and highly recommend others to do so as well. All facilities to include storage units are clean, safe and well maintained. Special thanks to Ms. Laura Malone who was professional, pleasant, and knowledgable. She made me feel welcome and assisted me in an efficient manner. If you are looking for self storage, do yourself a favor and give this CubeSmart location a call.

Rented a unit today. Rich was very helpful - listened to me and gave me a tour. I was shown different size units (I need visuals on measurement), He was very patient as I gathered info to make my decision. It was painless!

Signed up on-line for our unit. At the office, filing paperwork etc was completely in a minimum of time. We were shown our unit, provided an explanation of gate operations and then proceeded to load our unit. The staff was great.

The friendliness and ease in setting up

Brand new beautiful facility. Very clean and well lighted. Climate controlled units are nice and cool. Automatic doors to the inside units are very helpful for quick loading and unloading. Rich and Laura are fantastic, very accommodating always helpfull.

Super friendly and helpful. Customer service and cleanliness are outstanding.Rich made my day after a very long car ride moving to town!

Good place with reasonable prices if youre looking for storage

Clean, well maintained facility. Good security coverage, smart helpful staff! I’m glad I found this space to rent for storage.

Outstanding facility. Very clean and organized. Rich did a great job showing me around and welcoming me to use his facility.

Decent storage options. Great prices on storage but dont buy your boxes from here, way too pricey.

The store manager, Laura (no relation), was very professional and helpful. The facility is super clean and easy to access. Very smooth rental transaction!

All around positive experience renting storage space from CubeSmart. Clean modern facility, great introduction to features. Recommended!

Efficient, secure and affordable.

Staff was extremely helpful and provide exactly what we needed. Prices are decent and security seems to be top notch compared to many storage facilities.

Easy to rent, storage cubes are clean, along with friendly service

Very nice staff that went above and beyond.

Facility was clean and staff extremely friendly and efficient.