Now this is worth it. Spas / hot tubs to suit your fancy at an affordable price.... Went looking for a starter spa with the therapeutic bells and whistles but definitely the price had to be right. Found it!!!! High quality, looks great, and I wouldnt even waste my time again going to the competitors to pay double. Swim spas available, too! Very knowledgeable staff. Military discount.

Aqua living has been fantastic and worked with us to get the perfect spa for our family. Bobby worked overtime to ensure that we were able to get the spa with salt water capability even though we initially ordered the wrong spa. Great company and great customer service. Highly recommend 😁

Its a shame I cant leave zero stars or negative stars. This company is absolutely terrible. I received my hot tub on 5/24/2021 after ordering it on 1/02/21; one week short of 5 months. I was told 10 weeks when I ordered it and it was double that. AND...they do not communicate. Each communication was initiated by me and I when I did reach out to them (via email, text and call) I was treated like I was the bad guy for wanting information. My wife and I actually thought we had been scammed because they took our $8000 up front...never communicated, and the store location we ordered it from closed down after we ordered it. Even after the spa finally showed up, it was missing the steps and Bobby, our salesman, was upset with me because I wanted to know when I would receive my steps. Horrible communication, terrible customer service, terrible company ethics, terrible, terrible, terrible. I would have rather received my money back and started the process over with another company because the process was that painful. Do yourself a favor...dont order from these people.Update 6/4/2021:Here is an email I received today from Cary Alltop which proves why they should only receive one-star (or zero):We are trying our best and we can’t help it if we have problems with suppliers so you can either take your one star review down or don’t try to come to us if you ever need servicing of your spa!Cary

Was going to attempt to buy from you but too many reviews unanswered. its easy to answer the 5star but if you own a business you need to step up to the bad ones too. I gave you 5 stars to see the response.

We came in this afternoon to purchase a spa. The salesman was talking with another group of people and didn’t even bother to say “Hi” when we walked in the door. After about 10 minutes of him never acknowledging that we were in the store, we left. I didn’t expect him to stop helping the other group, but it is basic customer service to recognize that someone is in the store.

My wife and I were at a nearby home improvement store and decided to drop in for a look as we are in the market. The only sign on the door said to knock loud because the clerk may be in the back, but the door was opened. We walked in to hear a disembodied voice from the back of the store. We walked far enough back to finally see the sales person, who did not bother to get out of his seat to let us know it was ok to come back. It was very awkward. Like something out of a horror movie. The store was kind of muggy and warm. Between the big fan blowing to keep the place cool and not wanting to walk into his office area, it made it difficult to understand the sales person. It was a very awkward experience. Especially for us attempting to ask questions about the specific floor models as he never got out of his seat to see which one we were talking about. We should have listened to our gut instinct at this point, but after we left we proceeded to looking into the financing. After being approved, and no one reaching out, we called to ask some more questions but were rudely told by appointment only. That was the final straw and we informed them we would NOT be spending our money there. My wife dealt with spam texts and hostility after that. It was very childish and unprofessional on their part. I definitely would NOT recommend this store. Stay far away!!

We purchased a Catalina luxury tub in June and had delivery in October. Unfortunately, the salesperson Mike, told us how easy it is and how setup is a piece of cake. Totally untrue! They do not help with electrical contractors to set up. The sale cannot be canceled. Yet, there is no gaurantee that you will get the tub as scheduled. We did give them a break considering Covid. However, service after the sale and installation has been a nightmare. The tub has not worked properly since it was installed. Getting parts and service has been ridiculous. From day one! For example, we did not get a chemical starter kit with the tub. After speaking with several support people we received the kit two months later! The cover arm, an upgraded purchase, did not have all the parts. Needed to order another one. Parts are backordered. Dont buy the tub! There is a reason they are giving a discount, they dont service what they sell. The manufacturer does not have service people, this is also contracted out. ZERO ACCOUNTABILITY.

Sorry about that 1st review I Accidentally pushed the wrong button. Just wanted everyone to know that Cary @ Aqua living factory outlets was Fantastic to work with. Answered all of our questions to a tee. Great price also. I have told everybody about a wonderful Dr Wellness G10k. The Best part is, it does wonders on my back condition. Thanks Again Cary.

We love our hot tub. They have the best prices around. Please do your research and you’ll see also how great the quality is. Our sales rep Carey made the whole experience great. Would highly recommend him and the company.

I shopped several places for a hot tub, and they were by far the best price. We love our hot tub. Great quality at a great price. Carey was very helpful and informative.

Updated 6/20/2020: Definitely please go anywhere else!!! We still havent received any information on our repairs and now even more things have broken. Weve submitted requests online and emailed the salesman and the factory multiple times. They havent even responded to our last couple of email requests.Initial Review: Go anywhere else to buy your swim spa/hot tub! Company was very responsive and helpful until our swim spa was paid for & delivered about 3 months ago. Weve had nothing but problems with it, though, and the warranty service is terrible! First, we didnt get any paperwork when it was delivered. No one came out and showed us how to operate it, and its not simple (despite what they tell you in the store. It took us weeks and repeated calls to try to get instruction manuals. The filter covers that were over the filter areas were glued on, and when we took them off to clean the filters, we figured out why--they didnt fit. So, now we have no covers. Lights were broken on hot tub side, and they sent technician out to fix them after about 2-3 weeks of waiting. We learned then that the lighting wiring was too sort and it had become disconnected. Since that time, weve had valve leaking water and multiple valves leading air whenever the swim spa/hot tub is on, the lights in the swim spa dont work correctly-can barely see them at night & only have a single setting (supposed to have multiple). Weve submitted warranty requests and let our salesman, Carey, know of the issues weve been having. Yet, we havent seen nor heard from the technician on the repairs after several weeks of waiting. Weve had hot tubs in the past, and never had such poor quality and terrible customer service. Do yourself a favor, and go elsewhere, even if it costs you a little more money.

We love our hottub. We got the pp41 hot tub and its great has 41 Jets and lots of extras. Carey was a great salesman and great guy very friendly and helpful. The delivery guys we got were great also. If and when I need another tub I will be back here definitely recommend them to all my friends and family.

I purchased a Catalina Spa from them 1 year ago and I ike to give everyone a chance. They delivered the Spa with a ripped top. After a ton of email and calls still no replacement for the top 1 year later. They sent the wrong owners guide and on the invoice there are no serial #s on it for the spa. I have a SPA FLO Error in the Spa and no one at the support number answers the phone.

The day after we paid for a new hot tub, my wife found out that she would need over $10,000.00 of dental work. Even though our paperwork said no refunds, Carey immediately forwarded our request to Aqua Living Corporate. Thanks so much and well be in touch to buy the PP31 when we refill our coffers.

It was a pleasure doing business with these guys. Affordable, friendly and honest. Highly recommended

What a amazing experience I had buying my first hot tub at Aqua living. Everyone at Aqua living was very helpful from the beginning till it was delivered. The hot tube was exciting quality and a love it very day I get in it. I recommend buying your hot tub here. Thanks every one at Aqua living

We love our spa and we highly recommend Aqua Living! Carey is very knowledgeable and awesome to work with. We had a great experience from the purchase to the delivery. I highly recommend.

Had a great experience. Sales personal were knowledgeable and I got a fair price for my tub. Very impressed with the quality of the product. It’s also very energy efficient.

Found this place via google & couldnt be any more happier w/ their product & service! Cary was very helpful & provided the information that i needed to make a selection. Delivery was w/in a good time frame & they even helped bring it in to my backyard & screen enclosure. Highly recommended!

What a great experience! I went to the traveling hot tub sale,and what a let down full retail. So I called Cary at aqua living and boy Im glad I did! He told me I would buy from him the factory? And what a great deal really 50% to 70%below retail . And great customer service. I look forward to a great relationship with aqua living

Great customer service and quality of the hot tubs. I purchased my Dr. Wellness G-12 tub from costumer who had to relocate so the tub was used about 4 months old. That said, Carey the manufacture rep was extremely helpful to transfer the warranties, connect me with right people within Dr. Wellness and transported the tub for me. The whole transaction could not be better and thank you Carey and your team! You got Dr. Wellness customer for life.

Edit: the store owner had all the time to make excuses that dont even make sense as no one else was in the store at the time we visited. Also I personally never stated I was hot. I didnt know the air conditioning was out. Bobby sitting down the entire time we were there gave me the impression that his weight was an issue or why else wouldnt he want to get up and show the beautiful spas that I so highly praised at the beginning of my review? ( Also take into account, I am a LONG TIME GOOGLE GUIDE Level 6. So I would not be permitted to be a google reviewer with 6 status if I did fake reviews which is also why I noted our store visit ) Older edit:. the store owner keeps sending very vile texts and emails to me. And now accuses me of a fake review. He was playing games on his phone and then answered a 2 minute call. We thought his weight was the reason he was sitting down. I guess Ill just post more evidence, because I mean, literally looked at another bad review and apparently this is the normal way of speaking to potential customers just look at the email and text convos. Can you actually claim that as fake? I also included my visit from my timeline :: From entry in, it was a gorgeous amount of spas however Bobby the salesman was too busy sitting down to walk up and speak features. I really wanted to purchase one but wanted to get a better salesperson lol since this guy wasnt there and honestly wasnt really there to begin with if you really take in the face that he barely acknowledged us. Then when I call the supposed to be owner on the card the guy declines my call but sends me an auto text. I dont like spam texting and so I did #stop to prevent more spam texts and the guy who was so busy to decline my call texts me back a #youstop (I guess because I had called and he declined it was his proof that I called so I explained that I was trying to prevent spam robot texts and in the worst customer service for someone who definitely planned on buying ( we were approved days before but no one called )these guys wont get my business ever. I should have trusted my instinct and walked out when Mr. Bobby did not want to actually help us while we were there. Saved us a couple thousand dollars in mistakes.

Excellent! Great store with greater service. I want to buy a hot tub but I told them I wasn’t ready to purchase one. They were still extremely helpful and spent a bunch of time with, knowing they were not getting a sale.

I have been shopping for a spa for over a year and finally bought one!I found a store in Jax, Fla. that was owned by the Factory. The Spa Rep. listened to what I wanted and showed me a spa that encompassed all my needs! On top off that it was nearly $2000 less than a Hot Spring Spa that I have been strongly considering.The Factory Rep. Bobby Made my buying experience a good one from the start to end.Its been 8 months and I would buy it again. Ill check in again in another 8 months or so and let everyone know my on going experiences.I give them 5 Stars they earned it.

Simply the best ‼️ The factory makes what they sell and the wholesale pricing is second to none ‼️

Total turn off. Hubby and I in market for a spa. Googled and this one was of the places to come up. As we entered we were immediately asked if we had an appt. Informed the person was going by what was posted on goggle hours of operation. He informed us he had a 4 pm appt today we could come back. I I formed him we would not be driving back to Baymeadows from airport area. I decided to call the number listed and on the answering machine it states they make their own spas. Turn off number two may not be in business when warranty issues arise. Thanks for not taking my business on today. Someone else will be glad to get it.

Bought my first Dr wellness G-6 back in 2016 from ALFO for our Florida home and am so pleased with it that I just bought a G-2 for our mountain summer home. It’s arrived and I cannot wait to complete the deck work and start enjoying it with great Mountain Views. Thanks Cary for making it happen for us.

Great experience!! Carey had an answer to every question i had. I was nervous about buying a spa but he made the whole transaction easy. I went from a rookie spa owner to an expert overnight. Thank you to Carey and the entire Aqua Living team. I would highly recommend.

Aqua living factory outlets Jacksonville Florida, I found to be one of the finest. Courtesy, and our sales rep went over and beyond what we expected from anyone, he was super to help us anyway he could. Wouldnt trade this little spa for anything. Rita Eckert Thanks to your great service rep!

The staff was very friendly and made me feel welcome. Awesome products at excellent prices. They answered all the questions I had, made it fast and easy to get a hot tub.

I want to share my experience with Carey Alltop. After he told me to kiss his a$$ he accessed my personal information and called my employer to cause me harm. Aqua Living is a unethical company, they altered documents and lied to their customers. I can legally say this cause its the truth. They are being investigated by various state and federal agencies for unethical practices.

I recently decided to purchase a hot tub; I am “credit challenged” so I wasn’t really thinking I would be able to purchase one and had basically decided to but someone else’s problem. Before I did, I applied for credit with Aqua Living and was surprised to hear back from them the next day.Carey was the person who called and initially told me I would need 1/2 down (this is still better than I expected with my credit); Carey was on a conference call when we spoke and asked if he could call me after. He told me that his conference call was actually a program that was able to get me financed with roughly 1/3 down!Needless to say, I made the purchase and had the paperwork and financing done via email within 2 hours. Carey informed me that it would be 4-6 weeks until I received my spa. I guess this isn’t a long time to wait when you order factory direct.Imagine my surprise when my spa was delivered in 3 weeks almost to the day! I couldn’t be more pleased!Thank you Carey, to you and your staff! The family and I couldn’t be happier!Steve G. -Port Orange FL

I’ve been shopping for a spa over 6 months. I stumbled on Aqua Living. Salesperson was nice and knowledgeable. Spa was hands down the best value in the market. Highly recommend.

The new management seems to be awesome!! We received an email saying Aqua Living is under new management So we went in and spoke to Cary and we were very satisfied and blown away by his customer service, professionalism, and product knowledge!! We highly recommend Aqua Living!!

Cary was so helpful, he just became a part of this business and is doing great. This place is great if you’re looking for hot tubs! I would recommend to everyone!

I went to several hot tub places and couldnt find a good one. Than I came across this place and the new owner was so nice and helped me find what I needed. I recommend making an appointment soon!!

I purchased a Catalina Berkshire from Carrie. I was amazed at the price for the features you get in this hot tub. I absolutely love this hot tub. Carrie has been very knowledgeable from start to finish. I highly recommend this store.

Aqua living has the best price in town!! Made to order in America with excellent warranty!! Highly recommended!!

This is the best purchases we have made in a long time. Our family absolutely loves everything about our new Hot Tub Aqua Living Factory has a lot of options to choose from we got a great deal on our spa will recommend company to other family members

Carey is awesome! He is very knowledgeable and friendly. Come check out Aqua Living for a great spa shopping experience!

Got an awesome SwimSpa here with Carys help. He was very Professional and he helped us find the best one at the best price. Very Affordable!

Terrible experience!!!! Buyer beware!!! Ordered tub 7 weeks ago. Was told it would arrive 2-3 weeks! No call back even when weve called factory directly. Bobby always says hell find out and call us right back but never a call back. We only ordered from this place because they said 2-3 weeks. Said we wanted to cancel and get our money back and was told there was a restocking fee. Totally ridiculous! We are having to get an attorney involved now!!!!

Amazing product and nice staff. Would have gotten the 5th star if communication was more efficient.

Fantastic hot tub all is great in set up and performance, sales and was right on and informative, highly recommended, Rick and Denise Broderick

Very happy customers we purchased a Dr Wellness X6 Hot Tub which offers everything, the neck & shoulder jets help me with all my aches and pain relieve the tension and stress from a long day and work week, our family has really enjoyed it you can’t beat the pricing of their hot tubs and the service I’ve received was outstanding will recommend

The best hot tub ever! Cary is super helpful and awesome, go check them out.

What terrible customer service! Called to get advice on replacing a button in my jacuzzi tub and was treated like garbage and hung up on. Wouldn’t give them the time of day...Unique Pools Spas and Grills was very helpful and kind! Call them!!

Finally found the hot tub that I have been looking for. Called and spoke to Cary, went in today and I was so happy we was able to find the one I loved and for the best price around!

Best customer service ever. I love my new hot tub

Aqua Living Hot Tubs has several different models fully loaded hot tubs, the therapeutic water jets helps relieve lower back pain, we have really enjoyed relaxing in the evenings after a long day, we love entertaining family and friends on the weekends very satisfied with our purchase

We have purchased a 6 person spa from here purchase Was very easy but cant comment on product because we still havent gotten it delivered.Was told it was in production before we even signed contract which we though great!! They said we should have it in about 3 to three and half weeks. We signed contract April 4th, still do not have the hot tub.Was told last week would be delivered that Friday and they would call Thursday to confirm, guess what they didnt. After several calls and leaving messages we finally got call Friday and again they would bring Sunday. 3pm Sunday get a call after waiting all day and again more excuses they were to deliver today.Guess what! just got a call around 12:30 with more excuses and they are to call us by 5pm today.The lack of communication and the way they handle there practice is very upsetting.Our time is valuable as well, we have to coordinate with electrician which we have rescheduled twice now. If you tell someone something you need to follow through and if you can not keep your word at least be responsible enough to communicate with buyers in timely manner. Thats good business practice 101.Apparently mechanical problem with their delivery truck, Guess they only have one delivery truck and we know things happen but but dont tell me your going to get truck out of shop and deliver it. Rent a truck, borrow one thats their issue not mine. I just want my hot tub delivered.

We just received our new Hot Tub is it everything we wanted and more, the service we received was outstanding, the delivery service was excellent and the quality of the spa is fantastic. Aqua Living is a company you want to check out. A++

Cary was awesome he helped us pick out a spa we needed and didn’t try to upsell!!

Carey was above and beyond helpful and informative . I would recommend Aqua Living to any of my friends and family.

I had the greatest experience with this company when we bought our whirlpool. Carey Alltop was the person we dealt with and he was great. There was no pressure and we went from looking for a 3 person whirlpool, to buying a 6 person one. It is a life saver. I was in an automobile accident and have injuried my back and the whirlpool has helped so much. I am a firm believer in them. My mother was told by her doctor years ago she would be in a wheel chair within 6 months, but thanks to the whirlpool, she didnt stay in one til she passed and that was twenty years. So when I get in a wreck, I had to have one. I was doing physical therapy twice a week, but now with my whirlpool I am doing it every other week. Thanks so much Aqua Living for making the BEST whirlpool a girl can ask for, especially for the money. From Lina and Zeke Aguirre. #greatestpoolever#CareyAlltopisthebest#buyonetoday.

Cary was very belpfhl helping us pick out the spa we needed. Vert professional indeed!

Carey,Great guy. Great service. Buying bath tubs. Only from him.

Great over all experience.. We highly suggest from Aqua Living!

Hot Tub is well made and low maintenance, all the features on our spa are great we have looked for while and finally made the leap and happy we did, enjoying the relaxation with family and friends

Bobby is Great! He will go out of his way to make sure you have a great experience.

Don’t go to this place. We drove 30 minutes to get here. Their website says their hours are 10am-5pm. When we get there the sign on the door says appointment only. When we call it’s an answering service that can’t even get in touch with them. Waste of driving time.

I had a solid experience. They have all the top name products that was matched with top notch, quality service.

This has been a tremendous experience we found the perfect spa, it comes with everything we wanted and more, the staff was very knowledgeable about the product, the delivery service was professional and helpful when placing my hot tub. Relaxing, relieving stress, helps with my arthritis and lower back pain we absolutely love it we will definitely recommend this company to everyone we know

Love my Spa, Got in a timely manner and sales person was extremely helpful

I had such a great experience with Karen the wonderful young lady that sold me my spa . She answered all my questions, my spa got to me earlier than i expected, and the delivery people were very patient with me while they dropped my spa off . I love the mp3 hookup and the led underwater lighting . I would recommend this company to all of my friends in the future who are interested in purchasing a new spa . Great Customer Service !

What a great buy and best of all Cary was very helpful!

Know the manager and he is a great guy come see him

I bought a hot tub from Bobby. Bobby was great to work with and very helpful!

Great experiance ans we loved the customer service!

Carey was the man hooked us up with a great spa! Go see Carey he will take care of you!!!

Thank you Carey for the great customer service!

We love our spa and we highly recommended Aqua Living!

Thank you Carey for an awesome buying experience!

Thank you for the great customer service Aqua Living ❤️

Great service and awesome hot tub!

Great service would tell everyone to come here

We highly recommend buying from Aqua Living!

Best customer service eva!!!

We highly recommend Aqua Living

Carey is the ACE of customer service!!!TY for all you do!!!