The receptionist (Michelle) and the manager Kristen provided exemplary customer service. I gave the shop 4 stars, I would have given them 5 but I had to get off work after they had my vehicle for a month, take my car back as they hadnt completed the repairs. They did however rectify the issue and so now I am satisfied. My car looks very good!

I gave my car to Coggins to have them replace my front bumper TWO AND A HALF MONTHS AGO and I have yet to get my car back. Instead of listening to me and having to say that my adjuster needs a supplement for my claim, ONE MONTH LATER I called the body shop again asking if they got the supplement. They said yes, however they were sending my car to be serviced. The car had already been serviced. Hence the supplement for the body damage. The center said that they ordered new tires, alignment, etc. I told them that services had already been done and that I went to the body shop to get the body done. Not once did I ask for services. I left a message with the manager the first time trying to get an estimated time as to when this will be done as I only get 1 month for my insurance to pay for the rental. The manager NEVER returned my phone call. I called every week asking what the status of my car was and was CONTINUOUSLY told that I would have it either that week or the following. NOT ONCE WAS I COMMUNICATED WITH, NOT ONCE DID SOMEONE INFORM ME THAT THERE WERE PARTS THAT THEY WERE WAITING ON, NO ONE REACHED OUT AND SAID “YOUR CAR IS ALMOST READY WE JUST NEED TO PAINT IT.” ZERO communication on their part. If the manager reads this, I left you a voicemail as of 3:15 TODAY as I write this review. I’m expecting to hear back from you hopefully THIS time and you can explain to me as to why your shop has had my car in your possession for TWO AND A HALF MONTHS.

I will only use this body shop from now on. Customer service was top notch. We had a long trip planned and wanted to make sure the bumper on our Honda Odyssey was safe. They got us in and out in no time. Not sure of the ladies name but we brought it in on 8/10 @ 10:00 AM. My wife said she was beyond helpful. Thank you!!!!

Took me two months to get my car back. Car sat for a month untouched. I called multiple times week to see what was going on, and kept being sent to voicemail, and never got a return call. Wasn’t until i went into the building and made a fuss that my car was actually started on.

My experience was sensational. From the moment to entered the door and left in my brand new car, everything was great. Luke was an amazing person and super transparent. Loved his personality and patience. Definitely made the buying process smooth and simple. Would recommend 10/10.

Justin was a fantastic salesman that listened to our needs and found the car we wanted.

From the moment I walked into the building I was greeted by Raquel, a very knowledgeable sale rep. She listened attentively to my needs and she didnt try to sell me something I didnt want. The Finance Manager Mike, was also very knowledgeable and pleasant to work with.Eventually I drove off the lot with the vehicle I wanted, hassle free. My only peeve is it took two months before I finally received my new tag.

A well managed facility with professional staff. The work on my car was excellently finished. Great service excellent quality.

Service is fast, I brought my 2016 Honda Accord Touring to get minor bumper repair on rear bumper and tail light. They had car for 7 Days, the only draw back was when they returned my vehicle my Parking SENSORS was not working and looked like someone dried my car with a dirty rag and my entire paint on vehicle had swirls when direct sunlight shine on the paint... I had to get it buffer else where. And later took the car back to get my Parking Sensor fixed, which they left unplugged.

Darren is the most genuine and helpful rep Ive had in years. Even though I didnt purchase a 2017 Nissan Pathfinder due to not feeling comfortable about the purchase, he went above and beyond by consulting with the managers and located an Infinti QX60 which gave me goosebumps. I would have never thought I would be able to afford or even own one but Darren was with me the whole way and officially purchased 4 vehicles from this dealership out of 21 cars Ive bought in my life. Thank you Darren for making this the best purchase experience ever

Justin and Thomas were awesome!!! Service was great. Thanks much to everyone

Salesmen and staff were great at time of purchase. However after the vehicle was purchased the salesmen who assisted my wife when we returned the extra key for our traded vehicle and seat we promised returned was extremely rude (she didnt get his name unfortunately). And multiple phone calls to ask about missing or damaged equipment was never answered or returned. I will never return or recommend this dealership to anyone.

David my service advisor did a excellent job will go back again if David is still around

Took my Nissan versa in to have some repair/body work done after a little run in with a semi. from beginning to end the staff was friendly and professional and made a stressful situation very easy. Couldnt believe how quick they got the job done and the quality of work was wonderful. Thank you guys very much will definitely use you in the future for any repair work needed.

Justin is AWESOME!! So professional, patient, and determined to get you the best bang for your buck. My best dealership experience ever.

I had an appt for 8:40 for routine maintenance - oil change, etc. Kept checking my app to see if the work was in progress. It was not. After 2 1/2 hours when my patience had been exhausted was told that you were very sorry, short-handed, blah, blah, blah. Five minutes after my wife came to pick me up you called to say the vehicle was ready. This does not leave me feeling you did a thorough job, although I have no way to substantiate that one way or another. You returned my vehicle and didnt charge me, but that does not bring back the work hours lost due to this snafu. Very disappointed

Ive worked with Richard Smith a couple times now and without a doubt, hes the best employee Ive dealt with at any dealership. Hes knowledgeable, timely, and a straight shooter. Most importantly, there was no attempting to upsale on anything. If your Nissan needs servicing, go see him.

Great staff! Very helpful and polite!

Had an 8:40am appointment with Paul, got there by 8:20am. Got checked in by Casey, not a very friendly Person. Was told that based on my issue, it would be about an hour to an hour and a half for the car to be ready. I mentioned that if it would take longer I may need a loaner car. Two hours later of sitting on the waiting room no news so I went to the desk, Paul was busy with a customer so I asked Casey for an update, with an attitude he said I don’t know ask Paul. Few minutes later Paul was done with the customer and said that my car wasn’t even looked at yet. Five hours after I got there the car was done. This could have been handled so much better if there was clear and honest communication when they knew that it was going to be more than two hours for the car to be ready. They could have come to me and said, hey the car is going to take longer than expected, we set you up with a loaner, we will call you with next steps. Even if a loaner wasn’t available at that time, they could have still come to me to explain the situation without me having to go and figure out what was going on. I would probably have said no problem if they were upfront with the time it would take to get the car fixed and be writing a very different review. At the end Paul did give me a free oil change for spending half of my day sitting there which I guess is an attempt to recover a poor first time customer experience. Honestly I will not take advantage of the free oil change because I’m not sure if I’m going to have to wait hours to get it done. My time is more valuable than free oil change. I would also recommend that if customers are going to have to wait hours for repairs, to improve the waiting area, provide complimentary water, coffee and a snack and make sure there are plenty of power outlets, I didn’t see any.

William fixed my wheel well when I didn’t know if it could be fixed. These are great people thanks so much!!!

The customer service I received was absolutely fantastic. Denise Kitchens was very helpful, professional, and responsive to our needs. We are very pleased with the service we received and the quality of work. Thanks!

Had great experiences both times I have used them - extensive body work done back in 2016 and a small repair to my bumper that Coggin Toyota referred over this year. Professional both times and really helped me out the second time, thanks, Christine Sangalang!

As always, my service visit was excellent. I have a great service advisor, Richard Smith, and the mechanics at your dealership do a great job.

My experience with Coggin collision center has been exceptional. I particularly want to highlight that Denise was very flexible with my timings, understood my needs and suggested various cost options. Their turn around time was very quick that I expected. I have interacted with Denise couple of times and she is my go-to person. Thank you Sarah for a fast checkout.

Great customer service and professional. They made it look like there was never any damage done to my vehicle. Highly recommend!

I had some bad luck with my car in the past 2 years and Denise Kitchens and the rest of the staff treated me like family and helped far more than they should have. I would recommend their services to anyone!!!

I came in just to test drive and try to get a feel for what I was looking to potentially buy. I had been in talks with Charlie about the Kicks for a couple of days leading into my visit. I get there and see the car. I immediately fell in love with the Kicks. This was the first car I was buying on my own. So it was a very big deal to me. I wanted to make sure this is what I wanted. Charlie didnt pressure me at all to make my decision! He was very patient with me. And I loved that! I ended up deciding to get the Kicks. It had everything I was looking for in a vehicle. It was too good of a deal to pass up. Charlie was amazing when it came to showing me the features that the Kicks offered and how to use them. I am very happy with my decision to buy!

A Very Disappointing Experience and Cautionary Tale.February 22, 2021 and started my car repair journey.After three weeks I had no communication from Coggin and by March 15th the covered rental period had expired and I started being charged for rental fees out of pocket.Being concerned about how long the repairs were taking, I called my insurance company for details and found the estimated completion date given by Coggin was March 15th, this was why the insurance company stopped paying for my rental fees.Confused about the delay, I called Coggin and according to the service representative I spoke with USAA didn’t pull the proper documentation which is leading to a delay.I had no choice but to call USAA back to confirm the information with them but when I called I was assured that they had all the documents and proofs and have had them since March 4.So, I went back to the body shop one again to try to clarify the situation. This time, however, I received a different story and according to Coggin there was a delay with USAA confirmation but they had finally received communication from USAA on the 8th. With the slight delay, the shop estimated that the car would be done by the 19th.Since then we have called and went to the shop multiple times but each time we receive a new delay about the car being not completely finished.We finally got our car back today after almost a month and a half in the shop for a rear bumper replacement. The delays in the repairs led to excess rental costs of over $750 out of pocket. I think its important to point out that the insurance covered a rental period based on the estimated completion date given to them by Coggin and when Coggin could not complete the job by the estimated date they were directly responsible for the excess rental fees.Delays happen in any profession and many are completely understandable. However, with my experience with Coggin, the poor communication and multitude of delays were beyond what would normally be considered acceptable and I cannot describe how frustrating it has been trying to work with this shop.If you choose to work with Coggin, please be sure to document your interactions and keep them accountable for their estimates. Find another shop if you can.

The sales process itself is what it is. Rarely an enjoyable experience. The signing of the final docs was a disaster. The guy didnt have a record of the down payment which was paid the day before. He gave the feeling during the few minutes we were with him, that we were doing him a favor by being there. We will not consider this dealership for future car purchases and we will be letting our friends and family know the same.

Randy in the service department was very professional and very thorough with my vehicle. I told him what was wrong. He went thro the car himself. He stayed in touch with me and let me know everything that was going on. I would absolutely recommend them to anyone.

Fernando was very helpful and informative. He accommodated us very well!

Upon my arrival I approached Casey, who I have dealt with before.He took down my information and looked in the system and he said yourappointment is with Thomas. Thomas was on the phone, but Caseyimmediately started the process in the system, then took my keysand passed it on to Thomas.Thomas customer service throughout the process was very professional and he kept me informed of the status of the vehicle at all times.Thomas and Casey worked in a team effort to get my vehicle serviced in a timely manner.

They did an awesome job explaining and fixing my car issue.

Ojon was EXTREMELY helpful and made the car buying experience easy, very pain-free and overall enjoyable. I left the dealership excited and beyond pleased with my purchase. I w pulls absolutely recommend him and Coggin Nissan at the Avenues to anybody!

Got into an accident. Brought my car here to have them fix my bumper. Denis communicated with me and kept me updated on the process, even when my insurance was being a pain and not responding. They even cleaned out my car for me. Everything looks great. My car looks better than before. They also provide a life time warranty on their work. I would recommend them to other people and I would come back to them again. Thanks so much coggin collision!

The young lady at the front desk earlier today was awesome!!! She was very informative & caring. I love the customer service I received. I just wanted to thank you guys for having awesome staff!!! Its never ideal to be in a situation where you have to have your car repaired because of an accident but comforting to know that things are being taken care of.

The service desk got me in quick, had a first pass diagnosis shortly after. They got the parts in as quickly as possible, even checking local after market availability. They checked for coverage of the repairs through my warranty and extended warranty and made financing available. The car came back washed, repaired and even had all of the recall items addressed. Other issues outside of the repair work were identified and quoted with no pressure to address them with this visit. The shuttle service to and from work was prompt and friendly. These guys are the real deal!

None they were to put a new switch in my window, i waited 2 hours .They sold the switch to someone else,or they couldnt find it.I made a 7 am appointment for this im glad i didnt burn a personal day at work fortunately i was already off.

Outstanding experience - best dealership I’ve ever dealt with for purchasing a vehicle. Caleb and Mike were excellent!

Service was outstanding, Charlie was wonderful explaining the car features to my daughter and answering all of our questions. Excellent and professional service! We keep returning to this same dealer.

I had a great experience. Everyone was nice and very professional.

Made an appointment, dropped it off at the appointment time. That was 2 weeks ago. Not 1 update at all. Left a voice-mail to see whats going on at 10am this morning. Still no reply.

Great WiFi - Love the new Pepsi machine. Would love Pepsi One if possible. Bill was super duper as always.

My experience was great from the time I walked in. My Collision Specialist Christine was great. Her communication skills A +!!!!! Work on the car was great. I literally dropped off the car and it was returned sooner than expected. Nice and clean all over thanks guys for doing such a great job. I HIGHLY recommend to get work done at this location.

Justin was sweet, respectful and extremely knowledgeable. He answered every question we had and went above and beyond to be sure that we were happy life long customers.

Toyota Collision Center at the Avenues made business hassle-free. The parts for my repair were ordered before I even gave them my car, making the process faster. Toyota communicated directly with my insurance company, but called me to give me progress updates every step of the way. The repairs look as if the car was never hit in the first place!! After hearing horror stories of body work and paint jobs that only lasted 6 months, I only trusted Toyota with my car and Im so thankful I did.

Coggins Nissan at the Avenue was very thorough and curtious. The staff is friendly, helpful and nice. Id recommend them to ALL Nissan owners that I know. Excellent service.

I recently needed my car repaired and chose Coggin Collision at the Avenues. My experience started with Sarah B and she was awesome! Made me feel comfortable and explained the whole process thoroughly. She kept me up to date on the process the whole way!Then William did a great job getting my car all clean and ready for my pick up.These people are great!!! I will use them again if the need arises!!

My experience here was very pleasant. Christine was amazing help. She truly deserves a pay raise for her hard work and dedication to her job. This lady goes above and beyond to make sure you have a excellent experience. She got on the ground in her good clothes to check my car. Shes the goat.

After a horrific experience at a previous dealership, unrelated to go Coggin, I was very satisfied with the experience of working with Brenden and Keith at Coggin Nissan. They were really patient and considerate about what I wanted and needed. They made my first car purchase a great experience.

Casey the service department advisor. Just right.Knowledgeable, straight to the point, no time wasting, for me and himself. I am a very happy costume and I will go back to service my cars at Nissan at the avenues. Thank you CASEY.

They have worked on may Camry a few times.great customer service and experience cant even tell that they did body work on my Camry Always amazing jobs. Thank you for all youve done for me...

We had a collision September 28th and brought it to the dealership who referred us to Coggin Collision. We damaged the bumper, had some damage under the vehicle, light wheel damage, then two tires went which were under our extended warranty. It took 5 days for our insurance to get back to them (which fine it’s out of their hands) but fast forward to now (October 29th). We keep getting told “by the end of this week the bumper will be painted and put on” then it’s “the beginning of next week”. We were told this past Monday it should be done after last week we were told by the end of the week. Then Monday comes and we were told by the end of this week... now our insurance called and we’re told end of next week November 6th. It’s been a month for bumping into something on the side of the road at a slow pace. It’s insane! Everyone I’ve talked to has said how outrageous it is that we’re waiting this long. On top of that we’ve already exhausted the rental vehicle and my husband will most likely lose his job because we have no vehicle since it’s been at Coggin Collision at the Avenues for over the past month. The woman we work with is nice but I never get calls we’re told we will get and every time I’ve been in contact with someone from Coggin it’s because I called them. Oh! And the first week my car was there I had them tell me they didn’t have my car there and that there was no vehicle matching ours’ description... so they lost the car? Thankfully they found it... or so I think but I haven’t seen it in a month so maybe it really is gone. Extremely unprofessional. We’re from Michigan - would like to return home sometime soon rather than living here for the past month waiting for a car.

Jason erwin is the best guy to feel that theyre really taking good care of me, my needs and my car, fast service and excellent job.

Bill is a great service manager and and keeps me well informed.it seems like the the prices are in line with getting good Nissan original equipment and service that actually works.

Brought my car back from the dead! Denise was a delight to work with. Coggin really stands by their work! I wont take my car anywhere else!!

They are provide and well business like

Another First class experience at Coggin Nissan for me

Service was fast and associate was courteous.

My vehicle had a fuel leak & was there for a week. I was not offered a free rental car, price I was quoted did not include tax & state fees which increased the amount by $100 to an already very expensive repair job & I had to keep calling for updates. I asked for any discounts & did receive one which helped me out financially. I felt disappointed with the customer service I received for the first time since buying my car in 2006 due to not proving me with an accurate cost, car there longer than expected, no communication unless I called to find out what was going on. Thank you

Brenden and Charlie were very helpful and I had a great experience! Love my new car!

Bill and Thomas took care of me with professionalism and care. It was explained what was wrong with my car, and they ordered the part. I came in the next day and was told it would be 2hrs before it would be done. Two hours later, I was called that my car was ready. Awesome

We came in late at closing and the staff couldn’t of been more helpful! We found the Winning Explorer there and decided to purchase with the help of Raquel and Rafi. Thank you so much! We love our new EXPLORER

Quickly answered the phone when i called.Paul way polite and knowledgable and kept me up to date throughout.

Great experience. John was terrific. I was given two keys to the car, one was fine, the other a key for a Ford vehicle. I didnt feel that I should have to pay for a second key.

I was not happy with my customer service greeting. You had 4 employees that could of acknowledged me and there was no customers in lobby waiting. I stood there for a 1-2 minutes before I asked for Bill. I said out loud I was waiting to be acknowledged. I felt I was being ignored. I never experienced this with you all. I always had a wonderful experience until that day.

Stopped by to get a quote to repair a couple scratches on front/rear bumpers.After speaking with Christine, the decision was made to attempt to hide them with touch up paint first, then if not satisfied, go for a total removal, sand and repaint.She did such a great job with touch up paint I see no need to go with the 2nd option.A great example of how to develop loyal customers and future business.Thank You Christine!

My experience was pleasant and Charlie my sales representative was outstanding. This is my third purchase from this dealership and they all have been a fun experience. The service department for the past 12 years have been a pleasure to use as my service provider.

I took my car in for a minor bumper repair job and they kept my car for over 3 weeks! I was told that I was getting a new bumper and it was in the paint shop, when I picked my car up the so called newly painted bumper had a long scuff mark in it. What ever they washed my car with left lint all over inside and out, my vehicle actually looked worse than it did when I took it in!

I was greeted promptly and each team member I encountered was pleasant and seemed interested in addressing my needs to complete a sale/deal smoothly, efficiently, and I was pleased with the outcome.I drove away in my new car and would recommend this dealership to anyone shopping for a NISSAN.

I highly recommend this shop to anyone looking for a quality bodyshop. I am a fleet manager by trade and have had them repair Nissans, Hyundais, Chevys and a Volvo. The work is very detailed with manufacturer quality paint work. Sarah oversaw each 1 of my repairs start to finish and Denise goes above and beyond to make sure that I am satisfied with the vehicles before I leave.

Love this company and their cars.

Everyone was very nice, and worked with me on my budget and the monthly payments that I wanted. They kept in contact with me throughout the process of them contacting the banks, and everything else. I highly recommend working with Jason, Zachary, and Daniel. The only concern I have, was the the financial aid person never talked to me about a warranty on the car I bought and I was too excited to remember to ask about it.

I was helped my Zachary (Sales) and Mark (Finance). This was the first car I’ve shopped for and bought by myself and they were both very informative and helpful during the experience. I love my car!

Courteous service..works well with insurance companies and keeping you informed.. They Found additional damage not found at time if original inspection.. they called adjuster back to reassess.. Great job.. and expeditious handling without scrimping on quality!

The Sale Manager Juan Carlos is the best sale person we ever met, were very happy with our deal, and with the great service received at the dealer. Definitely well back soon to buy another car here, thanks for the great experience.

Paul was very helpful and kept me well informed during my service appointment. Overall great experience

Raquel Welsh was very sweet, and very helpful and patient with me. She was very through and helped me get to my price range and monthly payments.She also explained everything up front.

Still the best service, as always. Met the new guys, including Jody, who replaced Skeet, who retired. Going to miss Skeet. Raymond, as usual, took excellent care of me, as did Cameron, the mechanic who worked on my car.

Awesome. Rafeal was a great. Very knowledgeable.

Coggin Nissan is a GREAT place to buy a Used car also!!! My husband and I traveled 2 hours from Valdosta, Georgia to Jacksonville to test drive a vehicle they had online. Our salesman, RAPHAEL ELVIRA, provided EXCEPTIONAL service for our used BMW purchase!!!! After hearing Raphaels wealth of knowledge on the vehicle it quickly became apparent that he really did his research BEFORE we showed up... he knew the ends and outs very well and took his time explaining every detail with my husband and I.... at the end of the day thats what sold the car! WE LOVE IT! Raphael gets a 15 out of 10 stars!Aside from Raphael’s exceptional service Id say the overall appearance and feel of the dealership was pleasant and comfortable! We felt safe and taken care of as everyone wore masks and constantly asked if we were ok! Thank you Coggins Nissan.. we will DEFINITELY consider you 1st whenever were looking to purchase again!

The young lady at the front desk greeted me with a smile and directed me to Bryans office. Bryan immediately came around from behind his desk and greeted me with a smile and a firm handshake. We chatted for a moment and he took me to meet Charlie. Charlie was very pleasant, greeted me with a smile and a firm handshake. Charlie took me out for a test drive and SOLD me my Murano with his detailed description of all the features on the car. When we arrived back at the dealership, Charlie walked me though the entire building showing me the lounge, service department and introducing me to a gentleman in that department. The entire process was painless and I am very happy with my new car and the wonderful service I received.

Bill always takes such great care of us!

After repeated back and forth, and having to come in when it was convenient for them, Ive given up and have just choose to leave a bad review. They did not complete the work done on my SUV. The paint repair on my front passenger door does not match the rest of the door. The back passenger door has gains of sand, and clear coat drip spots in places. Niether of the same door had the clear edging that is supposed the protect the door placed back on, as well as in the handle well. I guess that is what youd call it. And they took the AWD emblem off, and never replaced it.I wouldnt recommend coming here since they are short coming on their work. Pretty disappointing when it was literally not even 30 days old when they took it to repair it after a kid in his moms car hit me the day after I bought it, not even 24hrs later.Now I have to come out of pocket else where to have it completed.

Customer service is always great

I was rear ended in a multi-car accident. Took two months for the insurance companies of the cars that hit me to finally agree on 50% liability each. Dealing with Christine at Coggin was the exact opposite. Clear, communicative, and worked out the extras with the insurance companies for me. My truck was repaired on time as promised and returned in MUCH cleaner (hey its a truck) condition inside and out.

Mike deserves 5 stars but Raymond helped us the day before and was completely off base. He told my husband the reason the car didnt start was the fob battery and replaced the batteries in the fobs. That made no sense and since we were able to jump the car. The next day the car wouldnt start again and after jumping it I took it in and Mike helped by having the battery checked which needed replaced.

Very good service each time we bring our quest in for service .

It was very professional and timely. The employees were very friendly and understanding to my needs!!

Always friendly, professional and great value,!! Thanks Casey.

Great and fast service.

Been there twice now, Michael in the service dept. is very friendly and helpful. Overall excellent customer service.

Very nice staff

Car broke down after 2 days unhappy with mechanical

Picked up vehicles for transport, gave us the space and time to load.

Casey and Raymond were super helpful. They knew I was in a time crunch and they were able to get my car done in an hour. I really appreciated everything

Casey was greatShuttle Driver was prompt and very careful

Great place to go if you need a paint j iij b done.

This was the worst car repair experience Ive ever had. My repair was being handled through the insurance company, and the repair shop sat on my car and the repairs for over a month for a bumper fix. How does it take one month to order parts and send back the correct information to the insurance company? It doesnt. It was estimated to take no more than 10 days, not 30 plus. Meanwhile I still havent received my car back and Im out over $300 for the rental car for an accident that was 0% my fault. Needless to say this is how repair shops make a bad name for themselves, when they treat customers with such little respect. I recommend choosing another repair shop other than coggin collision if you dont want to end up paying more than you should have for repair work that should have been taken care of in a timely manner.

Bill Mooney was the associate who helped us. Very professional, positive and took time to be sure that we understood everything. Will definitely be back because of him. Thank you.