Got help quickly. Problem with phone got solved. Nice people

Located near Giant Eagle ( Google provided incorrect directions).Very friendly personnel and clean school. They have all the phones displayed so you may see in person

GOOD SERVICE BUT BAD PRICING ON THE CELL PHONE BILL. I ITS CALLED PRICE GOUGING.

Garrett Tobias was fantastic!Talking to him was perfect!Im a military veteran and he was in the Army.We had a lot to talk about and we connected pretty quickly.His customer service is 10/10.And he is a fantastic employee for the team!

Verizon unexpectedly shut my service off when I was on autopay. Came to this store to see why. They were totally clueless on how to help. I spent many months trying to get my payment down to $25 a month only to be shut off on the month it shouldve happened. I am going with Straight talk as thats the only other provider that works where I live.

No help when canceling service with them!

Had an absolutely great experience with service here. Went to other franchise on 4th st. first, won’t make that mistake again, even though it’s closer. Too sales driven. Went to the corporate store, got a WONDERFUL tech by the named Mark. Had what seemed to me, to be a complicated problem & it took us a while, but he got it resolved . Thanks to his expertise, my phone is perfect!! Mark was pleasant, respectful & very knowledgeable about his field. He Never pushed me to buy a new phone, & that was something else I really appreciated. Won’t hesitate to go back! Mark is the guy I want to see; he certainly knows his stuff, & knows how to treat customers!! Thanks again, Mark!!

The gentleman waiting on us was very knowledgeable and he answered all our questions and gave us the best deal that he could and we were really happy!!

Phone still does not work

I took my iphone XS in 2 years ago, back when it was brand new. It was having issues with the camera & photo quality, the extremely condescending Verizon store employee looked at it for about two minutes, tried to talk to me about my iCloud subscription instead of the issue with the camera, and was generally not helpful - nothing was resolved and I was resigned to the fact that there was nothing I could do. Ive been in contact with Verizon over the phone in the process of ordering the iphone 12 pro, the representative was very helpful and when I explained all the issues Id been experiencing with my XSs camera, he stated that there was definitely something wrong with it and I shouldnt have been brushed off when I raised my concerns initially.

If you are looking for a place to buy a good phone with good service go to Verizon in Indiana PA

We have a business account at Verizon. I cannot say enough about the excellent customer service at the Townfair Plaza location. The representatives there are so kind. They also work well together and tag team which I think leads to better service. Kenny has been especially helpful in helping us establish the best solution for our internet. I will always be loyal to this particular store. The experience you have is just that good.

Really good service. Not many people were there. So it was fast.

Was very helpful quick

Every time I go there they say one thing and after I leave I find out they charged me a lot more than what they quoted me. I have 2 lines and I wanted to switch to unlimited data. The sales guy told me that my bill would go up $25. He didn’t give me a receipt, which I thought was odd. When I got home I had an email saying I could log on to the My Verizon app to print my receipt. When I did, I saw my bill went up over $40!EDITED TO ADD - I called the representative I spoke to at the store and he explained that the receipts are usually incorrect because they don’t include the discounts. So I will wait to see what my bill actually says when it comes out.

Went to verizon to upgrade my phone and the guy who helped us out also was pretty cool. He explained the differences between s10 and s9 and it was very helpful in my decision making. Also managed to help us get a smart watch that my wife loves. We also had a issue with our hum and he helped us fix that problem.

For sure will put the sale first wasnt much help was there for almost 12 hours just to tell me I couldnt upgrade even though I have 3 line upgrade available on the account super unhappy

Every time I go this store, I have had a great experience. The reps there have been always very friendly, helpful and knowledgeable for the questions Ive had. Last time, I worked with Eric during the 4th of July holiday week, who went above and beyond in helping me with my issue - big kudos to him! I highly recommend this store.

Horrible experience, bough a new Apple phone last month, the 11 pro. Bought a glass sticky front screen protector to protect the glass for $50. Was told if any problems bring it to any Verizon store. It started to shatter on the corner and cut my finger. I brought it to a Verizon store yesterday and they say they were sub contracted and not a real Verizon store. Brought it to the Indiana store and the staff was rude and so was the GM Will. He said they had one and I could buy another one or file it with the manufacture and wait till they send me one then they would put it on. Unreal $1500 and that is such bad customer service. Have never had a problem with Best Buy, they have always replaced my last screen protectors. My wife is due for her upgrade now and after this, my 18 yrs of Verizon is done. Thanks Will

Didnt solve my problem.

Verizon at the Lowes Plaza is very knowledgeable about any and everything Ive ever went there about. Every associate is very and helpful. The solutions expert Loretta was able figure out why I wasnt able to make but could receive phone calls thanks a lot. Thank you.

They are always nice and helpful. I am not usually happy when i go in the store. I am there because I am having phone issues. They are patient when explaining the options. I couldnt ask for more.

Not helpful for me at all because I am a prepaid user, went to the Altoona store the next day and got great service.

The wait time came be a problem on certain days, but it is a good store. With knowledgeable employees.

Only corporate store in town but definitely dont like the way the company makes the employees entice older generations into buying things they dont really want / need.

The people at this Verizon store are generally very helpful. It can get a little busy though. Side note, Mad props to Verizon for offering an Unlimited Data plan again! Game Changer!

Very helpful employees and very clean!!!

My service was pleasant my sales rep explained everything to the point of understanding. Very great service and it was quick.

I enjoy the people there very helpful & nice & pleasant . Gotta a sense of humor they helped me with my bill

Had great experience getting new phone.

The customer service representative is always friendly, courteous, and very helpful!

Only are helpful if you are buying a new phone

Very bad experience Will never go back to this location. Employee misinformed me when I purchased product care plan. Did not find out until 8 months later when I went to use it. Spoke to manager she was no help. I will Go to another location or a best buy where they know more about the services and products that they are selling.

Staff was very helpful, and polite, I was taken care of in a matter of minutes. I would recommend others to stop in

I really dont use this company. So I gave them one star because of that. But my mother loves the company.

I cant say enough about the service provided at this store. I have stopped in and had questions answered and problems solved. The buying experience is always top notch!

Very nice people to have to help with the cellular phone great stop in for your phone u need

The employees are nice and have a great understanding of how to get thing done.

Really helpful people there, especially Doug, he helped me with all my concerns

The gentlemen working in there are so helpful

Great store, this is a real Verizon store not just an auth dealer

Had a hard time with switching to a new plan at different store this Verizon helped me out and got me on a good plan now, thanks Kevin.

I always have the best customer service at this store. They do all they can to help with whatever the issues are with my devices! 5+ 🌟🌟🌟🌟🌟+🌟

VERIZON STORE EMPLOYEE WERE VERY HELPFUL AND FRIENDLY

Not a bad little shop, with a friendly and helpful staff. Always seems to be busy with a wait when I go, but theres a guy that will put you into a queue and you can browse as you wait.

The sales person was very helpful and pleasant to work with

Staff was very helpful and friendly.

Very helpful!

Never is easy. Always a catch that costs more money

Knowledgeable and kind staff. Wish that the Verizon Corporation cared enough about their customers to offer clases on using phones and tablets.

Great service as always thanks Mark

Good service. Very helpful

Always helpful. Nice staff.

No line. Friendly. Excellent service.

Shane was so helpful when we were at the Indiana store last evening!

Great staff

Great service! Fast & friendly

Pretty good. Not too long a wait and nice people

Contract is up February 14th and I cant wait to be out talked to reps yesterday about how rude the associates are at the store in my town every time I have ever gone in there with an issue they act like we ruined there day by going in yesterday we walked through the door at 10:06 6 minutes after they opened and we were there until 11:50 before we were dealt with for 5 min the associate was very ignorant and couldnt wait to get us out the door we are going to att as soon as our contract is over buyers beware they want you as a new customer but dont care about you if your an existing customer.. the store was in indiana pa by the way and if you call and ask to talk to the manager he has the same careless attitude and is just as rude perhaps you should teach ur associates that without customers they arent needed because after reading some of these post thats were your heading no customers

Ive never had too wait long when I go in for anything. The staff is always friendly and helpful.

Josh was very helpful.

Ive been a verizon customer for nearly 15 years and have never had a bad experience to date here. staff are always friendly and extremely helpful.

The people here are always friendly and extremely helpful.

The employees are literally a hit or miss. Some of the employees there are so sweet and will try their hardest to help you out. While the other employees (which are most of them) are just plain rude. I went into the store because my cell phone stopped working, the employee said sorry cant help you call this number on this pamphlet, which was the asurion number. Then I stated to them, how am I suppose to call if i dont have a phone. WELLLLL?? UGHH.... you can use one the display phones I guess. Seriously I dont understand why they have to be rude to us customer, if you dont like the job... THEN QUIT!

They can usually solve any problems you have.

Very Helpful,, The time I was in,,No waiting....👍👍

Great customer service

PJ was very helpful.

The best Verizon experience Ive ever had

Friendly and helpful employees

Great selection of products

I absolutely hate this place service is terrible

Very helpful.and very nice

See prior review, but I dont recommend

Always helpful!

Didnt even activate the phone for us

45min wait and they were gliding through customers. Hats off to these guys!

Its all about the right phone u can find

Typical Verizon store. The staff there is very friendly and will do what they can to help you.

Very nice folks

They could not help me recover photos that were accidentally erased.

Customer service is not that great but I think that its a verizon thing and not unique to this store.

Best service

Poor service, not helpful

The employees are very friendly

Excellent!!

They always lie to the customer

Excellent service

Always positive

Loved it

Great

Great