Very nice. They have everything you can think of.

Poor management/leadership. Needed an instacart return which again, should have been rather simple if the manager or leader in charge knew how to use their own POS system. Kept saying they could only do store credit... then after reading their own policy realized I was indeed entitled to a full refund onto my debit card. Yikes. Had to explain to them why a certain feature was popping up. As a retail manager, it was frustrating to watch.

Went there for my first time. Absolutely loved the store! The staff was so amazing! Very sweet, helpful, and definitely beautiful testimonials! I loved the personal touch of having someone help me decide on which products to try. I also signed up for their loyalty program and even got a birthday gift, even though my birthday had passed. I definitely plan on going back. I just need to practice a little moderation. 😅Highly recommended!!

Horrible service... many workers nonchalant...not really wanting to assist. Made a purchase but had to return because I couldnt wear it..since it was past the receipt....which I had..I was stuck with my purchase. I even was going to buy more items, I didnt want money back just an exchange. I wonder what wouldve happen if I wasnt truthful with my receipt and just said something else..oh well...no more going there again.

Friendly employees who went above & beyond to find me a perfect perfume!

There 10/07/2021, Manager had a very nasty condescending attitude! Plus Sephora changed return policy during a time when everyone is very challenged... honestly after todays visit and interaction with Fashion Mall manager, go to Ulta instead! ULTA Employees have better attitudes and Ulta offers coupons. Sephora fashion mall, your manager has a terrible attitude & the store would be better off hiring a robot... because you have far less in charge now. I have money and I will use it elsewhere, please join me! #spendyourmoneywhereyouareappreciated. #Weshouldnotexceptpoortreatment!

A guy who works there or used to work few times he gave me some sort of attitude about my return.Bizzare attitude because Ulta doesn’t do this kind of stuff and happily accepts returns.

One of the best stores to help Women with all beauty products.

I love how when you enter they ask a couple of questions on what youre looking for and when you go in a employee looks for you to help you find it. All super nice and helpful. Great covid protocol procedures in place.

Wonderful! Love it here.My only thing is, Chris hits on my too much. He is always commenting about my lips and asking me personal questions and getting up in my space. He never gives good advice and doesn’t seem to know his products.

Morgan at this location was SOOO helpful. I needed basically new everything and she really took the time to help me find it. Fantastic employee, thanks Morgan :)

First day out since covid. Requested birthday gift late. I have 500 points so I am a good customer. Man with blonde hair and neon green eyeshadow told me it was impossible. I would have had to leave my house in Dec to come up for the gift which never amounts to much anyway. Poor decision. I will stick with Nordstrom . Jennifer was awesome in helping with selections. I am sorry she has to work with the neon man.

Great experience, really attentive and knowledgeable staff

Wasnt the Indy branch, but still the company...and this is the only place I could find to rate it, I am a rouge member, which if you know Sephora you know that means I have purchased A LOT from them.... they lost one of my packages a while back now they are punishing me because they replaced it, a DNA are wanting me to ship something back... before they refund me when it came OPEN!!! I

Love Sephora! Went in to Sephora to get an eyebrow pencil but walked out with lipsticks and eyeshadows too. A very kind and helpful person, Becky, was helping me find great products at fantastic sale prices. Im obsessed with the quality and copious amount of products they carry.

When I go here, its always for my wife. The workers are ALWAYS very helpful.

Such great products and helpful employees!

The 2 ladies that assisted me were very friendly and helpful despite them no longer having the product that I was looking for. They quickly help me find an alternative as well. Very satisfied with the service & with what I purchased.

I am a Rouge member with Sephora. Typically I don’t go to this store but I did today. One of the employees followed me around the entire time I was there. Seriously everywhere I went she was right behind me, I will not come back to this store, It made me feel untrustworthy.

Holiday season is BUSY. but i was still greeted instantly and helped with the questions i definitely had. i was in and out easy peasy!

Very helpful and friendly.

Stood in line to wait because of the social distancing thing...fine, I completely get it. I DONT understand why they only let 3-5 people in at a time when they literally have TEN EMPLOYEES working??!! Do you really need three employees for every customer?

Higher prices compared to Ulta down the street. Ad signs are confusing we picked out eye shadow for the sale but the sign was indicating something else, makes shopping difficult.

Worst shopping experience ever.....never will go back!

It was my salesman who earned this place a 5 star rating. Took time to listen to what I was looking for, worked hard to find it, and didnt try to push me into buying what I didnt need. He was fantastic

Nice store,expensive.

Nope. Not buying here again. Terrible customer service. Saks definitely way better

Went for skincare and ordinary brand products. Not many options in skin care and no ordinary products at the place.

Every one is nice and helpful

Its my go to place to find my favorite makeup and skincare products.

What can I say? Love a makeup store. Helpful and fun sales people

This location is always busy, but the service is still great and they have a wide selection of makeup brands and products.

Went in looking for tinted moisturizer, had 1 brand I had researched and they were listed there. I got taken to that brand. I asked if there were other options, got referred to Evan who took me to Another product after a bit of trying to change my mind that a cc cream is better. But its not a moisturizer which I came in for and it was in a tube. I wanted a pump. Showed me a heavily scented one, I am sensitive to scent. He then just walked away. I thought they would know their products.

I’be gone to this location several times and had the best experience with Chris yesterday. He helped match my foundation, gave his recommendations on best way to apply, and was very friendly and patient with my questions.

Although they did order me the wrong eyelashes, they let me keep the ones they sent to my house and refunded my card for the purchase. right on sephora Okay so I have to add to my review because I had a wonderful experience with a sales associate on 3/7 her name is Rio and she was VERY helpful and super nice even when I asked for samples. So happy that she is the person that ended up helping me.

Very helpful 👌

Great service

Nina was so helpful, she rocked my world!!!!

Everything is Sephora

I was one of three customers in the store and asked for help getting a foundation shade match. I was told that they would have someone come help me. When I walked towards the direction they directed me to, one of the employees asked another if they heard the call for the foundation match. The other employee said “No, I’m not doing it, you can tell them to go home”. I was standing less than 4 feet from them. You would think they would be more discrete about their hatred of having to do their jobs. I called customer service and was left on hold forever, then called the store and was told that their manager couldn’t take phone calls.

Clean well stocked store. Helpful employees, good prices.

Greg was amazing and gave his expert opinion on the Fenty products and helped me pick out the right foundation, primer, concealer, and brushes! My makeup looks flawless!

Love Sephora! They have a cool color matching technology

Great service every time I walk in the door!!

I wish this place has more branded collection (eye products) other than, this is best place to find great cosmetics

Well, I cant say much at this location since I was on hold for 15 minutes the first time I called and before I could say anything the next time I called I was on hold for another 10 minutes. I would have been nice to speak to someone... hanging up now 12 more minutes later. Next time please at least ask what the customer needs before putting them on hold!!

Rebecca really helped me with my makeup needs and Catrina was so personable and called me by my first name when she looked up my rewards which made me feel really special! Thanks ladies

I love Sephora in general but I feel like the employees at this store talk down to me? Im only 18 and often times I walk in there with no makeup on but Ive been a makeup junkie for 5 years now so its rude of them to assume I know nothing. Of course its not every employee some are super happy and pick up that I know a lot about makeup right away so we can get down to the nitty gritty but its disheartening that some 30 lady thinks she can talk down to me when we probably have the same knowledge.

Loved this store the employees went above and beyond to help us, it was also so organized and clean one of the best sephora stores I have visited. By far my favorite sephora

I went in for some Brazilian Bum Bum cream and left with the cream, a smile and shared laughter and a free hydro facial. I needed that!😁

Had a makeover with Ryan... He was awesome!

Did a mini foundation class, very helpful. Awesome customer service

This one is better than the one in Castleton, more relaxed and friendly

Great place to find makeup

Awesome service... Quality products...

Great staff, but beware the perfume saturation levels!

Employees were incapable of showing me multiple foundations that could match my skin and told me they did not have time for me. They acted like I was bothering them by asking for help. I was planning on spending a substantial amount of money here, but bought zero items because of the poor customer service. I would recommend going across the street to Ulta.

Always great service and wonderful products!

The workers have always seemed more than willing to help and eager to lend their advice.

The workers there are wonderful and extremely helpful, they truly take the time out to help you achieve your desired look.

Yes. So much yes. They have everything!

Love love love love... sephora..

The employees were very friendly and helped me throughout my visit at the store. I am really happy about the products and appreciate a little birthday gift from Sephora as well.

Excellent beauty consultants

Got great service

Busy but helpful

Nice selection!

I was going to go by today but after reading the reviews I think Ill pass. Rude and arrogant people wont get my money. Very sad.

Helpful team

One lady who works here has an attitude that really pisses me off

Wonderland for women.

So cool!!!

Expensive

The place is fine, I went to get a perfume and it served me paceo

Everything I need makeup and skincare I find there!